Cloud Telephony (VoIP & Cloud PBX)
Placetel
EU origin, foreign-owned Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by Gamma Placetel GmbH · www.placetel.de
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Placetel at a glance
- Vendor
- Gamma Placetel GmbH
- Headquarters
- Not stated on the vendor’s pages as of 5 Nov 2026
- Data hosting
- Default not stated; pages mention the EU source, captured 5 Nov 2026
- Free plan
- Not stated on the vendor’s pages as of 5 Nov 2026
- Starting price
- “ab 6,90 € mtl. pro Nutzer” (vendor’s words) source, captured 5 Nov 2026
- Panel verdict
- The AI panel rates Placetel 3.5/5, the mean of 6 judges. Placetel is a cloud telephone system — cloud PBX, call centre and SIP trunking — from Gamma Placetel GmbH of Cologne, running on Cisco technology in the backend. how scores are made
- As of
- Vendor pages captured 5 Nov 2026; evaluated by the panel 5 Nov 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
Placetel is a cloud telephone system — cloud PBX, call centre and SIP trunking — from Gamma Placetel GmbH of Cologne, running on Cisco technology in the backend. The bench scores it strongest on calling and routing, uniform at 7, and on contact centre at 7-8, the 8 being the highest single score in the results: numbers from all 5,200 German area networks and over 40 countries, free porting of single numbers and blocks with the vendor handling correspondence with the old provider, skill-based queues with supervisor monitor, coach and barge-in, live KPI dashboards, and an AI voicebot writing structured data into the CRM. Sovereignty is the weak end and the widest spread at 5-7: the pages state servers run exclusively in Europe and a data processing agreement is downloadable, but no rationale found a published subprocessor list, a named hosting infrastructure, or the ownership behind the Cologne entity. Apps and devices, integration and administration, network and compliance, and pricing transparency sit at 6-7; the pricing gaps are device prices, VAT treatment and the call-centre module price.
Speaks for it
- Numbers from all 5,200 German area networks and over 40 countries, with free porting of single numbers and blocks handled by the vendor.
- Skill- and priority-based queues with agent statuses, supervisor monitor, coach and barge-in, callback in queue, and a live KPI dashboard with deep-dive reports.
- Three plans priced publicly per user — Essentials ab 6,90 €, Business ab 9,90 €, Enterprise ab 14,90 € pro Nutzer/Monat, minimum two users and five on Enterprise — with free activation, free porting and a 30-day trial requiring no payment data.
- A documented REST API covering numbers, users, routing and call records, plus an AppStore with HubSpot, Salesforce, Zendesk and DATEV integrations and screen pops.
- Stated 99,99 % availability with redundant data centres in Germany and Europe, automatic failover within seconds, TLS 1.2 and SRTP, ISO 27001 for the platform and SOC 2 Type II among the data-centre certifications.
Held against it
- We found no public information on a subprocessor list, the hosting infrastructure, or the ownership behind the Cologne contracting entity.
- We found no public information on emergency calls (110/112) with a registered caller location, or on porting timelines.
- We found no public information on retention periods for recordings, consent announcements, or what the 99,99 % availability pays out when the platform is down.
- We found no public information on device prices, VAT treatment or the call-centre module price, so the real annual cost is not fully computable from public pages.
- The captured pages give different figures for the maximum agents per queue, one saying 500 and another 50, and for Microsoft Teams telephony, described both as free in the Webex packages and priced at ab 6,90 € mtl. pro Nutzer.
Best for
- You are a German business that must keep its existing numbers — porting of single numbers and blocks is free, with the vendor handling the correspondence with the old provider.
- You run an inbound team and need skill-based queues, supervisor coaching and a live dashboard — contact centre scored 7-8, including the highest single score in the results.
- Your team works in HubSpot, Salesforce, Zendesk or DATEV and wants screen pops and a documented REST API next to the phone system.
- You administer several sites and need numbers from every German area network with multi-site administration.
Avoid if
- Your compliance sign-off requires a published subprocessor list and named hosting — ask the vendor: the public pages we read do not show it
- You must document emergency calls (110/112) with a registered caller location for home-office staff — we found no public information on this, and the IT administrator named it the open point for remote staff.
- You need a stated retention period for call recordings before enabling recording — we found no public information, and the data protection judge wrote that without one, recording in a medical practice cannot be approved.
- You must compute the full annual cost, including devices and VAT, before signing — we found no public information on device prices, VAT treatment or the call-centre module price.
