Cloud Telephony (VoIP & Cloud PBX)
RingCentral RingEX
Rest of world Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by RingCentral, Inc. · www.ringcentral.com
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RingCentral RingEX at a glance
- Vendor
- RingCentral, Inc.
- Headquarters
- Not stated on the vendor’s pages as of 5 Nov 2026
- Data hosting
- Not stated on the vendor’s pages as of 5 Nov 2026
- Free plan
- Not stated on the vendor’s pages as of 5 Nov 2026
- Starting price
- “Sichern Sie sich unbegrenzte Minuten zu einem monatlichen Preis ab nur 65 $ pro Benutzer:in.” (vendor’s words) source, captured 5 Nov 2026
- Panel verdict
- The AI panel rates RingCentral RingEX 3/5, the mean of 6 judges. RingCentral's RingEX cloud phone system, with its RingCX contact centre, drew weighted verdicts from 5.9 to 6.8. how scores are made
- As of
- Vendor pages captured 5 Nov 2026; evaluated by the panel 6 Nov 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
RingCentral's RingEX cloud phone system, with its RingCX contact centre, drew weighted verdicts from 5.9 to 6.8. It sits at 7 on calling and routing, integration and admin, and network and compliance, and is strongest on the contact centre at 8: judges point to skills-based and priority routing, preview, progressive, predictive and voice-broadcast dialers, listen-whisper-barge supervision, over 200 prebuilt reports with real-time dashboards, AI transcription, summaries and sentiment, and an AI receptionist. Sovereignty is the weak spot at 3–4: German customers contract with RingCentral Germany GmbH in Hamburg under German law, yet the privacy notice states that data collected in the EEA and the UK may be transferred to and stored on servers in the United States and Switzerland, and judges found no public information on EU hosting for recordings and transcripts or on the AI models beyond "industry-recognized large language models". Apps and devices spread 5–6, with desk-phone documentation limited to a manual Yealink provisioning guide; no significant disagreement was flagged, and pricing transparency sits at 4–5.
Speaks for it
- Documented contact centre depth — nine routing methods including skills-based and priority routing, preview, progressive, predictive and voice-broadcast dialers, and listen-whisper-barge supervision.
- Free number porting documented with a seven-to-fourteen business-day window and a checklist requiring a recent bill and account details.
- Public certifications spanning ISO 27001, 27017, 27018 and 22301, SOC 2 and SOC 3, HITRUST, Cyber Essentials Plus and C5 attestations in English and German.
- Microsoft Teams telephony documented in both an embedded app and Direct Routing, including a Microsoft-certified contact centre and cloud telephony without a Teams Phone licence.
- Administration documented with single sign-on, enforced multi-factor authentication, custom roles, multi-site management, an audit trail and SCIM provisioning endpoint by endpoint.
Held against it
- Sovereignty scored lowest at 3–4, with the privacy notice stating that data collected in the EEA and the UK may be transferred to and stored on servers in the United States and Switzerland, and we found no public information on EU hosting for recordings and transcripts.
- AI models are described only as "industry-recognized large language models" with no provider named, and the subprocessor list is referenced as a link whose contents were not shown.
- The only captured desk-phone procedure is a manual Yealink provisioning guide, and we found no public information on a supported-device list, DECT handsets or device prices.
- We found no public information on an SLA with credits, a public incident history, a stated retention period for call recordings, or Bundesnetzagentur registration.
- We found no public information on per-plan euro prices or number, device and set-up prices, so an annual cost is not computable from what was captured.
Best for
- You run an outbound sales or inbound service queue and want dialers, live supervision and AI call summaries — the contact centre is the strongest scored area at 8.
- Your organisation standardises on Microsoft Teams — telephony through an embedded app or Direct Routing, including a Microsoft-certified contact centre, is documented in depth.
- You need to move existing numbers — free porting within seven to fourteen business days is documented alongside what to provide (a recent bill and account details).
- You need public audit paperwork — the trust portal publishes ISO, SOC, HITRUST, Cyber Essentials Plus and C5 documents in English and German.
Avoid if
- You must establish where call recordings, voicemails and transcripts are hosted before signing — the captured pages state transfers to servers in the United States and Switzerland and we found no public information on EU hosting.
- You plan to deploy a fleet of desk phones or DECT handsets through automatic provisioning — the only documented provisioning path is a manual Yealink guide.
- Your AI governance requires a named model provider or an opt-out — the pages describe only industry-recognized large language models and we found no public information on an opt-out.
- Your procurement must compute a full annual cost from public pages — a starting price of 65 $ per user per month with unlimited minutes and included minutes of 100 to 2000 per user are shown, but we found no public information on per-plan euro prices.
