Features page — Dialpad

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Facts read from this source

• Platform scope Report an error

  “Explore features across Dialpad's AI platform for customer experience, where contact center, AI Agents, and business communications all work together in one platform, turning CX interactions into conversation intelligence your team can act on.”

• AI features Report an error

  “AI chatbot for customer service AI sales assistant AI CSAT AI Scorecards AI Playbooks Artificial intelligence AI Recaps Automatic call distribution (ACD) AI Coaching Hub AI Transcription AI sales coach AI Live Coach Cards Auto attendant AI Live Coach”

• Call features Report an error

  “Automatic call distribution (ACD)”

• Byo carrier Report an error

  “Bring your own carrier”

• Business text messaging Report an error

  “Business text messaging”

• Byod Report an error

  “BYOD: Bring Your Own Device”

• Conferencing Report an error

  “Conference room platform Conference call dial-out Conference call dial-in number Conference call app Conference calls”

• Call customization Report an error

  “Custom caller ID Call blocking Custom hold music Call waiting Call screening Call masking Call flip”

• Csat surveys Report an error

  “CSAT survey software for contact centers”

• Call queue routing Report an error

  “Call queue software for high-volume contact centers”

• Call analytics Report an error

  “Call center speech analytics Call notes Company directory”

• Dialpadgpt Report an error

  “DialpadGPT”

• Admin portal Report an error

  “Dialpad Admin Portal”

• Dnd Report an error

  “Do Not Disturb (DND)”

• Dialpad everywhere Report an error

  “Dialpad Everywhere widget”

• Document sharing Report an error

  “Document sharing”

• International numbers Report an error

  “International phone numbers International conference calls IVR system International calling International offices”

• Ivr Report an error

  “IVR system”

• Local presence Report an error

  “Local presence”

• Number porting Report an error

  “Number porting”

• Power dialer Report an error

  “Power dialer”

• Pinless calls Report an error

  “PINless calls”

• Post call automation Report an error

  “Post-Call Automation for Contact Centers”

• Ring options Report an error

  “Simultaneous ring”

• Sales intelligence Report an error

  “Sales call intelligence software for revenue teams”

• Screen sharing Report an error

  “Screen sharing”

• Toll free numbers Report an error

  “Toll-free numbers Three-way calling”

• Voicemail features Report an error

  “Visual voicemail Voicemail-to-email Virtual fax”

• Voicemail drop Report an error

  “Voicemail drop”

• Video features Report an error

  “Video chat Video calls for business”

• Voice transcription Report an error

  “Voice transcription”

• Workforce management Report an error

  “Workforce management (WFM)”

• Call recording Report an error

  “Call recording”

• Call pop Report an error

  “Call pop”

• Call tagging Report an error

  “Call tagging: Turn customer conversations into actionable data”

• Wallboards Report an error

  “Contact center wallboard”

• Browser calling Report an error

  “Call from browser”

• Live chat Report an error

  “Enterprise live chat software”

• Conversation intelligence Report an error

  “Conversation Intelligence Platform for Sales & Support”

• Meeting notes Report an error

  “Meeting notes app”

• Recurring meetings Report an error

  “Recurring meetings & conference calls”

• Secure conference Report an error

  “Secure conference calling”

• Hd calls Report an error

  “HD conference calls High-definition phone calls”

• Tech support page Report an error

  “Dialpad tech support”

• Setup deployment Report an error

  “Dialpad setup and deployment”

• Products Report an error

  “PRODUCTS Dialpad Resolve Dialpad Support Dialpad Sell Dialpad Connect Compare Plans”

Scores citing this record

• The Contact Centre Lead Calling, numbers & call routing
• The Contact Centre Lead Apps, desk phones & Microsoft Teams
• The Contact Centre Lead Call centre, analytics & AI
• The Contact Centre Lead CRM integration, API & administration
• The Data Protection Officer Calling, numbers & call routing
• The Data Protection Officer Apps, desk phones & Microsoft Teams
• The Data Protection Officer Call centre, analytics & AI
• The Data Protection Officer CRM integration, API & administration
• The Data Protection Officer European sovereignty
• The IT Administrator Calling, numbers & call routing
• The IT Administrator Apps, desk phones & Microsoft Teams
• The IT Administrator Call centre, analytics & AI
• The IT Administrator CRM integration, API & administration
• The Office Manager Calling, numbers & call routing
• The Office Manager Apps, desk phones & Microsoft Teams
• The Office Manager Call centre, analytics & AI
• The Office Manager CRM integration, API & administration
• The Inside Sales Lead Calling, numbers & call routing
• The Inside Sales Lead Apps, desk phones & Microsoft Teams
• The Inside Sales Lead Call centre, analytics & AI
• The Inside Sales Lead CRM integration, API & administration
• The Skeptic Calling, numbers & call routing
• The Skeptic Apps, desk phones & Microsoft Teams
• The Skeptic Call centre, analytics & AI
• The Skeptic CRM integration, API & administration