The scores
| Criterion | Panel median |
|---|---|
| Calling, numbers & call routing | 3.5 of 5 |
| Apps, desk phones & Microsoft Teams | 3.5 of 5 |
| Call centre, analytics & AI | 3.5 of 5 |
| CRM integration, API & administration | 3.5 of 5 |
| Reliability, call security & telecoms compliance | 3 of 5 |
| European sovereignty | 3 of 5 |
| Pricing transparency | 3.5 of 5 |
Calling, numbers & call routing
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How this is scored
What the phone system does with a call: local geographic numbers in the customer's own area code and in other countries, number blocks and porting of existing numbers, extensions, IVR menus, queues, ring groups and hunt groups, time-based and holiday routing, call forwarding and transfer, voicemail to email, fax to email, conference calls, call recording, call park and pickup, busy lamp fields, caller ID per user or team, and emergency calls (110 and 112) with the caller's location.
0 — Places no phone calls on the public telephone network; a chat or meeting tool with internal calling only.
3 — Phone numbers and extensions with forwarding and voicemail; IVR, queues, time-based routing and porting are basic or not described.
5 — Local numbers in the customer's area code with porting documented, IVR menus, queues and ring groups, time-based and holiday routing, voicemail to email, call transfer and pickup, call recording, fax or fax to email, and emergency calling described.
8 — Number blocks and international numbers in many countries, a visual call flow editor, skills or priority routing, call park and busy lamp fields, recording rules per user or queue with consent announcements, emergency calls with a registered location per user or site, and the porting process and its timelines documented.
10 — Call handling a large multi-site company runs on: every feature above with number provisioning and porting by API, routing by caller data from the CRM, location-aware emergency calling for home offices, and the full feature set documented per plan with its limits.
The Office Manager
Porting of single numbers and blocks is documented as free, with the vendor handling correspondence with the old carrier, which answers my chief worry about our thirty-year-old Hanover number. Local numbers from all German area networks, international numbers in over forty countries, IVR with time-based and holiday routing, queues, ring groups, voicemail to email with transcript, fax, busy lamp fields and call recording are all described. We found no public information on emergency calls with a registered location or on porting timelines. 17 18 2 5 3
The IT Administrator
Numbers from all 5,200 German area networks and over 40 countries, free porting of single numbers and whole blocks with Placetel handling the correspondence with the old provider, an Auto Attendant with keypad menu and time-based routing covering business hours, holidays, lunch and vacation, routing to queues or hunt groups, plus skill-based queue routing, busy lamp fields with pickup, group call parking, fax and voicemail with transcript by email are all documented. We found no public information on emergency calls (110/112) with the caller's location, which is the open point for my home-office staff. 17 18 2 3 4
The Contact Centre Lead
Numbers from all 5,200 German area networks plus 40 countries, free porting of single numbers and blocks with the vendor handling the correspondence, IVR with time, holiday and lunch-break schedules, queues, hunt groups, busy lamp fields, group call park and electronic fax are all documented. For my two hotlines that covers routing fully; a visual call flow editor and emergency calling with a registered location are not described on the pages we read. 17 18 3 2 19
The Inside Sales Lead
Numbers from all 5,200 German area codes plus international numbers from over 40 countries, free porting of single numbers and blocks with the vendor handling the old provider, IVR with holiday and time-based routing, queues, hunt groups, voicemail to email with transcript, fax, call recording, group call park and busy lamp fields — that covers the routing my twelve reps need across DACH. We found no public information on emergency calls to 110 and 112 with a registered location, or on porting timelines. 2 3 5 17 18
The Data Protection Officer
Numbers from all 5,200 German area networks plus international numbers from more than 40 countries, free porting of single numbers and blocks with Placetel handling the correspondence with the old provider, IVR with schedules for business hours, holidays, lunch and vacation, queues, hunt groups, call park, busy lamp fields, voicemail with transcript and fax are all documented. We found no public information on emergency calls with a registered caller location or on recording consent announcements — the first matters to every practice I advise, the second to any call we allow to be recorded. 2 3 17 18 19
The Skeptic
Numbers from all 5,200 German area networks and over 40 countries, free porting of single numbers and number blocks with the vendor handling correspondence with the old provider, IVR with time-based, holiday and lunch-break routing, queues, hunt groups, busy lamp fields with pickup, fax and call recording — the routing core is well documented. We found no public information on emergency calls (110/112) with a registered caller location, on porting timelines, or on recording rules with consent announcements, so a buyer cannot check the audit-critical parts from public pages alone. 17 18 2 3 5
Apps, desk phones & Microsoft Teams
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How this is scored
Where the calls are made and taken: desktop and mobile softphone apps, a browser client, presence, desk phones and DECT handsets from named makers (Yealink, Snom, Gigaset, Poly, Cisco) provisioned automatically, devices for sale or rent, the mobile phone as an extension with the company number shown, fixed-mobile convergence, Microsoft Teams calling through Direct Routing or Operator Connect, headset support, and the apps' ratings and update notes.