The scores
| Criterion | Panel median |
|---|---|
| Calling, numbers & call routing | 3.5 of 5 |
| Apps, desk phones & Microsoft Teams | 3 of 5 |
| Call centre, analytics & AI | 4 of 5 |
| CRM integration, API & administration | 3.5 of 5 |
| Reliability, call security & telecoms compliance | 3.5 of 5 |
| European sovereignty | 2 of 5 |
Calling, numbers & call routing
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How this is scored
What the phone system does with a call: local geographic numbers in the customer's own area code and in other countries, number blocks and porting of existing numbers, extensions, IVR menus, queues, ring groups and hunt groups, time-based and holiday routing, call forwarding and transfer, voicemail to email, fax to email, conference calls, call recording, call park and pickup, busy lamp fields, caller ID per user or team, and emergency calls (110 and 112) with the caller's location.
0 — Places no phone calls on the public telephone network; a chat or meeting tool with internal calling only.
3 — Phone numbers and extensions with forwarding and voicemail; IVR, queues, time-based routing and porting are basic or not described.
5 — Local numbers in the customer's area code with porting documented, IVR menus, queues and ring groups, time-based and holiday routing, voicemail to email, call transfer and pickup, call recording, fax or fax to email, and emergency calling described.
8 — Number blocks and international numbers in many countries, a visual call flow editor, skills or priority routing, call park and busy lamp fields, recording rules per user or queue with consent announcements, emergency calls with a registered location per user or site, and the porting process and its timelines documented.
10 — Call handling a large multi-site company runs on: every feature above with number provisioning and porting by API, routing by caller data from the CRM, location-aware emergency calling for home offices, and the full feature set documented per plan with its limits.
The Office Manager
Free porting with a stated seven to fourteen business-day window and a documented checklist (recent bill, account details) is exactly what I need for the number on our thirty-year-old letterhead. Separate greetings for business hours, after-hours and holidays, a drag-and-drop IVR, queues with hold music, ring groups, voicemail-to-email transcription, internet fax and emergency calling documented for Germany down to the area-code rule are all described. We found no public information on number blocks, call park or busy lamp fields. 2 6 12 13 14
The IT Administrator
The drag-and-drop call menu builder, queues with configurable ring order, business-hours and holiday answering rules, voicemail-to-email transcription, fax on the same number and free porting within one to two weeks cover what my three sites need, and emergency calling is documented down to the registered address and the German local-area-code rules. We found no public information on number blocks, call park or busy lamp fields. 2 6 12 13 14
The Contact Centre Lead
Drag-and-drop IVR menus, queues with ring groups, business-hours, after-hours and holiday answering rules, voicemail-to-email transcription, fax on a single number and free number porting typically within 7 to 14 business days are all documented, and emergency calling with a registered address is described in detail, including the German rule that the address must lie within the local area code. Numbers across over 75 countries and a visual call-flow editor bring it close to the top band. We found no public information on number blocks or call park and busy lamp fields, which keeps me a notch below. 2 6 12 13 14 22
The Inside Sales Lead
The drag-and-drop IVR builder, queues with one-by-one, group or simultaneous answer orders, separate business-hours, after-hours and holiday greetings, warm transfer, configurable outbound caller ID and voicemail-to-email transcription cover what my reps need at the desk, and free number porting with a stated seven-to-fourteen business day window is exactly what I ask a provider before moving twelve lines. Emergency calling for Germany is described down to the local-area-code rule and transmission of the registered location with a callback number, and numbers are offered across more than 75 countries. We found no public information on number blocks, call park or busy lamp fields, which keeps me off the top rung. 2 6 12 14
The Data Protection Officer
Number porting is free with a seven-to-fourteen business day window, and the documented set covers the drag-and-drop IVR editor, queues, business-hours, after-hours and holiday answering rules, forwarding with warm transfer, voicemail-to-email transcription, fax on a single number and configurable outbound caller ID. Emergency calling is documented country by country with a registered address per line and location transmission to the emergency centre — exactly the detail I need when patients call a practice about results or prescriptions. We found no public information on recording consent announcements, number blocks, call park or busy lamp fields. 2 6 12 14 22
The Skeptic
The drag-and-drop call flow editor, queues and ring groups with configurable answer order, time-based and holiday routing, voicemail-to-email transcription, fax on the same number, and a porting window of one to two weeks for free are all documented, and emergency calling is described country by country down to the registered-address rule for Germany. I found no public information on call park, busy lamp fields, number blocks, or recording consent announcements, so I stop short of the top. 2 6 12 13 14 22
Apps, desk phones & Microsoft Teams
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How this is scored
Where the calls are made and taken: desktop and mobile softphone apps, a browser client, presence, desk phones and DECT handsets from named makers (Yealink, Snom, Gigaset, Poly, Cisco) provisioned automatically, devices for sale or rent, the mobile phone as an extension with the company number shown, fixed-mobile convergence, Microsoft Teams calling through Direct Routing or Operator Connect, headset support, and the apps' ratings and update notes.
