Cloud Telephony (VoIP & Cloud PBX)
JustCall
Rest of world Report an errorPanel rating · 6 judges · How to read the stars
Category median
Sovereignty: 1 of 6 dimensions proven
0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by SaaS Labs US, Inc. · justcall.io
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JustCall at a glance
- Vendor
- SaaS Labs US, Inc.
- Headquarters
- Not stated on the vendor’s pages as of 5 Nov 2026
- Data hosting
- Outside the EU by default source, captured 5 Nov 2026
- Free plan
- Not stated on the vendor’s pages as of 5 Nov 2026
- Starting price
- “Plans from $29/user/month. JustCall AI included on higher tiers.” (vendor’s words) source, captured 5 Nov 2026
- Panel verdict
- The AI panel rates JustCall 2.5/5, the mean of 6 judges. JustCall, a cloud telephony platform from SaaS Labs US, Inc. how scores are made
- As of
- Vendor pages captured 5 Nov 2026; evaluated by the panel 5 Nov 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
JustCall, a cloud telephony platform from SaaS Labs US, Inc. of San Francisco, scored strongest on the contact centre criterion, at 7 to 8, where skills-based routing, queue callback, listen-in and whisper monitoring, five dialer modes and AI transcription are all documented. Integration and administration followed at 6 to 7, resting on 70+ native integrations — including a certified HubSpot app and Salesforce CTI — and a documented REST API with signed webhooks. The weakest marks were sovereignty, at 3 with no spread, where the privacy policy states the service is hosted in the United States, and apps and devices at 3 to 4, where we found no public information on a browser client, automatic provisioning or Microsoft Teams calling. Pricing transparency held at 5: Team, Pro and Pro Plus are public at €30, €50 and €90 per user/month, billed annually, while calling and messaging rates come only on request. The judges scored close together; the flagged split check turned up nothing to report. Emergency calling drew repeated attention: the terms state that no emergency calls of any kind are supported.
Speaks for it
- Contact centre features are documented across skills-based routing, queue callback, listen-in and whisper monitoring, and power, predictive, parallel and preview dialers
- 70+ native integrations include a HubSpot certified app partner and Salesforce CTI, with a documented REST API and SHA256-signed webhooks
- Team, Pro and Pro Plus are priced publicly at €30, €50 and €90 per user/month, billed annually, each with a two-user minimum
- Number porting in and out is documented, and JustCall charges no port-out fee
- ISO 27001:2022, SOC 2 Type 2 and HIPAA compliance with a BAA are stated, alongside a public status page with component monitoring
Held against it
- The terms state that no emergency calls of any kind are supported
- The privacy policy states the service is hosted in the United States, and only Stripe and Google Analytics are named as processors
- Calling and messaging rates are available only on request, and number costs vary from country to country without published figures
- We found no public information on a browser client, automatic device provisioning, or Microsoft Teams calling
- We found no published availability figure or SLA with credits; the Business plan lists an enterprise-grade SLA only
Best for
- You run a sales or support team that needs dialers, queue callback and AI transcripts flowing automatically into HubSpot, Salesforce or Zendesk
- You want published euro pricing and a 14-day trial with no credit card required before committing
- Your team works from desktop and mobile apps rather than managed desk-phone fleets
Avoid if
- You need a phone system that reaches emergency services, since the terms state that no emergency calls of any kind are supported
- Your compliance requirements call for EU data residency, since the privacy policy states the service is hosted in the United States
- You must compute your full calling and messaging costs before signing, since rates are available only on request and number costs vary from country to country
The scores
| Criterion | Panel median |
|---|---|
| Calling, numbers & call routing | 3 of 5 |
| Apps, desk phones & Microsoft Teams | 2 of 5 |
| Call centre, analytics & AI | 3.5 of 5 |
| CRM integration, API & administration | 3 of 5 |
| Reliability, call security & telecoms compliance | 2.5 of 5 |
| European sovereignty | 1.5 of 5 |
| Pricing transparency | 2.5 of 5 |
Calling, numbers & call routing
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How this is scored
What the phone system does with a call: local geographic numbers in the customer's own area code and in other countries, number blocks and porting of existing numbers, extensions, IVR menus, queues, ring groups and hunt groups, time-based and holiday routing, call forwarding and transfer, voicemail to email, fax to email, conference calls, call recording, call park and pickup, busy lamp fields, caller ID per user or team, and emergency calls (110 and 112) with the caller's location.
