whats-best.ai
Search Sign in

Cloud Telephony (VoIP & Cloud PBX)

RingCentral RingEX

Rest of world Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by RingCentral, Inc. · www.ringcentral.com

Compare with Aircall → Report an error on this page Is this your product? →

Link to this page

RingCentral RingEX: AI-assisted analysis on whats-best.ai RingCentral RingEX: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

RingCentral RingEX at a glance

Vendor
RingCentral, Inc.
Headquarters
Not stated on the vendor’s pages as of 5 Nov 2026
Data hosting
Not stated on the vendor’s pages as of 5 Nov 2026
Free plan
Not stated on the vendor’s pages as of 5 Nov 2026
Starting price
“Sichern Sie sich unbegrenzte Minuten zu einem monatlichen Preis ab nur 65 $ pro Benutzer:in.” (vendor’s words) source, captured 5 Nov 2026
Panel verdict
The AI panel rates RingCentral RingEX 3/5, the mean of 6 judges. RingCentral's RingEX cloud phone system, with its RingCX contact centre, drew weighted verdicts from 5.9 to 6.8. how scores are made
As of
Vendor pages captured 5 Nov 2026; evaluated by the panel 6 Nov 2026. all sources

RingCentral RingEX alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Contact Centre Lead

Weighted verdict

Leads customer support for an online shop for bicycle parts, with eighteen agents in Leipzig and a hotline in German and English. On Mondays after a sale the queue reaches forty callers. Wants skills-based queues, a wallboard, callbacks instead of hold music, listen and whisper for training new agents, reports per agent and hour, and call summaries in the helpdesk without anyone typing them.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Contact Centre Lead

Panel median The Contact Centre Lead This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Contact Centre Lead
Calling, numbers & call routing 3.5 of 5 3.5 of 5
Apps, desk phones & Microsoft Teams 3 of 5 3 of 5
Call centre, analytics & AI 4 of 5 4 of 5
CRM integration, API & administration 3.5 of 5 3.5 of 5
Reliability, call security & telecoms compliance 3.5 of 5 3.5 of 5
European sovereignty 2 of 5 2 of 5

Calling, numbers & call routing

How this is scored

What the phone system does with a call: local geographic numbers in the customer's own area code and in other countries, number blocks and porting of existing numbers, extensions, IVR menus, queues, ring groups and hunt groups, time-based and holiday routing, call forwarding and transfer, voicemail to email, fax to email, conference calls, call recording, call park and pickup, busy lamp fields, caller ID per user or team, and emergency calls (110 and 112) with the caller's location.

0 — Places no phone calls on the public telephone network; a chat or meeting tool with internal calling only.

3 — Phone numbers and extensions with forwarding and voicemail; IVR, queues, time-based routing and porting are basic or not described.

5 — Local numbers in the customer's area code with porting documented, IVR menus, queues and ring groups, time-based and holiday routing, voicemail to email, call transfer and pickup, call recording, fax or fax to email, and emergency calling described.

8 — Number blocks and international numbers in many countries, a visual call flow editor, skills or priority routing, call park and busy lamp fields, recording rules per user or queue with consent announcements, emergency calls with a registered location per user or site, and the porting process and its timelines documented.

10 — Call handling a large multi-site company runs on: every feature above with number provisioning and porting by API, routing by caller data from the CRM, location-aware emergency calling for home offices, and the full feature set documented per plan with its limits.

Report an error

The Contact Centre Lead

Drag-and-drop IVR menus, queues with ring groups, business-hours, after-hours and holiday answering rules, voicemail-to-email transcription, fax on a single number and free number porting typically within 7 to 14 business days are all documented, and emergency calling with a registered address is described in detail, including the German rule that the address must lie within the local area code. Numbers across over 75 countries and a visual call-flow editor bring it close to the top band. We found no public information on number blocks or call park and busy lamp fields, which keeps me a notch below. 2 6 12 13 14 22

Report an error

Apps, desk phones & Microsoft Teams

How this is scored

Where the calls are made and taken: desktop and mobile softphone apps, a browser client, presence, desk phones and DECT handsets from named makers (Yealink, Snom, Gigaset, Poly, Cisco) provisioned automatically, devices for sale or rent, the mobile phone as an extension with the company number shown, fixed-mobile convergence, Microsoft Teams calling through Direct Routing or Operator Connect, headset support, and the apps' ratings and update notes.

0 — No app and no device support; calls only through hardware the customer configures by hand.

3 — A softphone or mobile app; desk phones, Teams calling and the company number on mobile are basic or not described.