0 — No app and no device support; calls only through hardware the customer configures by hand.
3 — A softphone or mobile app; desk phones, Teams calling and the company number on mobile are basic or not described.
5 — Desktop, mobile and browser apps with presence, desk phones from named makers provisioned automatically, the company number shown on outgoing mobile calls, call handover between devices, and a Microsoft Teams integration or connector.
8 — A list of supported desk and DECT phones with auto-provisioning documented, devices sold or rented, Microsoft Teams calling through Direct Routing or Operator Connect with certification stated, fixed-mobile convergence with a SIM or mobile network, and app features documented per platform.
10 — Every endpoint a workforce uses, managed from one place: desk, DECT, mobile, browser and Teams with feature parity stated, device fleet management and firmware updates from the portal, and the app's accessibility and offline behaviour documented.
The Office Manager
Desktop, mobile and browser apps with presence, device switching and Teams telephony through Direct Routing with Microsoft certification are documented, which suits our staff. Yealink desk phones are covered, but only via manual provisioning in the phone's web interface; we found no public information on a list of supported desk and DECT phones with automatic provisioning, or on devices sold or rented. 3 4 14 15 16
The IT Administrator
Desktop, mobile and browser apps with presence and device switching are documented, and the Teams integration is deep: embedded app, Direct Routing, telephony without a Teams Phone licence and a heads-up display inside Teams. The only device provisioning I found is a manual article for Yealink desk phones through the device web interface with default admin credentials, and we found no public information on DECT handsets or an auto-provisioning device list, which matters for my production halls. 4 6 15 16
The Contact Centre Lead
Desktop, mobile and browser clients with presence sync, device switching, and telephony inside Microsoft Teams through Direct Routing and an embedded app, with Microsoft certification named for the contact centre, cover what my agents touch daily. Yealink desk phones are documented, though the captured guide walks through manual provisioning from the phone's web interface, and hardware sales terms indicate devices are sold. We found no public information on fixed-mobile convergence, headset support or app store ratings. 3 4 6 8 15 16
The Inside Sales Lead
Desktop, mobile and browser apps with presence sync and device switching are documented, outbound caller ID can be configured across every team member's device so the company number shows on mobile calls, and the Microsoft Teams story is deep — Embedded App and Direct Routing modes plus a Microsoft-certified contact centre with a heads-up display. The only provisioning documentation captured is a manual Yealink setup through the phone's web UI, and we found no public information on a supported desk and DECT phone list with automatic provisioning, device prices, or fixed-mobile convergence with a SIM. 3 4 14 15 16
The Data Protection Officer
Desktop, mobile and browser apps, real-time colleague availability and device switching are documented, and the Teams story is strong: embedded app or Direct Routing, cloud telephony without a Teams Phone licence and a Microsoft-certified contact centre inside Teams. Desk phones appear through a manual Yealink provisioning guide and a bring-your-own-device option, with hardware sales terms listed in the legal library. We found no public information on DECT handsets, device rental or fixed-mobile convergence with a SIM. 4 6 8 15 16
The Skeptic
Desktop, mobile and browser clients with presence sync and switching between devices are stated, and Teams telephony is documented through an embedded app and Direct Routing, including a Microsoft-certified contact centre and fax inside Teams. The only desk-phone procedure captured is manual provisioning of a Yealink through its own web UI with default admin credentials; I found no public information on a supported-device list, DECT handsets, devices for sale or rent, or fixed-mobile convergence. 3 4 14 15 16
Call centre, analytics & AI
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How this is scored
How a team that lives on the phone is run: ACD queues with skills and priorities, agent states and wrap-up time, a wallboard, live monitoring with listen, whisper and barge, callbacks instead of waiting, outbound and power dialers, call statistics and reports per agent and queue, missed-call handling, AI transcription, summaries and sentiment, an AI receptionist or voicebot, and SMS or WhatsApp beside calls.
0 — No queues or call statistics of any kind; calls ring until someone answers.
3 — A simple queue and a call history; agent states, live monitoring, reports and AI features are basic or not described.
5 — Queues with agent log-in and log-out, wrap-up time, a wallboard or live view, call statistics per agent and queue, missed-call lists with callback, call recording for coaching, and AI transcription or summaries offered.
8 — Skills-based routing, listen, whisper and barge, callback in queue, outbound or power dialers, scheduled and exportable reports, AI transcription, summaries and sentiment with the languages listed, an AI receptionist or voicebot, and SMS or messaging channels beside calls.
10 — A contact centre that replaces a separate suite: workforce management and quality scoring, omnichannel routing, real-time AI coaching, and every AI feature documented with its model provider, data handling and an opt-out.