0 — Places no phone calls on the public telephone network; a chat or meeting tool with internal calling only.
3 — Phone numbers and extensions with forwarding and voicemail; IVR, queues, time-based routing and porting are basic or not described.
5 — Local numbers in the customer's area code with porting documented, IVR menus, queues and ring groups, time-based and holiday routing, voicemail to email, call transfer and pickup, call recording, fax or fax to email, and emergency calling described.
8 — Number blocks and international numbers in many countries, a visual call flow editor, skills or priority routing, call park and busy lamp fields, recording rules per user or queue with consent announcements, emergency calls with a registered location per user or site, and the porting process and its timelines documented.
10 — Call handling a large multi-site company runs on: every feature above with number provisioning and porting by API, routing by caller data from the CRM, location-aware emergency calling for home offices, and the full feature set documented per plan with its limits.
The Office Manager
Porting in and out is provided at the customer's written request with no port-out fee, German local numbers are available to businesses with a commercial register extract, and there are multi-level IVR menus, queues with position announcements and callback, time-of-day, holiday and after-hours routing, and call recording with consent prompts. However, the terms state plainly that no emergency calls of any kind are supported — a serious matter for a German office — and voicemail appears only as a fallback destination; we found no public information on voicemail delivered by email, call pickup or a visual call-flow editor. 2 9 10 12 13 21
The IT Administrator
Routing itself is strong: multi-level IVR with routing by intent, business hours and CRM data, ring strategies from ring-all to longest-idle, queues with position updates and callback, and porting in and out documented, with German local and mobile numbers listed at a three-business-day wait against a Handelsregister excerpt. 2 9 10 12 13 21
The Contact Centre Lead
Routing is strong for my Monday rush: multi-level IVR, routing by skill, language, time of day and holidays, ring strategies from ring-all to longest-idle, queues with position announcements and callback, local numbers in 70+ countries including German local numbers for registered businesses within about three business days, and porting in and out documented. We found no public information on number blocks, a visual call flow editor, call park or busy lamp fields, and the terms state that emergency calls to any emergency services are not supported. 2 6 9 12 13 21
The Inside Sales Lead
Local numbers in more than seventy countries are documented — Germany with local, mobile and toll-free types and a commercial register extract for businesses — and porting in and out is covered in the terms. IVR menus, queues with several ring strategies, time-based, holiday and after-hours routing and call recording are all described. The terms themselves state that no emergency calls of any kind are supported, and we found no public information on voicemail to email, call transfer or pickup. 2 9 10 12 13 21
The Data Protection Officer
Porting in and out, multi-level IVR, skill- and time-based routing with holiday and after-hours fallbacks, queues with callback and position announcements, voicemail drop and local numbers across 70+ countries are documented, with consent prompts on call recording described. However, the terms state outright that no emergency calls of any kind are supported — on its own a reason none of my medical practices could move its main line here — and we found no public information on call park, busy lamp fields or a visual call flow editor. 2 9 10 12 13 21
The Skeptic
Local and international numbers in 70+ countries, documented porting in both directions (port-out free of a JustCall fee but only from a paid plan; port-in may carry a fee varying by type and region), multi-level IVR, queues with callback that keeps the caller's place, and routing by skill, language, timezone, time of day and caller history are all evidenced. But the terms themselves state that no emergency calls of any kind are supported, and we found no public information on number blocks, call park or busy lamp fields. An office phone without 110/112 reachable is a decision a buyer must plan around, not a detail. 2 6 9 10 12 13 21
Apps, desk phones & Microsoft Teams
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How this is scored
Where the calls are made and taken: desktop and mobile softphone apps, a browser client, presence, desk phones and DECT handsets from named makers (Yealink, Snom, Gigaset, Poly, Cisco) provisioned automatically, devices for sale or rent, the mobile phone as an extension with the company number shown, fixed-mobile convergence, Microsoft Teams calling through Direct Routing or Operator Connect, headset support, and the apps' ratings and update notes.
0 — No app and no device support; calls only through hardware the customer configures by hand.
3 — A softphone or mobile app; desk phones, Teams calling and the company number on mobile are basic or not described.
5 — Desktop, mobile and browser apps with presence, desk phones from named makers provisioned automatically, the company number shown on outgoing mobile calls, call handover between devices, and a Microsoft Teams integration or connector.
8 — A list of supported desk and DECT phones with auto-provisioning documented, devices sold or rented, Microsoft Teams calling through Direct Routing or Operator Connect with certification stated, fixed-mobile convergence with a SIM or mobile network, and app features documented per platform.
