Cloud Telephony (VoIP & Cloud PBX)
Aircall
EU-Made Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by Aircall SAS · aircall.io
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Aircall at a glance
- Vendor
- Aircall SAS
- Headquarters
- Not stated on the vendor’s pages as of 5 Nov 2026
- Data hosting
- Not stated on the vendor’s pages as of 5 Nov 2026
- Free plan
- Not stated on the vendor’s pages as of 5 Nov 2026
- Panel verdict
- The AI panel rates Aircall 3/5, the mean of 6 judges. Aircall, cloud telephony from Aircall SAS of Paris, scores as a contact-centre system first: contact centre is the strongest category at 7-8, on documented skills-based routing, queue callback, a power dialer, call whispering, live dashboards and an AI layer spanning transcription, summaries, a 38-language AI receptionist, and SMS and WhatsApp. how scores are made
- As of
- Vendor pages captured 5 Nov 2026; evaluated by the panel 6 Nov 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
Aircall, cloud telephony from Aircall SAS of Paris, scores as a contact-centre system first: contact centre is the strongest category at 7-8, on documented skills-based routing, queue callback, a power dialer, call whispering, live dashboards and an AI layer spanning transcription, summaries, a 38-language AI receptionist, and SMS and WhatsApp. Integration and administration follows at 6-7 on 250+ native integrations, CTI screen pops, a documented REST API and SAML single sign-on; calling and routing sits at 5-6, network and compliance at a flat 6. Apps and devices is weakest at 4-5, with no public information on desk phones from named makers, DECT handsets or automatic provisioning, and only an app-based Teams integration rather than documented Direct Routing. The widest spread is sovereignty at 5-7: higher scores credit the published processing agreement, CNIL supervision and the per-country subprocessor list; the lower scores weigh the US voice and transcription chain — Twilio, Deepgram, AssemblyAI — and EU storage of all AI data promised during 2026 rather than evidenced today. Pricing transparency lands at 5-6: licence prices public, number and porting prices not.
Speaks for it
- Contact centre scored 7-8, the strongest area, on documented skills-based routing, queue callback, a power dialer, call whispering and live dashboards with per-agent statistics.
- The AI layer is unusually broad: transcription, summaries, an AI receptionist in 38 languages, and SMS and WhatsApp beside calls.
- Over 250 native integrations including HubSpot, Salesforce and Zendesk bring CTI screen pops, automatic call logging and a documented REST API with webhooks.
- A published data processing agreement names the CNIL as supervisory authority, and the subprocessor list gives each provider's country.
- Plans are public — Essentials at 30 € and Professional at 50 € per licence per month — with priced add-ons such as Analytics+ at 15 € and a 25 % annual saving stated.
Held against it
- Apps and devices scored 4-5, the weakest area: we found no public information on desk phones from named makers, DECT handsets, automatic provisioning or devices for sale or rent.
- We found no public information on emergency calls with caller location, from softphones or home offices.
- Numbers, porting, international minutes, set-up fees and VAT treatment carry no public prices, so the full annual bill is not computable from the captured pages.
- The subprocessor list shows voice transmission via Twilio in the USA and transcription via Deepgram and AssemblyAI in the USA, with the privacy policy naming the United States, Europe and Australia as main storage locations and transfers to India.
- The SLA is named only as an Enterprise-level item without published credits, and the status page states it forms no part of the terms of service.
Best for
- You run a sales or support floor built on queues, a power dialer and automatic CRM logging, where the 7-8 contact-centre scoring fits directly.
- You want AI on the phone lines — a 38-language AI receptionist, transcription and summaries — with the vendor stating customer data is never used to train models.
- Your agents work from iOS, Android and browser apps rather than desk hardware, and a Teams presence sync covers your collaboration needs.
- You accept the three-licence minimum on annual contract with monthly invoicing and want add-ons priced publicly.
Avoid if
- Your sites depend on DECT handsets or desk phones from named makers with automatic provisioning — the captured pages describe hardware only generically as VoIP hardphones.
- You need emergency calls with a registered caller location from home offices — judges flag this silence as decisive where a home-office emergency call must reach the right control centre.
- Your procurement needs a computable total cost before signature — numbers, porting, international minutes and set-up fees carry no public prices.
- Your data-protection review requires voice and transcription to stay with EU processors — the chain runs via Twilio, Deepgram and AssemblyAI in the USA under standard contractual clauses.
