Subprocessor list — Aircall

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Facts read from this source

• List last updated Report an error

  “Last updated: September 16, 2026. If you are an existing Customer, these changes will be effective as of October 1, 2026.”

• Change notifications Report an error

  “Insert an email address to receive notifications about changes in the list of Subprocessors.”

• Twilio Report an error

  “Twilio Twilio, Inc. privacy@twilio.com Voice transmission services. USA”

• Ribbon Report an error

  “Ribbon Ribbon Communications International Ltd. privacy@rbbn.com Call authentication/verification, call security and call-routing control. USA”

• Clickhouse Report an error

  “ClickHouse ClickHouse, Inc. privacy@clickhouse.com Data analytics and data processing services.”

• Datadog Report an error

  “Datadog Datadog, Inc. gdpr@datadoghq.com Monitoring for provided services/security purposes. USA”

• Customer support group Report an error

  “Ticketing, chatbot systems for assistance (Zendesk, Atlassian and Intercom), and support agents (PartnerHero).”

• Zendesk Report an error

  “Zendesk Zendesk, Inc. privacy@zendesk.com USA/Ireland”

• Intercom Report an error

  “Intercom INTERCOM R&D UNLIMITED COMPANY legal@intercom.com USA”

• Atlassian Report an error

  “Atlassian Atlassian Pty Ltd privacy@atlassian.com USA”

• Data tools group Report an error

  “Data visualization and sync. The technology provided by the data visualization and synchronization tools (Pusher, Looker, Rudderstack, and Startree) allows us to visualize call history, calculate analytics, etc., in the customers' dashboards”

• Deepgram Report an error

  “Deepgram Deepgram, Inc. security@deepgram.com Generation of transcription from call recordings USA”

• Elevenlabs Report an error

  “ElevenLabs Eleven Labs Inc. legal@elevenlabs.io Provision of inputs for AI Voice Agent USA”

• Assemblyai Report an error

  “AssemblyAI AssemblyAI, Inc. legal@AssemblyAI.com Generation of transcription from call recordings USA”

• Cartesia Report an error

  “Cartesia AI Cartesia AI, Inc. security@cartesia.ai Provision of inputs for AI Voice Agent USA”

• Firecrawl Report an error

  “Firecrawl SideGuide Technologies, Inc. help@firecrawl.com Retrieval and processing of customer provided source data to support customer created knowledge base within the Aircall product. USA”

• Intra group entities Report an error

  “Aircall.io, Inc.* USA Aircall SAS* France Aircall Telecom SL Spain Aircall PTY LTD* Australia Aircall UK Ltd* United Kingdom Aircall Telecom India Private Limited India”

• Intra group contracting entity exclusion Report an error

  “*) The Aircall entity is not engaged as a Subprocessor if it is your contracting entity.”

• Intra group access purpose Report an error

  “Each of the intra-group Subprocessors’ employees may remotely access the personal data in a customer’s account if needed for troubleshooting, number porting, or debugging and related engineering activities.”

• Intra group contact Report an error

  “You may contact the intra-group Subprocessors via email at privacy@aircall.io”

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