10 — Every endpoint a workforce uses, managed from one place: desk, DECT, mobile, browser and Teams with feature parity stated, device fleet management and firmware updates from the portal, and the app's accessibility and offline behaviour documented.
The Office Manager
Desktop, iOS and Android apps are documented, and a help article covers connecting a Yealink SIP desk phone by generating SIP settings by hand. We found no public information on Microsoft Teams calling, DECT handsets, desk-phone makers other than Yealink, automatic provisioning or devices sold or rented — and the phones on my desks are mostly not Yealink. 2 14 15
The IT Administrator
Desktop, iOS and Android softphone apps are documented, and a Yealink SIP desk phone can be attached by generating SIP credentials and typing them into the device — in effect provisioning each handset by hand. I found no public information on Microsoft Teams calling via Direct Routing or Operator Connect, on DECT handsets, on automatic device provisioning, or on a browser client with presence, so my office-on-Teams and halls-on-DECT setup is not covered by anything I can read. 2 14 15
The Contact Centre Lead
Desktop and iOS and Android apps are documented, the business number shows on outbound calls, and a Yealink SIP deskphone can be connected by generating SIP credentials by hand. We found no public information on a browser client with presence, automatic provisioning of desk phones, device sales or rental, fixed-mobile convergence, or Microsoft Teams calling. 2 14 15
The Inside Sales Lead
Desktop, iOS and Android softphone apps are documented with the business number shown on outbound calls, and a help guide walks through connecting a Yealink SIP deskphone. We found no public information on a browser client, presence, automatic device provisioning, a device shop, or Microsoft Teams calling — for trade-fair season the mobile app showing the company number is the one piece I could confirm. 2 8 14 15
The Data Protection Officer
Desktop, iOS and Android softphone apps, a Yealink desk-phone setup guide with generated SIP credentials, and the business number as outbound caller ID are documented. We found no public information on a browser client, presence, automatic device provisioning, devices for sale or rent, fixed-mobile convergence, or any Microsoft Teams calling option. 2 14 15
The Skeptic
Desktop and mobile apps are documented, outbound calls show the business number, and Yealink gets a connection guide — one maker, connected by pasting manually generated SIP credentials and a hand-entered hold-music URI. We found no public information on a browser client, presence, a supported device list, devices for sale or rent, fixed-mobile convergence, or any Microsoft Teams calling connection; the only Microsoft integration evidenced is Outlook calendar sync. Desk phones here are the customer's project, not the vendor's. 2 4 14 15
Call centre, analytics & AI
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How this is scored
How a team that lives on the phone is run: ACD queues with skills and priorities, agent states and wrap-up time, a wallboard, live monitoring with listen, whisper and barge, callbacks instead of waiting, outbound and power dialers, call statistics and reports per agent and queue, missed-call handling, AI transcription, summaries and sentiment, an AI receptionist or voicebot, and SMS or WhatsApp beside calls.
0 — No queues or call statistics of any kind; calls ring until someone answers.
3 — A simple queue and a call history; agent states, live monitoring, reports and AI features are basic or not described.
5 — Queues with agent log-in and log-out, wrap-up time, a wallboard or live view, call statistics per agent and queue, missed-call lists with callback, call recording for coaching, and AI transcription or summaries offered.
8 — Skills-based routing, listen, whisper and barge, callback in queue, outbound or power dialers, scheduled and exportable reports, AI transcription, summaries and sentiment with the languages listed, an AI receptionist or voicebot, and SMS or messaging channels beside calls.
10 — A contact centre that replaces a separate suite: workforce management and quality scoring, omnichannel routing, real-time AI coaching, and every AI feature documented with its model provider, data handling and an opt-out.
