Cloud Telephony (VoIP & Cloud PBX)
Dialpad
Rest of world Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by Dialpad, Inc. · www.dialpad.com
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Dialpad at a glance
- Vendor
- Dialpad, Inc.
- Headquarters
- Not stated on the vendor’s pages as of 5 Nov 2026
- Data hosting
- Not stated on the vendor’s pages as of 5 Nov 2026
- Free plan
- Not stated on the vendor’s pages as of 5 Nov 2026
- Panel verdict
- The AI panel rates Dialpad 2.5/5, the mean of 6 judges. how scores are made
- As of
- Vendor pages captured 5 Nov 2026; evaluated by the panel 5 Nov 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
No written verdict for this product
The panel scored Dialpad, but the summary our synthesizer wrote did not survive our own contradiction check — twice. Rather than print a paragraph we cannot stand behind, we print none. Every score, rationale and source below is unaffected; read them and draw the conclusion yourself.
The scores
| Criterion | Panel median |
|---|---|
| Calling, numbers & call routing | 3 of 5 |
| Apps, desk phones & Microsoft Teams | 2 of 5 |
| Call centre, analytics & AI | 4 of 5 |
| CRM integration, API & administration | 3.5 of 5 |
| Reliability, call security & telecoms compliance | 2.5 of 5 |
| European sovereignty | 1.5 of 5 |
Calling, numbers & call routing
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How this is scored
What the phone system does with a call: local geographic numbers in the customer's own area code and in other countries, number blocks and porting of existing numbers, extensions, IVR menus, queues, ring groups and hunt groups, time-based and holiday routing, call forwarding and transfer, voicemail to email, fax to email, conference calls, call recording, call park and pickup, busy lamp fields, caller ID per user or team, and emergency calls (110 and 112) with the caller's location.
0 — Places no phone calls on the public telephone network; a chat or meeting tool with internal calling only.
3 — Phone numbers and extensions with forwarding and voicemail; IVR, queues, time-based routing and porting are basic or not described.
5 — Local numbers in the customer's area code with porting documented, IVR menus, queues and ring groups, time-based and holiday routing, voicemail to email, call transfer and pickup, call recording, fax or fax to email, and emergency calling described.
8 — Number blocks and international numbers in many countries, a visual call flow editor, skills or priority routing, call park and busy lamp fields, recording rules per user or queue with consent announcements, emergency calls with a registered location per user or site, and the porting process and its timelines documented.
10 — Call handling a large multi-site company runs on: every feature above with number provisioning and porting by API, routing by caller data from the CRM, location-aware emergency calling for home offices, and the full feature set documented per plan with its limits.
The Office Manager
Number porting, an IVR, call queues, simultaneous ring, voicemail-to-email, a virtual fax, call transfer and call recording are all documented, which covers the greeting-and-queue weeks at tax deadline. We found no public information on time-of-day or holiday routing, on emergency calls to 110 and 112, or on how long a port of our thirty-year-old number takes — for this office that silence is the deciding risk. 2 5 7
The IT Administrator
Number porting, IVR, queues with callback, voicemail-to-email, virtual fax, call recording, transfer, forwarding and even call park are all named as features, and call routing and custom IVR types are reachable through the APIs. I found no public information on time-based and holiday routing, call pickup, or emergency calls with a registered caller location — and that last point is exactly what a workforce with home offices needs documented. 2 5
The Contact Centre Lead
The captured pages document an IVR system with custom types, call queue software, automatic call distribution, number porting, international and toll-free numbers, call park, voicemail-to-email, virtual fax, conference calling and recording with admin-configurable compliance prompts and automated announcements — enough backbone to run our hotline. I found no public information on number blocks, busy lamp fields, time-based and holiday routing, emergency calling with a registered location, or the porting process and its timelines, which is what I would need before moving our Leipzig numbers. 2 5 7
The Inside Sales Lead
IVR, queues, porting, toll-free and international numbers, voicemail-to-email, transfer, park, recording and virtual fax are all listed, with call routing reachable by API and custom IVR types. But I found no public information on time-based routing, emergency calling for 110 and 112, number blocks, or the porting process and its timelines, and local German, Austrian or Swiss numbers are not spelled out beyond general international numbers. 2 5 7
The Data Protection Officer
IVR menus, queues, simultaneous ring, extensions, porting, voicemail-to-email, a virtual fax, call park, call recording and custom caller ID are all documented. I found no description of emergency calling, time-based or holiday routing, or the porting process and its timelines — for patients calling about results, emergency handling is not a nice-to-have, which holds this just below the mid level. 2 5
