Cloud Telephony (VoIP & Cloud PBX)
CloudTalk
EU-Made Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by CloudTalk, s.r.o. · www.cloudtalk.io
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CloudTalk at a glance
- Vendor
- CloudTalk, s.r.o.
- Headquarters
- Not stated on the vendor’s pages as of 5 Nov 2026
- Data hosting
- Not stated on the vendor’s pages as of 5 Nov 2026
- Free plan
- Not stated on the vendor’s pages as of 5 Nov 2026
- Starting price
- “Starter All the essentials to set up a smart, professional phone system. €25 User / month Billed annually Minimum licenses: 1” (vendor’s words) source, captured 5 Nov 2026
- Panel verdict
- The AI panel rates CloudTalk 3/5, the mean of 6 judges. CloudTalk, s.r.o. how scores are made
- As of
- Vendor pages captured 5 Nov 2026; evaluated by the panel 5 Nov 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
CloudTalk, s.r.o. of Bratislava sells cloud telephony for sales and support teams. Its strongest category is the contact centre at 8: skills-based queues, listen/coach/join monitoring, callback, smart, power, parallel and predictive dialers, and a priced AI layer — transcripts, summaries, sentiment, call scoring, an AI receptionist speaking 70+ languages — are all documented. Integration and administration follows at 7, with 100+ integrations and unusually detailed REST API and webhook documentation. Apps and devices is the weakest at 4: softphone apps and a certified Microsoft Teams app are documented, but we found no public information on desk phones, DECT handsets or automatic provisioning. Calling and routing scores 6, held back by terms that restrict emergency calling to US customers. Splits are narrow — sovereignty 4 to 6, network and compliance 5 to 6, pricing transparency 5 to 6 — turning on AI subprocessors located in the USA, per-minute rates available only on request from sales, and no published SLA credits or recording-retention periods.
Speaks for it
- Contact-centre depth is the strongest-scoring area: skills-based and VIP queues, listen/coach/join monitoring, callback, a wallboard, per-agent reporting, and smart, power, parallel and predictive dialers all documented.
- AI add-ons are specified and priced: Conversation Intelligence at €9 per user per month billed annually and AI Voice Agents at €99 starting from 200 minutes a month, with an AI receptionist speaking 70+ languages.
- Plans are public at €25, €29 and €49 per user per month billed annually, with Starter including 500 domestic outbound minutes per user per month and Essential and Expert including unlimited domestic calls across the EU, UK, Iceland and Norway.
- 100+ integrations including HubSpot, Salesforce, Pipedrive and Zendesk with click-to-call and automatic logging, plus a REST API with a live playground and webhooks with signing secrets, idempotency and delivery history.
- A published, versioned data processing agreement and a subprocessor list naming the AI providers and their locations, alongside ISO 27001, SOC 2 Type 2 and PCI DSS statements and annual third-party audits and penetration tests.
Held against it
- The terms state emergency calling is provided only for customers located in the United States and that no emergency calls are supported for anyone else.
- Per-minute rates are available only on request from sales@cloudtalk.io, we found no public information on number, porting or set-up costs, and the captured pages give different figures for the Power Dialer add-on.
- Every AI subprocessor that touches call recordings and transcripts — Anthropic, AssemblyAI, Deepgram and Google — is located in the USA, and a Delaware affiliate may process personal data.
- We found no public information on desk phones, DECT handsets, automatic provisioning, or where calls, recordings and transcripts are hosted.
- A 99.999% platform availability figure is stated, but we found no public information on an SLA with service credits, on registration with a telecoms regulator, or on retention periods for recordings.
Best for
- You run a phone-first sales or support team and want queues, dialers, live monitoring and AI call scoring in one platform — the product's strongest-scoring area.
- Your team lives in HubSpot, Salesforce, Zendesk or another of the 100+ supported CRMs and wants click-to-call with automatic logging.
- You want to embed telephony in your own tooling through a documented REST API with a live playground and detailed webhooks.
- Your agents work from desktop and mobile softphone apps or inside Microsoft Teams with Azure single sign-on.
Avoid if
- Your sites outside the United States need a route to emergency services — the terms state emergency calling is provided only to customers located in the US, with no emergency calls supported for anyone else.
- You must keep desk phones or DECT handsets — we found no public information on handsets from named makers, automatic provisioning, or devices for sale or rent.
- Your data-protection posture requires the whole processing chain in Europe — ask the vendor: the public pages we read do not show it
- You need to compute the full annual cost before talking to sales — per-minute rates and number, porting and set-up prices are available only on request.