The scores
| Criterion | Panel median |
|---|---|
| Calling, numbers & call routing | 3 of 5 |
| Apps, desk phones & Microsoft Teams | 2 of 5 |
| Call centre, analytics & AI | 4 of 5 |
| CRM integration, API & administration | 3.5 of 5 |
| Reliability, call security & telecoms compliance | 3 of 5 |
| European sovereignty | 3.5 of 5 |
| Pricing transparency | 3 of 5 |
Calling, numbers & call routing
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How this is scored
What the phone system does with a call: local geographic numbers in the customer's own area code and in other countries, number blocks and porting of existing numbers, extensions, IVR menus, queues, ring groups and hunt groups, time-based and holiday routing, call forwarding and transfer, voicemail to email, fax to email, conference calls, call recording, call park and pickup, busy lamp fields, caller ID per user or team, and emergency calls (110 and 112) with the caller's location.
0 — Places no phone calls on the public telephone network; a chat or meeting tool with internal calling only.
3 — Phone numbers and extensions with forwarding and voicemail; IVR, queues, time-based routing and porting are basic or not described.
5 — Local numbers in the customer's area code with porting documented, IVR menus, queues and ring groups, time-based and holiday routing, voicemail to email, call transfer and pickup, call recording, fax or fax to email, and emergency calling described.
8 — Number blocks and international numbers in many countries, a visual call flow editor, skills or priority routing, call park and busy lamp fields, recording rules per user or queue with consent announcements, emergency calls with a registered location per user or site, and the porting process and its timelines documented.
10 — Call handling a large multi-site company runs on: every feature above with number provisioning and porting by API, routing by caller data from the CRM, location-aware emergency calling for home offices, and the full feature set documented per plan with its limits.
The Office Manager
Porting is promised by the vendor's own team, and numbers in over 100 countries, an IVR directory, queues, ring groups by skill, time-based routing, three-digit extensions, call pickup and pause-resume recording are all described, which covers my greeting-and-queue during deadline weeks. But we found no public information on emergency calls to 110 and 112 with a caller location, on fax, on porting timelines, and voicemail is documented with customised greetings and app notifications rather than delivery by email. 2 6 14 15 16
The IT Administrator
Numbers in over 100 countries, porting of existing numbers, IVR, queues, ring groups grouped by skill, time-based routing by working hours, voicemail, call recording with pause and resume, queue callback and three-digit extensions are all documented. We found no public information on emergency calls with a registered location, number blocks, fax, call park or busy lamp fields, and the porting timelines are not described. For a company where a home-office emergency call must reach the right control centre, that silence decides the level. 2 14 15 16
The Contact Centre Lead
Numbers in over 100 countries, porting of existing numbers handled by their team, IVR, queues, ring groups grouped by location, language or skill, time-based routing with per-number business hours, voicemail, extensions, parallel calls and recording with pause are all documented — that covers the routing basics my Monday peaks need. We found no public information on emergency calls with a registered location, number blocks, call park and busy lamp fields or fax, and the porting timelines are not described, which keeps this in the middle of the range. 2 14 15 16
The Inside Sales Lead
Local, toll-free and mobile numbers in over 100 countries with porting of existing numbers handled by the vendor, IVR, queues, ring groups by location, language or skill, time-based routing, voicemail, three-digit extensions and recording with pause-resume give my DACH team the routing core. I found no public information on emergency calls with the caller's location, fax, number blocks, busy lamp fields, or the porting process with its timelines, so it stays below the top band. 2 14 15 16
The Data Protection Officer
Numbers in over 100 countries including local, toll-free and mobile, porting of existing numbers handled by the vendor's team, IVR menus, queues, ring groups grouped by location, language or skill, time-based routing with per-number schedules, voicemail, three-digit extensions and call recording with pause are all documented. We found no public information on emergency calls with caller location, fax, number blocks or porting timelines, which a practice that must reach 112 should ask about before signing. 2 14 15 16
The Skeptic
IVR, queues, ring groups grouped by skill, time-based routing, recording with pause, queue callback, extensions and number porting are documented, with numbers creatable in over 100 countries. But we found no public information on emergency calls 110 and 112, fax, busy lamp fields or number blocks, and the porting page names the service without a process timeline, a cost, or what taking the numbers back out involves. That is solid mid-level telephony, not yet the routing stack a multi-site company runs on. 2 6 14 15 16 19
Apps, desk phones & Microsoft Teams
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How this is scored
Where the calls are made and taken: desktop and mobile softphone apps, a browser client, presence, desk phones and DECT handsets from named makers (Yealink, Snom, Gigaset, Poly, Cisco) provisioned automatically, devices for sale or rent, the mobile phone as an extension with the company number shown, fixed-mobile convergence, Microsoft Teams calling through Direct Routing or Operator Connect, headset support, and the apps' ratings and update notes.
0 — No app and no device support; calls only through hardware the customer configures by hand.
3 — A softphone or mobile app; desk phones, Teams calling and the company number on mobile are basic or not described.