5 — Desktop, mobile and browser apps with presence, desk phones from named makers provisioned automatically, the company number shown on outgoing mobile calls, call handover between devices, and a Microsoft Teams integration or connector.

8 — A list of supported desk and DECT phones with auto-provisioning documented, devices sold or rented, Microsoft Teams calling through Direct Routing or Operator Connect with certification stated, fixed-mobile convergence with a SIM or mobile network, and app features documented per platform.

10 — Every endpoint a workforce uses, managed from one place: desk, DECT, mobile, browser and Teams with feature parity stated, device fleet management and firmware updates from the portal, and the app's accessibility and offline behaviour documented.

Report an error

The Contact Centre Lead

Desktop, mobile and browser clients with presence sync, device switching, and telephony inside Microsoft Teams through Direct Routing and an embedded app, with Microsoft certification named for the contact centre, cover what my agents touch daily. Yealink desk phones are documented, though the captured guide walks through manual provisioning from the phone's web interface, and hardware sales terms indicate devices are sold. We found no public information on fixed-mobile convergence, headset support or app store ratings. 3 4 6 8 15 16

Report an error

Call centre, analytics & AI

How this is scored

How a team that lives on the phone is run: ACD queues with skills and priorities, agent states and wrap-up time, a wallboard, live monitoring with listen, whisper and barge, callbacks instead of waiting, outbound and power dialers, call statistics and reports per agent and queue, missed-call handling, AI transcription, summaries and sentiment, an AI receptionist or voicebot, and SMS or WhatsApp beside calls.

0 — No queues or call statistics of any kind; calls ring until someone answers.

3 — A simple queue and a call history; agent states, live monitoring, reports and AI features are basic or not described.

5 — Queues with agent log-in and log-out, wrap-up time, a wallboard or live view, call statistics per agent and queue, missed-call lists with callback, call recording for coaching, and AI transcription or summaries offered.

8 — Skills-based routing, listen, whisper and barge, callback in queue, outbound or power dialers, scheduled and exportable reports, AI transcription, summaries and sentiment with the languages listed, an AI receptionist or voicebot, and SMS or messaging channels beside calls.

10 — A contact centre that replaces a separate suite: workforce management and quality scoring, omnichannel routing, real-time AI coaching, and every AI feature documented with its model provider, data handling and an opt-out.

Report an error

The Contact Centre Lead

This is close to what I run my Monday queue on: nine routing methods including skills-based and priority routing, discreet listen, whisper and barge-in for coaching new agents, four outbound dialers, over 200 prebuilt reports with real-time dashboards and alerting when queue limits are crossed, and AI transcription, summaries and sentiment with automatic after-call documentation into the CRM. An AI receptionist speaking multiple languages with mid-call switching, plus over twenty digital channels beside voice, is exactly the direction we want. We found no public information on callbacks offered while waiting in queue, and scheduled or exportable reports are not described — precisely the gap that hurts when forty callers are holding. 2 3 4 6 13 15 17 18

Report an error

CRM integration, API & administration

How this is scored

How the phone system fits the company: integrations with CRM and helpdesk tools (Salesforce, HubSpot, Pipedrive, Zendesk, Microsoft Dynamics) with click-to-call, caller pop-ups and automatic call logging, a documented REST API and webhooks for call events, SIP trunks for an existing PBX and bring-your-own-carrier, an admin portal with roles, single sign-on (SAML) and SCIM, two-factor authentication, multi-site and multi-company set-up, bulk user import, audit logs, and partner or reseller accounts.

0 — No integrations and no administration beyond one login per number.

3 — A web portal to manage users and numbers and one or two integrations; the API, roles and SSO are basic or not described.

5 — Integrations with the common CRM and helpdesk tools with click-to-call and call logging, a documented REST API and webhooks, an admin portal with roles, two-factor authentication, several sites in one account, and SIP trunking or a connection to an existing PBX.

8 — Caller pop-ups and call data written to the CRM record, an API covering users, numbers, routing and call records, single sign-on (SAML) and SCIM provisioning, audit logs, bulk import and templates, partner or reseller accounts with sub-customers, and SIP trunks documented for named PBX systems.

10 — Administration that scales across many sites and companies: every setting reachable by API with parity stated, granular roles per site and team, SSO enforced with SCIM, audit logs exportable to a SIEM, and a partner portal with white-label and separate billing.

