Terms of service (names the operating company) — CloudTalk

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Facts read from this source

• Operating entity Report an error

  “CloudTalk, s.r.o., a company registered in Slovakia with a registered office at Tallerova 4, 811 02 Bratislava, registered with the Slovak Commercial Register of the Municipal Court Bratislava III, with company identification number 46 817 832”

• US subsidiary Report an error

  “its subsidiary CloudTalk.io, Inc., a Delaware corporation founded according to the Delaware General Corporation Law, with registered office at 1401 Pennsylvania Ave. STE 105, zip code 19806, Wilmington, Delaware, USA”

• Free trial days Report an error

  “During Free Trial the Customer may use the Services free of charge (unless specified otherwise in Clause 6.1 of the Terms and Conditions) for a period of fourteen (14) days following the Effective Date. Each Customer is entitled to one (1) Free Trial only.”

• Free trial deletion Report an error

  “No later than twenty-four (24) months after the end of the Free Trial, CloudTalk deletes the expired Free Trial account and the data in it, subject to any retention required or permitted by applicable law. Customer may ask CloudTalk to delete an expired Free Trial account at any time.”

• Fee change notice Report an error

  “CloudTalk is entitled to update Fixed Fees at any time with 30 days prior written notice delivered to Customer at the email address on file with the Customer’s Account or via a pop-up on the Site and/or Customer’s Account”

• Inbound free local Report an error

  “inbound calls to Customer are free regardless of whether they come from a foreign country or not, provided they are made to a local or geographic telephone number (non-toll-free)”

• Internal calls free Report an error

  “any internal calls or communications (including but not limited to calls, voicemail deposits and call transfers) between Users, or between a User and an Administrator, shall be free of charge provided such calls have been made using the Services”

• Premium rate always charged Report an error

  “Outbound calls to premium-rate numbers, special service numbers, and short codes shall always incur Usage Fees, regardless of any calling package purchased by the Customer.”

• Rate request email Report an error

  “Customer may request the Per-Minute Rates currently applicable by sending a request to sales@cloudtalk.io.”

• AI features Report an error

  “CloudTalk offers its Customers the optional use of Artificial Intelligence (AI) Features known as (i) “CloudTalk Conversation Intelligence” (“CloudTalk CI”) and as (ii) “CloudTalk AI Voice Agent” (also known as “CloudTalk CeTe”) (Voice Agent)”

• AI voice agent capabilities Report an error

  “serves to allow the Customer to create AI-powered virtual agents able to make outbound calls, guide conversations and extract insights”

• AI voice agent priced separately Report an error

  “CloudTalk AI Voice Agent is priced separately from other Services. The Customer is obliged to pay for the use of CloudTalk AI Voice Agent in accordance with Clause 6 of these Terms and Conditions.”

• AI no training on customer data Report an error

  “CloudTalk does not permit its third-party Subprocessors of CloudTalk AI Features to use the Customer Data to train their Al models.”

• Integrations Report an error

  “CloudTalk operates and provides an online based phone solutions and services that include call handling and that integrates with a various third-party applications not affiliated with CloudTalk (“Integrations”).”

• Emergency services excluded non US Report an error

  “the Services do not support any emergency calls to any type hospitals, law enforcement agencies, medical care unit or any type of emergency service”

• Emergency calling US Report an error

  “CloudTalk provides Emergency Calling Feature (911 calling) for Customers located in the United States of America (US Customers) in accordance with the information included in the Emergency Calling Feature description in this Clause below. Please note that CloudTalk does not provide any Emergency (911) Calling Feature to any Customers not located in the US.”

• Number porting Report an error

  “Customer may request a CloudTalk Number or may port its existing numbers (“Existing Number”) into Customer’s Account subject to the terms and conditions herein.”

• Kyc procedure Report an error

  “For the purpose of KYC Procedure, the CloudTalk may request from the Customer, its representatives and UBOs information and personal data to satisfactorily identify the Ultimate Beneficial Owner”

• Published list Report an error

  ““Subprocessors” means third-party data processors utilized by CloudTalk. Detailed description of CloudTalk Subprocessors is available at CloudTalk Sub-Processors and Affiliates.”

• AI act reference Report an error

  ““AI Act” means EU Regulation (EU) 2024/1689 of the European Parliament and of the Council of 13 June 2024 laying down harmonised rules on artificial intelligence”

• Whatsapp integration Report an error

  ““WhatsApp Business Solution” mean a suite of services and features designed specifically for businesses to connect and engage with their customers directly through WhatsApp.”

• Greek customers annex Report an error

  “the relationship between CloudTalk and the Greek Customer shall be specifically governed by Annex 2 “Telco Carrier Terms for Greek Customers””

• Terms last update Report an error

  “Last update: November 2, 2026”

• Voice agent AI suspension Report an error

  “CloudTalk may, at any time and without prior notice, pause, drain, throttle, suspend, or terminate Outbound AI Calls by any AI Voice Agent or account where CloudTalk reasonably believes non-compliance”

• Short duration call Report an error

  ““Short Duration Call” means any outbound call of a duration of less than or equal to fifteen (15) seconds.”

• Sales email Report an error

  “Customer may request the Per-Minute Rates currently applicable by sending a request to sales@cloudtalk.io.”

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Scores citing this record

• The Contact Centre Lead Calling, numbers & call routing
• The Contact Centre Lead Reliability, call security & telecoms compliance
• The Contact Centre Lead European sovereignty
• The Contact Centre Lead Pricing transparency
• The Data Protection Officer Calling, numbers & call routing
• The Data Protection Officer Reliability, call security & telecoms compliance
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The IT Administrator Calling, numbers & call routing
• The IT Administrator Reliability, call security & telecoms compliance
• The IT Administrator European sovereignty
• The IT Administrator Pricing transparency
• The Office Manager Calling, numbers & call routing
• The Office Manager Reliability, call security & telecoms compliance
• The Office Manager European sovereignty
• The Office Manager Pricing transparency
• The Inside Sales Lead Calling, numbers & call routing
• The Inside Sales Lead Reliability, call security & telecoms compliance
• The Inside Sales Lead European sovereignty
• The Inside Sales Lead Pricing transparency
• The Skeptic Calling, numbers & call routing
• The Skeptic Reliability, call security & telecoms compliance
• The Skeptic European sovereignty
• The Skeptic Pricing transparency