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Cloud Telephony (VoIP & Cloud PBX)

Aircall

EU-Made Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Aircall SAS · aircall.io

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Aircall: AI-assisted analysis on whats-best.ai Aircall: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

Aircall at a glance

Vendor
Aircall SAS
Headquarters
Not stated on the vendor’s pages as of 5 Nov 2026
Data hosting
Not stated on the vendor’s pages as of 5 Nov 2026
Free plan
Not stated on the vendor’s pages as of 5 Nov 2026
Panel verdict
The AI panel rates Aircall 3/5, the mean of 6 judges. Aircall, cloud telephony from Aircall SAS of Paris, scores as a contact-centre system first: contact centre is the strongest category at 7-8, on documented skills-based routing, queue callback, a power dialer, call whispering, live dashboards and an AI layer spanning transcription, summaries, a 38-language AI receptionist, and SMS and WhatsApp. how scores are made
As of
Vendor pages captured 5 Nov 2026; evaluated by the panel 6 Nov 2026. all sources

Aircall alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Data Protection Officer

Weighted verdict

External data protection officer for a group of six medical practices whose patients call about appointments, results and prescriptions. Knows that call records fall under the secrecy of telecommunications and that a recorded or transcribed call can hold health data. Reads the subprocessor list, asks which AI model writes the transcripts and where, wants encryption on by default, and needs a DPA and a retention period before any call is recorded.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Data Protection Officer

Panel median The Data Protection Officer This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Data Protection Officer
Calling, numbers & call routing 3 of 5 3 of 5
Apps, desk phones & Microsoft Teams 2 of 5 2.5 of 5
Call centre, analytics & AI 4 of 5 3.5 of 5
CRM integration, API & administration 3.5 of 5 3.5 of 5
Reliability, call security & telecoms compliance 3 of 5 3 of 5
European sovereignty 3.5 of 5 3.5 of 5
Pricing transparency 3 of 5 3 of 5

Calling, numbers & call routing

How this is scored

What the phone system does with a call: local geographic numbers in the customer's own area code and in other countries, number blocks and porting of existing numbers, extensions, IVR menus, queues, ring groups and hunt groups, time-based and holiday routing, call forwarding and transfer, voicemail to email, fax to email, conference calls, call recording, call park and pickup, busy lamp fields, caller ID per user or team, and emergency calls (110 and 112) with the caller's location.

0 — Places no phone calls on the public telephone network; a chat or meeting tool with internal calling only.

3 — Phone numbers and extensions with forwarding and voicemail; IVR, queues, time-based routing and porting are basic or not described.

5 — Local numbers in the customer's area code with porting documented, IVR menus, queues and ring groups, time-based and holiday routing, voicemail to email, call transfer and pickup, call recording, fax or fax to email, and emergency calling described.

8 — Number blocks and international numbers in many countries, a visual call flow editor, skills or priority routing, call park and busy lamp fields, recording rules per user or queue with consent announcements, emergency calls with a registered location per user or site, and the porting process and its timelines documented.

10 — Call handling a large multi-site company runs on: every feature above with number provisioning and porting by API, routing by caller data from the CRM, location-aware emergency calling for home offices, and the full feature set documented per plan with its limits.

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The Data Protection Officer

Numbers in over 100 countries including local, toll-free and mobile, porting of existing numbers handled by the vendor's team, IVR menus, queues, ring groups grouped by location, language or skill, time-based routing with per-number schedules, voicemail, three-digit extensions and call recording with pause are all documented. We found no public information on emergency calls with caller location, fax, number blocks or porting timelines, which a practice that must reach 112 should ask about before signing. 2 14 15 16

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Apps, desk phones & Microsoft Teams

How this is scored

Where the calls are made and taken: desktop and mobile softphone apps, a browser client, presence, desk phones and DECT handsets from named makers (Yealink, Snom, Gigaset, Poly, Cisco) provisioned automatically, devices for sale or rent, the mobile phone as an extension with the company number shown, fixed-mobile convergence, Microsoft Teams calling through Direct Routing or Operator Connect, headset support, and the apps' ratings and update notes.

0 — No app and no device support; calls only through hardware the customer configures by hand.

3 — A softphone or mobile app; desk phones, Teams calling and the company number on mobile are basic or not described.