The Office Manager
Skills-based routing, whisper and barge-in, preview, progressive and predictive dialers, over 250 reports with live dashboards, AI transcription, summaries and sentiment, an AI receptionist and SMS beside calls are all described — more than our deadline-week queue and greeting needs. We found no public information on callbacks from the queue or on the languages of the AI transcription. 2 3 13 15 17 18
The IT Administrator
Skills, priority, talk-time and overflow routing, whisper and barge, preview, progressive, predictive and voice-broadcast dialers, more than 250 reports with real-time dashboards, an AI receptionist that switches language mid-call, plus transcription, sentiment and AI quality scoring across every interaction are documented end to end. We found no public information on callback in queue or wrap-up time. 2 3 13 17 18
The Contact Centre Lead
This is close to what I run my Monday queue on: nine routing methods including skills-based and priority routing, discreet listen, whisper and barge-in for coaching new agents, four outbound dialers, over 200 prebuilt reports with real-time dashboards and alerting when queue limits are crossed, and AI transcription, summaries and sentiment with automatic after-call documentation into the CRM. An AI receptionist speaking multiple languages with mid-call switching, plus over twenty digital channels beside voice, is exactly the direction we want. We found no public information on callbacks offered while waiting in queue, and scheduled or exportable reports are not described — precisely the gap that hurts when forty callers are holding. 2 3 4 6 13 15 17 18
The Inside Sales Lead
Preview, progressive, predictive and voice-broadcast dialers are exactly the power dialer my team would run all morning, and supervision with listen, whisper and barge plus skills, priority and talk-time routing sits alongside 250+ prebuilt reports, real-time dashboards and AI quality scoring across 100 percent of interactions. Real-time AI notes with action items, AVA transcription of every conversation, sentiment and root-cause analysis and an AI Receptionist sold standalone or as an add-on, with SMS and messaging beside calls, would let a rep trust the summary before the follow-up email. We found no public information on callbacks offered in queue or the languages the transcription supports, which is what I would probe in a demo. 2 3 13 15 18
The Data Protection Officer
Skills-based, priority and further routing methods, listen-whisper-barge, preview through predictive and voice-broadcast dialers, over 250 prebuilt reports with real-time dashboards, AI transcription and summaries, sentiment, quality scoring across every interaction, workforce management and an AI receptionist with SMS beside voice are all documented. For a practice group those transcripts are health data, and here the pages say only that industry-recognized large language models are used and defer to a subprocessor list; we found no public information naming the model provider, the transcription languages or an opt-out. 2 3 13 14 15 17 18
The Skeptic
Skills-based, priority and AI routing, listen-whisper-barge, four outbound dialer types, more than 200 prebuilt reports with live dashboards, AI transcription, summaries and sentiment, an AI receptionist answering and booking around the clock, and SMS alongside voice are all on the record, with workforce management and quality scoring stated. The AI part is the usual fog: the pages speak of industry-recognized LLMs and point to a subprocessor list without naming a model, and I found no public information on in-queue callback or an AI opt-out. 2 3 13 15 17 18
CRM integration, API & administration
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How this is scored
How the phone system fits the company: integrations with CRM and helpdesk tools (Salesforce, HubSpot, Pipedrive, Zendesk, Microsoft Dynamics) with click-to-call, caller pop-ups and automatic call logging, a documented REST API and webhooks for call events, SIP trunks for an existing PBX and bring-your-own-carrier, an admin portal with roles, single sign-on (SAML) and SCIM, two-factor authentication, multi-site and multi-company set-up, bulk user import, audit logs, and partner or reseller accounts.
0 — No integrations and no administration beyond one login per number.
3 — A web portal to manage users and numbers and one or two integrations; the API, roles and SSO are basic or not described.
5 — Integrations with the common CRM and helpdesk tools with click-to-call and call logging, a documented REST API and webhooks, an admin portal with roles, two-factor authentication, several sites in one account, and SIP trunking or a connection to an existing PBX.
8 — Caller pop-ups and call data written to the CRM record, an API covering users, numbers, routing and call records, single sign-on (SAML) and SCIM provisioning, audit logs, bulk import and templates, partner or reseller accounts with sub-customers, and SIP trunks documented for named PBX systems.
10 — Administration that scales across many sites and companies: every setting reachable by API with parity stated, granular roles per site and team, SSO enforced with SCIM, audit logs exportable to a SIEM, and a partner portal with white-label and separate billing.