5 — Desktop, mobile and browser apps with presence, desk phones from named makers provisioned automatically, the company number shown on outgoing mobile calls, call handover between devices, and a Microsoft Teams integration or connector.
8 — A list of supported desk and DECT phones with auto-provisioning documented, devices sold or rented, Microsoft Teams calling through Direct Routing or Operator Connect with certification stated, fixed-mobile convergence with a SIM or mobile network, and app features documented per platform.
10 — Every endpoint a workforce uses, managed from one place: desk, DECT, mobile, browser and Teams with feature parity stated, device fleet management and firmware updates from the portal, and the app's accessibility and offline behaviour documented.
The Office Manager
iOS and Android apps, browser access, presence, business calls on mobile without exposing the private number, a GSM fallback, and a Microsoft Teams integration with presence sync and outbound calls from Teams are all described. For keeping our desk phones, however, we found only a generic mention of VoIP hardphones; we found no public information on makers such as Yealink or Snom, automatic provisioning, or devices for sale or rent. 2 5 14 16 17
The IT Administrator
Desktop, browser and iOS/Android apps with presence, business calls on the mobile without exposing the private number, GSM fallback and a Microsoft Teams integration with presence sync and contact sharing are documented. We found no public information on DECT handsets, desk phones from named makers with automatic provisioning, Teams calling via Direct Routing or Operator Connect, or devices for sale or rent. For three sites with production halls on DECT handsets, that is the part I cannot plan with. 2 14 16 17
The Contact Centre Lead
Access via web browser or app, iOS and Android apps, business calls from the mobile without exposing the private number, GSM fallback when the network degrades, and a Microsoft Teams integration with presence sync, contact search and outbound calls from Teams are documented. We found no public information on desk phones from named makers with automatic provisioning, DECT handsets, devices for sale or rent, or Teams calling via Direct Routing or Operator Connect with certification — hardware is only described generically as VoIP hardphones. 2 14 16 17
The Inside Sales Lead
iOS and Android apps that carry business calls without exposing the private number, access via browser or app on laptops and tablets, and a Microsoft Teams integration with presence sync and outbound calling from the contact tab are all documented — the trade-fair scenario works on paper. I found no public information on desk phones from named makers with automatic provisioning, devices for sale or rent, or fixed-mobile convergence, which holds this mid-band. 2 14 16 17
The Data Protection Officer
Desktop, browser and iOS/Android apps are documented, business calls run on the private mobile without exposing the private number, calls can be handed to the GSM network when the connection degrades, and a Microsoft Teams integration with presence sync and calling from Teams is listed on the AppSource marketplace. We found no public information on desk or DECT phones from named makers with automatic provisioning, on devices for sale or rent, or on Teams Direct Routing or Operator Connect certification. 2 14 16 17
The Skeptic
Desktop, mobile and browser access, iOS and Android apps, presence synchronised with Microsoft Teams, GSM fallback and business calls on mobile without exposing the private number are all documented. We found no public information on desk phones from named makers, automatic provisioning, DECT handsets, or devices sold or rented — the captured pages list VoIP hardphones generically — and the Teams connection is an app-based integration on AppSource rather than documented Direct Routing or Operator Connect calling. 2 5 14 16 17
Call centre, analytics & AI
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How this is scored
How a team that lives on the phone is run: ACD queues with skills and priorities, agent states and wrap-up time, a wallboard, live monitoring with listen, whisper and barge, callbacks instead of waiting, outbound and power dialers, call statistics and reports per agent and queue, missed-call handling, AI transcription, summaries and sentiment, an AI receptionist or voicebot, and SMS or WhatsApp beside calls.
0 — No queues or call statistics of any kind; calls ring until someone answers.
3 — A simple queue and a call history; agent states, live monitoring, reports and AI features are basic or not described.
5 — Queues with agent log-in and log-out, wrap-up time, a wallboard or live view, call statistics per agent and queue, missed-call lists with callback, call recording for coaching, and AI transcription or summaries offered.
8 — Skills-based routing, listen, whisper and barge, callback in queue, outbound or power dialers, scheduled and exportable reports, AI transcription, summaries and sentiment with the languages listed, an AI receptionist or voicebot, and SMS or messaging channels beside calls.
10 — A contact centre that replaces a separate suite: workforce management and quality scoring, omnichannel routing, real-time AI coaching, and every AI feature documented with its model provider, data handling and an opt-out.
