Privacy policy — CloudTalk

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• Controller Report an error

  “The data controller of your personal data is CloudTalk s.r.o., Tallerova 4, 811 02 Bratislava, Slovakia (Company registration ID: 46817832)”

• US affiliate Report an error

  “Certain personal data collected by CloudTalk may be transferred to and processed by our U.S. affiliate, CloudTalk.io Inc., located at 1401 Pennsylvania Ave. STE 105, zip code 19806, Wilmington, Delaware, USA.”

• Dpf certified Report an error

  “CloudTalk.io Inc. participates in and complies with the EU–U.S. Data Privacy Framework (“DPF”) and the UK Extension to the EU–U.S. DPF, as administered by the U.S. Department of Commerce.”

• Dpf scope Report an error

  “This certification applies solely to non-HR personal data, such as data collected from customers, users, and website visitors. It does not cover human resources data.”

• Dpf verification Report an error

  “CloudTalk verifies compliance with the DPF Principles through an internal self-assessment process conducted annually.”

• Dpf enforcement Report an error

  “CloudTalk’s compliance with the DPF is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).”

• Dpf dispute resolution Report an error

  “you may contact our U.S.-based independent dispute resolution provider: JAMS Data Privacy Framework Dispute Resolution (“JAMS DPF Dispute Resolution”).”

• Kyc verification Report an error

  “KYC verification When you, as a customer or an employee or another authorized user of CloudTalk services, create an account on the CloudTalk Platform.”

• Call recording Report an error

  “When you, as a client or a prospect, have an audio or video call with us, we record the call for the purposes of our services enhancement, internal training, business intelligence, and note-taking. You will be informed about the recording at the beginning of the call.”

• Chatbot support Report an error

  “We use a chatbot to assist the first line of support on our website, which may manage phone calls and messages. More complex tasks are managed by our customer support team.”

• AI voiceagent Report an error

  “Our representative or an AI VoiceAgent may contact you.”

• Trial exists Report an error

  “If you elect to try to use our services for a free trial period, we process your personal data necessary to provide you with the free trial.”

• Trial deletion Report an error

  “We delete it, together with the personal data in it, no later than twenty-four (24) months after the end of the trial, subject to any retention required or permitted by applicable law. The customer may ask us to delete the trial account at any time.”

• Third country transfers Report an error

  “transfers are made to countries recognized by the European Commission as providing an adequate level of data protection, or are governed by appropriate safeguards such as standard contractual clauses or other approved mechanisms.”

• Google API integration Report an error

  “Certain CloudTalk features can connect to a user's Google account via Google APIs, such as the Google Calendar API. CloudTalk's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.”

• Partner program Report an error

  “We work with a network of trusted Partners (resellers, integrators and consultancies in the CloudTalk Channel Partner Program) who help our customers and prospects evaluate, purchase and start using CloudTalk.”

• Supervisory authority Report an error

  “You also have the right to lodge a complaint with our supervisory authority (www.dataprotection.gov.sk)”

• Recaptcha Report an error

  “some of our Websites may utilize Google reCAPTCHA to verify whether users are humans or robots.”

• Social plugins Report an error

  “We use so-called social plugins on our Websites from (i) facebook.com, (ii) instagram.com, (iii) linkedin.com and (iv) youtube.com”

• Cookie categories Report an error

  “to ensure the technical functionality of our Websites and facilitating communication by using necessary cookies”

• Language version Report an error

  “The English-language version of this privacy notice shall be controlling in all respects and shall prevail in case of any inconsistencies with translated versions CloudTalk may provide, if any.”

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Scores citing this record

• The Contact Centre Lead European sovereignty
• The Data Protection Officer European sovereignty
• The IT Administrator European sovereignty
• The Office Manager European sovereignty
• The Inside Sales Lead European sovereignty
• The Skeptic European sovereignty