The scores
| Criterion | Panel median |
|---|---|
| Calling, numbers & call routing | 3 of 5 |
| Apps, desk phones & Microsoft Teams | 2 of 5 |
| Call centre, analytics & AI | 4 of 5 |
| CRM integration, API & administration | 3.5 of 5 |
| Reliability, call security & telecoms compliance | 3 of 5 |
| European sovereignty | 3 of 5 |
| Pricing transparency | 2.5 of 5 |
Calling, numbers & call routing
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How this is scored
What the phone system does with a call: local geographic numbers in the customer's own area code and in other countries, number blocks and porting of existing numbers, extensions, IVR menus, queues, ring groups and hunt groups, time-based and holiday routing, call forwarding and transfer, voicemail to email, fax to email, conference calls, call recording, call park and pickup, busy lamp fields, caller ID per user or team, and emergency calls (110 and 112) with the caller's location.
0 — Places no phone calls on the public telephone network; a chat or meeting tool with internal calling only.
3 — Phone numbers and extensions with forwarding and voicemail; IVR, queues, time-based routing and porting are basic or not described.
5 — Local numbers in the customer's area code with porting documented, IVR menus, queues and ring groups, time-based and holiday routing, voicemail to email, call transfer and pickup, call recording, fax or fax to email, and emergency calling described.
8 — Number blocks and international numbers in many countries, a visual call flow editor, skills or priority routing, call park and busy lamp fields, recording rules per user or queue with consent announcements, emergency calls with a registered location per user or site, and the porting process and its timelines documented.
10 — Call handling a large multi-site company runs on: every feature above with number provisioning and porting by API, routing by caller data from the CRM, location-aware emergency calling for home offices, and the full feature set documented per plan with its limits.
The Office Manager
The terms confirm I can port my existing number in, and the product pages show multi-level IVR, queues, ring groups, business-hours routing, fax and voicemail, plus a visual call flow designer with skill and VIP routing — my deadline-week greeting and queue would be covered. But we found no public information on porting timelines, number blocks, call park or busy lamp fields, and the terms state emergency calling is 911 for US customers only, with no emergency service calls supported for customers outside the US — for a Hanover office that 110/112 gap is serious. 2 3 6 10 14
The IT Administrator
Local, national, mobile and toll-free numbers in 160+ countries with porting of existing numbers, a visual call flow designer, multi-level IVR, skills-based, VIP and preferred-agent routing, ring groups, time-based business-hours routing, voicemail, call recording and fax are all documented. 2 3 6 10
The Contact Centre Lead
Local numbers in 160+ countries with porting, a visual call flow designer, skills and VIP routing, ring groups, business hours and a multi-level IVR are all documented — the routing core my Monday queue needs is there. The terms, though, state that emergency calling is available to US customers only and not supported for anyone else, which is a serious matter for a hotline in Leipzig, and we found no public information on number blocks, call park or porting timelines. 2 3 6 10 14
The Inside Sales Lead
Local, national, mobile and toll-free numbers across 160+ countries with porting into the account, multi-level IVR, a visual call flow designer, time-based routing, ring groups, queues, transfers, voicemail and fax cover the daily routing my DACH team needs. The terms state emergency calling is provided for US customers only, and we found no public information on number blocks, call park and pickup, busy lamp fields, or the porting process and its timelines. 2 3 6 10 14 15
The Data Protection Officer
Local, national, mobile and toll-free numbers in 160+ countries with porting, multi-level IVR, queues and ring groups, time-based routing, a visual call flow designer, skill and VIP routing, call recording and fax are all documented. Decisive for my practices: the terms state emergency calling exists only for customers in the United States and that the services support no emergency calls to hospitals, law enforcement or medical care for anyone else, and porting timelines are not described. 2 3 6 10 14 15
The Skeptic
Numbers in 160+ countries, porting of existing numbers, a visual call flow builder, multi-level IVR, skills, priority and caller-history routing and time-based routing are all documented. But the terms state plainly that emergency calling exists only for US customers and that no emergency calls are supported for anyone else — a real problem for a European buyer — and I found no public information on porting timelines, number blocks, call park or busy lamp fields. 2 3 6 10 14 15
Apps, desk phones & Microsoft Teams
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How this is scored
Where the calls are made and taken: desktop and mobile softphone apps, a browser client, presence, desk phones and DECT handsets from named makers (Yealink, Snom, Gigaset, Poly, Cisco) provisioned automatically, devices for sale or rent, the mobile phone as an extension with the company number shown, fixed-mobile convergence, Microsoft Teams calling through Direct Routing or Operator Connect, headset support, and the apps' ratings and update notes.
0 — No app and no device support; calls only through hardware the customer configures by hand.
3 — A softphone or mobile app; desk phones, Teams calling and the company number on mobile are basic or not described.