0 — No app and no device support; calls only through hardware the customer configures by hand.
3 — A softphone or mobile app; desk phones, Teams calling and the company number on mobile are basic or not described.
5 — Desktop, mobile and browser apps with presence, desk phones from named makers provisioned automatically, the company number shown on outgoing mobile calls, call handover between devices, and a Microsoft Teams integration or connector.
8 — A list of supported desk and DECT phones with auto-provisioning documented, devices sold or rented, Microsoft Teams calling through Direct Routing or Operator Connect with certification stated, fixed-mobile convergence with a SIM or mobile network, and app features documented per platform.
10 — Every endpoint a workforce uses, managed from one place: desk, DECT, mobile, browser and Teams with feature parity stated, device fleet management and firmware updates from the portal, and the app's accessibility and offline behaviour documented.
The Office Manager
Apps for Windows, Mac, Linux, iOS and Android with presence and browser use are documented, with call handover between desktop and mobile, and desk phones, DECT handsets and headsets sold or rented with automatic provisioning by MAC address — so we could keep proper desk phones. Microsoft Teams telephony is described as free in the plans and the office number can be used on a SIM or eSIM; we found no public information on a supported-phone model list, Teams calling certification or firmware management from the portal. 2 20 19 8 17
The IT Administrator
Desktop apps for Windows, Mac and Linux, mobile apps for iOS and Android, browser participation and presence are documented, and desk phones, DECT handsets and headsets are orderable and auto-provisioned by entering the MAC address — to buy or rent monthly. Mobile extensions via SIM or eSIM that place calls on the office number, call pull between desktop and mobile, and "real telephony in Microsoft Teams" with all functions in the Teams client free in all Webex plans are stated; we found no list of supported device makers and no statement of Direct Routing or Operator Connect certification. 19 20 8 2 17
The Contact Centre Lead
Desktop, mobile and browser clients with presence and call pull mid-conversation, auto-provisioning by MAC address, a shop that sells and rents desk phones, DECT and headsets, real mobile integration by SIM or eSIM with calls from the office number, and Microsoft Teams telephony free in all plans. The pages do not state the Teams calling route or a certification, and we found no public list naming the phone makers supported. 19 20 8 17
The Inside Sales Lead
Free apps for Windows, Mac, Linux, iOS and Android with presence, desk phones, DECT and headsets that auto-provision from the MAC address and can be bought or rented, a SIM or eSIM that lets a rep call out on the office number from a trade fair, call pull between desktop and mobile mid-call, and real telephony inside Microsoft Teams at no charge in the Webex packages. We found no public information on which device makers are supported or on Direct Routing and Operator Connect certification. 2 8 17 19 20
The Data Protection Officer
Desktop, mobile and browser apps with presence and cross-device call pull, automatic provisioning of desk phones, DECT handsets and headsets by MAC address, devices to buy or rent, and a real mobile network integration by SIM or eSIM that can call out on the office number are documented, with Microsoft Teams telephony included free of charge. We found no public information on the Direct Routing or Operator Connect method behind the Teams calling, on a certification, or on a list of supported phone models. 2 6 8 19 20
The Skeptic
Desktop, mobile and browser apps with presence, devices sold or rented with auto-provisioning by MAC address, mobile integration per SIM or eSIM with the office number on the road, call pull between devices mid-call, and telephony inside the Teams client at "ab 6,90 € mtl. pro Nutzer". We found no public information listing supported desk and DECT makers beyond the Cisco backend, no statement whether the Teams connection runs through Direct Routing or Operator Connect with certification, and no app-store ratings or update notes for the clients themselves. 19 20 8 2 6
Call centre, analytics & AI
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How this is scored
How a team that lives on the phone is run: ACD queues with skills and priorities, agent states and wrap-up time, a wallboard, live monitoring with listen, whisper and barge, callbacks instead of waiting, outbound and power dialers, call statistics and reports per agent and queue, missed-call handling, AI transcription, summaries and sentiment, an AI receptionist or voicebot, and SMS or WhatsApp beside calls.
0 — No queues or call statistics of any kind; calls ring until someone answers.
3 — A simple queue and a call history; agent states, live monitoring, reports and AI features are basic or not described.
5 — Queues with agent log-in and log-out, wrap-up time, a wallboard or live view, call statistics per agent and queue, missed-call lists with callback, call recording for coaching, and AI transcription or summaries offered.
8 — Skills-based routing, listen, whisper and barge, callback in queue, outbound or power dialers, scheduled and exportable reports, AI transcription, summaries and sentiment with the languages listed, an AI receptionist or voicebot, and SMS or messaging channels beside calls.