5 — Desktop, mobile and browser apps with presence, desk phones from named makers provisioned automatically, the company number shown on outgoing mobile calls, call handover between devices, and a Microsoft Teams integration or connector.

8 — A list of supported desk and DECT phones with auto-provisioning documented, devices sold or rented, Microsoft Teams calling through Direct Routing or Operator Connect with certification stated, fixed-mobile convergence with a SIM or mobile network, and app features documented per platform.

10 — Every endpoint a workforce uses, managed from one place: desk, DECT, mobile, browser and Teams with feature parity stated, device fleet management and firmware updates from the portal, and the app's accessibility and offline behaviour documented.

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The Data Protection Officer

Desktop, browser and iOS/Android apps are documented, business calls run on the private mobile without exposing the private number, calls can be handed to the GSM network when the connection degrades, and a Microsoft Teams integration with presence sync and calling from Teams is listed on the AppSource marketplace. We found no public information on desk or DECT phones from named makers with automatic provisioning, on devices for sale or rent, or on Teams Direct Routing or Operator Connect certification. 2 14 16 17

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Call centre, analytics & AI

How this is scored

How a team that lives on the phone is run: ACD queues with skills and priorities, agent states and wrap-up time, a wallboard, live monitoring with listen, whisper and barge, callbacks instead of waiting, outbound and power dialers, call statistics and reports per agent and queue, missed-call handling, AI transcription, summaries and sentiment, an AI receptionist or voicebot, and SMS or WhatsApp beside calls.

0 — No queues or call statistics of any kind; calls ring until someone answers.

3 — A simple queue and a call history; agent states, live monitoring, reports and AI features are basic or not described.

5 — Queues with agent log-in and log-out, wrap-up time, a wallboard or live view, call statistics per agent and queue, missed-call lists with callback, call recording for coaching, and AI transcription or summaries offered.

8 — Skills-based routing, listen, whisper and barge, callback in queue, outbound or power dialers, scheduled and exportable reports, AI transcription, summaries and sentiment with the languages listed, an AI receptionist or voicebot, and SMS or messaging channels beside calls.

10 — A contact centre that replaces a separate suite: workforce management and quality scoring, omnichannel routing, real-time AI coaching, and every AI feature documented with its model provider, data handling and an opt-out.

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The Data Protection Officer

Queues with callback out of the waiting line, call whispering, a power dialer, live and historical dashboards with per-agent statistics, missed-call lists assignable from the mobile, recording for coaching, AI transcription and summaries, and an AI receptionist speaking 38 languages are documented, with SMS and WhatsApp beside calls. We found no public information on listen and barge monitoring, sentiment analysis, wrap-up time or scheduled exportable reports. I note that the AI pages state customer data is never used to train models — a precondition before any machine transcribes patient calls. 2 5 6 16 18 19

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CRM integration, API & administration

How this is scored

How the phone system fits the company: integrations with CRM and helpdesk tools (Salesforce, HubSpot, Pipedrive, Zendesk, Microsoft Dynamics) with click-to-call, caller pop-ups and automatic call logging, a documented REST API and webhooks for call events, SIP trunks for an existing PBX and bring-your-own-carrier, an admin portal with roles, single sign-on (SAML) and SCIM, two-factor authentication, multi-site and multi-company set-up, bulk user import, audit logs, and partner or reseller accounts.

0 — No integrations and no administration beyond one login per number.

3 — A web portal to manage users and numbers and one or two integrations; the API, roles and SSO are basic or not described.

5 — Integrations with the common CRM and helpdesk tools with click-to-call and call logging, a documented REST API and webhooks, an admin portal with roles, two-factor authentication, several sites in one account, and SIP trunking or a connection to an existing PBX.

8 — Caller pop-ups and call data written to the CRM record, an API covering users, numbers, routing and call records, single sign-on (SAML) and SCIM provisioning, audit logs, bulk import and templates, partner or reseller accounts with sub-customers, and SIP trunks documented for named PBX systems.

10 — Administration that scales across many sites and companies: every setting reachable by API with parity stated, granular roles per site and team, SSO enforced with SCIM, audit logs exportable to a SIEM, and a partner portal with white-label and separate billing.