5 — Desktop, mobile and browser apps with presence, desk phones from named makers provisioned automatically, the company number shown on outgoing mobile calls, call handover between devices, and a Microsoft Teams integration or connector.
8 — A list of supported desk and DECT phones with auto-provisioning documented, devices sold or rented, Microsoft Teams calling through Direct Routing or Operator Connect with certification stated, fixed-mobile convergence with a SIM or mobile network, and app features documented per platform.
10 — Every endpoint a workforce uses, managed from one place: desk, DECT, mobile, browser and Teams with feature parity stated, device fleet management and firmware updates from the portal, and the app's accessibility and offline behaviour documented.
The Office Manager
The captured pages show desktop and mobile softphone apps with agent status, and a well-documented Microsoft Teams app — an embedded dialer with Azure single sign-on, certified on the Microsoft marketplace. However, we found no public information on desk phones or DECT handsets from any maker, automatic provisioning, devices for sale or rent, or a browser client, and keeping our desk phones is a hard requirement in this office. 3 7 16 17
The IT Administrator
Desktop and mobile softphone apps are documented, together with a certified Microsoft Teams app that embeds a softphone dialer in the Teams sidebar with Azure single sign-on and calls on the company's CloudTalk numbers. The captured pages describe an embedded app requiring the CloudTalk desktop app in the background rather than Direct Routing or Operator Connect, and we found no public information on desk phones or DECT handsets, their makers, automatic provisioning or devices for sale — so I see nothing here for the handsets in our production halls. 3 7 16 17
The Contact Centre Lead
Desktop and mobile softphone apps with agent presence and notifications are documented, and the Teams story is genuinely strong — a certified marketplace app with a softphone embedded in the Teams sidebar, Azure single sign-on and real-time call synchronisation. We found no public information on desk phones or DECT handsets from named makers, on devices for sale or rent, or on showing the company number on an agent's own mobile. 3 7 16 17
The Inside Sales Lead
Desktop and mobile softphone apps with laptop and mobile notifications, plus a Microsoft Teams integration that lets my reps call out and take calls on CloudTalk numbers inside Teams with Azure SSO and a softphone embedded in the Teams sidebar. We found no public information on desk phones or DECT handsets from named makers, on the company number shown on outgoing mobile calls, or on fixed-mobile convergence. 3 7 16 17
The Data Protection Officer
Desktop and mobile softphone apps are documented, as is a Microsoft Teams integration with a dialer embedded in the Teams sidebar, Azure single sign-on and certified-app status in the Microsoft marketplace. We found no public information on desk phones or DECT handsets from named makers, automatic device provisioning, device sales or rent, or the company number shown on outgoing mobile calls. 3 7 16 17
The Skeptic
Desktop and mobile softphone apps, WebRTC calling and a genuinely documented Teams app — certified on the Microsoft marketplace, Azure single sign-on, softphone embedded in the Teams sidebar — carry this, though the Teams integration requires the CloudTalk desktop app running in the background. I found no public information on desk phones or DECT handsets from named makers, automatic provisioning, devices for sale or rent, or fixed-mobile convergence. 3 7 8 16 17
Call centre, analytics & AI
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How this is scored
How a team that lives on the phone is run: ACD queues with skills and priorities, agent states and wrap-up time, a wallboard, live monitoring with listen, whisper and barge, callbacks instead of waiting, outbound and power dialers, call statistics and reports per agent and queue, missed-call handling, AI transcription, summaries and sentiment, an AI receptionist or voicebot, and SMS or WhatsApp beside calls.
0 — No queues or call statistics of any kind; calls ring until someone answers.
3 — A simple queue and a call history; agent states, live monitoring, reports and AI features are basic or not described.
5 — Queues with agent log-in and log-out, wrap-up time, a wallboard or live view, call statistics per agent and queue, missed-call lists with callback, call recording for coaching, and AI transcription or summaries offered.
8 — Skills-based routing, listen, whisper and barge, callback in queue, outbound or power dialers, scheduled and exportable reports, AI transcription, summaries and sentiment with the languages listed, an AI receptionist or voicebot, and SMS or messaging channels beside calls.
10 — A contact centre that replaces a separate suite: workforce management and quality scoring, omnichannel routing, real-time AI coaching, and every AI feature documented with its model provider, data handling and an opt-out.