The Skeptic
IVR with custom types, queues, number porting, international and toll-free numbers, voicemail-to-email, virtual fax, call transfer, call park and custom caller ID are all documented, and routing is even reachable by API. But I found no public information on emergency calling with a caller location, on time-based or holiday routing, or on how long a port takes and what it costs — the questions that decide whether a real office can move. That puts it a notch above the standard business feature set, not at the top. 2 5
Apps, desk phones & Microsoft Teams
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How this is scored
Where the calls are made and taken: desktop and mobile softphone apps, a browser client, presence, desk phones and DECT handsets from named makers (Yealink, Snom, Gigaset, Poly, Cisco) provisioned automatically, devices for sale or rent, the mobile phone as an extension with the company number shown, fixed-mobile convergence, Microsoft Teams calling through Direct Routing or Operator Connect, headset support, and the apps' ratings and update notes.
0 — No app and no device support; calls only through hardware the customer configures by hand.
3 — A softphone or mobile app; desk phones, Teams calling and the company number on mobile are basic or not described.
5 — Desktop, mobile and browser apps with presence, desk phones from named makers provisioned automatically, the company number shown on outgoing mobile calls, call handover between devices, and a Microsoft Teams integration or connector.
8 — A list of supported desk and DECT phones with auto-provisioning documented, devices sold or rented, Microsoft Teams calling through Direct Routing or Operator Connect with certification stated, fixed-mobile convergence with a SIM or mobile network, and app features documented per platform.
10 — Every endpoint a workforce uses, managed from one place: desk, DECT, mobile, browser and Teams with feature parity stated, device fleet management and firmware updates from the portal, and the app's accessibility and offline behaviour documented.
The Office Manager
Browser calling, presence and one unified app are shown, calls can be flipped between devices, and Microsoft Teams connects through direct routing. We found no public information on desk phones from named makers with automatic provisioning, or on showing our company number on outgoing mobile calls — so keeping the partners' desk phones is not something these pages can vouch for. 2 3 4
The IT Administrator
Calling from the browser, presence, call flip and Microsoft Teams through direct routing are documented, which covers our office running on Teams with the company numbers. I found no public information on desk phones or DECT handsets from named makers, automatic provisioning of a device fleet, or the company number shown on mobile calls — and my production halls are on DECT handsets. 2 4
The Contact Centre Lead
Browser calling, a unified voice, video and messaging app, presence and status, call flip, and Microsoft Teams through direct routing are documented, which covers most of my agents' desks. I found no public information on supported desk phone or DECT models and auto-provisioning, devices for sale or rent, the company number shown on outgoing mobile calls, or a certification for the Teams connection, so I cannot plan the hardware side for the contact centre. 2 4 5
The Inside Sales Lead
Browser calling, one unified app for voice, video, messaging and AI, BYOD, and Microsoft Teams through direct routing are documented. I found no public information on desk phone makers and auto-provisioning, devices for sale or rent, or the mobile app showing the company number on outgoing calls. 2 3 4
The Data Protection Officer
Calls can be taken in the browser and in an all-in-one app, presence is shown, calls can be flipped between devices, and Microsoft Teams connects through direct routing. We found no public information on desk phones or DECT handsets from named makers, automatic provisioning, device sales or rental, or the company number shown on mobile calls, so the endpoint picture stays incomplete. 2 3 4
The Skeptic
Browser calling, presence, call flip between devices and Microsoft Teams through direct routing are documented, alongside a bring-your-own-device option. But no desk phone makers are named, automatic provisioning is not described, and I found no public information on a mobile app showing the company number or on fixed-mobile convergence. I know the calls live in a browser and in Teams; I do not know what sits on the desk. 2 3 4
Call centre, analytics & AI
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How this is scored
How a team that lives on the phone is run: ACD queues with skills and priorities, agent states and wrap-up time, a wallboard, live monitoring with listen, whisper and barge, callbacks instead of waiting, outbound and power dialers, call statistics and reports per agent and queue, missed-call handling, AI transcription, summaries and sentiment, an AI receptionist or voicebot, and SMS or WhatsApp beside calls.