The Office Manager
Click-to-call, caller pop-ups and automatic call logging are described for Salesforce, Microsoft Dynamics, Zendesk and Zoho, alongside single sign-on with enforced multi-factor authentication, SCIM user provisioning, an audit trail, configurable roles, several sites in one account and a documented API platform. We found no public information on partner or reseller accounts, and SIP trunks for a named PBX appear only as a bring-your-own-carrier mention. 6 7 14 16 19 20
The IT Administrator
Single sign-on on the Premium plan with enforced multi-factor, SCIM provisioning with full user create, update and delete endpoints, SDKs in eleven languages, click-to-call with screen pop-ups and automatic call logging into Salesforce, Zoho and Dynamics, custom roles, multi-site management and an audit trail cover most of my Entra ID wish list. We found no public information on webhooks for call events, reseller accounts or a dedicated number-plan API beyond the general voice APIs, and bulk user creation is documented at only 25 users per batch. 5 6 7 16 19 20
The Contact Centre Lead
Click-to-call, screen pop-ups and automatic call logging are documented for Salesforce and Zoho, SCIM user provisioning is documented endpoint by endpoint, and administration shows custom roles, single sign-on with enforced multi-factor authentication, an audit trail, multi-site management and bulk user creation. With over 500 APIs and SDKs in eleven languages, the platform side is broad. We found no public information on webhooks, on SAML as the single sign-on protocol, or on partner and reseller accounts, and SIP trunks for a named PBX are not described. 3 5 6 7 14 16 19 20
The Inside Sales Lead
Click-to-call with automatic call logging, screen pop-ups and customer context is documented for Salesforce, Zoho, Zendesk and Microsoft Dynamics, and the developer platform — 500+ APIs, SDKs in eleven languages, documented SCIM endpoints, an embeddable widget — plus audit trail, enforced multi-factor authentication, single sign-on, custom roles, multi-site management and bulk user adds covers how I would actually run it. We found no public information naming HubSpot specifically, which matters to my team, and none on partner or reseller accounts or SIP trunks documented for named PBX systems; bring-your-own-carrier appears only as a coverage option. 5 6 7 14 19 20
The Data Protection Officer
Caller pop-ups and automatic call logging are documented for Salesforce and Zoho, SCIM provisioning is documented endpoint by endpoint, and single sign-on with enforced multi-factor authentication, custom roles, multi-site management, an audit trail and SDKs in eleven languages are described. Bulk user creation is capped at twenty-five users per batch in the instructions we read. We found no public information on SIP trunks for an existing PBX by name or on partner accounts with sub-customers. 5 6 7 19 20
The Skeptic
Click-to-call, screen pop-ups and automatic call logging for Salesforce, Zendesk, Zoho and Dynamics are documented, and SCIM user provisioning comes with a real API reference down to endpoints and rate limits; single sign-on with enforced multi-factor authentication, custom roles, multi-site management, an audit trail and bulk user adds are all stated. No partner or reseller accounts are described, SAML is never named, and I found no public information on webhooks for call events or SIP trunks for a named PBX — bring-your-own-carrier appears only as a coverage option. 5 6 7 14 19 20
Reliability, call security & telecoms compliance
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How this is scored
Whether the service holds on a bad day and in an audit: redundant data centres and carrier connections, a stated availability or SLA with credits, the vendor's own public status page and incident history, call quality measures (codecs, quality monitoring), encryption of signalling and media (TLS and SRTP), registration as a telecoms provider with the national regulator (Bundesnetzagentur or its EU equivalent), the secrecy of telecommunications, recording consent and retention, emergency call handling for remote users, fraud protection against toll fraud, and security certifications such as ISO 27001.
0 — Nothing on availability, security or the provider's status as a telecoms operator.
3 — A claim of high availability or "German data centres"; encryption, the SLA, the status page and regulatory status are basic or not described.
5 — Redundant data centres named by country, a public status page, TLS and SRTP encryption offered, the provider's registration with the national regulator or the carrier behind the numbers stated, a stated availability, and call recording rules described.
8 — An SLA with credits published, the incident history public, encryption on by default with the protocols documented, ISO 27001 or comparable certification with its scope, toll fraud protection and spending limits, emergency calls from softphones and home offices documented, and retention of recordings and call records stated.
10 — Carrier-grade operation evidenced: geo-redundant platforms with failover tested and published, end-to-end encryption options, independent audits (ISO 27001, BSI C5 or SOC 2) with reports available, and the regulatory and lawful-interception obligations explained in plain language.
