Terms of service (names the operating company) — JustCall

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Facts read from this source

• Previous version applicability Report an error

  “The previous version of the Terms and Conditions is applicable in case you have created your account prior to 01 August 2023 and continue to be on an old Plan.”

• Core capabilities Report an error

  “JustCall provides online-based phone solutions and services that include the ability to make, receive, forward voice calls, record and transcribe such calls, and send and receive messages”

• No emergency calls Report an error

  “JustCall does not support any emergency calls to any type of hospitals, law enforcement agencies, medical care units, or any type of emergency services of any kind”

• Third party integrations Report an error

  “JustCall can integrate with various Third-Party Products that are not affiliated with JustCall.”

• Standard support Report an error

  “JustCall will provide standard support services to resolve technical issues with, and answers queries regarding the use of the Service for purchased Service Customers at no additional cost.”

• Account verification required Report an error

  “access to a JustCall Account is subject to the successful completion of our internal verification process of the Customer, which must be passed before any use of the Service is permitted.”

• Free trial duration Report an error

  “Customer may elect to try the Service at no cost (except for any Usage Fees beyond USD 5) for trial period of not more than 14 days, from the Effective Date”

• Free trial liability cap Report an error

  “JustCall offers no warranty, or indemnity for Free Trials, and its liability for Free Trials will not exceed USD 100.”

• Billing periods Report an error

  “Customer may select a Plan on a monthly basis or annual basis either from their JustCall Account or by entering into an Order Form.”

• Usage fees Report an error

  “Any fees associated with inbound and outbound calling, and inbound and outbound messaging are not included in the Fixed Fees, and such fees collectively are “Usage Fees””

• Calling billing increment Report an error

  “Airtime and other measured usage (“Chargeable Time”) is billed in full-minute increments, and actual airtime and usage are rounded up to the next full-minute increment at the end of each call”

• Messaging billing increment Report an error

  “Messaging rates are on the basis of per-segment and is rounded up to the next segment increment at the end of each message for billing purposes. One segment equals 160 characters.”

• Credits prepaid Report an error

  “The Customer will be required to purchase credits in advance which will be applied toward Usage Fees (“Credits”) and the Customer acknowledges that the Customer will not be billed for Usage Fees in arrears. Credits may not be applied toward Fixed Fees or any other fees.”

• Credits expiration Report an error

  “Upon termination of this Agreement for any reason, all unused Credits shall expire in their entirety on the termination date and there shall be no refund of any unused Credits.”

• Removed licenses no refund Report an error

  “No refund will be given for any removal of a User License and/or JustCall Number during the ongoing billing cycle.”

• Late fee Report an error

  “JustCall may charge a late payment fee equal to 1.5% of the Customer’s outstanding balance per month, or the maximum rate permitted by law, whichever is highest.”

• Acceleration clause Report an error

  “If any charge or fees owed by the Customer under this Agreement is thirty (30) days or more overdue, JustCall may, without limiting its other rights and remedies, accelerate the Customer's unpaid fee obligations under the Agreement”

• Taxes excluded Report an error

  “Unless otherwise stated, the pricing does not include taxes, levies, duties, or assessments including value-added, sales, use or withholding taxes”

• Refund policy Report an error

  “The Customer is billed in advance on a monthly or annual basis and is non-refundable. There will be no refunds or credits for partial months of non-use of Service, upgrade or downgrade of Plans refund”

• Payment processor Report an error

  “JustCall uses Stripe in the event the Payment Method is a credit or debit card, and the terms can be found here.”

• Number costs fixed Report an error

  “The cost of JustCall Numbers vary from country to country. Only upon the confirmation of the Customer shall JustCall procure a JustCall Number. Once the JustCall Number is procured, the Customer's JustCall Account will be charged the fixed cost for the JustCall Number.”

• Port in fee possible Report an error

  “JustCall may charge a one-time fix fee for each phone number ported into the Customer's JustCall Account depending on the type and region of the phone number.”