The Office Manager
Queues with a callback option, a live view of who is free and how long callers wait, statistics per agent, leaderboards, a power dialer and recordings for coaching are documented, and the AI side is broad: transcription, summaries, an AI receptionist in 38 languages, and SMS and WhatsApp beside calls. Whispering appears in the Professional plan, but we found no public information on listen-in and barge or on scheduled, exportable reports. 2 6 14 18 19
The IT Administrator
Queues with callback, a live availability feed, live and historical dashboards, per-agent statistics, missed-call lists assignable from the mobile, whispering, a Power Dialer and outbound campaigns are documented, plus AI summaries and transcription in 38 languages, an AI receptionist and SMS and WhatsApp beside calls. We found no public information on barge-in, sentiment analysis, wrap-up time or scheduled report exports. For our service team abroad this is a serious contact-centre stack even before the AI extras. 2 6 14 16 18 19
The Contact Centre Lead
This is the strongest area for us: skills-based ring groups, callback out of the queue, call whispering with live monitoring, a power dialer, live and historical dashboards, an agent performance view with resolution and transfer rates, AI call summaries automatically logged into CRM or helpdesk, an AI receptionist in 38 languages, and SMS and WhatsApp beside calls — my whole training-and-queue wishlist is in print. We found no public information on listen and barge alongside the whisper function, on scheduled or exportable reports, or on sentiment analysis by name, so it sits just below the top. 2 6 14 18 19
The Inside Sales Lead
This is the closest fit for my floor: click-to-dial and the Power Dialer, queue callback, ring groups by skill, call whispering with live monitoring, Analytics and Analytics+ dashboards with live and historical data, AI transcription and summaries, an AI receptionist in 38 languages, and WhatsApp and SMS beside calls. I found no public information on listen and barge or on workforce management and quality scoring, which the top band would require. 2 6 14 16 18 19
The Data Protection Officer
Queues with callback out of the waiting line, call whispering, a power dialer, live and historical dashboards with per-agent statistics, missed-call lists assignable from the mobile, recording for coaching, AI transcription and summaries, and an AI receptionist speaking 38 languages are documented, with SMS and WhatsApp beside calls. We found no public information on listen and barge monitoring, sentiment analysis, wrap-up time or scheduled exportable reports. I note that the AI pages state customer data is never used to train models — a precondition before any machine transcribes patient calls. 2 5 6 16 18 19
The Skeptic
Skills-grouped routing, queue callback, a power dialer with outbound campaigns, call whispering, live dashboards and per-agent statistics are documented, and the AI side is unusually deep: transcription, summaries, an AI receptionist in 38 languages, AI messaging over SMS and WhatsApp, and even a claim of real-time AI coaching. We found no public information on barge-in, workforce management or quality scoring, and the product pages do not name the model providers behind each AI feature. 1 2 5 6 14 18 19
CRM integration, API & administration
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How this is scored
How the phone system fits the company: integrations with CRM and helpdesk tools (Salesforce, HubSpot, Pipedrive, Zendesk, Microsoft Dynamics) with click-to-call, caller pop-ups and automatic call logging, a documented REST API and webhooks for call events, SIP trunks for an existing PBX and bring-your-own-carrier, an admin portal with roles, single sign-on (SAML) and SCIM, two-factor authentication, multi-site and multi-company set-up, bulk user import, audit logs, and partner or reseller accounts.
0 — No integrations and no administration beyond one login per number.
3 — A web portal to manage users and numbers and one or two integrations; the API, roles and SSO are basic or not described.
5 — Integrations with the common CRM and helpdesk tools with click-to-call and call logging, a documented REST API and webhooks, an admin portal with roles, two-factor authentication, several sites in one account, and SIP trunking or a connection to an existing PBX.
8 — Caller pop-ups and call data written to the CRM record, an API covering users, numbers, routing and call records, single sign-on (SAML) and SCIM provisioning, audit logs, bulk import and templates, partner or reseller accounts with sub-customers, and SIP trunks documented for named PBX systems.
10 — Administration that scales across many sites and companies: every setting reachable by API with parity stated, granular roles per site and team, SSO enforced with SCIM, audit logs exportable to a SIEM, and a partner portal with white-label and separate billing.
