Features page — CloudTalk

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• International numbers Report an error

  “Expand your business to new markets and reach customers all around the world with over +160 international numbers.”

• Callback Report an error

  “Automatically redial missed or unanswered calls and distribute them evenly and efficiently across available agents.”

• Call notes Report an error

  “Create and access notes taken during or after customer calls, and pick up where you left off in future conversations.”

• Missed call text back Report an error

  “Text back the callers nobody answered, from your business number, so they know you got the call and can reply. Add an AI receptionist to answer the call first.”

• Sms Report an error

  “Save time and make text messages a crucial part of your toolkit by including them in your customer journey.”

• Workflow automation Report an error

  “Save your team's time and maximize efficiency by removing repetitive tasks with custom automated workflows.”

• Smart dialer Report an error

  “Create custom single-click call queues with numbers from any website or CRM, and lower call times by up to 50%.”

• Whatsapp customer service Report an error

  “Answer inbound WhatsApp chats and send approved outbound messages from one shared business number, synced to your CRM.”

• Call recording Report an error

  “Automatically record and access your agents' calls directly from your browser, and finetune your outbound calls.”

• Analytics Report an error

  “Get a 360° view of everything happening within your team and unprecedented control over its performance.”

• Branded caller id Report an error

  “Branded Caller ID”

• Click to call Report an error

  “Automatically convert phone numbers from the web into a clickable format and call them instantly.”

• Power dialer Report an error

  “Reach 3x more customers by removing repetitive tasks and assigning automated call campaigns to agents.”

• AI sales dialer Report an error

  “Supercharge your sales team with multiple dialing modes including sequential and parallel dialing. Full integration with your CRM, and numbers in 160+ countries.”

• Call transcription Report an error

  “Automatically transcribe calls in multiple languages. Get actionable insights on conversations quickly to improve efficiency.”

• Parallel dialer Report an error

  “Call up to 10 leads at once and connect agents only to answered calls to maximize reach and boost connect rates.”

• AI call scoring Report an error

  “Analyze, rate, and improve your conversations with AI Call Scoring on every call.”

• Predictive dialer Report an error

  “What Is a Predictive Dialer? How It Works, Benefits & Set Up”

• Ivr Report an error

  “Streamline your callers' journey with a multi-level IVR menu and lead them where they need to be.”

• AI voice agent Report an error

  “CloudTalk AI Voice Agent”

• Toll free numbers Report an error

  “Connect with international customers free of charge or at standard local rates regardless of location.”

• Wallboard Report an error

  “Showcase real-time performance and call center metrics to your entire team — live and in a variety of different formats.”

• Call flow designer Report an error

  “Design your inbound calling journey to fit the unique needs of your business and customers' expectations.”

• Mcp server Report an error

  “Connect your AI assistant directly with your CloudTalk account with the CloudTalk MCP server.”

• Call monitoring Report an error

  “Listen in on calls, coach your agents, or join the conversation directly to give your customers the best experience possible.”

• Caller based routing Report an error

  “Route customers automatically based on factors like agent skills and skil levels, custom fields and even CRM or HelpDesk info.”

• Stir shaken Report an error

  “Protect your business from fraudulent robocalls with an industry-standard caller ID authentication framework.”

• Call queuing Report an error

  “Automatically distribute calls to relevant agents based on customer status, technical skills or business needs.”

• Number porting Report an error

  “Transfer old business numbers from more than 50 countries easily and maintain your connections and corporate identity.”

• Unlimited concurrent calls Report an error

  “Engage in as many concurrent calls as your workforce will allow without any negative impact on call quality.”

• Extensions Report an error

  “Import or create custom extensions for your agents and make searching and transferring customers efficient and easy.”

• Skill based routing Report an error

  “Assign custom skill to your agents or teams and route customer calls automatically based on their expertise.”

• AI trending topics Report an error

  “Quickly locate specific terms in your call transcripts, review agent compliance and performance.”

• Campaigns Report an error

  “Create custom campaigns to help agents structure their calls with notes, call scripts, and questionnaires.”

• Call transfers Report an error

  “Transfer calls to internal or external contacts in a click, with the option to explain the case to your colleague first.”

• Talk listen ratio Report an error

  “Track the dynamics of support and sales conversations. Provide agents with data-backed feedback and ensure top CX.”