0 — No queues or call statistics of any kind; calls ring until someone answers.
3 — A simple queue and a call history; agent states, live monitoring, reports and AI features are basic or not described.
5 — Queues with agent log-in and log-out, wrap-up time, a wallboard or live view, call statistics per agent and queue, missed-call lists with callback, call recording for coaching, and AI transcription or summaries offered.
8 — Skills-based routing, listen, whisper and barge, callback in queue, outbound or power dialers, scheduled and exportable reports, AI transcription, summaries and sentiment with the languages listed, an AI receptionist or voicebot, and SMS or messaging channels beside calls.
10 — A contact centre that replaces a separate suite: workforce management and quality scoring, omnichannel routing, real-time AI coaching, and every AI feature documented with its model provider, data handling and an opt-out.
The Office Manager
Queues with customer callback, a wallboard, speech analytics, a power dialer, transcription, summaries and sentiment are documented, together with AI voice agents, business text messaging beside calls, and even workforce management and real-time coaching. We found no public information on skills-based routing, on listen/whisper/barge supervision, or on which languages the AI covers. 2 3 5 6
The IT Administrator
This is the deepest part of the documentation: ACD, wallboards, customer callback, power dialers, speech analytics, sentiment, call summaries, screen recording, CSAT surveys, workforce management, live coaching and AI voice agents, with SMS and live chat beside calls. I found no public information on listen, whisper and barge or skills-based routing, and the languages for the AI features are not listed, so I stop a step below the top. 2 3 5
The Contact Centre Lead
This is the heart of the evidence for me: contact centre wallboard, customer callback, power dialer with an API, analytics and Stats APIs, AI Recaps, call summaries, transcription, sentiment and CSAT, screen recording, workforce management and AI scorecards are all documented, and the Zendesk and Salesforce integrations write summaries into the ticket and contact records without anyone typing. What the captured pages do not show is supervisor listen, whisper and barge for training my new agents, agent states and wrap-up, skills-based routing named as such, or the transcription languages — real gaps before I would call it a complete suite. 2 3 4 5
The Inside Sales Lead
ACD queues, a wallboard, customer callback, a power dialer with its own API, AI recaps, transcription, sentiment, CSAT and voice agents, SMS and chat, workforce management and AI scorecards cover my reps' workflow end to end. I found no public information on listen, whisper and barge or skills-based routing, and the transcription languages are not listed, which keeps me one step from the top. 2 3 5
The Data Protection Officer
Queues with automatic call distribution, wallboards, callback, a power dialer, screen recording, sentiment analysis, transcription, AI recaps, AI CSAT, AI voice and digital agents, SMS and live chat are documented, with workforce management and quality management in the same suite. My reservation is provenance of the AI: DialpadGPT is named as the engine, but nothing captured says where transcripts and summaries are produced, which languages are covered, or how an agent opts out; listen, whisper and barge supervision is also not described. 2 3 6
The Skeptic
ACD, queues, wallboards, customer callback, power dialers, speech analytics, screen recording, transcription, sentiment, CSAT surveys and live AI coaching are all documented, with workforce management, SMS, live chat and AI voice agents reachable by API. What the pages do not show: listen, whisper and barge for supervisors, skills-based routing stated plainly, or the languages the transcription covers. This reads like a full contact centre; the supervisory floor tools are the thin spot. 2 3 5
CRM integration, API & administration
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How this is scored
How the phone system fits the company: integrations with CRM and helpdesk tools (Salesforce, HubSpot, Pipedrive, Zendesk, Microsoft Dynamics) with click-to-call, caller pop-ups and automatic call logging, a documented REST API and webhooks for call events, SIP trunks for an existing PBX and bring-your-own-carrier, an admin portal with roles, single sign-on (SAML) and SCIM, two-factor authentication, multi-site and multi-company set-up, bulk user import, audit logs, and partner or reseller accounts.