The Office Manager
Over 250 native integrations including HubSpot, Salesforce, Zendesk and Pipedrive with click-to-dial, screen pops and automatic call logging, a documented REST API with webhooks across numbers, users, contacts and calls, plus user roles, two-factor authentication and single sign-on with SCIM at Enterprise are all described. We found no public information on SIP trunks for an existing PBX, audit logs, or bulk user import. 5 6 7 20 21
The IT Administrator
Over 250 native integrations including HubSpot, Salesforce, Zendesk and Pipedrive with click-to-dial, CTI screen pops and automatic call logging, a documented REST API with webhooks across numbers, users, contacts and call journeys, SAML single sign-on, SCIM on the Enterprise plan, two-factor authentication and user roles are documented. We found no public information on bulk user import, product-side audit logs, multi-site administration, SIP trunks or reseller accounts with sub-customers. For provisioning users from Entra ID and driving the number plan by API this covers the essentials but not the whole fleet. 4 5 6 7 20 21
The Contact Centre Lead
Over 250 native integrations including HubSpot, Salesforce, Zendesk, Pipedrive and Help Scout, CTI screen pops, automatic logging of calls, recordings, comments and tags into CRM or helpdesk, a REST API with webhooks across calls, contacts, users and numbers, SAML single sign-on, SCIM at Enterprise, user roles and two-factor authentication cover the caller pop-ups and untyped summaries my agents need. We found no public information on audit logs, bulk user import, SIP trunks for an existing PBX, or reseller accounts with sub-customers. 5 6 7 17 21
The Inside Sales Lead
HubSpot with CTI pop-ups, plus Salesforce, Zendesk and Pipedrive among 250+ native integrations, with click-to-dial and automatic logging of calls, recordings, comments and tags into the CRM record; a documented REST API and webhooks across calls, contacts, users, numbers and analytics; SAML single sign-on, SCIM on the Enterprise plan, user roles and two-factor authentication. I found no public information on audit logs, bulk user import, SIP trunks for an existing PBX, or partner accounts with sub-customers. 2 5 6 7 17 21
The Data Protection Officer
Over 250 native integrations including HubSpot, Salesforce, Zendesk and Pipedrive, CTI screen pops, automatic logging of calls, recordings, comments and tags into the CRM, a documented REST API and webhooks covering calls, contacts, users, numbers and call journeys, user roles, two-factor authentication and SAML single sign-on with SCIM on the Enterprise plan are documented, alongside a partner program with developer sandboxes. We found no public information on audit logs, bulk user import, multi-site account structures or SIP trunking into an existing PBX. 2 5 6 7 20 21
The Skeptic
250+ native integrations with HubSpot, Salesforce and Zendesk, CTI screen pops, automatic call logging, a documented REST API with webhooks and analytics endpoints, SAML single sign-on, SCIM, two-factor authentication and user roles cover most of what a company needs to administer. We found no public information on audit logs, bulk user import, multi-site or multi-company administration, reseller sub-customer accounts, or SIP trunking for an existing PBX — the captured pages instead describe an AI setup that works without SIP trunks. 5 6 7 17 19 20 21
Reliability, call security & telecoms compliance
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How this is scored
Whether the service holds on a bad day and in an audit: redundant data centres and carrier connections, a stated availability or SLA with credits, the vendor's own public status page and incident history, call quality measures (codecs, quality monitoring), encryption of signalling and media (TLS and SRTP), registration as a telecoms provider with the national regulator (Bundesnetzagentur or its EU equivalent), the secrecy of telecommunications, recording consent and retention, emergency call handling for remote users, fraud protection against toll fraud, and security certifications such as ISO 27001.
0 — Nothing on availability, security or the provider's status as a telecoms operator.
3 — A claim of high availability or "German data centres"; encryption, the SLA, the status page and regulatory status are basic or not described.
5 — Redundant data centres named by country, a public status page, TLS and SRTP encryption offered, the provider's registration with the national regulator or the carrier behind the numbers stated, a stated availability, and call recording rules described.
8 — An SLA with credits published, the incident history public, encryption on by default with the protocols documented, ISO 27001 or comparable certification with its scope, toll fraud protection and spending limits, emergency calls from softphones and home offices documented, and retention of recordings and call records stated.
10 — Carrier-grade operation evidenced: geo-redundant platforms with failover tested and published, end-to-end encryption options, independent audits (ISO 27001, BSI C5 or SOC 2) with reports available, and the regulatory and lawful-interception obligations explained in plain language.