• Port out requirements Report an error

  “If the Customer wishes to export the JustCall number to another provider, the Customer must have subscribed to a paid plan of the Service. Further, while JustCall does not charge a one-time fee for exporting a JustCall Number to another provider”

• Number portability supported Report an error

  “JustCall provides, at the Customer's written request, provisions for porting in a number or porting out a JustCall Number according to Applicable Laws and the applicable technical and geographical eligibility conditions.”

• Numbers non transferable Report an error

  “The Customer cannot assign, transfer, rent, or sell any JustCall Numbers.”

• Usage data ownership Report an error

  “JustCall owns the Usage Data derived from the operation of the Service. Nothing contained herein shall prevent JustCall from utilising the Usage Data for purposes of providing and maintaining, delivering, and/or improving the Service provided that any data so used shall be de-identified and presented in the aggregate”

• Customer data ownership Report an error

  “JustCall agrees, as between the Parties, the Customer retains all rights, titles, and interests in and to all Intellectual Property rights in the Customer Data.”

• DPA required for EU UK Report an error

  “such personal data is processed in accordance with the terms of a Data Processing Agreement, which is available upon request and required for Customers who process the Personal Data of individuals located in the European Union, United Kingdom, and certain States of the United States”

• Confidentiality period Report an error

  “The Parties (including their respective employees and agents) agree to hold each other's Confidential Information in confidence during the Term of this Agreement and for three (3) years thereafter.”

• Claims window Report an error

  “Any cause of action the Customer may have with respect to its use of the Site and Service must be commenced and provided to Justcall within one (1) year after the claim or cause of action arises or it shall be deemed waived by Customer.”

• Customer age requirement Report an error

  “affirms that the representative of the Customer is at least eighteen (18) years of age and has the required authority to enter into this Agreement”

• License scope Report an error

  “a limited, revocable, nonexclusive, non-transferable and right to access and use the Service and the Site solely for its internal business purposes.”

• Trademark use opt out Report an error

  “The Customer grants JustCall the right to use and reproduce the Customer's name, logo and trademark to identify Customer as a JustCall customer on the Site and other marketing materials.”

• Fair usage policy applies Report an error

  “Customers with Included Minutes and Messages feature and Unlimited Inbound Calling feature is subject to Fair Usage Policy which is hereby incorporated by reference into these Terms and Conditions.”

• Rate change notice Report an error

  “JustCall may change the Calling Rates and Messaging Rates at any time and will endeavor, but is not required to, to provide notice of such change prior to its implementation.”

• Rate inquiry contact Report an error

  “Customers may request the Calling Rates and Messaging Rates currently applicable by sending a request to help@justcall.io.”

• Upgrade invoicing Report an error

  “Additional Licenses, Additional JustCall Numbers, any add-on features, and any Plan upgrades shall be invoiced either (i) immediately before activation on a pro-rata basis for the remainder of the then-current billing cycle, or (ii) in arrears on a pro-rated basis, as indicated at the time of purchase or activation.”

• Credit card auto charge Report an error

  “authorizes JustCall and/or any other company acting as a billing agent for JustCall to (a) charge the Payment Method for fees corresponding to Fixed Fees at the billing frequency chosen by Customer”

• Monitoring right Report an error

  “JustCall reserves the right to view, monitor, and record activity on the Site and the Service without notice to the fullest extent permitted by applicable law.”

• Upgrades without approval Report an error

  “JustCall may change technical features in order to keep pace with the latest demands and technological developments or to comply with any Applicable Laws without obtaining the Customer’s written pre-approval.”

• Warranty disclaimer Report an error

  “THE SERVICES ARE BEING PROVIDED ‘AS IS' AND ‘AS AVAILABLE', AND EXCEPT FOR THE WARRANTIES EXPRESSLY SET FORTH IN THIS AGREEMENT, JUSTCALL MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED”

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Scores citing this record

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• The Office Manager European sovereignty
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• The Inside Sales Lead Calling, numbers & call routing
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