10 — A contact centre that replaces a separate suite: workforce management and quality scoring, omnichannel routing, real-time AI coaching, and every AI feature documented with its model provider, data handling and an opt-out.
The Office Manager
Queues with skill and priority routing, agent sign-in and statuses, listen, whisper and barge coaching, callback, live KPI dashboards and real-time plus historical reporting are all described — what my deadline-week rush needs. AI transcription and summaries, an AI receptionist answering around the clock and WhatsApp and live chat beside calls are documented; we found no public information on sentiment analysis, the AI languages or scheduled exportable reports. 4 8 21 2 22
The IT Administrator
Queues with priority and skill-based routing, agent sign-in and sign-out with statuses, live queue monitoring, monitor, coach and barge-in, callback in queue, real-time reporting plus deep-dive reports and a live KPI dashboard are documented. Live transcription with automatic call summaries and action points, a 24/7 AI voicebot taking unlimited parallel calls with structured data capture for the CRM, and WhatsApp and live-chat add-ons beside calls round it out; we found no public information on sentiment analysis, scheduled or exportable reports, or a power dialer. 4 21 8 2 22
The Contact Centre Lead
This is close to what I run eighteen agents on: skills- and priority-based queues, agents signing in and out with statuses, a live KPI dashboard as the wallboard, callback instead of hold music, monitor, coach and barge-in for training new agents, and live transcription with automatic summaries captured structured for the CRM or ticket system — exactly the call notes nobody has to type. Sentiment with listed languages and scheduled, exportable reports are not described on the captured pages. 4 8 21 2
The Inside Sales Lead
Skills and priority routing across queues of up to 500 agents, agent states with queue sign-in and sign-out, monitor, coach and barge-in, callback, real-time and historical reporting with a live KPI dashboard, live transcription with automatic summaries and action points, a 24/7 AI phone assistant, and WhatsApp or live chat beside the calls. Outbound is documented as AI-driven campaigns from the Professional plan rather than a power dialer for human reps, and we found no public information on sentiment analysis, transcription languages, or scheduled exportable reports. 4 8 21 22
The Data Protection Officer
Queues with priority and skill-based routing, agent sign-in and statuses, supervisor listen, whisper and barge-in, callback in queue, live KPI dashboards, real-time and historical statistics, outbound campaigns and WhatsApp or live chat beside the calls are documented, together with an AI voicebot handling unlimited parallel calls and writing structured data into the CRM. We found no public information on sentiment analysis, the transcription languages, or the AI model provider and its data handling — the last is what I need before any patient conversation is transcribed. 2 4 8 21 22
The Skeptic
Skill- and priority-based routing, agent sign-in/out with statuses, live monitoring with monitor, coach and barge-in, callback in queue, a live KPI dashboard with deep-dive reports, an AI voicebot for inbound and outbound with live transcription and summaries, and WhatsApp and live-chat add-ons at "69 € (700 Konversationen)". The captured pages give different figures for the maximum agents per queue — one says 500, another says 50 — and we found no public information on wrap-up time, scheduled exportable reports, sentiment analysis with its supported languages, or a power dialer. 4 21 8 18 22
CRM integration, API & administration
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How this is scored
How the phone system fits the company: integrations with CRM and helpdesk tools (Salesforce, HubSpot, Pipedrive, Zendesk, Microsoft Dynamics) with click-to-call, caller pop-ups and automatic call logging, a documented REST API and webhooks for call events, SIP trunks for an existing PBX and bring-your-own-carrier, an admin portal with roles, single sign-on (SAML) and SCIM, two-factor authentication, multi-site and multi-company set-up, bulk user import, audit logs, and partner or reseller accounts.
0 — No integrations and no administration beyond one login per number.
3 — A web portal to manage users and numbers and one or two integrations; the API, roles and SSO are basic or not described.
5 — Integrations with the common CRM and helpdesk tools with click-to-call and call logging, a documented REST API and webhooks, an admin portal with roles, two-factor authentication, several sites in one account, and SIP trunking or a connection to an existing PBX.
8 — Caller pop-ups and call data written to the CRM record, an API covering users, numbers, routing and call records, single sign-on (SAML) and SCIM provisioning, audit logs, bulk import and templates, partner or reseller accounts with sub-customers, and SIP trunks documented for named PBX systems.
10 — Administration that scales across many sites and companies: every setting reachable by API with parity stated, granular roles per site and team, SSO enforced with SCIM, audit logs exportable to a SIEM, and a partner portal with white-label and separate billing.