The Office Manager
Queues with position announcements and callback, wait-time and abandonment tracking, listen-in, whisper and join-live monitoring, distribution by load, skill or round robin, power, predictive, dynamic, parallel and preview dialers, plus AI transcription, summaries, sentiment, an AI voice agent and SMS, MMS and WhatsApp beside calls. The pieces I could not find on the captured pages are scheduled and exportable reports, a wallboard, agent states and the languages the AI supports. 2 12 16 17
The IT Administrator
The captured pages show skills-, load- and round-robin distribution, queues with callback, listen-in, private coaching and joining live calls, five dialer modes including predictive and parallel, per-agent and queue statistics, and AI transcription, summaries, sentiment, scoring and a voice agent taking parallel inbound calls, with SMS and WhatsApp beside the calls. I found no public information on agent wrap-up states, scheduled or exportable reports, or the languages the AI transcription supports, which keeps this a strong mid-level contact centre rather than a full one. 2 3 12 16 17
The Contact Centre Lead
This is the criterion I judge hardest and it delivers for my eighteen agents: skills-based distribution, queues that announce position and call people back while keeping their place, dialers from preview to parallel, and live monitoring where I can listen in, whisper guidance privately or barge in — exactly how I train new hires. Transcription with speaker labels, summaries, sentiment, an AI Voice Agent for overflow, per-rep and per-queue analytics and automatic missed-call texts are all documented. We found no public information on agent states and wrap-up time, scheduled or exportable reports, or which languages the AI transcribes. 2 3 12 16 17
The Inside Sales Lead
This hits my team's wishlist almost point for point: power, predictive, parallel and preview dialer modes, queued callbacks that keep the caller's place, skills-based distribution, listen-in and whisper monitoring, and AI transcription, summaries, sentiment and call scoring with the notes landing on the CRM record on their own. Scheduled and exportable reports, the AI's supported languages, and agent states with wrap-up time are the parts we found no public information on. 2 12 16 17
The Data Protection Officer
Skills-based routing, listen-in, whisper and join monitoring, queued callback, power/predictive/parallel dialers, live dashboards with wait-time and abandonment tracking, and AI transcription, summaries, sentiment, call scoring, coaching and a voice agent are all documented, with SMS, MMS and WhatsApp beside calls. It stays below the top level because transcription languages and exportable scheduled reports are not described, and nothing in the captured pages names the AI model that writes the transcripts or where it processes them — the first question I ask before any patient call is recorded. 2 12 13 16 17
The Skeptic
Skills-based routing, listen-in/whisper/barge monitoring, queue callback, power/predictive/parallel/preview dialers, queue and team statistics, transcripts, summaries and sentiment, an AI voice agent add-on, and SMS/MMS/WhatsApp beside calls are all documented. We found no public information on agent states and wrap-up time or on scheduled and exportable reports, and the transcription languages are not listed. The claimed 70%+ connection rate and 30–40% fewer dropped calls are marketing figures with no methodology shown. 2 3 6 12 16 17
CRM integration, API & administration
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How this is scored
How the phone system fits the company: integrations with CRM and helpdesk tools (Salesforce, HubSpot, Pipedrive, Zendesk, Microsoft Dynamics) with click-to-call, caller pop-ups and automatic call logging, a documented REST API and webhooks for call events, SIP trunks for an existing PBX and bring-your-own-carrier, an admin portal with roles, single sign-on (SAML) and SCIM, two-factor authentication, multi-site and multi-company set-up, bulk user import, audit logs, and partner or reseller accounts.
0 — No integrations and no administration beyond one login per number.
3 — A web portal to manage users and numbers and one or two integrations; the API, roles and SSO are basic or not described.
5 — Integrations with the common CRM and helpdesk tools with click-to-call and call logging, a documented REST API and webhooks, an admin portal with roles, two-factor authentication, several sites in one account, and SIP trunking or a connection to an existing PBX.
8 — Caller pop-ups and call data written to the CRM record, an API covering users, numbers, routing and call records, single sign-on (SAML) and SCIM provisioning, audit logs, bulk import and templates, partner or reseller accounts with sub-customers, and SIP trunks documented for named PBX systems.
10 — Administration that scales across many sites and companies: every setting reachable by API with parity stated, granular roles per site and team, SSO enforced with SCIM, audit logs exportable to a SIEM, and a partner portal with white-label and separate billing.