• Sentiment analysis Report an error

  “Get immediate feedback on your customers’ or leads’ mood by following their sentiment shifts during the call.”

• AI summaries tags Report an error

  “Automatically generate call summaries and tags based on conversation topics to heavily reduce after-call work.”

• Transcript search Report an error

  “Quickly find key terms in your call transcripts, check agent compliance, and analyze trends to boost your results.”

• Virtual caller id Report an error

  “Generate caller IDs with appropriate local area codes or with numbers your customers are already familiar with.”

• Business hours Report an error

  “Decide when you're available for calls, when they should be redirected to other numbers or when to go into voicemail.”

• Missed calls insights Report an error

  “Understand the what, the why and the how behind each missed call and what your agents were doing at the time.”

• Voicemail Report an error

  “Maintain a personalized customer experience outside of business hours or when your team is busy with other calls.”

• AI smart notes Report an error

  “Stay on top of conversations with AI taking call notes, so you can focus on achieving results.”

• Real time dashboard Report an error

  “Monitor agent or group activity in real time, from phone calls and performance metrics to their general availability.”

• Call tagging Report an error

  “Label phone calls and track types of interactions, goals, outcomes and many other performance related metrics.”

• Whatsapp outbound Report an error

  “Send out individual or bulk WhatsApp messages based on approved templates instantly via our Phone App.”

• Topics extraction Report an error

  “Adjust sales scripts for more effective campaigns by easily extracting topics from phone calls. Reach every goal.”

• Agent reporting Report an error

  “Track your agents' performance directly in CloudTalk and optimize for the best customer experience possible.”

• Group reporting Report an error

  “Give your managers full visibility over their team's performance, and the tools to identify what, when and how to improve.”

• Preferred agent Report an error

  “Connect inbound callers to the agents most suited for their specific issues and improve your First Call Resolution.”

• Customer details Report an error

  “Access all customer or prospect data, including recent calls and CRM profiles before, during and after the call.”

• User management Report an error

  “Upload users, assign permissions, and manage call queues and ringing strategies in bulk without any extra effort.”

• Notifications Report an error

  “Get notified on your laptop or mobile phone every time you receive inbound calls, missed calls or messages.”

• Ring groups Report an error

  “Personalize how inbound calls are queued and connected to multiple or all agents and shorten response times.”

• Three way calling Report an error

  “Listen in on calls or invite experienced colleagues to help with complex issues while putting customers on hold.”

• Vip queues Report an error

  “Assign VIP tags to your higher priority customers so they can skip the queue and reach the right agent instantly.”

• SSO Report an error

  “Decrease your security risks. Speed up, simplify, and secure the sign-in process for your entire team with Single Sign-On (SSO).”

• Agent status Report an error

  “Allow your agents to set their own status so you can get an accurate snapshot of your entire team's availability.”

• Spam protection Report an error

  “Block known spam numbers manually, automatically or in bulk for both inbound and outbound calls, and streamline calling.”

Scores citing this record

• The Contact Centre Lead Calling, numbers & call routing
• The Contact Centre Lead Apps, desk phones & Microsoft Teams
• The Contact Centre Lead Call centre, analytics & AI
• The Contact Centre Lead CRM integration, API & administration
• The Data Protection Officer Calling, numbers & call routing
• The Data Protection Officer Apps, desk phones & Microsoft Teams
• The Data Protection Officer Call centre, analytics & AI
• The Data Protection Officer CRM integration, API & administration
• The IT Administrator Calling, numbers & call routing
• The IT Administrator Apps, desk phones & Microsoft Teams
• The IT Administrator Call centre, analytics & AI
• The IT Administrator CRM integration, API & administration
• The Office Manager Calling, numbers & call routing
• The Office Manager Apps, desk phones & Microsoft Teams
• The Office Manager Call centre, analytics & AI
• The Office Manager CRM integration, API & administration
• The Inside Sales Lead Calling, numbers & call routing
• The Inside Sales Lead Apps, desk phones & Microsoft Teams
• The Inside Sales Lead Call centre, analytics & AI
• The Inside Sales Lead CRM integration, API & administration
• The Skeptic Calling, numbers & call routing
• The Skeptic Apps, desk phones & Microsoft Teams
• The Skeptic Call centre, analytics & AI
• The Skeptic CRM integration, API & administration