The Office Manager
A public status page with 90-day component uptime and incident updates, a stated availability of 99.95 percent, TLS and SRTP encryption, regular third-party penetration tests with a bug bounty, and a committed annual SOC 2 Type II audit give me reasonable comfort for a bad day. We found no public information on emergency calling for home offices, on registration with the German regulator, or on a published SLA with credits — the SLA is named only as an Enterprise-level item. 6 7 8 11 12
The IT Administrator
A stated uptime of 99.95 percent, a public status page with 90-day component uptime and incident updates, TLS and SRTP for voice with AES-256 at rest, SOC 2 Type 2, regular penetration tests and a published data processing agreement with 24-hour breach notification are documented. Telecom-service-provider obligations are acknowledged and Twilio is named for voice transmission, but no registration with the Bundesnetzagentur is stated, the SLA is named without published credits, and we found no public information on emergency calls from home offices, toll-fraud spending limits or the secrecy of telecommunications. 6 7 8 11 12 13
The Contact Centre Lead
A public status page with 90-day component uptime and incident communication, a stated uptime of 99.95%, TLS and SRTP encryption of calls, AES-256 at rest, a SOC 2 Type 2 attested security programme with annual audits committed in the data processing agreement, regular penetration tests and retention rules per pricing plan give me reasonable confidence. We found no public information on emergency calls from home offices, registration with the German telecoms regulator, toll fraud spending limits, or SLA credits beyond the Enterprise-level SLA mention. 6 7 8 11 12
The Inside Sales Lead
A public status page with per-component 90-day uptime, a stated availability of 99,95 %, TLS/SRTP and AES-256 documented, SOC 2 Type 2 with committed annual third-party audits, penetration tests and a bug bounty, Twilio named as the carrier behind the voice, and recording retention rules in the data processing agreement. I found no public information on an SLA with credits, toll fraud protection, emergency calling from softphones and home offices, or registration with a national telecoms regulator — and for a Munich sales floor the emergency-calling silence is the gap I notice most. 6 7 8 11 12 13
The Data Protection Officer
A public status page with component-level uptime over 90 days, a stated 99.95% availability, TLS and SRTP for voice with AES-256 at rest on AWS, SOC 2 Type 2 with a committed annual audit, regular third-party penetration tests, 24-hour breach notification by email, and acknowledgment of obligations as a telecommunications service provider are documented. We found no public information on an SLA with credits, emergency calls from home offices or toll-fraud spending limits, and the retention of recordings is described only as whatever is agreed by pricing plan — no practice should let patients be recorded on that basis. 6 7 8 11 12
The Skeptic
A public status page with 90-day component history, 99.95% uptime stated, TLS/SRTP encryption, SOC 2 Type 2, regular third-party penetration tests and 24-hour breach notification are documented, and the subprocessor list names Twilio as providing voice transmission. But we found no public information on emergency calls from softphones or home offices or on toll-fraud spending limits; the captured pages mention an enterprise SLA without publishing credits, the status page itself states it forms no part of the terms of service, and the security programme is stated as aligned to ISO 27001 rather than certified against it. 6 7 8 11 12 13
European sovereignty
panel opinion
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How this is scored
Who the contracting entity and the parent company are, where call records, voicemails, recordings, transcripts, contacts and account data are stored and processed, which carriers carry the calls, and who the subprocessors are (hosting, carriers and number providers, SMS gateways, AI transcription and summary models, email delivery, support and payment tools). Independently sourced by the sovereignty pipeline. International numbers and carriers needed to reach other countries are part of what the product does and are not counted against it; where the data is stored and who processes it is. A self-hosted phone system the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.
0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.
5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (AI transcription, SMS, support, payment) run through non-EU providers without a stated safeguard.
8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated — or a self-hosted edition documented that keeps every record on the customer's own servers.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting, carriers and every subprocessor including the AI models, or a self-hosted edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.
The Office Manager
The contracting entity is a French company in Paris, a data processing agreement with standard contractual clauses and a CNIL-registered data protection officer are published, and a subprocessor list with countries is maintained. That list shows voice transmission through Twilio in the USA and transcription through US providers, the main storage locations include the United States and Australia with transfers to India, and complete EU storage of AI and conversation data is announced for 2026 rather than in place today, so the chain is well disclosed but not European end to end. 9 11 12 13 19
The IT Administrator