The Office Manager
The AppStore with over 2,500 integrations including Salesforce, HubSpot, Zendesk and, usefully for a tax office, DATEV, plus screen pops and a REST API covering numbers, users, routing and call records with a notify API for call events, is well documented. SIP trunks for any VoIP-capable PBX and SAML single sign-on in the top plan are stated; we found no public information on admin roles, two-factor authentication, SCIM provisioning, audit logs or bulk user import. 6 21 4 7 5 8
The IT Administrator
The REST API is documented to configure numbers, employees, VoIP targets and routing and to retrieve user data and call detail records, with a call-control/notify API pushing call events to my own webserver — that covers the number-plan automation I want. Integrations cover Salesforce, HubSpot, Zendesk, Pipedrive and many more with screen pops and click-to-call, SAML single sign-on over our identity provider is in the Enterprise plan, SIP trunks work with any VoIP-capable PBX including Asterisk and Auerswald, and a partner portal exists; we found no public information on SCIM provisioning of users from Entra ID, audit logs or bulk import. 7 23 6 8 5
The Contact Centre Lead
A deep integration bench — Salesforce, HubSpot, Zendesk, Freshdesk, Pipedrive, Zammad and more — with screen pops and click-to-call, a REST API that configures numbers, users and routing and reads call records, event notifications to our own webserver, SIP trunks documented for Asterisk and Auerswald, SAML single sign-on and a partner portal. We found no public information on SCIM, audit logs or bulk user import. 6 7 23 5 8
The Inside Sales Lead
A HubSpot certified app that shows caller information in the CRM, screen pops with status notes, Pipedrive, Salesforce, Zendesk and more than 2,500 further integrations, a REST API covering numbers, users, routing and call records plus a call-control and notify interface, SAML single sign-on, multi-site administration and a partner portal. We found no public information on automatic logging of the call and its recording onto the CRM contact record, SCIM provisioning, audit logs or bulk user import. 4 6 7 8 23
The Data Protection Officer
Integrations for Salesforce, HubSpot, Zendesk, Pipedrive, DATEV and many more with screen pops during calls, a REST and notify API covering numbers, users, routing and call records, SIP trunks documented for VoIP-capable PBXs such as Asterisk and Auerswald, an admin Control Hub, multi-site administration, SAML single sign-on and a partner portal are all documented. We found no public information on SCIM provisioning, audit logs, two-factor authentication or bulk user import. 5 6 7 8 23 24
The Skeptic
A documented REST API covering numbers, users, VoIP targets, routing and call records, a Call-Control/Notify API pushing call events to the customer's own webserver, screen pops with caller data, named CRM and helpdesk integrations across an AppStore, SAML single sign-on on Enterprise, multi-site administration, a partner portal, and SIP trunks documented for Asterisk, Auerswald and any VoIP-capable PBX. We found no public information on SCIM provisioning, audit logs, bulk import or admin roles, and the API page ties compatibility to the Placetel Profi product. 7 23 8 5 6 10
Reliability, call security & telecoms compliance
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How this is scored
Whether the service holds on a bad day and in an audit: redundant data centres and carrier connections, a stated availability or SLA with credits, the vendor's own public status page and incident history, call quality measures (codecs, quality monitoring), encryption of signalling and media (TLS and SRTP), registration as a telecoms provider with the national regulator (Bundesnetzagentur or its EU equivalent), the secrecy of telecommunications, recording consent and retention, emergency call handling for remote users, fraud protection against toll fraud, and security certifications such as ISO 27001.
0 — Nothing on availability, security or the provider's status as a telecoms operator.
3 — A claim of high availability or "German data centres"; encryption, the SLA, the status page and regulatory status are basic or not described.
5 — Redundant data centres named by country, a public status page, TLS and SRTP encryption offered, the provider's registration with the national regulator or the carrier behind the numbers stated, a stated availability, and call recording rules described.
8 — An SLA with credits published, the incident history public, encryption on by default with the protocols documented, ISO 27001 or comparable certification with its scope, toll fraud protection and spending limits, emergency calls from softphones and home offices documented, and retention of recordings and call records stated.
10 — Carrier-grade operation evidenced: geo-redundant platforms with failover tested and published, end-to-end encryption options, independent audits (ISO 27001, BSI C5 or SOC 2) with reports available, and the regulatory and lawful-interception obligations explained in plain language.