The Office Manager
A documented REST API with webhooks for call, SMS, WhatsApp and contact events, 70+ native integrations including Salesforce CTI and a certified HubSpot partner app, single sign-on with two-factor authentication, advanced roles and permissions on the Pro plan, and bulk CSV import. We found no public information on SCIM provisioning, audit logs, several sites in one account, or SIP trunks for an existing PBX. 4 5 6 7 18 19
The IT Administrator
The CRM side is genuine: Salesforce CTI, HubSpot, Zoho, Pipedrive and Zendesk with click-to-call and automatic logging, a documented REST API with signed webhooks for call, SMS and contact events, rate limits, advanced roles and permissions from the Pro plan, single sign-on on the top plan and 2FA on every account. I found no public information on SCIM or provisioning from Entra ID, an API covering users, numbers and routing for my number plan, audit logs, or multi-site administration. 4 5 6 7 18
The Contact Centre Lead
The helpdesk piece is exactly what I want: Zendesk and Freshdesk create tickets from calls and log activity, calls, texts and recordings sync to the right contact, and AI notes land in the CRM record with nobody typing. A documented REST API with release logs and rate limits, webhooks for calls, SMS, WhatsApp and AI reports, roles and permissions, two-factor and single sign-on complete the picture. We found no public information on SCIM, audit logs, bulk user import, or multi-site administration. 4 5 6 7 18 19
The Inside Sales Lead
HubSpot click-to-call, auto-logging and AI call scoring are documented alongside certified partner status, with Salesforce CTI, Pipedrive two-way sync and a documented REST API whose webhooks cover calls, SMS, WhatsApp and contact events. Single sign-on and two-factor authentication are stated and roles appear in the Pro plan, but we found no public information on SCIM provisioning, audit logs or SIP trunks for a named PBX. 4 5 6 7 18 19
The Data Protection Officer
Seventy-plus native integrations including certified Salesforce and HubSpot connectors with click-to-call and automatic logging, a documented REST API with rate limits, webhook events for calls, SMS, WhatsApp and contacts secured with SHA256 signatures, CSV and bulk contact import, roles and permissions, single sign-on and two-factor authentication are all documented. We found no public information on SCIM provisioning, audit logs, multi-site administration, or SIP trunking to keep an existing PBX in service. 4 5 6 7 18 19
The Skeptic
The CRM side is genuinely deep — HubSpot certified app partner, Salesforce CTI on AppExchange, Zoho, Pipedrive, Zendesk with auto-logging — and the REST API is documented with rate limits, release logs, SHA256-signed webhooks for calls and messaging, a dialer SDK and bulk CSV import. Roles and permissions appear on the Pro plan and single sign-on is bundled into Business, but we found no public information on SCIM provisioning, audit logs, multi-site administration, or SIP trunking into an existing PBX. Note that webhook access starts only from the Team plan upward. 4 5 6 7 18 19
Reliability, call security & telecoms compliance
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How this is scored
Whether the service holds on a bad day and in an audit: redundant data centres and carrier connections, a stated availability or SLA with credits, the vendor's own public status page and incident history, call quality measures (codecs, quality monitoring), encryption of signalling and media (TLS and SRTP), registration as a telecoms provider with the national regulator (Bundesnetzagentur or its EU equivalent), the secrecy of telecommunications, recording consent and retention, emergency call handling for remote users, fraud protection against toll fraud, and security certifications such as ISO 27001.
0 — Nothing on availability, security or the provider's status as a telecoms operator.
3 — A claim of high availability or "German data centres"; encryption, the SLA, the status page and regulatory status are basic or not described.
5 — Redundant data centres named by country, a public status page, TLS and SRTP encryption offered, the provider's registration with the national regulator or the carrier behind the numbers stated, a stated availability, and call recording rules described.
8 — An SLA with credits published, the incident history public, encryption on by default with the protocols documented, ISO 27001 or comparable certification with its scope, toll fraud protection and spending limits, emergency calls from softphones and home offices documented, and retention of recordings and call records stated.
10 — Carrier-grade operation evidenced: geo-redundant platforms with failover tested and published, end-to-end encryption options, independent audits (ISO 27001, BSI C5 or SOC 2) with reports available, and the regulatory and lawful-interception obligations explained in plain language.
