Legal documents — JustCall

Cited by

Facts read from this source

• Contracting entity Report an error

  “SaaS Labs US, Inc., a Delaware corporation with principal office at 355 Bryant Street, #403 San Francisco CA 94107, United States of America ("JustCall”)”

• Terms effective date Report an error

  “These Terms and Conditions are effective on 25 September 2023”

• Terms previous version Report an error

  “The previous version of the Terms and Conditions is applicable in case you have created your account prior to 01 August 2023 and continue to be on an old Plan.”

• Service capabilities Report an error

  “JustCall provides online-based phone solutions and services that include the ability to make, receive, forward voice calls, record and transcribe such calls, and send and receive messages”

• Emergency calls Report an error

  “JustCall does not support any emergency calls to any type of hospitals, law enforcement agencies, medical care units, or any type of emergency services of any kind”

• Standard included Report an error

  “JustCall will provide standard support services to resolve technical issues with, and answers queries regarding the use of the Service for purchased Service Customers at no additional cost.”

• Free trial duration days Report an error

  “Customer may elect to try the Service at no cost (except for any Usage Fees beyond USD 2) for trial period of not more than 14 days”

• Free trial liability cap usd Report an error

  “its liability for Free Trials will not exceed USD 100.”

• Billing options Report an error

  “Customer may select a Plan on a monthly basis or annual basis either from their JustCall Account or by entering into an Order Form.”

• Usage fees excluded Report an error

  “Any fees associated with inbound and outbound calling, and inbound and outbound messaging are not included in the Fixed Fees, and such fees collectively are “Usage Fees””

• Calling billing increment Report an error

  “Airtime and other measured usage (“Chargeable Time”) is billed in full-minute increments, and actual airtime and usage are rounded up to the next full-minute increment at the end of each call for billing purposes.”

• Credits prepaid Report an error

  “The Customer will be required to purchase credits in advance which will be applied toward Usage Fees (“Credits”) and the Customer acknowledges that the Customer will not be billed for Usage Fees in arrears.”

• Credits expiry on termination Report an error

  “Upon termination of this Agreement for any reason, all unused Credits shall expire in their entirety on the termination date and there shall be no refund of any unused Credits.”

• Late fee Report an error

  “JustCall may charge a late payment fee equal to 1.5% of the Customer’s outstanding balance per month, or the maximum rate permitted by law, whichever is highest.”

• Refund policy Report an error

  “The Customer is billed in advance on a monthly or annual basis and is non-refundable. There will be no refunds or credits for partial months of non-use of Service, upgrade or downgrade of Plans refund, and decreasing the User License(s) and/or JustCall Number(s) during a billing cycle.”

• Taxes excluded Report an error

  “Unless otherwise stated, the pricing does not include taxes, levies, duties, or assessments including value-added, sales, use or withholding taxes”

• Porting in fee Report an error

  “JustCall may charge a one-time fix fee for each phone number ported into the Customer's JustCall Account depending on the type and region of the phone number.”

• Port out fee Report an error

  “while JustCall does not charge a one-time fee for exporting a JustCall Number to another provider, it is the responsibility of the Customer to inquire from their provider about any fees for portability.”

• DPA Report an error

  “such personal data is processed in accordance with the terms of a Data Processing Agreement, which is available upon request and required for Customers who process the Personal Data of individuals located in the European Union, United Kingdom, and certain States of the United States”

• Data security Report an error

  “JustCall will take commercially reasonable administrative, physical, and technical safeguards for the protection of the security, confidentiality, and integrity of Customer’s Data”

• Usage data ownership Report an error

  “JustCall owns the Usage Data derived from the operation of the Service.”

• Third party products Report an error

  “JustCall can integrate with various Third-Party Products that are not affiliated with JustCall.”

• Payment processor Report an error

  “JustCall uses Stripe in the event the Payment Method is a credit or debit card, and the terms can be found here.”

• Liability cap Report an error

  “EXCEED TOTAL AMOUNTS PAID BY CUSTOMER DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM GIVING RISE TO SUCH DAMAGES.”

• Confidentiality period Report an error

  “agree to hold each other's Confidential Information in confidence during the Term of this Agreement and for three (3) years thereafter.”

• Trademark opt out contact Report an error

  “the Customer shall notify JustCall at the email address legal@saaslabs.co.”

• Number portability Report an error

  “JustCall provides, at the Customer's written request, provisions for porting in a number or porting out a JustCall Number according to Applicable Laws and the applicable technical and geographical eligibility conditions.”

• Number countries Report an error

  “JustCall may make available JustCall Numbers to Customer in multiple countries.”

• Documents listed Report an error

  “Terms And Conditions Fair Usage Policy Privacy Policy Integration Partner Program Agreement Applicant Privacy Notice Cookie Notice Refund Policy Responsible Disclosure Policy GDPR Compliance JustCall Referral Program Terms”

• Site domain Report an error

  ““Site” is defined as the website www.justcall.io or www.saaslabs.co”

• Unlimited features fup Report an error

  “Customers with Included Minutes and Messages feature and Unlimited Inbound Calling feature is subject to Fair Usage Policy which is hereby incorporated by reference into these Terms and Conditions.”

• Monitoring rights Report an error

  “JustCall reserves the right to view, monitor, and record activity on the Site and the Service without notice to the fullest extent permitted by applicable law.”

Scores citing this record

• The Contact Centre Lead Calling, numbers & call routing
• The Contact Centre Lead Reliability, call security & telecoms compliance
• The Contact Centre Lead European sovereignty
• The Data Protection Officer Calling, numbers & call routing
• The Data Protection Officer Reliability, call security & telecoms compliance
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The IT Administrator Calling, numbers & call routing
• The IT Administrator European sovereignty
• The Office Manager Calling, numbers & call routing
• The Office Manager Reliability, call security & telecoms compliance
• The Office Manager European sovereignty
• The Office Manager Pricing transparency
• The Inside Sales Lead Calling, numbers & call routing
• The Inside Sales Lead Reliability, call security & telecoms compliance
• The Inside Sales Lead European sovereignty
• The Inside Sales Lead Pricing transparency
• The Skeptic Calling, numbers & call routing
• The Skeptic Reliability, call security & telecoms compliance
• The Skeptic European sovereignty
• The Skeptic Pricing transparency