The Office Manager
This is where the product is strongest: skills-based and VIP routing, live monitoring to listen, coach and join calls, callback in queue, smart, power, parallel and predictive dialers, a wallboard and real-time dashboards, reports per agent and group, and AI transcripts, summaries, sentiment and call scoring beside an AI receptionist answering in 70+ languages, with SMS and WhatsApp channels. It is more contact centre than a 25-person tax firm needs, but the full level a team living on the phone would run on is documented. 1 2 3 6 19
The IT Administrator
This is the vendor's home ground: skills-based, VIP and preferred-agent routing, agent statuses and one-click call outcomes, a live dashboard and wallboard, listen/coach/join monitoring, callback and missed-call text-back, smart, power, parallel (up to 10 lines) and predictive dialers, and SMS and WhatsApp beside calls. AI is documented in depth — multilingual transcription, summaries, sentiment, topic extraction and call scoring, plus an AI receptionist and voice agents speaking 70+ languages — which would serve our service team abroad well. 2 3 6 19
The Contact Centre Lead
This reads like my own checklist: skills-based and VIP queues, a live wallboard, callback for queued and missed calls, listen-coach-join monitoring for training new agents, reports per agent and per group, and automatic summaries, tags, transcripts and sentiment — plus smart, power, parallel and predictive dialers, an AI receptionist across 70+ languages, and SMS and WhatsApp beside calls. Scheduled report delivery and workforce management are what we found no public information on, though the AI engines behind these features are named in the subprocessor list. 2 3 6 13 19
The Inside Sales Lead
This is where a sales floor gets what it needs: Smart, Power and Parallel dialers with answering-machine detection and voicemail drop, click-to-call with one-click outcome logging that syncs to the CRM, listen, coach and join monitoring, a wallboard, per-agent and per-group reporting, callback and missed-call text-back, plus AI transcripts, summaries, smart notes, sentiment, call scoring and an AI receptionist speaking 70+ languages, with SMS and WhatsApp beside calls. The AI model providers are named in the public subprocessor list, which is what I want to know before trusting an AI note. 2 3 6 13 18 19
The Data Protection Officer
Skills-based routing, live monitoring to listen, coach and join, queue callback, smart, power, parallel and predictive dialers, a wallboard, per-agent statistics, transcripts, summaries and sentiment in 70+ languages, an AI receptionist, and SMS and WhatsApp beside calls are all documented. The subprocessor list even names the AI providers behind the transcripts and voice agents, which is exactly what I need to read before any patient call is transcribed. 2 3 6 12 13 19
The Skeptic
Queues with skills-based and VIP routing, listen/coach/join monitoring, callback, a wallboard, per-agent and per-group statistics, and smart, power, parallel and predictive dialers are all documented. The AI layer is specified and priced: transcription, summaries, sentiment and call scoring as an add-on, an AI receptionist in 70+ languages, SMS and WhatsApp beside calls. I found no public information on workforce management or native quality scoring, which is what would replace a separate contact-centre suite. 2 3 6 18 19
CRM integration, API & administration
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How this is scored
How the phone system fits the company: integrations with CRM and helpdesk tools (Salesforce, HubSpot, Pipedrive, Zendesk, Microsoft Dynamics) with click-to-call, caller pop-ups and automatic call logging, a documented REST API and webhooks for call events, SIP trunks for an existing PBX and bring-your-own-carrier, an admin portal with roles, single sign-on (SAML) and SCIM, two-factor authentication, multi-site and multi-company set-up, bulk user import, audit logs, and partner or reseller accounts.
0 — No integrations and no administration beyond one login per number.
3 — A web portal to manage users and numbers and one or two integrations; the API, roles and SSO are basic or not described.
5 — Integrations with the common CRM and helpdesk tools with click-to-call and call logging, a documented REST API and webhooks, an admin portal with roles, two-factor authentication, several sites in one account, and SIP trunking or a connection to an existing PBX.
8 — Caller pop-ups and call data written to the CRM record, an API covering users, numbers, routing and call records, single sign-on (SAML) and SCIM provisioning, audit logs, bulk import and templates, partner or reseller accounts with sub-customers, and SIP trunks documented for named PBX systems.
10 — Administration that scales across many sites and companies: every setting reachable by API with parity stated, granular roles per site and team, SSO enforced with SCIM, audit logs exportable to a SIEM, and a partner portal with white-label and separate billing.