The Office Manager
ISO 27001, SOC 2 Type 2 and CSA STAR Level 1 are stated, a public status page with a scheduled maintenance window exists, TLS/SSL is documented and there is a responsible-disclosure programme. Against this, the terms state plainly that no emergency calls of any kind are supported, hosting sits on AWS and GCP with no region named, and we found no public information on a published SLA with credits, SRTP media encryption, toll-fraud protection or registration with a telecoms regulator. 7 8 9 10 11 20
The IT Administrator
A public status page with monitored components and maintenance windows, ISO 27001 and SOC 2 Type II certification, TLS/SSL transport encryption, recording consent prompts and stated retention for backups and closed accounts give a solid security picture. I found no public information on a stated availability figure, published SLA terms with credits, media encryption with SRTP, registration with a telecoms regulator such as the Bundesnetzagentur, or toll-fraud protection — and the terms themselves state that emergency calls of any kind are not supported, which no German production site can accept in its sole phone system. 6 7 8 10 11
The Contact Centre Lead
ISO 27001:2022 and SOC 2 Type II certification, HIPAA with a BAA, vulnerability testing, a public status page with component monitoring, TLS/SSL and recording consent prompts give real substance. But we found no published availability figure or SLA credits — the Business plan only lists an enterprise-grade SLA — and no public information on SRTP for call media, Bundesnetzagentur registration or toll fraud protection, while the terms state that emergency calls are not supported. 2 6 7 8 9 11
The Inside Sales Lead
A public status page with monitored components and a scheduled maintenance window, SOC 2 Type 2, ISO 27001 and HIPAA certifications, TLS/SSL encryption and a responsible disclosure program are all documented. The telecoms side is thinner: the terms state that no emergency calls of any kind are supported, and we found no public information on SRTP media encryption, registration with a national telecoms regulator, published service-level terms with credits, or toll fraud protection. 7 8 9 10 11 20
The Data Protection Officer
A public status page with component monitoring and scheduled maintenance windows, ISO 27001:2022, SOC 2 Type 2 and HIPAA certification with a BAA, TLS/SSL transport encryption, 72-hour breach notification and stated retention periods (six months for closed account contents, twelve months for backups) are documented. Against that, no availability figure or SLA with credits is published, registration with a telecoms regulator such as the Bundesnetzagentur is not stated, media encryption for voice is not described, the terms exclude emergency calls entirely, and the vendor reserves the right to view, monitor and record activity on the service without notice — a clause I cannot reconcile with the secrecy of telecommunications. 2 6 7 8 9 10 11
The Skeptic
A public status page with component-level monitoring, SOC 2 Type II, ISO 27001 and HIPAA statements, TLS for transmitted data, recording consent prompts, and stated retention (backups 12 months, closed accounts deleted within 6 months) are evidenced. But the SLA appears only as an "enterprise-grade" bullet on the Business plan — no availability figure, no credits, nothing the platform pays when it is down — and we found no public information on telecoms regulator registration, media encryption protocols, or toll-fraud protection. Combined with the terms excluding emergency calls entirely, a European compliance officer has real homework here. 2 6 7 8 9 11
European sovereignty
panel opinion
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How this is scored
Who the contracting entity and the parent company are, where call records, voicemails, recordings, transcripts, contacts and account data are stored and processed, which carriers carry the calls, and who the subprocessors are (hosting, carriers and number providers, SMS gateways, AI transcription and summary models, email delivery, support and payment tools). Independently sourced by the sovereignty pipeline. International numbers and carriers needed to reach other countries are part of what the product does and are not counted against it; where the data is stored and who processes it is. A self-hosted phone system the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.
0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.
5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (AI transcription, SMS, support, payment) run through non-EU providers without a stated safeguard.
8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated — or a self-hosted edition documented that keeps every record on the customer's own servers.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting, carriers and every subprocessor including the AI models, or a self-hosted edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.
The Office Manager
The contracting entity is SaaS Labs US, Inc., a Delaware corporation, and the privacy policy states the service is hosted in the United States even for customers choosing it from the EU. An EU representative is appointed and a data processing agreement is available on request, but of the whole processing chain only Google Analytics and Stripe are named — for a tax office, our clients' call records would sit in the US with most processors unnamed. 9 10 11
The IT Administrator
The contracting entity is SaaS Labs US, Inc., a Delaware corporation in San Francisco, the privacy policy states the service is hosted in the United States, and AWS and Google Cloud are named as hosts; an EU representative is appointed and a data processing agreement is available on request and required for EU customers. I found no public information on a subprocessor list beyond Google Analytics and Stripe, or on where AI transcription, messaging or support data are processed, so most of the chain behind the calls remains undocumented to me. 7 9 11