The Office Manager
A 99.999 percent availability figure with a nineteen-quarter uptime record, TLS and SRTP encryption, and ISO 27001, SOC 2 and BSI C5 attestations for RingEX are published, plus emergency-calling terms covering Germany and the smartphone app's hand-off to the native dialer — the C5 attestation matters to a tax office. We found no public information on a service-level agreement with credits, a public incident history, Bundesnetzagentur registration or toll fraud protection. 2 4 7 12 21 22
The IT Administrator
99.999 percent availability with a published record of nineteen quarters under 79 seconds of downtime, TLS and SRTP, ISO 27001, ISO 22301 and C5 attestations for RingEX, and an emergency policy detailed enough to show German area-code routing and per-line address registration give me something to show an auditor. We found no public information on an SLA with credits, a public incident history, Bundesnetzagentur registration or toll-fraud spending limits, and the policy itself states a line used abroad cannot reach that country's emergency services. 3 4 7 12 21 22
The Contact Centre Lead
A 99.999 percent availability claim backed by a stated nineteen-quarter record of under 79 seconds of downtime, TLS and SRTP secure voice, encryption at rest, end-to-end encrypted calls in closed beta, and a remarkable certification set — ISO 27001, 27017, 27018 and 22301, SOC 2 and SOC 3, a C5 attestation in English and German, HITRUST, Cyber Essentials Plus and PCI — give me audit confidence. Emergency calling from softphones and home offices is documented in unusual detail, including handoff to the smartphone's native dialer. We found no public information on an SLA with credits, a public incident history, registration with the Bundesnetzagentur, or toll-fraud protection. 2 4 7 11 12 21 22
The Inside Sales Lead
A published 99.999 percent availability claim backed by a stated 19-quarter record of under 79 seconds of downtime, ISO 27001, 27017, 27018 and 22301 plus SOC 2 and SOC 3 certificates, C5 attestation reports in English and German for both RingEX and RingCX, and annual independent audits provided on request under NDA would get through our security review. TLS and SRTP are documented, and the emergency calling policy reads like an operator's document with per-country routing rules including Germany, registered-address obligations and home-office limitations spelled out. We found no public information on registration with the Bundesnetzagentur, an SLA with credits, a public incident history or toll-fraud spending limits, so I stop short of the top. 2 4 7 11 12 21
The Data Protection Officer
The compliance pages list ISO 27001, 27017, 27018 and 22301, SOC 2 and SOC 3, HITRUST, Cyber Essentials Plus and a C5 attestation for RingEX in German and English, alongside TLS and SRTP, STIR/SHAKEN and an unusually honest emergency calling policy with its limitations spelled out. Three things are missing for my audit file: an SLA with credits, any stated retention period for call recordings, and the desk-phone instructions show secure voice transport can be set to No and fall back to TCP or UDP. We found no public information on registration with the Bundesnetzagentur or on the secrecy of telecommunications. 4 7 12 16 21 22
The Skeptic
The certification pile is genuinely deep — ISO 27001, 27017, 27018 and 22301 for both products, SOC 2 and SOC 3, the German C5 attestation, Cyber Essentials Plus and HITRUST — alongside a claimed 99.999 % availability with a record of nineteen quarters under 79 seconds of downtime, TLS/SRTP voice encryption and end-to-end encrypted calls in closed beta. What a bad day costs is not answered: I found no public information on a published SLA with credits, a public incident history, registration with the German regulator, or toll-fraud spending limits; the emergency policy is at least honest that calls fail in an internet outage and that a line taken to another country cannot reach that country's emergency services. 4 7 12 21 22
European sovereignty
panel opinion
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How this is scored
Who the contracting entity and the parent company are, where call records, voicemails, recordings, transcripts, contacts and account data are stored and processed, which carriers carry the calls, and who the subprocessors are (hosting, carriers and number providers, SMS gateways, AI transcription and summary models, email delivery, support and payment tools). Independently sourced by the sovereignty pipeline. International numbers and carriers needed to reach other countries are part of what the product does and are not counted against it; where the data is stored and who processes it is. A self-hosted phone system the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.
0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.
5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (AI transcription, SMS, support, payment) run through non-EU providers without a stated safeguard.
8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated — or a self-hosted edition documented that keeps every record on the customer's own servers.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting, carriers and every subprocessor including the AI models, or a self-hosted edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.