The Office Manager
One-click integrations with HubSpot, Salesforce, Pipedrive, Zendesk, Dynamics and 100+ more with click-to-call and automatic call logging are documented, plus a versioned REST API with a live playground covering calls, contacts, agents, numbers and SMS, and unusually thorough webhook documentation with signing secrets, retries and idempotency. Single sign-on, two-factor authentication, bulk user management with permissions, a monitoring log of user actions and a partner programme round it out; we found no public information on SCIM provisioning or SIP trunking for an existing PBX. 2 3 5 20 23
The IT Administrator
One-click integrations with HubSpot, Salesforce, Pipedrive, Zendesk, Microsoft Dynamics and 100+ more, with CRM profiles shown before, during and after calls and automatic sync of recordings and transcripts, plus a documented REST API covering calls, numbers, agents, contacts and SMS with API-managed webhooks, single sign-on, bulk user and permission management, an action monitor log and a channel partner programme. For my number plan the API includes a Numbers resource and the Teams integration uses Azure single sign-on; we found no public information on SCIM user provisioning from Entra ID or SIP trunks for an existing PBX. 3 4 5 20 23
The Contact Centre Lead
Zendesk, Help Scout, HubSpot and Salesforce among 100+ integrations with automatic call logging, and recordings and transcripts synced into the history, would drop my call summaries straight into the helpdesk; a REST API with a live playground covering calls, contacts, agents, numbers and SMS, webhooks with signing secrets and idempotency, single sign-on, two-factor, an action log, bulk user upload and a partner program round it out. We found no public information on SIP trunks for an existing PBX, SCIM provisioning or multi-site administration. 3 4 5 20 21 23
The Inside Sales Lead
The HubSpot integration makes, receives and records calls with every interaction tracked inside HubSpot, click-to-call is documented, contact and call data with durations and outcomes sync in real time, and a REST API covering calls, contacts, agents, numbers, SMS and dialer resources comes with a live playground and webhooks manageable by API with signing secrets and idempotency. SSO, two-factor authentication, bulk user management and a partner program are documented, though the Starter plan gates API and data-sync access; we found no public information on SCIM provisioning, SIP trunking or multi-site administration. 3 4 5 6 16 20 21 23
The Data Protection Officer
More than a hundred integrations including Salesforce, HubSpot, Pipedrive and Zendesk with click-to-call and automatic call logging, a documented REST API with a live playground covering calls, contacts, agents, numbers and SMS, API-managed webhooks with signing secrets and delivery history, single sign-on, two-factor authentication, bulk user management, an action monitoring log and a partner programme are all evidenced. We found no public information on SIP trunks for an existing PBX or on SCIM provisioning. 3 4 5 16 20 21 23
The Skeptic
A REST API with a live playground covering agents, numbers, calls, contacts, SMS and campaigns, plus unusually well-documented webhooks — idempotency keys, signing-secret rotation with a 24-hour overlap, delivery history and rate limits. Over a hundred named CRM and helpdesk integrations with click-to-call and automatic logging, single sign-on, two-factor, bulk user management, an admin-visible action log and a partner program. I found no public information on SCIM provisioning, SAML specifically, SIP trunking into an existing PBX, or multi-site and multi-company administration. 3 4 5 12 20 21 23
Reliability, call security & telecoms compliance
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How this is scored
Whether the service holds on a bad day and in an audit: redundant data centres and carrier connections, a stated availability or SLA with credits, the vendor's own public status page and incident history, call quality measures (codecs, quality monitoring), encryption of signalling and media (TLS and SRTP), registration as a telecoms provider with the national regulator (Bundesnetzagentur or its EU equivalent), the secrecy of telecommunications, recording consent and retention, emergency call handling for remote users, fraud protection against toll fraud, and security certifications such as ISO 27001.
0 — Nothing on availability, security or the provider's status as a telecoms operator.
3 — A claim of high availability or "German data centres"; encryption, the SLA, the status page and regulatory status are basic or not described.
5 — Redundant data centres named by country, a public status page, TLS and SRTP encryption offered, the provider's registration with the national regulator or the carrier behind the numbers stated, a stated availability, and call recording rules described.
8 — An SLA with credits published, the incident history public, encryption on by default with the protocols documented, ISO 27001 or comparable certification with its scope, toll fraud protection and spending limits, emergency calls from softphones and home offices documented, and retention of recordings and call records stated.
10 — Carrier-grade operation evidenced: geo-redundant platforms with failover tested and published, end-to-end encryption options, independent audits (ISO 27001, BSI C5 or SOC 2) with reports available, and the regulatory and lawful-interception obligations explained in plain language.