0 — No integrations and no administration beyond one login per number.
3 — A web portal to manage users and numbers and one or two integrations; the API, roles and SSO are basic or not described.
5 — Integrations with the common CRM and helpdesk tools with click-to-call and call logging, a documented REST API and webhooks, an admin portal with roles, two-factor authentication, several sites in one account, and SIP trunking or a connection to an existing PBX.
8 — Caller pop-ups and call data written to the CRM record, an API covering users, numbers, routing and call records, single sign-on (SAML) and SCIM provisioning, audit logs, bulk import and templates, partner or reseller accounts with sub-customers, and SIP trunks documented for named PBX systems.
10 — Administration that scales across many sites and companies: every setting reachable by API with parity stated, granular roles per site and team, SSO enforced with SCIM, audit logs exportable to a SIEM, and a partner portal with white-label and separate billing.
The Office Manager
Native connections to Salesforce, HubSpot, Zendesk, ServiceNow, Zoho, Copper and Outreach with click-to-call and automatic call logging, a developer platform with OAuth, websocket events, a Python library and routing and statistics APIs, plus SAML and SCIM single sign-on and access control at company, office, department or user level. We found no public information on audit logs, bulk user import or SIP trunking for a named PBX system; bring-your-own-carrier is mentioned without detail. 2 4 5 7
The IT Administrator
Salesforce, HubSpot, Zendesk and ServiceNow integrations write calls, recordings and transcripts to the customer record with call pop-ups, the developer documentation covers REST APIs with OAuth, websocket events, routing, statistics and a Python client, and single sign-on via SAML and SCIM through Okta, Azure and Google is stated — the Entra ID provisioning I want is covered. I found no public information on audit logs, bulk user import, or an API for users and numbers to script our number plan. 2 4 5 7
The Contact Centre Lead
Native integrations with Salesforce, HubSpot and Zendesk place and log calls, write recordings, transcripts and AI recaps to the contact record, open tickets automatically and offer call pop; APIs with OAuth and API keys, websocket event subscriptions, routing and stats endpoints, a Python client library, SAML and SCIM single sign-on, and role-based access at company, office, department and user level are documented. I found no public information on audit logs, bulk user import or SIP trunks for a named PBX system, though bring-your-own-carrier and a partner marketplace are listed, and a custom integration can be built by the vendor's professional services for an additional fee. 2 4 5 7
The Inside Sales Lead
HubSpot is native — my reps can make and log calls from the dashboard with AI data populating the records — alongside call pop, a CTI mini dialer, a documented REST API with OAuth, websocket events and a Python library, SAML and SCIM single sign-on, and role-based access at company, office, department and user level. I found no public information on audit logs, bulk import or partner sub-accounts, and Pipedrive is reached only through Zapier. 2 4 5 7
The Data Protection Officer
Native integrations to Salesforce, HubSpot, Zendesk, ServiceNow, Zoho, Copper and Outreach with click-to-call, call pop-ups and calls, recordings and transcripts written to the CRM record; a documented API with OAuth, websocket event subscriptions, stats, routing and SMS endpoints and a Python client library; SAML and SCIM single sign-on; role-based access at company, office, department and user level; and a partner marketplace. We found no public information on audit logs or bulk user import, and SIP trunks for a named PBX are not described. 2 4 5 7
The Skeptic
Native integrations with Salesforce, HubSpot, Zendesk, ServiceNow, Zoho, Copper and Outreach carry click-to-call, call pop-ups and automatic logging, with SAML and SCIM single sign-on, access control at company, office, department and user level, a documented API using OAuth with a Python client, and a partner marketplace. I found no public information on audit logs, bulk user import, or SIP trunks documented for a customer's existing PBX — bring-your-own-carrier is named, nothing more. 2 4 5 7
Reliability, call security & telecoms compliance
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How this is scored
Whether the service holds on a bad day and in an audit: redundant data centres and carrier connections, a stated availability or SLA with credits, the vendor's own public status page and incident history, call quality measures (codecs, quality monitoring), encryption of signalling and media (TLS and SRTP), registration as a telecoms provider with the national regulator (Bundesnetzagentur or its EU equivalent), the secrecy of telecommunications, recording consent and retention, emergency call handling for remote users, fraud protection against toll fraud, and security certifications such as ISO 27001.
