Cloud Telephony (VoIP & Cloud PBX) · head-to-head
Placetel vs sipgate
As of 6 Nov 2026, the panel rates Placetel 3.5/5 and sipgate 2.5/5 in Cloud Telephony (VoIP & Cloud PBX). Weighted by what each judge cares about, 4 of the 6 judges pick Placetel and 2 pick sipgate. Placetel scores higher on 6 of 7 criteria (Pricing transparency, Apps, desk phones & Microsoft Teams, CRM integration, API & administration, plus 3 more). sipgate scores higher on 1 of 7 criteria (European sovereignty). Provenance — Placetel: EU origin, foreign-owned; sipgate: EU-Made. Ratings are the AI panel’s opinion, formed from public evidence: how scores are made.
The short answer
Placetel's means sit higher on calling and routing 7.0 vs 5.3 (four leans, two ties), apps and devices 6.7 vs 4.7 (six leans), contact centre 7.2 vs 5.7 (three leans, three ties), integration and administration 6.8 vs 5.0 (five leans), pricing transparency 6.8 vs 4.7. sipgate leads sovereignty 6.7 vs 6.0 (five leans sipgate, one Placetel); network and compliance splits one lean each way, four ties (6.3 vs 5.5). Weighted totals read higher for sipgate with the data protection officer (6.8 vs 6.7) and skeptic (6.3 vs 6.5); Placetel reads higher on the other four. Verdicts place sipgate's hosting exclusively in Germany (ISO 27001-certified data centres, Frankfurt and Düsseldorf, subprocessors named by location); Placetel's servers run exclusively in Europe, and no published subprocessor list, named hosting infrastructure or ownership behind the Cologne entity was found. Both attribute sets read unknown; no overall winner — the split is the answer.
Choose Placetel if
- You run a contact centre needing skill-based queues with supervisor monitor, coach and barge-in, live KPI dashboards and an AI voicebot writing structured data into the CRM: contact centre leans Placetel on three judges with three ties (mean 7.2 vs 5.7), and the verdict gives it the highest single score in the results, an 8, on this criterion.
- You must port existing numbers in blocks and source numbers across markets: the verdict lists free porting of single numbers and blocks with the vendor handling correspondence with the old provider, plus numbers from all 5,200 German area networks and over 40 countries; calling and routing leans Placetel on four judges with two ties (7.0 vs 5.3).
- Your procurement needs a computable annual bill: pricing transparency leans Placetel on six judges (6.8 vs 4.7); sipgate's verdict lists public prices only for business S, L and XL at 12.95, 17.95 and 22.95 Euro per user per month from two users, with contact-centre seats, numbers, devices and the Teams add-on carrying no public price — Placetel's verdict still flags device prices, VAT treatment and the call-centre module price as gaps.
- Your team standardises desk phones and apps across sites: apps and devices leans Placetel on six judges with zero ties (6.7 vs 4.7), and the sipgate verdict found no public information on desk-phone models or provisioning.
- Your administrators need broad integration and administration tooling: integration and administration leans Placetel on five judges with one tie (6.8 vs 5.0).
Choose sipgate if
- You require hosting exclusively in Germany: the verdict cites ISO 27001-certified data centres in Frankfurt and Düsseldorf, and sovereignty leans sipgate on five judges with one lean Placetel (6.7 vs 6.0); Placetel's verdict states servers run exclusively in Europe, with no named hosting infrastructure found.
- Your data protection officer signs the contract: that bench's weighted total reads sipgate 6.8 vs Placetel 6.7, backed by a published data processing agreement committing processing to the EU and EEA unless the user consents.
- You need subprocessors disclosed before signature: the verdict names sipgate's subprocessors by location, while Placetel's verdict reports that no published subprocessor list, named hosting infrastructure or ownership behind the Cologne entity was found.
- Your vendor policy requires a German contracting entity: the verdict names sipgate GmbH of Düsseldorf, and the provenance label reads EU-made for sipgate versus European foreign-owned for Placetel.
- Your buying process includes a challenger review: the skeptic bench's weighted total reads sipgate 6.5 vs Placetel 6.3.
Read this comparison as one judge. Each weighs the same scores by what they care about.
The bench's picks
Same scores, different priorities: each judge's weighting applied to both products. The split is the finding.
- The Office Manager Placetel sipgate picks Placetel
- The IT Administrator Placetel sipgate picks Placetel
- The Contact Centre Lead Placetel sipgate picks Placetel
- The Inside Sales Lead Placetel sipgate picks Placetel
- The Data Protection Officer Placetel sipgate picks sipgate
- The Skeptic Placetel sipgate picks sipgate
Criterion by criterion
| Criterion | Placetel | sipgate |
|---|---|---|
| Calling, numbers & call routing | 3.5 of 5 | 2.5 of 5 |
| Apps, desk phones & Microsoft Teams | 3.5 of 5 | 2.5 of 5 |
| Call centre, analytics & AI | 3.5 of 5 | 3 of 5 |
| CRM integration, API & administration | 3.5 of 5 | 2.5 of 5 |
| Reliability, call security & telecoms compliance | 3 of 5 | 3 of 5 |
| European sovereignty | 3 of 5 | 3.5 of 5 |
| Pricing transparency | 3.5 of 5 | 2.5 of 5 |
| Criterion | Placetel | sipgate | The bench leans |
|---|---|---|---|
| Calling, numbers & call routing | Placetel, 4 of 6 judges | ||
| Apps, desk phones & Microsoft Teams | Placetel, 6 of 6 judges | ||
| Call centre, analytics & AI | Placetel, 3 of 6 judges | ||
| CRM integration, API & administration | Placetel, 5 of 6 judges | ||
| Reliability, call security & telecoms compliance | split 1–1 | ||
| European sovereignty | sipgate, 5 of 6 judges | ||
| Pricing transparency | Placetel, 6 of 6 judges |
Stars show the bench average per criterion; the lean counts which product each judge scored higher. Open a judge's tab for their reasoning on both sides.
Sovereignty, side by side
| Dimension | Placetel | sipgate |
|---|---|---|
| Legal entity | Not determined | Not determined |
| Hosting location | Not determined | Not determined |
| Hosting options | Not determined | Not determined |
| Open source | Not determined | Not determined |
| Data processing agreement | Not determined | Not determined |
| Transfer impact assessment | Not determined | Not determined |
Facts, side by side
Only facts both products carry under the same definition — anything else would not be a fair row.
| Compliance · Encryption | yes · yes1 | TLS · SRTP2 |
|---|---|---|
| Hosting · Locations | Germany and Europe, multiple redundant datacenters3 | Deutschland2 |
| Legal · Company | Gamma Placetel GmbH4 | sipgate GmbH5 |
| Legal · Entity | Gamma Placetel GmbH6 | 2026 · sipgate GmbH7 |
| Legal · Entity name | Gamma Placetel GmbH8 | sipgate GmbH9 |
| Legal · Supervisory authority | Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen · Tulpenfeld 4, 53113 Bonn8 | Tulpenfeld 4, 53113 Bonn · Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen9 |
| Legal · VAT id | DE3129845348 | DE219349391 · 106/5724/71479 |
| Pricing · Trial | 30 · yes · no10 | 30 · yes2 |
| Product · Customer count | 4000011 | 400002 |
| Product · Experience years | 15+11 | 2012 |
| Product · International numbers | 40 · 400013 | yes14 |
| Product · Mobile numbers | SIM · eSIM · yes13 | yes14 |
| Product · Modules | Cloud-Telefonanlage · Messaging & Meetings · Call Center · Mobilfunk-Integration · SIP-Trunk · KI-Assistenten11 | Telefonie · AI Agents · Contact Center15 |
| Product · Number porting | free4 | Website offers number porting functionality7 |
| Product · Setup steps | 4 Schritte; Anmeldung ohne Zahlungsdaten; Templates oder individuelle Gesprächsflüsse6 | yes16 |
| Product · Voicemail | yes · Telefon · App · Email1 | yes · yes · yes17 |
Questions about Placetel and sipgate
Which is better, Placetel or sipgate?
As of 6 Nov 2026, the panel rates Placetel higher: 3.5/5 against 2.5/5. Weighted by what each judge cares about, 4 of the 6 judges pick Placetel and 2 pick sipgate. Which one fits depends on the criteria that matter to you; the table on this page shows both side by side, and each judge’s reading has its own page. Both were scored by the same AI bench under the same rubric, from public evidence only, as the methodology describes.
Is Placetel or sipgate European?
Placetel is European (EU origin, foreign-owned). sipgate is European (EU-Made). Provenance is read from each company’s own legal pages: who builds it and who owns it.
Where do Placetel and sipgate store customer data?
Per the vendors’ own pages as captured — Placetel: Default not stated; pages mention the EU. sipgate: Default not stated; pages mention Germany.