CRM integration, API & administration — found from sitemap — CloudTalk

Cited by

Facts read from this source

• Webhooks API manage Report an error

  “You can manage webhook endpoints, their signing secrets and individual deliveries from the API at https://api.cloudtalk.io/v1/webhooks, the same way you do under Account → Webhooks in the Dashboard.”

• Webhooks plan requirement Report an error

  “Webhooks are available on the Essential plan and higher.”

• Auth API key Report an error

  “Requests authenticate with an API key, like the rest of the CloudTalk API. API keys can only be created by Admins, the same role that manages webhooks in the Dashboard.”

• Webhook endpoints Report an error

  “A company can have up to 50 endpoints, Dashboard-created ones included.”

• Webhook URL requirements Report an error

  “It must be https:// and point at a public host whose name ends in a public top-level domain (.com, .io, .co.uk and so on).”

• Webhook event schema Report an error

  “Add ?include=schema to get the JSON Schema of every event’s body.”

• Webhook idempotency Report an error

  “Send an Idempotency-Key header (any text up to 255 characters) and retry with the same key and the same body”

• Signing secret rotation Report an error

  “Until that time, 24 hours after the rotation, every delivery is signed with both the old and the new secret, so you can roll the new one out to your handlers without dropping events.”

• Webhook test events Report an error

  “Test events and retries together allow 10 per minute per company.”

• Webhook delivery payload retention Report an error

  “Payloads are kept for 30 days. Older deliveries still appear, with payload: null.”

• Webhook delivery statuses Report an error

  “Delivery status is succeeded, retrying (an attempt failed and another is scheduled at nextAttemptAt), failed (no retry left), pending or canceled.”

• Webhook pagination Report an error

  “Set ?limit= (default 20, at most 100) and pass pagination.next as ?cursor= to get the next page; next is null on the last page.”

• Webhook endpoint failing status Report an error

  “failing CloudTalk turned it off after about 5 days of failed deliveries. It is re-enabled automatically if it recovers within 12 hours; you can also turn it back on with enabled: true.”

• Webhook svix delivery id Report an error

  “deliveryId is the same value as the svix-id header on the request your endpoint received, so you can look up a delivery straight from your own logs.”

• Webhook rate limit headers Report an error

  “Over the limit you get 429 with X-CloudTalkAPI-Limit, X-CloudTalkAPI-Remaining and X-CloudTalkAPI-ResetTime, and no error body.”

• Webhook request timeout Report an error

  “A request that takes longer than 10 seconds answers 504 WEBHOOKS.UPSTREAM_TIMEOUT; it is safe to retry (with the same Idempotency-Key for a create).”

• Webhook endpoint delete Report an error

  “Deleting is permanent: the endpoint, its signing secret and its delivery history are removed, and delivery stops immediately.”

Scores citing this record

• The Contact Centre Lead CRM integration, API & administration
• The Data Protection Officer CRM integration, API & administration
• The IT Administrator CRM integration, API & administration
• The Office Manager CRM integration, API & administration
• The Inside Sales Lead CRM integration, API & administration
• The Skeptic CRM integration, API & administration