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The Data Protection Officer

Over 250 native integrations including HubSpot, Salesforce, Zendesk and Pipedrive, CTI screen pops, automatic logging of calls, recordings, comments and tags into the CRM, a documented REST API and webhooks covering calls, contacts, users, numbers and call journeys, user roles, two-factor authentication and SAML single sign-on with SCIM on the Enterprise plan are documented, alongside a partner program with developer sandboxes. We found no public information on audit logs, bulk user import, multi-site account structures or SIP trunking into an existing PBX. 2 5 6 7 20 21

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Reliability, call security & telecoms compliance

How this is scored

Whether the service holds on a bad day and in an audit: redundant data centres and carrier connections, a stated availability or SLA with credits, the vendor's own public status page and incident history, call quality measures (codecs, quality monitoring), encryption of signalling and media (TLS and SRTP), registration as a telecoms provider with the national regulator (Bundesnetzagentur or its EU equivalent), the secrecy of telecommunications, recording consent and retention, emergency call handling for remote users, fraud protection against toll fraud, and security certifications such as ISO 27001.

0 — Nothing on availability, security or the provider's status as a telecoms operator.

3 — A claim of high availability or "German data centres"; encryption, the SLA, the status page and regulatory status are basic or not described.

5 — Redundant data centres named by country, a public status page, TLS and SRTP encryption offered, the provider's registration with the national regulator or the carrier behind the numbers stated, a stated availability, and call recording rules described.

8 — An SLA with credits published, the incident history public, encryption on by default with the protocols documented, ISO 27001 or comparable certification with its scope, toll fraud protection and spending limits, emergency calls from softphones and home offices documented, and retention of recordings and call records stated.

10 — Carrier-grade operation evidenced: geo-redundant platforms with failover tested and published, end-to-end encryption options, independent audits (ISO 27001, BSI C5 or SOC 2) with reports available, and the regulatory and lawful-interception obligations explained in plain language.

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The Data Protection Officer

A public status page with component-level uptime over 90 days, a stated 99.95% availability, TLS and SRTP for voice with AES-256 at rest on AWS, SOC 2 Type 2 with a committed annual audit, regular third-party penetration tests, 24-hour breach notification by email, and acknowledgment of obligations as a telecommunications service provider are documented. We found no public information on an SLA with credits, emergency calls from home offices or toll-fraud spending limits, and the retention of recordings is described only as whatever is agreed by pricing plan — no practice should let patients be recorded on that basis. 6 7 8 11 12

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European sovereignty

How this is scored

Who the contracting entity and the parent company are, where call records, voicemails, recordings, transcripts, contacts and account data are stored and processed, which carriers carry the calls, and who the subprocessors are (hosting, carriers and number providers, SMS gateways, AI transcription and summary models, email delivery, support and payment tools). Independently sourced by the sovereignty pipeline. International numbers and carriers needed to reach other countries are part of what the product does and are not counted against it; where the data is stored and who processes it is. A self-hosted phone system the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.

0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.

3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.

5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (AI transcription, SMS, support, payment) run through non-EU providers without a stated safeguard.

8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated — or a self-hosted edition documented that keeps every record on the customer's own servers.

10 — Sovereign end to end and evidenced: European ownership, entity, hosting, carriers and every subprocessor including the AI models, or a self-hosted edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.

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The Data Protection Officer

The contracting entity is Aircall SAS in Paris, a data processing agreement is published with EU standard contractual clauses and the CNIL named as supervisory authority, a data protection officer is registered, transcripts and recordings are stated to be stored in the EU from day one, and the subprocessor list with locations is public. That list shows voice transmission through Twilio in the USA, transcription of call recordings through Deepgram and AssemblyAI in the USA and AI voice inputs through ElevenLabs and Cartesia in the USA, while the privacy policy names the United States, Australia and India among the storage and transfer locations. For recordings that can carry health data, the call and transcription chain runs through US providers under contractual clauses, so the evidence sits between an EU-anchored offer and a fully sovereign one. 7 9 11 12 13 19

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Pricing transparency

How this is scored

Whether a buyer can compute the real annual cost from public pages alone: price per user or extension and per plan, what numbers, number blocks and porting cost, which calls are included in a flat rate (landline, mobile, international) and what the rest cost per minute, which features (call centre, recording, AI, CRM integrations, Teams calling) cost extra, device prices or rent, set-up fees, minimum term and notice period, and VAT.

0 — No public prices at all; every customer is a sales call or a partner quote.

3 — A starting price per user exists, but what numbers, minutes, porting and add-ons cost is unclear.