The Contact Centre Lead
The contracting entity is a Delaware corporation and the privacy policy states the service is hosted in the United States, on AWS and GCP — so recordings, transcripts and call data from my Leipzig shop cross to the US. A data processing agreement is available on request and an EU representative is appointed, but the subprocessors, above all the AI models and the carriers, are not listed. A privacy policy and a DPA with US hosting and unnamed processors is the bare minimum, not sovereignty. 7 9 10 11
The Inside Sales Lead
The contracting entity is SaaS Labs US, Inc. of San Francisco, and the privacy policy states the service is hosted in the United States, with the transfer of EU clients' data into the US spelled out; an EU representative and a processing agreement available on request soften that but do not change it. Beyond Stripe and Google Analytics appearing in passing, we found no public information on the subprocessors behind hosting, AI transcription or messaging, so I cannot see who handles my reps' recordings and transcripts. 7 9 10 11
The Data Protection Officer
The contracting entity is SaaS Labs US, Inc., a Delaware corporation, and the privacy policy states plainly that the service is hosted in the United States, so every recording and transcript of my practices' patient calls would leave the EEA; AWS and GCP are the hosts, and Stripe and Google Analytics appear by name, but we found no published subprocessor list with locations and the data processing agreement is available only on request. An EU representative is appointed and the processor role under the GDPR is stated, yet nothing names the AI model behind the transcripts or where it runs. 7 9 10 11
The Skeptic
The contracting entity is SaaS Labs US, Inc., a Delaware corporation in San Francisco, and the privacy policy states the service is hosted in the United States, with data from Europe transferred to the US for storage and processing; AWS and GCP are named without a region. An EU representative (IT Governance Europe Limited) is appointed and a data processing agreement exists on request and is required for EU customers, but only Stripe and Google Analytics are named as processors — we found no public information on the carriers behind the numbers or on which models handle the AI transcription and summaries. Recordings and transcripts therefore sit in a US-hosted stack with an EU representative as the local contact. 7 9 10 11
Pricing transparency
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How this is scored
Whether a buyer can compute the real annual cost from public pages alone: price per user or extension and per plan, what numbers, number blocks and porting cost, which calls are included in a flat rate (landline, mobile, international) and what the rest cost per minute, which features (call centre, recording, AI, CRM integrations, Teams calling) cost extra, device prices or rent, set-up fees, minimum term and notice period, and VAT.
0 — No public prices at all; every customer is a sales call or a partner quote.
3 — A starting price per user exists, but what numbers, minutes, porting and add-ons cost is unclear.
5 — Plans are public with their price per user and main inclusions, but at least one commonly needed piece (number blocks, porting, international minutes, call centre seats, AI or recording) is unpriced or "on request".
8 — Every plan priced publicly with its scaling rule, a per-minute price list for calls outside the flat rate, numbers, porting and devices priced, add-ons priced, set-up fees, minimum term and VAT treatment stated.
10 — Complete price computability: annual cost derivable for a given number of users, numbers, sites and call minutes, with every add-on, device, porting and support fee and the cancellation and number-export terms published.
The Office Manager
Team at €30, Pro at €50 and Pro Plus at €90 per user/month billed annually are published with their inclusions and fair-usage limits, the transcription overage is $0.025 per minute, and taxes are expressly excluded from prices. But the Business plan is "Request a Quote", calling and messaging rates are only given on email request, number costs "vary from country to country", a port-in fee may apply depending on type and region, and rates may change without prior notice — we found no public information on set-up fees, minimum term or notice period, so my partners could not compute the annual bill from the public pages. 6 9 10
The IT Administrator
Plan prices are public in euros — Team at € 30, Pro at € 50 and Pro Plus at € 90 per user/month billed annually — with included minutes and SMS segments per plan, a $0.025 per minute transcription overage, full-minute billing, taxes excluded and free port-out. Number costs are stated to "vary from country to country", port-in fees depend on type and region, the per-minute calling and messaging rates are available only on request by email, the add-ons are unpriced and the Business plan is quote-only; I found no public information on set-up fees, minimum term or notice period. 2 6 10
The Contact Centre Lead
Team, Pro and Pro Plus are public at €30, €50 and €90 per user per month billed annually, with unusually clear inclusions — outbound minutes across Europe, AI transcription minutes, SMS segments — plus a fair-use boundary and a stated transcription overage. But the Business plan is quote-only, current calling and messaging rates are available only on request, numbers carry a fixed cost that varies by country without a published figure, and a porting-in fee is possible without being quantified. 2 6 10
The Inside Sales Lead