The Office Manager
99.99 percent availability with automatic failover in seconds between redundant data centres in Germany and Europe, a public status page, TLS 1.2 and SRTP encryption, and ISO 27001 plus a set of datacentre certifications including SOC 2 give me reasonable comfort for a bad day. The imprint names the Bundesnetzagentur as supervisory authority and the privacy policy addresses the secrecy of telecommunications; we found no public information on SLA credits, toll fraud protection or emergency calls from home offices. 25 10 26 12 14
The IT Administrator
A 99.99 percent availability figure, redundant data centres in Germany and Europe with automatic failover within seconds, a public status page, TLS 1.2 and SRTP encryption, ISO 27001 plus data-centre certifications including SOC 2, the Bundesnetzagentur named as supervisory authority, a named data protection officer and a commitment to Fernmeldegeheimnis are documented. We found no public information on SLA credits, a public incident history, retention of recordings, toll fraud protection, or emergency calls from softphones and home offices — the last is exactly what I need for remote staff. 25 10 26 12 14
The Contact Centre Lead
Redundant data centres in Germany and Europe with automatic failover in seconds, a stated 99.99 per cent availability, a public status page, TLS 1.2 and SRTP documented by protocol, ISO 27001 plus SOC 1 and SOC 2 Type II for the hosting data centres, the Bundesnetzagentur named as supervisory authority and a written commitment to telecommunications secrecy. SLA credits, toll-fraud protection, retention periods for recordings and emergency calling for home offices are not described. 25 26 10 12 14
The Inside Sales Lead
Redundant datacentres in Germany and Europe with automatic failover within seconds, a 99.99 percent availability figure, a public status page, TLS 1.2 and SRTP free in every package, ISO 27001 alongside SOC 1 and SOC 2 and further datacentre certifications, a telecom secrecy commitment, and the Bundesnetzagentur named as supervisory authority in the imprint. We found no public information on SLA credits, toll fraud protection, emergency calls from home offices, or retention of recordings and call records. 10 12 14 25 26
The Data Protection Officer
A 99,99 percent availability SLA, redundant data centres in Germany and Europe with automatic failover in seconds, a public status page, TLS 1.2 and SRTP for calls, end-to-end encryption for files and messages, ISO 27001 for the platform plus SOC 2 Type II and ISO 27017, 27018 and 27701 for the data centres, and the Bundesnetzagentur named as supervisory authority alongside an explicit telecommunications secrecy commitment give a strong compliance posture. We found no public information on retention periods for recordings and call records, consent announcements, SLA credits, toll fraud protection or emergency calls from home offices — without a stated retention period I cannot approve recording in a medical practice. 10 12 14 25 26
The Skeptic
"99,99 %" stated availability, redundant hosting in Germany and Europe with automatic failover "in Sekundenschnelle", TLS 1.2 and SRTP documented, a public status page, ISO 27001 certification of the cloud phone system, datacenter certifications including SOC 2 Type II, and the Bundesnetzagentur named as supervisory authority with telecom secrecy addressed. We found no public information on what the availability guarantee pays out when the platform is down, a public incident history, toll-fraud protection or spending limits, retention periods for recordings, or emergency calls from softphones and home offices. 25 26 10 12 2
European sovereignty
panel opinion
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How this is scored
Who the contracting entity and the parent company are, where call records, voicemails, recordings, transcripts, contacts and account data are stored and processed, which carriers carry the calls, and who the subprocessors are (hosting, carriers and number providers, SMS gateways, AI transcription and summary models, email delivery, support and payment tools). Independently sourced by the sovereignty pipeline. International numbers and carriers needed to reach other countries are part of what the product does and are not counted against it; where the data is stored and who processes it is. A self-hosted phone system the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.
0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.
5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (AI transcription, SMS, support, payment) run through non-EU providers without a stated safeguard.
8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated — or a self-hosted edition documented that keeps every record on the customer's own servers.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting, carriers and every subprocessor including the AI models, or a self-hosted edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.