Report an error

The Contact Centre Lead

Click-to-call, screen pop-ups and automatic call logging are documented for Salesforce and Zoho, SCIM user provisioning is documented endpoint by endpoint, and administration shows custom roles, single sign-on with enforced multi-factor authentication, an audit trail, multi-site management and bulk user creation. With over 500 APIs and SDKs in eleven languages, the platform side is broad. We found no public information on webhooks, on SAML as the single sign-on protocol, or on partner and reseller accounts, and SIP trunks for a named PBX are not described. 3 5 6 7 14 16 19 20

Report an error

Reliability, call security & telecoms compliance

How this is scored

Whether the service holds on a bad day and in an audit: redundant data centres and carrier connections, a stated availability or SLA with credits, the vendor's own public status page and incident history, call quality measures (codecs, quality monitoring), encryption of signalling and media (TLS and SRTP), registration as a telecoms provider with the national regulator (Bundesnetzagentur or its EU equivalent), the secrecy of telecommunications, recording consent and retention, emergency call handling for remote users, fraud protection against toll fraud, and security certifications such as ISO 27001.

0 — Nothing on availability, security or the provider's status as a telecoms operator.

3 — A claim of high availability or "German data centres"; encryption, the SLA, the status page and regulatory status are basic or not described.

5 — Redundant data centres named by country, a public status page, TLS and SRTP encryption offered, the provider's registration with the national regulator or the carrier behind the numbers stated, a stated availability, and call recording rules described.

8 — An SLA with credits published, the incident history public, encryption on by default with the protocols documented, ISO 27001 or comparable certification with its scope, toll fraud protection and spending limits, emergency calls from softphones and home offices documented, and retention of recordings and call records stated.

10 — Carrier-grade operation evidenced: geo-redundant platforms with failover tested and published, end-to-end encryption options, independent audits (ISO 27001, BSI C5 or SOC 2) with reports available, and the regulatory and lawful-interception obligations explained in plain language.

Report an error

The Contact Centre Lead

A 99.999 percent availability claim backed by a stated nineteen-quarter record of under 79 seconds of downtime, TLS and SRTP secure voice, encryption at rest, end-to-end encrypted calls in closed beta, and a remarkable certification set — ISO 27001, 27017, 27018 and 22301, SOC 2 and SOC 3, a C5 attestation in English and German, HITRUST, Cyber Essentials Plus and PCI — give me audit confidence. Emergency calling from softphones and home offices is documented in unusual detail, including handoff to the smartphone's native dialer. We found no public information on an SLA with credits, a public incident history, registration with the Bundesnetzagentur, or toll-fraud protection. 2 4 7 11 12 21 22

Report an error

European sovereignty

How this is scored

Who the contracting entity and the parent company are, where call records, voicemails, recordings, transcripts, contacts and account data are stored and processed, which carriers carry the calls, and who the subprocessors are (hosting, carriers and number providers, SMS gateways, AI transcription and summary models, email delivery, support and payment tools). Independently sourced by the sovereignty pipeline. International numbers and carriers needed to reach other countries are part of what the product does and are not counted against it; where the data is stored and who processes it is. A self-hosted phone system the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.

0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.

3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.

5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (AI transcription, SMS, support, payment) run through non-EU providers without a stated safeguard.

8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated — or a self-hosted edition documented that keeps every record on the customer's own servers.

10 — Sovereign end to end and evidenced: European ownership, entity, hosting, carriers and every subprocessor including the AI models, or a self-hosted edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.

Report an error

The Contact Centre Lead

German customers contract with RingCentral Germany GmbH in Hamburg under German law, a data protection officer sits in Dublin, and a published data processing agreement with a subprocessor list exists, with standard contractual clauses and Data Privacy Framework certification stated as transfer safeguards. However, the privacy notice says information collected in the EEA can be transmitted to and stored on servers in the United States and Switzerland, and we found no public information on EU hosting for recordings and transcripts. The parent company is RingCentral, Inc. of the USA. 9 10 11 17 21

Report an error

Pricing transparency not rated — the vendor publishes no price

How this is scored

Whether a buyer can compute the real annual cost from public pages alone: price per user or extension and per plan, what numbers, number blocks and porting cost, which calls are included in a flat rate (landline, mobile, international) and what the rest cost per minute, which features (call centre, recording, AI, CRM integrations, Teams calling) cost extra, device prices or rent, set-up fees, minimum term and notice period, and VAT.

0 — No public prices at all; every customer is a sales call or a partner quote.

3 — A starting price per user exists, but what numbers, minutes, porting and add-ons cost is unclear.

5 — Plans are public with their price per user and main inclusions, but at least one commonly needed piece (number blocks, porting, international minutes, call centre seats, AI or recording) is unpriced or "on request".