Team, Pro and Pro Plus carry public prices of €30, €50 and €90 per user/month billed annually with their included minutes, SMS segments and transcription minutes spelled out, and the fair-usage rules state what the region flat rate covers and excludes. The Business tier is request-a-quote only, calling and messaging rates are available by email request rather than a public price list, number costs are stated to vary from country to country without prices, and we found no public information on set-up fees or the minimum term and notice period. 6 9 10
The Data Protection Officer
Team, Pro and Pro Plus are published at €30, €50 and €90 per user per month billed annually with a two-licence minimum, with stated minute and transcription quotas, a $0.025 per minute transcription overage, fair-use boundaries for the included calling and SMS, VAT exclusion, and the number export itself free of charge. But the Business plan is quote-only, per-minute calling and messaging rates are available only on request to support, add-ons such as the AI Voice Agent and local number bundles carry no published price, and we found no public information on device prices, set-up fees or minimum terms. 2 6 9 10
The Skeptic
Three plans are priced publicly — Team "€ 30 per user/month, billed annually", Pro "€ 50", Pro Plus "€ 90", each with a two-user minimum, with Business on request at a ten-license minimum — and the included minutes, SMS segments, transcription minutes, fair-use exclusions, full-minute billing rounding and the $0.025 per minute transcription overage are spelled out. But the per-minute price list for calls outside the included region is only available by email, number costs "vary from country to country" without figures, and we found no public information on device prices, set-up fees, minimum term or notice period. The captured pages also give different figures for the trial's usage allowance — USD 5 in the terms and USD 2 in the legal overview — and unused calling credits expire on termination with no refund. 2 6 9 10
European sovereignty — proven facts
1 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined ⚠ unverified | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Outside the EU ⚠ unverified | 0/4 pts | 11 Report an error |
| Hosting options | Not determined | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined ⚠ unverified | — | uncited Report an error |
| Transfer impact assessment | Not determined | — | uncited Report an error |
Questions about JustCall
Is JustCall European?
No. whats-best.ai classifies JustCall as Rest of world.
Where does JustCall store data?
JustCall stores customer data outside the EU by default, per the vendor’s page captured 5 Nov 2026.
Does JustCall have a free plan?
Not stated on the vendor’s pages as of 5 Nov 2026.
What are the best alternatives to JustCall?
As of 6 Nov 2026, the panel rates Placetel (3.5/5), RingCentral RingEX (3/5) and Aircall (3/5) highest among the other 13 Cloud Telephony (VoIP & Cloud PBX) products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Placetel (EU origin, foreign-owned). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: JustCall alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 5 Nov 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Data processing agreement, Legal entity. Not confirmed on the vendor’s own pages as captured.
- Weak sourcing — Hosting location. The privacy policy is the only statement of hosting location; the security page names AWS and GCP as hosts without naming a region, and EUR pricing with 'across Europe' calling credits concerns call destinations, not data hosting.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 24 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 4 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 2 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 compliance fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 2 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. Know more? Tell us
Sources (21)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage justcall.io Checked 5 Nov 2026 Details →
- 2 Features page justcall.io Checked 5 Nov 2026 Details →
- 3 Features page (call-centre software) justcall.io Checked 5 Nov 2026 Details →
- 4 Integrations page justcall.io Checked 5 Nov 2026 Details →
- 5 API documentation developer.justcall.io Checked 5 Nov 2026 Details →
- 6 Pricing page justcall.io Checked 5 Nov 2026 Details →
- 7 Security / trust page justcall.io Checked 5 Nov 2026 Details →
- 8 Public status page status.justcall.io Checked 5 Nov 2026 Details →
- 9 Legal documents justcall.io Checked 5 Nov 2026 Details →
- 10 Terms of service (names the operating company) justcall.io Checked 5 Nov 2026 Details →
- 11 Privacy policy justcall.io Checked 5 Nov 2026 Details →
- 12 Calling, numbers & call routing — found from sitemap justcall.io Checked 5 Nov 2026 Details →
- 13 Calling, numbers & call routing — found from sitemap justcall.io Checked 5 Nov 2026 Details →
- 14 Apps, desk phones & Microsoft Teams — found from sitemap justcall.io Checked 5 Nov 2026 Details →
- 15 Apps, desk phones & Microsoft Teams — found from sitemap help.justcall.io Checked 5 Nov 2026 Details →
- 16 Call centre, analytics & AI — found from sitemap justcall.io Checked 5 Nov 2026 Details →
- 17 Call centre, analytics & AI — found from sitemap justcall.io Checked 5 Nov 2026 Details →
- 18 CRM integration, API & administration — found from sitemap developer.justcall.io Checked 5 Nov 2026 Details →
- 19 CRM integration, API & administration — found from sitemap help.justcall.io Checked 5 Nov 2026 Details →
- 20 Reliability, call security & telecoms compliance — found from sitemap justcall.io Checked 5 Nov 2026 Details →
- 21 Reliability, call security & telecoms compliance — found from sitemap help.justcall.io Checked 5 Nov 2026 Details →