Features page (call-centre software) — CloudTalk

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Facts read from this source

• Starter Report an error

  “Starter $25, Essential $29 and Expert $49 per user/month billed annually, with monthly billing available.”

• Plan eur Report an error

  “Starter €25 User / month Billed annually Know more Essential €29 User / month Billed annually Know more Expert €49 User / month Billed annually”

• Annual discount Report an error

  “Pay annually, save 3+ months (≈ 30% off)”

• Countries Report an error

  “Local, national, mobile and toll-free numbers in 160+ countries, with number porting.”

• Routing Report an error

  “Routing by time, conditions and groups in the Call Flow Designer, with IVR and skill-based routing from Starter.”

• Dialers Report an error

  “Smart, preview and power dialers, plus a Parallel dialer for up to 10 lines.”

• CRM integrations Report an error

  “HubSpot, Salesforce, Pipedrive, Zoho and 100+ more, with automatic call logging. Open API and webhooks.”

• Monitoring Report an error

  “Call monitoring to listen in, coach and join live calls in real time.”

• Analytics Report an error

  “Real-time and historical analytics and wallboards, plus call recording on every call.”

• Workflow automation Report an error

  “Workflow automation that syncs call data, triggers SMS and sends Slack alerts.”

• Conversation intelligence Report an error

  “Conversation Intelligence add-on for transcripts, summaries, and sentiment.”

• Branded caller id Report an error

  “Branded caller ID (add-on) and number protection against spam flags.”

• Sms Report an error

  “SMS from the same platform as your calls.”

• Certifications Report an error

  “SOC 2 Type 2 audited, ISO/IEC 27001 certified and GDPR compliant. Reports are available in the CloudTalk Trust Center.”

• G2 rating Report an error

  “G2 4.4/5 (1,702+ reviews), with 1,970+ reviews across G2 and Capterra.”

• Comparison table dialers Report an error

  “Smart (Essential and up); Preview and Power (Expert, or add-on on lower plans); Parallel up to 10 lines (add-on)”

• Aircall Report an error

  “Essentials: $30 per license/month billed annually Professional: $50 per license/month billed annually Enterprise: Custom pricing (25-license minimum) All plans need at least 3 licenses, and monthly billing costs about 25% more than annual.”

• Dialpad Report an error

  “Support Essentials: $80 per user/month billed annually ($95 monthly) Support Advanced: $115 per user/month billed annually ($135 monthly) Support Premium: $150 per user/month, annual billing only Dialpad Connect from $15 is the business phone plan, without contact center features.”

• Justcall Report an error

  “Team: $29 per user/month billed annually ($39 monthly) Pro: $49 per user/month billed annually ($69 monthly) Pro Plus: $89 per user/month billed annually ($109 monthly) Business: Custom pricing (10-user minimum) SalesPro: Custom pricing, with predictive and parallel dialing Plans need at least 2 users, and there is a 14-day free trial.”

• Talkdesk Report an error

  “Digital Essentials: $85 per user/month Voice Essentials: $105 per user/month Elite: $165 per user/month Industry Experience Clouds: $225 per user/month Talkdesk Express: $25 per user/month, for US and Canadian businesses under 50 employees Billing terms for the main plans are not published.”

• Five9 Report an error

  “Digital: $119 per concurrent seat/month (digital channels only) Core: $159 per concurrent seat/month Plus, Pro and Enterprise: Contact sales All bundles have a 50-seat minimum, and usage-based charges may apply.”

• Genesys Report an error

  “Genesys Cloud CX 1: $75 per user/month Genesys Cloud CX 2: $115 per user/month Genesys Cloud CX 3: $155 per user/month Genesys Cloud CX 4: $240 per user/month Prices are based on an annual commitment, and purchase goes through sales.”

• Nice cxone Report an error

  “Omnichannel Suite: $110 per agent/month Essential Suite: $135 per agent/month Core Suite: $169 per agent/month Complete Suite: $209 per agent/month Ultimate Suite: $249 per agent/month plus $0.25 per session Billed monthly in arrears; outbound dialing and prebuilt CRM integrations are add-ons on every suite.”

• Ringcentral ringcx Report an error

  “Standard: $65 per user/month billed annually ($75 monthly) Professional: $95 per user/month billed annually ($110 monthly) Elite: $145 per user/month billed annually ($165 monthly) Enterprise Contact Center: Contact sales AI add-ons such as quality management and workforce management start at $20 to $25 per user/month.”

• Nextiva Report an error

  “Scale: $75 per user/month, annual or monthly Essential (enterprise contact center): From $75 per agent/month Professional and Premium: Contact sales Core ($15) and Engage ($25): Phone system plans without call center features Annual small business pricing needs a 12-month term.”

• Justcall certifications Report an error

  “SOC 2 Type 2, ISO 27001, PCI DSS, GDPR and HIPAA (with a BAA).”

• Five9 certifications Report an error

  “SOC 2 Type 2, ISO/IEC 27001, PCI DSS, HIPAA and GDPR.”

• Genesys certifications Report an error

  “SOC 2 Type 2, ISO 27001, PCI DSS, HIPAA (Americas) and FedRAMP Moderate.”

• Aircall countries Report an error

  “Local, national, mobile and toll-free numbers in 100+ countries.”

• Dialpad countries Report an error

  “Local numbers in 50+ countries; toll-free and SMS in the US and Canada only.”

• Ringcentral countries Report an error

  “Available in the US, Canada, UK, France, Germany and Australia (RingCentral, March 2024).”

• Clouddtalk local presence stat Report an error

  “Hiya's State of the Call 2026 report1 found that 86% of calls from unknown numbers go unanswered. CloudTalk offers numbers in 160+ countries.”

• Customer case stat Report an error

  “My Mortgage Finder went from 15 to 100+ calls per agent per day.”

• Enterprise custom plan Report an error

  “CloudTalk's Custom plan comes with custom pricing, multi-country numbers, and API access.”

• Aircall ratings Report an error

  “G2 4.4/5 (1,520 reviews); Capterra 4.2/5 (457 reviews), as of July 2026.”

• Nextiva ratings Report an error

  “G2 4.5/5 (3,441 reviews); Capterra 4.6/5 (914 reviews), as of July 2026.”

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• The Skeptic Calling, numbers & call routing
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