The Office Manager
A 99.999% availability claim, a public status page, ISO 27001 and SOC 2 Type 2, annual third-party penetration tests, a disaster recovery plan and cyber insurance, TLS for the web interface with WebRTC calls encrypted automatically, and settings to limit international calling against toll fraud give real substance. But there is no published SLA with credits, we found no public information on registration with a telecoms regulator or redundant data centres, and the terms state emergency calling is US-only — a compliance problem I would have to resolve before signing. 1 8 9 10 22 23
The IT Administrator
SOC 2 Type 2 and ISO 27001 compliance, annual third-party penetration tests and audits, a disaster recovery plan, a public status page, 99.999% platform availability, TLS with forward secrecy, encrypted WebRTC with optional SIP TLS, STIR/SHAKEN and country-level limits on international calling are all documented. We found no public information on an SLA with credits, redundant data-centre locations, registration with the Bundesnetzagentur or retention of recordings, and the published terms exclude emergency calling for customers outside the United States — for a German operator that is a telecoms-compliance gap I could not accept. 1 8 9 10 22 23
The Contact Centre Lead
A stated platform availability of 99.999%, a status page, a disaster recovery plan, ISO 27001 and SOC 2 Type 2 with annual third-party audits and penetration testing, encrypted WebRTC calls with SIP over TLS available, and international-calling limits against toll fraud are all documented. But we found no public information on an SLA with credits, redundant data centres named by country, or registration with a telecoms regulator, and the terms state emergency calling is not supported outside the US — a gap for my home-office agents. 1 8 9 10 22 23
The Inside Sales Lead
A 99.999% platform availability figure, a status page, annual third-party audits and penetration tests, a disaster recovery plan, SOC 2 Type 2, ISO 27001 and PCI DSS statements, TLS with forward secrecy, automatically encrypted WebRTC calls and optional SIP TLS give me a story I can hand to procurement. The terms restrict emergency calling to US customers, and we found no public information on an SLA with credits, data-centre locations, registration with a telecoms regulator, or retention periods for recordings and call records. 1 8 9 10 22 23
The Data Protection Officer
A 99.999% availability claim, a status page, ISO 27001 and SOC 2 Type 2, annual third-party audits and penetration tests, a disaster recovery plan, TLS with forward secrecy and automatically encrypted WebRTC calls are documented. Before any patient call is recorded I still need what is missing: no registration with a national telecoms regulator is stated, SRTP is not named, no SLA credits and no retention period for recordings or call records are published, and emergency calling is expressly unavailable outside the United States. 1 8 9 10 22 23
The Skeptic
A 99.999% availability figure, a status page, SOC 2 Type 2, ISO 27001 and PCI DSS claims, annual third-party audits and penetration tests, a disaster recovery plan, cyber insurance, TLS with forward secrecy, automatically encrypted WebRTC calls and STIR/SHAKEN. But the availability figure is a marketing claim, not an SLA — I found no public information on service credits or a published incident history — nor on registration with a telecoms regulator or retention of recordings. And the terms state emergency calling is US-only, with a security article that leaves toll-fraud management largely to the customer. 1 8 9 10 22 23
European sovereignty
panel opinion
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How this is scored
Who the contracting entity and the parent company are, where call records, voicemails, recordings, transcripts, contacts and account data are stored and processed, which carriers carry the calls, and who the subprocessors are (hosting, carriers and number providers, SMS gateways, AI transcription and summary models, email delivery, support and payment tools). Independently sourced by the sovereignty pipeline. International numbers and carriers needed to reach other countries are part of what the product does and are not counted against it; where the data is stored and who processes it is. A self-hosted phone system the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.
0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.
5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (AI transcription, SMS, support, payment) run through non-EU providers without a stated safeguard.
8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated — or a self-hosted edition documented that keeps every record on the customer's own servers.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting, carriers and every subprocessor including the AI models, or a self-hosted edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.
The Office Manager
The contracting entity is CloudTalk, s.r.o. in Bratislava with a Delaware affiliate that may process personal data, and the vendor publishes a data processing agreement, a subprocessor list naming Anthropic, Deepgram, AssemblyAI and Google in the USA with standard contractual clauses or the data privacy framework as safeguards, and ISO 27001/SOC 2 certification. What I could not establish is where our call recordings, voicemails and transcripts would actually sit — we found no public information on hosting location or data residency, and the AI chain runs through US providers. 9 10 11 12 13
The IT Administrator
The contracting and controlling entity is CloudTalk, s.r.o. in Bratislava, with a published data processing agreement and a published subprocessor list naming locations and safeguards: Anthropic, AssemblyAI, Deepgram and Google, all in the USA, process call recordings and transcripts under standard contractual clauses or the EU-US Data Privacy Framework, and a Delaware affiliate may also process personal data. Where the platform and its call records are hosted is not stated on the captured pages, so the chain is EU-contracted and transparent but not evidenced as EU-hosted, and the transcription and voice-agent work runs through US providers. 10 11 12 13
The Contact Centre Lead
The contracting entity is CloudTalk s.r.o. in Bratislava, a data processing agreement is published, and the subprocessor list names locations — though the transcription and summary engines (AssemblyAI, Google, Deepgram, Anthropic) all sit in the USA under standard contractual clauses or the Data Privacy Framework, and a Delaware subsidiary processes personal data. We found no public information on where the recordings and transcripts of my German customers' calls are hosted, which leaves the storage-location question open. 10 11 12 13
The Inside Sales Lead
The contracting entity and data controller is CloudTalk s.r.o. of Bratislava, a published and versioned data processing agreement exists, and the subprocessor list names the AI chain — Anthropic, AssemblyAI, Deepgram and Google, all in the USA — under standard contractual clauses or the EU-US Data Privacy Framework. We found no public information on hosting location or the carriers behind the numbers, and a Delaware affiliate processes certain personal data, so I cannot place the whole chain in Europe. 10 11 12 13 22