8 — Every plan priced publicly with its scaling rule, a per-minute price list for calls outside the flat rate, numbers, porting and devices priced, add-ons priced, set-up fees, minimum term and VAT treatment stated.

10 — Complete price computability: annual cost derivable for a given number of users, numbers, sites and call minutes, with every add-on, device, porting and support fee and the cancellation and number-export terms published.

Report an error

The Contact Centre Lead

One starting price is public — "ab nur 65 $ pro Benutzer:in" per month with unlimited minutes, quoted in US dollars on the German site — alongside a plan ladder with 100 to 2000 included minutes per user, free porting, prices exclusive of taxes and a EUR 40 late fee. A document named as German outbound call rates appears in the legal document list, but the captured pages show no per-plan prices in euros, no number or device prices, and no set-up fee or minimum term length. For eighteen agents I could not compute a real annual cost from what was captured. 2 3 6 8 9 14

Report an error

European sovereignty — proven facts

0 of 6 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Hosting location Not determined — uncited Report an error
Hosting options Not determined — uncited Report an error
Open source Not determined — uncited Report an error
Data processing agreement Not determined ⚠ unverified — uncited Report an error
Transfer impact assessment Not determined — uncited Report an error

Questions about RingCentral RingEX

Is RingCentral RingEX European?

No. whats-best.ai classifies RingCentral RingEX as Rest of world.

Where does RingCentral RingEX store data?

Not stated on the vendor’s pages as of 5 Nov 2026.

Does RingCentral RingEX have a free plan?

Not stated on the vendor’s pages as of 5 Nov 2026.

What are the best alternatives to RingCentral RingEX?

As of 6 Nov 2026, the panel rates Placetel (3.5/5), Aircall (3/5) and CloudTalk (3/5) highest among the other 13 Cloud Telephony (VoIP & Cloud PBX) products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Placetel (EU origin, foreign-owned). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: RingCentral RingEX alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

Do you know more about RingCentral RingEX? Tell us Report an error on this page

Sources (22)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.ringcentral.com Checked 5 Nov 2026 Details →
  2. 2 Features page (business phone) www.ringcentral.com Checked 5 Nov 2026 Details →
  3. 3 Features page (RingCX contact centre) www.ringcentral.com Checked 5 Nov 2026 Details →
  4. 4 Features page (Microsoft Teams integration) www.ringcentral.com Checked 5 Nov 2026 Details →
  5. 5 API documentation developers.ringcentral.com Checked 5 Nov 2026 Details →
  6. 6 Pricing page www.ringcentral.com Checked 5 Nov 2026 Details →
  7. 7 Security / trust page www.ringcentral.com Checked 5 Nov 2026 Details →
  8. 8 Legal documents www.ringcentral.com Checked 5 Nov 2026 Details →
  9. 9 Terms of service (names the contracting company) www.ringcentral.com Checked 5 Nov 2026 Details →
  10. 10 Privacy policy www.ringcentral.com Checked 5 Nov 2026 Details →
  11. 11 Data processing agreement (dpa) www.ringcentral.com Checked 5 Nov 2026 Details →
  12. 12 Emergency calling terms www.ringcentral.com Checked 5 Nov 2026 Details →
  13. 13 Calling, numbers & call routing — found from sitemap www.ringcentral.com Checked 5 Nov 2026 Details →
  14. 14 Calling, numbers & call routing — found from sitemap www.ringcentral.com Checked 5 Nov 2026 Details →
  15. 15 Apps, desk phones & Microsoft Teams — found from sitemap www.ringcentral.com Checked 5 Nov 2026 Details →
  16. 16 Apps, desk phones & Microsoft Teams — found from sitemap support.ringcentral.com Checked 5 Nov 2026 Details →
  17. 17 Call centre, analytics & AI — found from sitemap www.ringcentral.com Checked 5 Nov 2026 Details →
  18. 18 Call centre, analytics & AI — found from sitemap www.ringcentral.com Checked 5 Nov 2026 Details →
  19. 19 CRM integration, API & administration — found from sitemap developers.ringcentral.com Checked 5 Nov 2026 Details →
  20. 20 CRM integration, API & administration — found from sitemap developers.ringcentral.com Checked 5 Nov 2026 Details →
  21. 21 Reliability, call security & telecoms compliance — found from sitemap www.ringcentral.com Checked 5 Nov 2026 Details →
  22. 22 Reliability, call security & telecoms compliance — found from sitemap www.ringcentral.com Checked 5 Nov 2026 Details →