The Office Manager
The contracting entity is a German company in Cologne registered in Düsseldorf, the platform is stated to run exclusively on servers in Europe, and a data processing agreement and TOM annex are published for download. Datacentre certifications including ISO 27001 and SOC 2 are stated; we found no public information listing the subprocessors with their locations, nor on the parent company behind the German entity. 12 25 15 9
The IT Administrator
Hosting exclusively in Europe across redundant data centres in Germany and the EU, AI processing of conversation data on EU servers only, an EU contracting entity (Gamma Placetel GmbH, Cologne) with a downloadable data processing agreement and TOM annex, a named data protection officer, and ISO 27001 and SOC 2 certifications are documented. A subprocessor list with locations is not among the captured pages, and the company's takeover history points to UK ownership by Gamma without that being stated on the vendor's own pages, so the chain is not evidenced end to end. 25 21 15 12 14
The Contact Centre Lead
The contracting entity is Gamma Placetel GmbH in Cologne with a published data processing agreement and TOM annex, hosting is documented as exclusively in Europe with redundant data centres, ISO 27001 is stated and a data protection officer is named. The hosting infrastructure is not named and no subprocessor list with locations is published, so the full chain from carrier to support tools stays unproven. 12 25 15 14
The Inside Sales Lead
Gamma Placetel GmbH of Cologne is the contracting entity, the servers are stated to run exclusively in Europe in redundant EU datacentres, a data processing agreement and technical measures annex are downloadable, and ISO certifications are published. We found no public information on the subprocessors and their locations — including which provider runs the AI transcription — or on the ownership behind the German entity. 12 14 15 25
The Data Protection Officer
The contracting entity is Gamma Placetel GmbH in Cologne with a German commercial register entry, hosting is stated to run exclusively on servers in Europe with Cisco as the backend technology, a data processing agreement is available for download, and Placetel AI states it processes all conversation data exclusively on EU servers. We found no public information on the subprocessors behind hosting, carriers, SMS, support and payment, on which AI model writes the transcripts, or on the individual data centres — the subprocessor list is the first thing I read, and I could not read one here. 12 15 21 25 26
The Skeptic
Gamma Placetel GmbH in Cologne is the contracting entity, a data processing agreement is downloadable, servers are stated to run "ausschließlich in Europa", and Placetel AI is claimed to process all call data exclusively on EU servers. The captured pages do not name the hosting infrastructure or list a single subprocessor — carriers, SMS gateways, AI models, payment or support — the platform runs on Cisco technology, and who stands behind the Cologne entity is not stated on the pages we read. 12 15 25 21 11
Pricing transparency
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How this is scored
Whether a buyer can compute the real annual cost from public pages alone: price per user or extension and per plan, what numbers, number blocks and porting cost, which calls are included in a flat rate (landline, mobile, international) and what the rest cost per minute, which features (call centre, recording, AI, CRM integrations, Teams calling) cost extra, device prices or rent, set-up fees, minimum term and notice period, and VAT.
0 — No public prices at all; every customer is a sales call or a partner quote.
3 — A starting price per user exists, but what numbers, minutes, porting and add-ons cost is unclear.
5 — Plans are public with their price per user and main inclusions, but at least one commonly needed piece (number blocks, porting, international minutes, call centre seats, AI or recording) is unpriced or "on request".
8 — Every plan priced publicly with its scaling rule, a per-minute price list for calls outside the flat rate, numbers, porting and devices priced, add-ons priced, set-up fees, minimum term and VAT treatment stated.
10 — Complete price computability: annual cost derivable for a given number of users, numbers, sites and call minutes, with every add-on, device, porting and support fee and the cancellation and number-export terms published.
The Office Manager
All three plans are priced per user with minimum user counts, activation and number porting are free, contract terms of one or twenty-four months are stated, and call rates are listed from 1 cent fixed line, 9.9 cents mobile and 1.9 cents international with flat rates in the higher plans — a monthly bill I could explain to the partners. Add-ons such as Teams, mobile SIMs, AI and WhatsApp carry prices and downloadable price lists exist for numbers and international numbers; we found no public information on device prices, call-centre seat prices or VAT treatment. 8 5 9 21
The IT Administrator
Three plans are public per user and month (Essentials ab 6,90 €, Business ab 9,90 €, Enterprise ab 14,90 €) with per-minute rates outside the flat rates (German landline ab 1 Cent, mobile ab 9,9 Cent, international ab 1,9 Cent), free activation and free porting, terms of 1 or 24 months, and priced add-ons from TAPI (5,90 €) and WhatsApp or Live-Chat (69 € each) to AI (ab 69 € per month with 750 minutes included), Teams (ab 6,90 € per user) and mobile SIMs (ab 9,90 €), plus downloadable price lists for international numbers and 0800 service numbers. We found no device prices and no VAT treatment on the captured pages, and the extended call centre is listed only as an optional add-on without a price. 8 9 5 21
The Contact Centre Lead
All three plans are public per user — 6,90 €, 9,90 € and 14,90 € — with per-minute rates from 1 ct fixed line, 9,9 ct mobile and 1,9 ct international, free porting and activation, terms of 1 or 24 months, and add-ons priced: AI from 69,- € per month with 750 minutes, WhatsApp and Live-Chat at 69 €, Placetel Mobile from 9,90 € per SIM. Device prices and VAT treatment are not on the captured pages, and the call-centre module plus a Professional plan referenced for AI outbound are named without a price shown. 8 21 9 5