The Data Protection Officer
The contracting entity is CloudTalk s.r.o. in Slovakia, a data processing agreement is published with versions back to 2022, and a subprocessor list with locations exists. But every AI subprocessor that touches call recordings and transcripts — Anthropic, AssemblyAI, Deepgram and Google — sits in the USA under standard contractual clauses or the Data Privacy Framework, personal data may be transferred to the Delaware affiliate CloudTalk.io Inc., and we found no public information on where call records, recordings and account data are hosted. 9 10 11 12 13
The Skeptic
The contracting entity is CloudTalk, s.r.o. in Bratislava, the Slovak data protection authority is named as the supervisory authority, and a current data processing agreement plus a subprocessor list are published. But the AI chain — Google, Deepgram, AssemblyAI and Anthropic — sits entirely in the USA under standard contractual clauses and the Data Privacy Framework, personal data is also processed by the Delaware subsidiary CloudTalk.io Inc., and I found no public information on where calls, recordings and transcripts are hosted or which carriers carry the calls. 10 11 12 13
Pricing transparency
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How this is scored
Whether a buyer can compute the real annual cost from public pages alone: price per user or extension and per plan, what numbers, number blocks and porting cost, which calls are included in a flat rate (landline, mobile, international) and what the rest cost per minute, which features (call centre, recording, AI, CRM integrations, Teams calling) cost extra, device prices or rent, set-up fees, minimum term and notice period, and VAT.
0 — No public prices at all; every customer is a sales call or a partner quote.
3 — A starting price per user exists, but what numbers, minutes, porting and add-ons cost is unclear.
5 — Plans are public with their price per user and main inclusions, but at least one commonly needed piece (number blocks, porting, international minutes, call centre seats, AI or recording) is unpriced or "on request".
8 — Every plan priced publicly with its scaling rule, a per-minute price list for calls outside the flat rate, numbers, porting and devices priced, add-ons priced, set-up fees, minimum term and VAT treatment stated.
10 — Complete price computability: annual cost derivable for a given number of users, numbers, sites and call minutes, with every add-on, device, porting and support fee and the cancellation and number-export terms published.
The Office Manager
Plans are public — Starter €25, Essential €29 and Expert €49 per user per month billed annually with minimum licences stated, included domestic minutes or unlimited domestic calls across the EU and UK, and priced add-ons such as AI Conversation Intelligence at €9 per user per month and AI Voice Agents starting from €99 — so the seat cost is computable. But per-minute rates are only available on request by email, and we found no public information on what numbers, porting or devices cost, or on set-up fees, minimum term and VAT treatment, so the partners could not compute a full annual bill without calling sales. 2 6 7 10
The IT Administrator
The three plans are public with per-user prices billed annually and their inclusions — Starter with 500 domestic outbound minutes per user per month, Essential and Expert with unlimited domestic calls across the EU, UK, Iceland and Norway — and the AI add-ons are priced (AI Conversation Intelligence at €9 per user per month billed annually, AI Voice Agents at €99 starting from 200 minutes per month). But per-minute rates for other destinations are only available on request from sales, the captured pages give different figures for the Power Dialer add-on, and we found no public information on what numbers, number blocks or porting cost, or on set-up fees, minimum term and VAT. 2 6 7 10 18
The Contact Centre Lead
The pricing page shows Starter €25, Essential €29 and Expert €49 per user per month billed annually, with 500 outbound domestic minutes per user on Starter and unlimited domestic calls across the EU and UK above it, and priced add-ons such as AI Conversation Intelligence at €9 per user per month and AI voice agents at €99 starting from 200 minutes a month. Per-minute rates for calls outside the flat rate are available only on request from sales, and we found no public information on number or porting prices, devices, set-up fees, minimum terms or VAT — so I cannot compute our real annual cost from the public pages alone. 6 7 10 18 19
The Inside Sales Lead
Plans are public — Starter at €25, Essential at €29 and Expert at €49 per user per month billed annually — with domestic minute allowances stated and AI add-ons priced (AI Conversation Intelligence at €9 per user per month billed annually, AI Voice Agents at €99 starting from 200 minutes per month). Per-minute rates are available only on request by email to the sales address, we found no public information on number prices, porting, set-up fees, minimum term, notice period or VAT treatment, and the captured pages give different figures for the Power Dialer add-on. 2 6 7 10 18
The Data Protection Officer
Plan prices are public — €25, €29 and €49 per user per month billed annually with stated minimum licences — together with minute bundles, unlimited domestic calling regions, free inbound calls to local geographic numbers, and priced AI add-ons at €9 per user per month for Conversation Intelligence and €99 starting from 200 minutes for AI voice agents. Outbound per-minute rates are only available on request from sales, we found no public information on number or porting prices, set-up fees, minimum term or VAT treatment, and the captured pages give different figures for the power dialer add-on. 2 6 7 10 18
The Skeptic
The three plans are public at €25, €29 and €49 per user per month billed annually with minimum licences, and several add-ons are priced (AI Conversation Intelligence at €9 per user per month, AI Voice Agents at €99 from 200 minutes a month, Power Dialer at $15 per user/month). But the per-minute rates for everything outside the domestic flat rates are only available by request to sales@cloudtalk.io, and I found no public information on what numbers, number blocks or porting cost, nor on set-up fees, minimum term, notice period or VAT — so no buyer can compute the real annual cost from public pages alone. 2 6 7 10 18
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined ⚠ unverified | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined | — | uncited Report an error |
| Hosting options | Not determined | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined ⚠ unverified | — | uncited Report an error |
| Transfer impact assessment | Not determined ⚠ unverified | — | uncited Report an error |
Questions about CloudTalk
Is CloudTalk European?