The Office Manager
German customers contract with RingCentral Germany GmbH in Hamburg under German law, with a published data processing agreement, a subprocessor list and standard contractual clauses as transfer safeguards. The privacy notice states that information collected in the EEA may be transferred to and stored on servers in the United States and Switzerland, and we found no public information on where call recordings and voicemails would be hosted. 9 10 11 21
The IT Administrator
German customers contract with RingCentral Germany GmbH in Hamburg under German law, and a data processing agreement with Standard Contractual Clauses, a published subprocessor list and a trust portal with certifications exist. The privacy notice states that data collected in the EEA may be transferred to and stored on servers in the United States and Switzerland, and we found no public information on EU hosting or the locations of the subprocessors, including the LLM partners. 8 9 10 11 17
The Contact Centre Lead
German customers contract with RingCentral Germany GmbH in Hamburg under German law, a data protection officer sits in Dublin, and a published data processing agreement with a subprocessor list exists, with standard contractual clauses and Data Privacy Framework certification stated as transfer safeguards. However, the privacy notice says information collected in the EEA can be transmitted to and stored on servers in the United States and Switzerland, and we found no public information on EU hosting for recordings and transcripts. The parent company is RingCentral, Inc. of the USA. 9 10 11 17 21
The Inside Sales Lead
German customers contract with RingCentral Germany GmbH in Hamburg under German law with the District Court Munich I named for disputes, a data processing agreement with EU Standard Contractual Clauses is published, a subprocessor list exists and the data protection officer sits in Dublin. The privacy notice states that information collected in the EEA and the UK can be transferred to and stored on servers in the United States and Switzerland, and we found no public information on EU hosting for recordings, transcripts and account data or on where the listed subprocessors sit. 9 10 11
The Data Protection Officer
German customers contract with RingCentral Germany GmbH in Hamburg under German law before the Munich I District Court, a data processing agreement with standard contractual clauses is published, and a data protection officer is reachable in Dublin. But the privacy notice states that data collected in the EEA and UK can be transferred to servers in the United States and Switzerland, the subprocessor list is referenced only as a link whose contents the captured pages do not show, and the models behind AI transcription are named only as industry-recognized large language models. As the practices' data protection officer I cannot establish from these pages where recordings and transcripts are stored or which AI model writes them. 9 10 11 17 21
The Skeptic
German customers sign with RingCentral Germany GmbH in Hamburg under German law with an Irish data protection officer, but the parent is RingCentral, Inc. of Belmont, California, and the privacy notice says information collected in the EEA and UK may be transferred to and stored on servers in the United States and Switzerland, with standard contractual clauses, the UK addendum and the Data Privacy Framework as the stated safeguards. A subprocessor list URL exists and the processing agreement points to it, yet the captured pages name no subprocessor, carrier, or AI model location, and I found no public information on EU hosting for call records, recordings or transcripts. 9 10 11 17
Pricing transparency
not rated — the vendor publishes no price
Show reasoningHide reasoning
How this is scored
Whether a buyer can compute the real annual cost from public pages alone: price per user or extension and per plan, what numbers, number blocks and porting cost, which calls are included in a flat rate (landline, mobile, international) and what the rest cost per minute, which features (call centre, recording, AI, CRM integrations, Teams calling) cost extra, device prices or rent, set-up fees, minimum term and notice period, and VAT.
0 — No public prices at all; every customer is a sales call or a partner quote.
3 — A starting price per user exists, but what numbers, minutes, porting and add-ons cost is unclear.
5 — Plans are public with their price per user and main inclusions, but at least one commonly needed piece (number blocks, porting, international minutes, call centre seats, AI or recording) is unpriced or "on request".
8 — Every plan priced publicly with its scaling rule, a per-minute price list for calls outside the flat rate, numbers, porting and devices priced, add-ons priced, set-up fees, minimum term and VAT treatment stated.
10 — Complete price computability: annual cost derivable for a given number of users, numbers, sites and call minutes, with every add-on, device, porting and support fee and the cancellation and number-export terms published.
The Office Manager
Four plans are shown with their included minutes per user (100, 500, 1000, 2000) and a starting price of 65 $ per user per month with unlimited minutes, plus free porting, one free virtual number, prices exclusive of taxes, a EUR 40 late fee and thirty-day payment terms. We found no public information on number, device or add-on prices, set-up fees, the minimum term, or the per-minute rates outside the included minutes beyond a listed outbound-rate document for Germany. 2 3 6 8 9
The IT Administrator
The captured pages give different figures: the German plan page lists plans with 100 to 2000 included minutes per user in euros for Germany, while the contact-centre page quotes unlimited minutes at a monthly price "ab nur 65 $ pro Benutzer:in" in US dollars; porting is stated as free and prices are stated exclusive of taxes. We found no public information on per-plan euro prices, device prices, set-up fees or the minimum term, though an outbound call rate document for Germany is listed among the legal pages. 2 3 6 8 9
The Contact Centre Lead