5 — Plans are public with their price per user and main inclusions, but at least one commonly needed piece (number blocks, porting, international minutes, call centre seats, AI or recording) is unpriced or "on request".

8 — Every plan priced publicly with its scaling rule, a per-minute price list for calls outside the flat rate, numbers, porting and devices priced, add-ons priced, set-up fees, minimum term and VAT treatment stated.

10 — Complete price computability: annual cost derivable for a given number of users, numbers, sites and call minutes, with every add-on, device, porting and support fee and the cancellation and number-export terms published.

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The Data Protection Officer

Plans are public at 30 € pro Lizenz/Monat for Essentials and 50 € pro Lizenz/Monat for Professional with an individual Enterprise tariff, a minimum of three licences, annual contracts with monthly invoicing and a 25% annual discount; add-ons are priced, among them AI Assist Pro at 49 € pro Lizenz/Monat, Analytics+ at 15 € pro Lizenz/Monat, WhatsApp at 10 € pro Lizenz/Monat and AI voice agent packages from 210 €/Monat to 1.600 €/Monat or 0,25 €/Min. pay as you go. We found no public prices for the numbers themselves, porting, calls beyond the stated inclusions, set-up fees or VAT treatment, so the real annual cost of a practice's numbers and minutes cannot be computed from the public pages alone. 2 6 19

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European sovereignty — proven facts

0 of 6 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Hosting location Not determined ⚠ unverified — uncited Report an error
Hosting options Not determined ⚠ unverified — uncited Report an error
Open source Not determined — uncited Report an error
Data processing agreement Not determined ⚠ unverified — uncited Report an error
Transfer impact assessment Not determined — uncited Report an error

Questions about Aircall

Is Aircall European?

Yes. whats-best.ai classifies Aircall as EU-Made.

Where does Aircall store data?

Not stated on the vendor’s pages as of 5 Nov 2026.

Does Aircall have a free plan?

Not stated on the vendor’s pages as of 5 Nov 2026.

What are the best alternatives to Aircall?

As of 6 Nov 2026, the panel rates Placetel (3.5/5), RingCentral RingEX (3/5) and CloudTalk (3/5) highest among the other 13 Cloud Telephony (VoIP & Cloud PBX) products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Placetel (EU origin, foreign-owned). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Aircall alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (21)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage aircall.io Checked 5 Nov 2026 Details →
  2. 2 Features page (call-centre software) aircall.io Checked 5 Nov 2026 Details →
  3. 3 Features page aircall.io Checked 5 Nov 2026 Details →
  4. 4 Integrations page aircall.io Checked 5 Nov 2026 Details →
  5. 5 API documentation developer.aircall.io Checked 5 Nov 2026 Details →
  6. 6 Pricing page aircall.io Checked 5 Nov 2026 Details →
  7. 7 Security / trust page aircall.io Checked 5 Nov 2026 Details →
  8. 8 Public status page status.aircall.com Checked 5 Nov 2026 Details →
  9. 9 Legal notice aircall.io Checked 5 Nov 2026 Details →
  10. 10 Terms of service (legal centre) aircall.io Checked 5 Nov 2026 Details →
  11. 11 Privacy policy aircall.io Checked 5 Nov 2026 Details →
  12. 12 Data processing agreement (dpa) aircall.io Checked 5 Nov 2026 Details →
  13. 13 Subprocessor list aircall.io Checked 5 Nov 2026 Details →
  14. 14 Calling, numbers & call routing — found from sitemap aircall.io Checked 5 Nov 2026 Details →
  15. 15 Calling, numbers & call routing — found from sitemap aircall.io Checked 5 Nov 2026 Details →
  16. 16 Apps, desk phones & Microsoft Teams — found from sitemap aircall.io Checked 5 Nov 2026 Details →
  17. 17 Apps, desk phones & Microsoft Teams — found from sitemap aircall.io Checked 5 Nov 2026 Details →
  18. 18 Call centre, analytics & AI — found from sitemap aircall.io Checked 5 Nov 2026 Details →
  19. 19 Call centre, analytics & AI — found from sitemap aircall.io Checked 5 Nov 2026 Details →
  20. 20 CRM integration, API & administration — found from sitemap aircall.io Checked 5 Nov 2026 Details →
  21. 21 CRM integration, API & administration — found from sitemap aircall.io Checked 5 Nov 2026 Details →