Yes. whats-best.ai classifies CloudTalk as EU-Made.
Where does CloudTalk store data?
Not stated on the vendor’s pages as of 5 Nov 2026.
Does CloudTalk have a free plan?
Not stated on the vendor’s pages as of 5 Nov 2026.
What are the best alternatives to CloudTalk?
As of 6 Nov 2026, the panel rates Placetel (3.5/5), RingCentral RingEX (3/5) and Aircall (3/5) highest among the other 13 Cloud Telephony (VoIP & Cloud PBX) products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Placetel (EU origin, foreign-owned). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: CloudTalk alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 5 Nov 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Data processing agreement, Transfer impact assessment, Legal entity. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 13 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 10 subprocessors facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 5 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 3 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 3 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 data fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 hosting fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 support fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 3 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. Know more? Tell us
Sources (23)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage www.cloudtalk.io Checked 5 Nov 2026 Details →
- 2 Features page (call-centre software) www.cloudtalk.io Checked 5 Nov 2026 Details →
- 3 Features page www.cloudtalk.io Checked 5 Nov 2026 Details →
- 4 Integrations page www.cloudtalk.io Checked 5 Nov 2026 Details →
- 5 API documentation help.cloudtalk.io Checked 5 Nov 2026 Details →
- 6 Pricing page www.cloudtalk.io Checked 5 Nov 2026 Details →
- 7 Pricing page (add-ons) www.cloudtalk.io Checked 5 Nov 2026 Details →
- 8 Security / trust page www.cloudtalk.io Checked 5 Nov 2026 Details →
- 9 Trust centre trust.cloudtalk.io Checked 5 Nov 2026 Details →
- 10 Terms of service (names the operating company) www.cloudtalk.io Checked 5 Nov 2026 Details →
- 11 Privacy policy www.cloudtalk.io Checked 5 Nov 2026 Details →
- 12 Data processing agreement (dpa) www.cloudtalk.io Checked 5 Nov 2026 Details →
- 13 Subprocessor list www.cloudtalk.io Checked 5 Nov 2026 Details →
- 14 Calling, numbers & call routing — found from sitemap www.cloudtalk.io Checked 5 Nov 2026 Details →
- 15 Calling, numbers & call routing — found from sitemap www.cloudtalk.io Checked 5 Nov 2026 Details →
- 16 Apps, desk phones & Microsoft Teams — found from sitemap www.cloudtalk.io Checked 5 Nov 2026 Details →
- 17 Apps, desk phones & Microsoft Teams — found from sitemap www.cloudtalk.io Checked 5 Nov 2026 Details →
- 18 Call centre, analytics & AI — found from sitemap www.cloudtalk.io Checked 5 Nov 2026 Details →
- 19 Call centre, analytics & AI — found from sitemap www.cloudtalk.io Checked 5 Nov 2026 Details →
- 20 CRM integration, API & administration — found from sitemap help.cloudtalk.io Checked 5 Nov 2026 Details →
- 21 CRM integration, API & administration — found from sitemap www.cloudtalk.io Checked 5 Nov 2026 Details →
- 22 Reliability, call security & telecoms compliance — found from sitemap www.cloudtalk.io Checked 5 Nov 2026 Details →
- 23 Reliability, call security & telecoms compliance — found from sitemap help.cloudtalk.io Checked 5 Nov 2026 Details →