One starting price is public — "ab nur 65 $ pro Benutzer:in" per month with unlimited minutes, quoted in US dollars on the German site — alongside a plan ladder with 100 to 2000 included minutes per user, free porting, prices exclusive of taxes and a EUR 40 late fee. A document named as German outbound call rates appears in the legal document list, but the captured pages show no per-plan prices in euros, no number or device prices, and no set-up fee or minimum term length. For eighteen agents I could not compute a real annual cost from what was captured. 2 3 6 8 9 14
The Inside Sales Lead
The only price figure captured is a starting price of 65 $ per user per month with unlimited minutes on the contact centre page, while the German pricing page lists plan inclusions — 100, 500, 1,000 and 2,000 minutes per user — in euros for Germany with a compare-all-features view, and porting is documented as free. A Germany outbound call rates document exists in the legal library, prices are stated exclusive of taxes, payment is due in thirty days and non-renewal notice is thirty days, but we found no public information on the per-plan euro prices, number costs, vanity-number fees, add-on prices for the AI Receptionist or AI analytics, device prices or set-up fees. 2 3 6 8 9
The Data Protection Officer
A starting price of "ab nur 65 $ pro Benutzer:in" with unlimited minutes is public on the contact-centre page, the plan tiers are shown with included minutes from one hundred to two thousand per user, porting is stated as free, prices are exclusive of taxes and a Germany outbound call rate document exists in the legal library. We found no public information on the per-plan prices in euros, device or set-up prices, or number block costs, so the annual cost for a practice group is not computable from what we read. 2 3 6 8 9
The Skeptic
The captured pages give a single figure — unlimited minutes from 65 $ per user per month on the contact-centre page — while the German plan page details four tiers with 100, 500, 1000 or 2000 included minutes per user and their features but no per-plan price, and the terms state all prices in euros, exclusive of taxes, with a EUR 40 late fee per invoice and 30 days' notice of non-renewal. Porting is free, but I found no public information on number, toll-free bundle, device, per-minute or add-on prices; an outbound call rate list for Germany exists as a document whose figures were not on the captured pages. 2 3 6 8 9 14
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined ⚠ unverified | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined | — | uncited Report an error |
| Hosting options | Not determined | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined ⚠ unverified | — | uncited Report an error |
| Transfer impact assessment | Not determined | — | uncited Report an error |
Questions about RingCentral RingEX
Is RingCentral RingEX European?
No. whats-best.ai classifies RingCentral RingEX as Rest of world.
Where does RingCentral RingEX store data?
Not stated on the vendor’s pages as of 5 Nov 2026.
Does RingCentral RingEX have a free plan?
Not stated on the vendor’s pages as of 5 Nov 2026.
What are the best alternatives to RingCentral RingEX?
As of 6 Nov 2026, the panel rates Placetel (3.5/5), Aircall (3/5) and CloudTalk (3/5) highest among the other 13 Cloud Telephony (VoIP & Cloud PBX) products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Placetel (EU origin, foreign-owned). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: RingCentral RingEX alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 5 Nov 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Data processing agreement, Legal entity. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 39 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 9 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 3 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 hosting fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 pricing fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 support fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 2 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. Know more? Tell us
Sources (22)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage www.ringcentral.com Checked 5 Nov 2026 Details →
- 2 Features page (business phone) www.ringcentral.com Checked 5 Nov 2026 Details →
- 3 Features page (RingCX contact centre) www.ringcentral.com Checked 5 Nov 2026 Details →
- 4 Features page (Microsoft Teams integration) www.ringcentral.com Checked 5 Nov 2026 Details →
- 5 API documentation developers.ringcentral.com Checked 5 Nov 2026 Details →
- 6 Pricing page www.ringcentral.com Checked 5 Nov 2026 Details →
- 7 Security / trust page www.ringcentral.com Checked 5 Nov 2026 Details →
- 8 Legal documents www.ringcentral.com Checked 5 Nov 2026 Details →
- 9 Terms of service (names the contracting company) www.ringcentral.com Checked 5 Nov 2026 Details →
- 10 Privacy policy www.ringcentral.com Checked 5 Nov 2026 Details →
- 11 Data processing agreement (dpa) www.ringcentral.com Checked 5 Nov 2026 Details →
- 12 Emergency calling terms www.ringcentral.com Checked 5 Nov 2026 Details →
- 13 Calling, numbers & call routing — found from sitemap www.ringcentral.com Checked 5 Nov 2026 Details →
- 14 Calling, numbers & call routing — found from sitemap www.ringcentral.com Checked 5 Nov 2026 Details →
- 15 Apps, desk phones & Microsoft Teams — found from sitemap www.ringcentral.com Checked 5 Nov 2026 Details →
- 16 Apps, desk phones & Microsoft Teams — found from sitemap support.ringcentral.com Checked 5 Nov 2026 Details →
- 17 Call centre, analytics & AI — found from sitemap www.ringcentral.com Checked 5 Nov 2026 Details →
- 18 Call centre, analytics & AI — found from sitemap www.ringcentral.com Checked 5 Nov 2026 Details →
- 19 CRM integration, API & administration — found from sitemap developers.ringcentral.com Checked 5 Nov 2026 Details →
- 20 CRM integration, API & administration — found from sitemap developers.ringcentral.com Checked 5 Nov 2026 Details →
- 21 Reliability, call security & telecoms compliance — found from sitemap www.ringcentral.com Checked 5 Nov 2026 Details →
- 22 Reliability, call security & telecoms compliance — found from sitemap www.ringcentral.com Checked 5 Nov 2026 Details →