Call centre, analytics & AI — found from sitemap — RingCentral RingEX

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Facts read from this source

• Core capability Report an error

  “AI Receptionist automatically answers calls, sends texts, and books appointments, so every customer feels taken care of, day or night.”

• Availability 24 7 Report an error

  “Answer calls 24/7 with AI”

• Capabilities Report an error

  “Handle FAQs, texts, appointment scheduling, and lead capture, so every customer inquiry becomes an opportunity.”

• Context routing Report an error

  “Route calls with context Direct calls by names, locations, and keywords—no repeats, no wrong transfers, with all the details you need.”

• Multilingual Report an error

  “Engage with natural interactions Deliver human-like conversations in multiple languages without rigid IVR menus.”

• Quick setup Report an error

  “Set up in minutes No IT support needed. Quickly train AI Receptionist using your website, FAQs, or uploaded documents.”

• Scalability Report an error

  “Scale without extra staff Support multiple customers at once during peak hours, and easily add more AI Receptionists as your business grows or opens new locations.”

• Sms capabilities Report an error

  “New Your AI Receptionist now answers text messages 24/7 automated responses for common customer inquiries. Frictionless appointment booking directly through text. Smarter hand-offs to help live agents resolve issues faster.”

• Setup website content Report an error

  “Add your business website Set up AI Receptionist instantly with your website content, including FAQs and business details, so you're ready to go right away.”

• Call summary handoff Report an error

  “Route calls with context Your AI Receptionist knows who handles what across your team and seamlessly hands off each call with an attached call summary.”

• Live sync actions Report an error

  “Take action to resolve simple calls Connect your CRM, scheduling, ecommerce, and messaging tools in real time to automatically sync customer details, book appointments, log calls, and update records.*”

• Voice language options Report an error

  “Speak the language of your customers Choose from multiple voices and languages—AI Receptionist recognizes your customers’ language and switches seamlessly during the call.”

• Llm partners subprocessors Report an error

  “We use industry recognized LLMs to minimize risks of irrelevant responses. For a list of our partners see our subprocessor list.”

• Not trained on customer data Report an error

  “We don’t use your data to train our AI models, and we provide transparency about how our data is collected and used.”

• Regulatory compliance Report an error

  “Our AI agent is developed and used in compliance with privacy laws, AI regulation and RingCentral secure development policies.”

• Bias testing Report an error

  “We test our AI for potential bias and undesirable outputs, and test for equality and accessibility of the tools across various demographics.”

• Ecommerce sync Report an error

  “Sync your CRM, scheduling, and ecommerce apps to automate customer interactions with AI.*”

• Demo phone number Report an error

  “Call 1-8445-TRY-AIR (1-844-587-9247) and experience our AI Receptionist in action.”

• Sales phone Report an error

  “Talk to an expert: (800) 574 5290”

• Integration caveat coming soon Report an error

  “*Coming soon”

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Scores citing this record

• The Contact Centre Lead Call centre, analytics & AI
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