The contracting entity is Aircall SAS in Paris with a published data processing agreement and a subprocessor list naming countries: voice transmission via Twilio (USA), transcription via AssemblyAI and Deepgram (USA) and AI inputs via Cartesia and ElevenLabs (USA), with EU standard contractual clauses as the transfer safeguard. The captured pages give different pictures of where call data sits — one states transcripts and recordings are stored in the EU, another lists the United States, Europe and Australia as storage locations with transfers to India — and regional hosting is offered while EU processing of AI data is stated to expand during 2026. 2 9 11 12 13 19
The Contact Centre Lead
The contracting entity is Aircall SAS in Paris, a data processing agreement and a subprocessor list with locations are published, transcripts and recordings are stored in the EU from day one with a regional hosting option, and AWS is the named host — so my call recordings stay in Europe. The chain is not European throughout: voice transmission runs via Twilio in the USA, transcription via Deepgram and AssemblyAI in the USA, and the privacy policy names the United States, Europe and Australia as main storage locations, with EU processing of all AI and conversation data promised during 2026. 7 9 11 12 13 19
The Inside Sales Lead
The contracting entity is Aircall SAS in Paris, a data processing agreement is published with the CNIL as supervisory authority, and the subprocessor list is public with each provider's country — that part is done properly. The AI pages state that transcripts and recordings are stored in the EU from day one on AWS, while the same subprocessor list shows transcription from call recordings performed by AssemblyAI and Deepgram in the USA and voice carried by Twilio in the USA under standard contractual clauses. The privacy policy names the United States, Europe, Australia and India as storage locations, so the chain is documented and partly European but short of sovereign end to end. 7 11 12 13 19
The Data Protection Officer
The contracting entity is Aircall SAS in Paris, a data processing agreement is published with EU standard contractual clauses and the CNIL named as supervisory authority, a data protection officer is registered, transcripts and recordings are stated to be stored in the EU from day one, and the subprocessor list with locations is public. That list shows voice transmission through Twilio in the USA, transcription of call recordings through Deepgram and AssemblyAI in the USA and AI voice inputs through ElevenLabs and Cartesia in the USA, while the privacy policy names the United States, Australia and India among the storage and transfer locations. For recordings that can carry health data, the call and transcription chain runs through US providers under contractual clauses, so the evidence sits between an EU-anchored offer and a fully sovereign one. 7 9 11 12 13 19
The Skeptic
Aircall SAS of Paris is the contracting entity and the chain is unusually transparent: a published data processing agreement with standard contractual clauses, CNIL named for the SCCs, and a subprocessor list giving each processor's country. But the main storage locations include the United States, Australia and India, Twilio in the USA carries the voice, AssemblyAI and Deepgram in the USA generate transcriptions from call recordings, and the promise that all AI and conversation data sits in the EU is dated over the course of 2026 rather than evidenced today. 7 9 11 12 13 19
Pricing transparency
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How this is scored
Whether a buyer can compute the real annual cost from public pages alone: price per user or extension and per plan, what numbers, number blocks and porting cost, which calls are included in a flat rate (landline, mobile, international) and what the rest cost per minute, which features (call centre, recording, AI, CRM integrations, Teams calling) cost extra, device prices or rent, set-up fees, minimum term and notice period, and VAT.
0 — No public prices at all; every customer is a sales call or a partner quote.
3 — A starting price per user exists, but what numbers, minutes, porting and add-ons cost is unclear.
5 — Plans are public with their price per user and main inclusions, but at least one commonly needed piece (number blocks, porting, international minutes, call centre seats, AI or recording) is unpriced or "on request".
8 — Every plan priced publicly with its scaling rule, a per-minute price list for calls outside the flat rate, numbers, porting and devices priced, add-ons priced, set-up fees, minimum term and VAT treatment stated.
10 — Complete price computability: annual cost derivable for a given number of users, numbers, sites and call minutes, with every add-on, device, porting and support fee and the cancellation and number-export terms published.
The Office Manager
The plans are public at 30 €, 50 € and custom per licence and month with their inclusions, and add-ons are priced openly — analytics, WhatsApp, AI Assist Pro and AI voice agents down to pay-as-you-go at 0,25 € per minute, with a 25 percent annual discount and a three-licence minimum. We found no public information on what a number or a port costs, per-minute prices for calls beyond the included minutes, device prices, set-up fees or VAT treatment, so the partners could not compute our annual bill from these pages alone. 6 15 19
The IT Administrator
Essentials at 30 € per licence and month, Professional at 50 €, add-ons such as Analytics+ at 15 €, WhatsApp at 10 € and AI Assist Pro at 49 €, a 25 percent annual discount, a three-licence minimum and annual contracts with monthly invoicing are public. Numbers, porting, international minutes, devices, set-up fees, VAT treatment and the notice period carry no prices on the captured pages, and Enterprise is an individual tariff. I cannot compute our real annual cost for 280 people across three sites from this alone. 6 19
The Contact Centre Lead
Licence prices are public — Essentials at 30 € per licence and month, Professional at 50 €, Enterprise on individual terms — with 25 % saving on annual payment, a three-licence minimum, annual contract terms, and priced add-ons such as Analytics+ at 15 €, AI Assist Pro at 49 € and WhatsApp at 10 € per licence and month, plus per-minute and package prices for AI voice agents. We found no public information on what numbers, porting or international calls cost, on device prices, set-up fees or VAT treatment, so I cannot compute the real annual cost for my eighteen agents from the public pages alone. 2 6 19
The Inside Sales Lead
Plans are public with per-user prices and inclusions — Essentials at 30 € pro Lizenz/Monat with 1.000 Min. outbound national and SMS/MMS, Professional at 50 € pro Lizenz/Monat with unlimited domestic outbound and the Power Dialer, a 25 % annual saving, three-licence minimum — and add-ons are unusually well priced (AI Assist Pro 49 € pro Lizenz/Monat, Analytics+ 15 € pro Lizenz/Monat, WhatsApp 10 € pro Lizenz/Monat, voice-agent packages from 210 €/Monat). I found no public prices for numbers, porting and devices, no per-minute list for calls beyond the included minutes, and no stated set-up fees or VAT treatment, so I cannot compute the full annual cost for my twelve reps from public pages alone. 6 19
The Data Protection Officer
Plans are public at 30 € pro Lizenz/Monat for Essentials and 50 € pro Lizenz/Monat for Professional with an individual Enterprise tariff, a minimum of three licences, annual contracts with monthly invoicing and a 25% annual discount; add-ons are priced, among them AI Assist Pro at 49 € pro Lizenz/Monat, Analytics+ at 15 € pro Lizenz/Monat, WhatsApp at 10 € pro Lizenz/Monat and AI voice agent packages from 210 €/Monat to 1.600 €/Monat or 0,25 €/Min. pay as you go. We found no public prices for the numbers themselves, porting, calls beyond the stated inclusions, set-up fees or VAT treatment, so the real annual cost of a practice's numbers and minutes cannot be computed from the public pages alone. 2 6 19
The Skeptic
Plans are public at 30 € and 50 € per licence per month plus an individual enterprise rate, add-ons carry real prices such as 49 € for AI Assist Pro, 15 € for Analytics+, 10 € for WhatsApp and 0,25 €/Min. pay-as-you-go voice agents, and the terms state a 25% annual-payment saving and a three-licence minimum with annual contract. We found no public information on what numbers, number blocks, porting, international minutes, set-up fees, VAT treatment or the notice period cost — the domestic inclusions are clear, the rest of the first invoice and the second year are not computable from the captured pages. 2 6 15 19
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined ⚠ unverified | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined ⚠ unverified | — | uncited Report an error |
| Hosting options | Not determined ⚠ unverified | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined ⚠ unverified | — | uncited Report an error |
| Transfer impact assessment | Not determined | — | uncited Report an error |
Questions about Aircall
Is Aircall European?
Yes. whats-best.ai classifies Aircall as EU-Made.
Where does Aircall store data?
Not stated on the vendor’s pages as of 5 Nov 2026.
Does Aircall have a free plan?
Not stated on the vendor’s pages as of 5 Nov 2026.
What are the best alternatives to Aircall?
As of 6 Nov 2026, the panel rates Placetel (3.5/5), RingCentral RingEX (3/5) and CloudTalk (3/5) highest among the other 13 Cloud Telephony (VoIP & Cloud PBX) products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Placetel (EU origin, foreign-owned). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Aircall alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 5 Nov 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Legal entity, Hosting location, Hosting options, Data processing agreement. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 65 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 61 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 10 subprocessors facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 9 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 8 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 8 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 4 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 hosting fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 4 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. Know more? Tell us
Sources (21)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage aircall.io Checked 5 Nov 2026 Details →
- 2 Features page (call-centre software) aircall.io Checked 5 Nov 2026 Details →
- 3 Features page aircall.io Checked 5 Nov 2026 Details →
- 4 Integrations page aircall.io Checked 5 Nov 2026 Details →
- 5 API documentation developer.aircall.io Checked 5 Nov 2026 Details →
- 6 Pricing page aircall.io Checked 5 Nov 2026 Details →
- 7 Security / trust page aircall.io Checked 5 Nov 2026 Details →
- 8 Public status page status.aircall.com Checked 5 Nov 2026 Details →
- 9 Legal notice aircall.io Checked 5 Nov 2026 Details →
- 10 Terms of service (legal centre) aircall.io Checked 5 Nov 2026 Details →
- 11 Privacy policy aircall.io Checked 5 Nov 2026 Details →
- 12 Data processing agreement (dpa) aircall.io Checked 5 Nov 2026 Details →
- 13 Subprocessor list aircall.io Checked 5 Nov 2026 Details →
- 14 Calling, numbers & call routing — found from sitemap aircall.io Checked 5 Nov 2026 Details →
- 15 Calling, numbers & call routing — found from sitemap aircall.io Checked 5 Nov 2026 Details →
- 16 Apps, desk phones & Microsoft Teams — found from sitemap aircall.io Checked 5 Nov 2026 Details →
- 17 Apps, desk phones & Microsoft Teams — found from sitemap aircall.io Checked 5 Nov 2026 Details →
- 18 Call centre, analytics & AI — found from sitemap aircall.io Checked 5 Nov 2026 Details →
- 19 Call centre, analytics & AI — found from sitemap aircall.io Checked 5 Nov 2026 Details →
- 20 CRM integration, API & administration — found from sitemap aircall.io Checked 5 Nov 2026 Details →
- 21 CRM integration, API & administration — found from sitemap aircall.io Checked 5 Nov 2026 Details →