The Inside Sales Lead
All three plans carry public per-user prices from 6,90 € to 14,90 € a month with scaling rules, per-minute rates for German landline from 1 Cent, mobile from 9,9 Cent and international from 1,9 Cent, free porting and activation, terms of 1 or 24 months, and priced add-ons from TAPI at 5,90 € through WhatsApp and live chat at 69 € to Placetel AI from 69 € a month, plus six downloadable price lists. We found no public information on VAT treatment, device prices, the price of German local numbers, or the cost of the call-centre module. 4 5 8 9 21
The Data Protection Officer
All three plans are public per user and month (Essentials ab 6,90 €, Business ab 9,90 €, Enterprise ab 14,90 € pro Nutzer/Monat), calls are listed ab 1 Cent Festnetz, ab 9,9 Cent Mobilfunk and ab 1,9 Cent Ausland with flat rates in the upper plans, activation and porting are free, terms of 1 or 24 months are stated, and most add-ons carry a price, from Microsoft Teams at ab 6,90 € mtl. pro Nutzer to the AI receptionist at ab 69,- € pro Monat. We found no public information on device prices, the cost of the extended call centre module, or VAT treatment, and number prices sit in downloadable price lists rather than on the pricing page. 8 9 21
The Skeptic
Three plans priced per user ("ab 6,90 € pro Nutzer/Monat" up to "ab 14,90 €"), per-minute rates outside the flat ("ab 1 Cent" fixed line, "ab 9,9 Cent" mobile, "ab 1,9 Cent" international), free activation and free number porting, priced add-ons (AI "ab 69,- € pro Monat" with 750 minutes, WhatsApp and live chat "69 € (700 Konversationen)", SIP trunking "1,- € mtl. pro Sprachkanal"), terms of 1 or 24 months, and six downloadable price lists. We found no public information on device purchase and rental prices, the monthly rental for a standard local number, VAT treatment, the notice period, or what taking the numbers back out at the end costs — so the real annual cost and the exit cost are not fully computable from public pages. 8 21 9 5 20
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined ⚠ unverified | — | uncited Report an error |
| Hosting options | Not determined ⚠ unverified | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined ⚠ unverified | — | uncited Report an error |
| Transfer impact assessment | Not determined | — | uncited Report an error |
Questions about Placetel
Is Placetel European?
Partly. whats-best.ai classifies Placetel as EU origin, foreign-owned.
Where does Placetel store data?
The default storage location for customer data is not stated on the vendor’s pages as of 5 Nov 2026. The vendor’s pages mention the EU as hosting location, per the vendor’s page captured 5 Nov 2026.
Does Placetel have a free plan?
Not stated on the vendor’s pages as of 5 Nov 2026.
What are the best alternatives to Placetel?
As of 6 Nov 2026, the panel rates RingCentral RingEX (3/5), Aircall (3/5) and CloudTalk (3/5) highest among the other 13 Cloud Telephony (VoIP & Cloud PBX) products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Aircall (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Placetel alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 5 Nov 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Hosting location, Hosting options, Data processing agreement. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 46 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 5 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 5 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 4 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 2 hosting facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 2 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 integrations fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 3 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. Know more? Tell us
Sources (26)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage www.placetel.de Checked 5 Nov 2026 Details →
- 2 Features page (cloud PBX) www.placetel.de Checked 5 Nov 2026 Details →
- 3 Features page www.placetel.de Checked 5 Nov 2026 Details →
- 4 Features page (call centre) www.placetel.de Checked 5 Nov 2026 Details →
- 5 Features page (SIP trunking) www.placetel.de Checked 5 Nov 2026 Details →
- 6 Integrations page www.placetel.de Checked 5 Nov 2026 Details →
- 7 API documentation www.placetel.de Checked 5 Nov 2026 Details →
- 8 Pricing page www.placetel.de Checked 5 Nov 2026 Details →
- 9 Price lists www.placetel.de Checked 5 Nov 2026 Details →
- 10 Public status page status.placetel.de Checked 5 Nov 2026 Details →
- 11 About page (company history and ownership) www.placetel.de Checked 5 Nov 2026 Details →
- 12 Legal notice www.placetel.de Checked 5 Nov 2026 Details →
- 13 Terms of service www.placetel.de Checked 5 Nov 2026 Details →
- 14 Privacy policy www.placetel.de Checked 5 Nov 2026 Details →
- 15 Data processing agreement (dpa) www.placetel.de Checked 5 Nov 2026 Details →
- 16 Technical and organisational measures www.placetel.de Checked 5 Nov 2026 Details →
- 17 Calling, numbers & call routing — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
- 18 Calling, numbers & call routing — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
- 19 Apps, desk phones & Microsoft Teams — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
- 20 Apps, desk phones & Microsoft Teams — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
- 21 Call centre, analytics & AI — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
- 22 Call centre, analytics & AI — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
- 23 CRM integration, API & administration — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
- 24 CRM integration, API & administration — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
- 25 Reliability, call security & telecoms compliance — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
- 26 Reliability, call security & telecoms compliance — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →