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Cloud Telephony (VoIP & Cloud PBX)

Placetel

EU origin, foreign-owned Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Gamma Placetel GmbH · www.placetel.de

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Placetel: AI-assisted analysis on whats-best.ai Placetel: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

Placetel at a glance

Vendor
Gamma Placetel GmbH
Headquarters
Not stated on the vendor’s pages as of 5 Nov 2026
Data hosting
Default not stated; pages mention the EU source, captured 5 Nov 2026
Free plan
Not stated on the vendor’s pages as of 5 Nov 2026
Starting price
“ab 6,90 € mtl. pro Nutzer” (vendor’s words) source, captured 5 Nov 2026
Panel verdict
The AI panel rates Placetel 3.5/5, the mean of 6 judges. Placetel is a cloud telephone system — cloud PBX, call centre and SIP trunking — from Gamma Placetel GmbH of Cologne, running on Cisco technology in the backend. how scores are made
As of
Vendor pages captured 5 Nov 2026; evaluated by the panel 5 Nov 2026. all sources

Placetel alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Data Protection Officer

Weighted verdict

External data protection officer for a group of six medical practices whose patients call about appointments, results and prescriptions. Knows that call records fall under the secrecy of telecommunications and that a recorded or transcribed call can hold health data. Reads the subprocessor list, asks which AI model writes the transcripts and where, wants encryption on by default, and needs a DPA and a retention period before any call is recorded.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Data Protection Officer

Panel median The Data Protection Officer This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Data Protection Officer
Calling, numbers & call routing 3.5 of 5 3.5 of 5
Apps, desk phones & Microsoft Teams 3.5 of 5 3.5 of 5
Call centre, analytics & AI 3.5 of 5 3.5 of 5
CRM integration, API & administration 3.5 of 5 3.5 of 5
Reliability, call security & telecoms compliance 3 of 5 3.5 of 5
European sovereignty 3 of 5 3 of 5
Pricing transparency 3.5 of 5 3.5 of 5

Calling, numbers & call routing

How this is scored

What the phone system does with a call: local geographic numbers in the customer's own area code and in other countries, number blocks and porting of existing numbers, extensions, IVR menus, queues, ring groups and hunt groups, time-based and holiday routing, call forwarding and transfer, voicemail to email, fax to email, conference calls, call recording, call park and pickup, busy lamp fields, caller ID per user or team, and emergency calls (110 and 112) with the caller's location.

0 — Places no phone calls on the public telephone network; a chat or meeting tool with internal calling only.

3 — Phone numbers and extensions with forwarding and voicemail; IVR, queues, time-based routing and porting are basic or not described.

5 — Local numbers in the customer's area code with porting documented, IVR menus, queues and ring groups, time-based and holiday routing, voicemail to email, call transfer and pickup, call recording, fax or fax to email, and emergency calling described.

8 — Number blocks and international numbers in many countries, a visual call flow editor, skills or priority routing, call park and busy lamp fields, recording rules per user or queue with consent announcements, emergency calls with a registered location per user or site, and the porting process and its timelines documented.

10 — Call handling a large multi-site company runs on: every feature above with number provisioning and porting by API, routing by caller data from the CRM, location-aware emergency calling for home offices, and the full feature set documented per plan with its limits.

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The Data Protection Officer

Numbers from all 5,200 German area networks plus international numbers from more than 40 countries, free porting of single numbers and blocks with Placetel handling the correspondence with the old provider, IVR with schedules for business hours, holidays, lunch and vacation, queues, hunt groups, call park, busy lamp fields, voicemail with transcript and fax are all documented. We found no public information on emergency calls with a registered caller location or on recording consent announcements — the first matters to every practice I advise, the second to any call we allow to be recorded. 2 3 17 18 19

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Apps, desk phones & Microsoft Teams

How this is scored

Where the calls are made and taken: desktop and mobile softphone apps, a browser client, presence, desk phones and DECT handsets from named makers (Yealink, Snom, Gigaset, Poly, Cisco) provisioned automatically, devices for sale or rent, the mobile phone as an extension with the company number shown, fixed-mobile convergence, Microsoft Teams calling through Direct Routing or Operator Connect, headset support, and the apps' ratings and update notes.

0 — No app and no device support; calls only through hardware the customer configures by hand.

3 — A softphone or mobile app; desk phones, Teams calling and the company number on mobile are basic or not described.

5 — Desktop, mobile and browser apps with presence, desk phones from named makers provisioned automatically, the company number shown on outgoing mobile calls, call handover between devices, and a Microsoft Teams integration or connector.

8 — A list of supported desk and DECT phones with auto-provisioning documented, devices sold or rented, Microsoft Teams calling through Direct Routing or Operator Connect with certification stated, fixed-mobile convergence with a SIM or mobile network, and app features documented per platform.

10 — Every endpoint a workforce uses, managed from one place: desk, DECT, mobile, browser and Teams with feature parity stated, device fleet management and firmware updates from the portal, and the app's accessibility and offline behaviour documented.

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The Data Protection Officer

Desktop, mobile and browser apps with presence and cross-device call pull, automatic provisioning of desk phones, DECT handsets and headsets by MAC address, devices to buy or rent, and a real mobile network integration by SIM or eSIM that can call out on the office number are documented, with Microsoft Teams telephony included free of charge. We found no public information on the Direct Routing or Operator Connect method behind the Teams calling, on a certification, or on a list of supported phone models. 2 6 8 19 20

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Call centre, analytics & AI

How this is scored

How a team that lives on the phone is run: ACD queues with skills and priorities, agent states and wrap-up time, a wallboard, live monitoring with listen, whisper and barge, callbacks instead of waiting, outbound and power dialers, call statistics and reports per agent and queue, missed-call handling, AI transcription, summaries and sentiment, an AI receptionist or voicebot, and SMS or WhatsApp beside calls.

0 — No queues or call statistics of any kind; calls ring until someone answers.

3 — A simple queue and a call history; agent states, live monitoring, reports and AI features are basic or not described.

5 — Queues with agent log-in and log-out, wrap-up time, a wallboard or live view, call statistics per agent and queue, missed-call lists with callback, call recording for coaching, and AI transcription or summaries offered.

8 — Skills-based routing, listen, whisper and barge, callback in queue, outbound or power dialers, scheduled and exportable reports, AI transcription, summaries and sentiment with the languages listed, an AI receptionist or voicebot, and SMS or messaging channels beside calls.

10 — A contact centre that replaces a separate suite: workforce management and quality scoring, omnichannel routing, real-time AI coaching, and every AI feature documented with its model provider, data handling and an opt-out.

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The Data Protection Officer

Queues with priority and skill-based routing, agent sign-in and statuses, supervisor listen, whisper and barge-in, callback in queue, live KPI dashboards, real-time and historical statistics, outbound campaigns and WhatsApp or live chat beside the calls are documented, together with an AI voicebot handling unlimited parallel calls and writing structured data into the CRM. We found no public information on sentiment analysis, the transcription languages, or the AI model provider and its data handling — the last is what I need before any patient conversation is transcribed. 2 4 8 21 22

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CRM integration, API & administration

How this is scored

How the phone system fits the company: integrations with CRM and helpdesk tools (Salesforce, HubSpot, Pipedrive, Zendesk, Microsoft Dynamics) with click-to-call, caller pop-ups and automatic call logging, a documented REST API and webhooks for call events, SIP trunks for an existing PBX and bring-your-own-carrier, an admin portal with roles, single sign-on (SAML) and SCIM, two-factor authentication, multi-site and multi-company set-up, bulk user import, audit logs, and partner or reseller accounts.

0 — No integrations and no administration beyond one login per number.

3 — A web portal to manage users and numbers and one or two integrations; the API, roles and SSO are basic or not described.

5 — Integrations with the common CRM and helpdesk tools with click-to-call and call logging, a documented REST API and webhooks, an admin portal with roles, two-factor authentication, several sites in one account, and SIP trunking or a connection to an existing PBX.

8 — Caller pop-ups and call data written to the CRM record, an API covering users, numbers, routing and call records, single sign-on (SAML) and SCIM provisioning, audit logs, bulk import and templates, partner or reseller accounts with sub-customers, and SIP trunks documented for named PBX systems.

10 — Administration that scales across many sites and companies: every setting reachable by API with parity stated, granular roles per site and team, SSO enforced with SCIM, audit logs exportable to a SIEM, and a partner portal with white-label and separate billing.

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The Data Protection Officer

Integrations for Salesforce, HubSpot, Zendesk, Pipedrive, DATEV and many more with screen pops during calls, a REST and notify API covering numbers, users, routing and call records, SIP trunks documented for VoIP-capable PBXs such as Asterisk and Auerswald, an admin Control Hub, multi-site administration, SAML single sign-on and a partner portal are all documented. We found no public information on SCIM provisioning, audit logs, two-factor authentication or bulk user import. 5 6 7 8 23 24

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Reliability, call security & telecoms compliance

How this is scored

Whether the service holds on a bad day and in an audit: redundant data centres and carrier connections, a stated availability or SLA with credits, the vendor's own public status page and incident history, call quality measures (codecs, quality monitoring), encryption of signalling and media (TLS and SRTP), registration as a telecoms provider with the national regulator (Bundesnetzagentur or its EU equivalent), the secrecy of telecommunications, recording consent and retention, emergency call handling for remote users, fraud protection against toll fraud, and security certifications such as ISO 27001.

0 — Nothing on availability, security or the provider's status as a telecoms operator.

3 — A claim of high availability or "German data centres"; encryption, the SLA, the status page and regulatory status are basic or not described.

5 — Redundant data centres named by country, a public status page, TLS and SRTP encryption offered, the provider's registration with the national regulator or the carrier behind the numbers stated, a stated availability, and call recording rules described.

8 — An SLA with credits published, the incident history public, encryption on by default with the protocols documented, ISO 27001 or comparable certification with its scope, toll fraud protection and spending limits, emergency calls from softphones and home offices documented, and retention of recordings and call records stated.

10 — Carrier-grade operation evidenced: geo-redundant platforms with failover tested and published, end-to-end encryption options, independent audits (ISO 27001, BSI C5 or SOC 2) with reports available, and the regulatory and lawful-interception obligations explained in plain language.

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The Data Protection Officer

A 99,99 percent availability SLA, redundant data centres in Germany and Europe with automatic failover in seconds, a public status page, TLS 1.2 and SRTP for calls, end-to-end encryption for files and messages, ISO 27001 for the platform plus SOC 2 Type II and ISO 27017, 27018 and 27701 for the data centres, and the Bundesnetzagentur named as supervisory authority alongside an explicit telecommunications secrecy commitment give a strong compliance posture. We found no public information on retention periods for recordings and call records, consent announcements, SLA credits, toll fraud protection or emergency calls from home offices — without a stated retention period I cannot approve recording in a medical practice. 10 12 14 25 26

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European sovereignty

How this is scored

Who the contracting entity and the parent company are, where call records, voicemails, recordings, transcripts, contacts and account data are stored and processed, which carriers carry the calls, and who the subprocessors are (hosting, carriers and number providers, SMS gateways, AI transcription and summary models, email delivery, support and payment tools). Independently sourced by the sovereignty pipeline. International numbers and carriers needed to reach other countries are part of what the product does and are not counted against it; where the data is stored and who processes it is. A self-hosted phone system the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.

0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.

3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.

5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (AI transcription, SMS, support, payment) run through non-EU providers without a stated safeguard.

8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated — or a self-hosted edition documented that keeps every record on the customer's own servers.

10 — Sovereign end to end and evidenced: European ownership, entity, hosting, carriers and every subprocessor including the AI models, or a self-hosted edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.

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The Data Protection Officer

The contracting entity is Gamma Placetel GmbH in Cologne with a German commercial register entry, hosting is stated to run exclusively on servers in Europe with Cisco as the backend technology, a data processing agreement is available for download, and Placetel AI states it processes all conversation data exclusively on EU servers. We found no public information on the subprocessors behind hosting, carriers, SMS, support and payment, on which AI model writes the transcripts, or on the individual data centres — the subprocessor list is the first thing I read, and I could not read one here. 12 15 21 25 26

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Pricing transparency

How this is scored

Whether a buyer can compute the real annual cost from public pages alone: price per user or extension and per plan, what numbers, number blocks and porting cost, which calls are included in a flat rate (landline, mobile, international) and what the rest cost per minute, which features (call centre, recording, AI, CRM integrations, Teams calling) cost extra, device prices or rent, set-up fees, minimum term and notice period, and VAT.

0 — No public prices at all; every customer is a sales call or a partner quote.

3 — A starting price per user exists, but what numbers, minutes, porting and add-ons cost is unclear.

5 — Plans are public with their price per user and main inclusions, but at least one commonly needed piece (number blocks, porting, international minutes, call centre seats, AI or recording) is unpriced or "on request".

8 — Every plan priced publicly with its scaling rule, a per-minute price list for calls outside the flat rate, numbers, porting and devices priced, add-ons priced, set-up fees, minimum term and VAT treatment stated.

10 — Complete price computability: annual cost derivable for a given number of users, numbers, sites and call minutes, with every add-on, device, porting and support fee and the cancellation and number-export terms published.

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The Data Protection Officer

All three plans are public per user and month (Essentials ab 6,90 €, Business ab 9,90 €, Enterprise ab 14,90 € pro Nutzer/Monat), calls are listed ab 1 Cent Festnetz, ab 9,9 Cent Mobilfunk and ab 1,9 Cent Ausland with flat rates in the upper plans, activation and porting are free, terms of 1 or 24 months are stated, and most add-ons carry a price, from Microsoft Teams at ab 6,90 € mtl. pro Nutzer to the AI receptionist at ab 69,- € pro Monat. We found no public information on device prices, the cost of the extended call centre module, or VAT treatment, and number prices sit in downloadable price lists rather than on the pricing page. 8 9 21

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European sovereignty — proven facts

0 of 6 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Hosting location Not determined ⚠ unverified — uncited Report an error
Hosting options Not determined ⚠ unverified — uncited Report an error
Open source Not determined — uncited Report an error
Data processing agreement Not determined ⚠ unverified — uncited Report an error
Transfer impact assessment Not determined — uncited Report an error

Questions about Placetel

Is Placetel European?

Partly. whats-best.ai classifies Placetel as EU origin, foreign-owned.

Where does Placetel store data?

The default storage location for customer data is not stated on the vendor’s pages as of 5 Nov 2026. The vendor’s pages mention the EU as hosting location, per the vendor’s page captured 5 Nov 2026.

Does Placetel have a free plan?

Not stated on the vendor’s pages as of 5 Nov 2026.

What are the best alternatives to Placetel?

As of 6 Nov 2026, the panel rates RingCentral RingEX (3/5), Aircall (3/5) and CloudTalk (3/5) highest among the other 13 Cloud Telephony (VoIP & Cloud PBX) products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Aircall (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Placetel alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

Do you know more about Placetel? Tell us Report an error on this page

Sources (26)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.placetel.de Checked 5 Nov 2026 Details →
  2. 2 Features page (cloud PBX) www.placetel.de Checked 5 Nov 2026 Details →
  3. 3 Features page www.placetel.de Checked 5 Nov 2026 Details →
  4. 4 Features page (call centre) www.placetel.de Checked 5 Nov 2026 Details →
  5. 5 Features page (SIP trunking) www.placetel.de Checked 5 Nov 2026 Details →
  6. 6 Integrations page www.placetel.de Checked 5 Nov 2026 Details →
  7. 7 API documentation www.placetel.de Checked 5 Nov 2026 Details →
  8. 8 Pricing page www.placetel.de Checked 5 Nov 2026 Details →
  9. 9 Price lists www.placetel.de Checked 5 Nov 2026 Details →
  10. 10 Public status page status.placetel.de Checked 5 Nov 2026 Details →
  11. 11 About page (company history and ownership) www.placetel.de Checked 5 Nov 2026 Details →
  12. 12 Legal notice www.placetel.de Checked 5 Nov 2026 Details →
  13. 13 Terms of service www.placetel.de Checked 5 Nov 2026 Details →
  14. 14 Privacy policy www.placetel.de Checked 5 Nov 2026 Details →
  15. 15 Data processing agreement (dpa) www.placetel.de Checked 5 Nov 2026 Details →
  16. 16 Technical and organisational measures www.placetel.de Checked 5 Nov 2026 Details →
  17. 17 Calling, numbers & call routing — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
  18. 18 Calling, numbers & call routing — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
  19. 19 Apps, desk phones & Microsoft Teams — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
  20. 20 Apps, desk phones & Microsoft Teams — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
  21. 21 Call centre, analytics & AI — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
  22. 22 Call centre, analytics & AI — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
  23. 23 CRM integration, API & administration — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
  24. 24 CRM integration, API & administration — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
  25. 25 Reliability, call security & telecoms compliance — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →
  26. 26 Reliability, call security & telecoms compliance — found from sitemap www.placetel.de Checked 5 Nov 2026 Details →