0 — Nothing on availability, security or the provider's status as a telecoms operator.
3 — A claim of high availability or "German data centres"; encryption, the SLA, the status page and regulatory status are basic or not described.
5 — Redundant data centres named by country, a public status page, TLS and SRTP encryption offered, the provider's registration with the national regulator or the carrier behind the numbers stated, a stated availability, and call recording rules described.
8 — An SLA with credits published, the incident history public, encryption on by default with the protocols documented, ISO 27001 or comparable certification with its scope, toll fraud protection and spending limits, emergency calls from softphones and home offices documented, and retention of recordings and call records stated.
10 — Carrier-grade operation evidenced: geo-redundant platforms with failover tested and published, end-to-end encryption options, independent audits (ISO 27001, BSI C5 or SOC 2) with reports available, and the regulatory and lawful-interception obligations explained in plain language.
The Office Manager
Encryption is documented by protocol — TLS for transit, WebRTC with SRTP on every call, AES 256-bit at rest on Google Cloud Platform — alongside ISO 27001, 27017 and 27018, SOC 2 Type II, admin-configurable recording consent prompts and stated retention policies. We found no public information on a stated availability or SLA with credits, a public status page and incident history, registration with the German telecoms regulator, toll-fraud protection, or emergency calling from home offices. 3 4 7
The IT Administrator
Encryption is properly documented — TLS, SRTP over WebRTC, AES-256 at rest on Google Cloud — with ISO 27001, 27017 and 27018 plus SOC 2 Type II stated, admin-configurable recording compliance with prompts and automatic pause, and enterprise retention policies. I found no public information on an availability figure or an SLA with credits, a public status page, registration as a telecoms provider, or emergency calls from home offices reaching the correct control centre. 3 4 7
The Contact Centre Lead
The trust pages document TLS, WebRTC with SRTP, AES 256-bit encryption at rest on Google Cloud Platform, SOC 2 Type II, ISO 27001, 27017 and 27018, HIPAA-ready products, a one-click data processing agreement, retention until deletion with custom enterprise policies, configurable recording prompts and automatic pause on sensitive data, and PII redaction in transcripts — a solid security posture. I found no public information on a stated availability or SLA with credits, a public status page with incident history, redundant data centres, registration with a telecoms regulator, emergency calls for home-office agents, or toll fraud protection, which matters when a Monday queue goes wrong. 3 4 7
The Inside Sales Lead
ISO 27001, 27017 and 27018 plus SOC 2 Type II are stated, TLS and SRTP over WebRTC are documented, recording compliance is admin-configurable with prompts and auto-pause, and Enterprise retention policies exist. I found no public information on an SLA or availability figure, a public status page or incident history, redundant data centres, emergency calls from home offices, toll fraud protection, or registration as a telecoms provider with a European regulator. 3 4 7
The Data Protection Officer
Encryption is documented at every layer — TLS, SRTP with WebRTC for media, AES 256 at rest on Google Cloud — alongside ISO 27001, 27017, 27018, SOC 2 Type II and HIPAA-ready products, and I credit the recording controls: admin-configured consent prompts, in-call indicators, automatic pause on sensitive data and PII redaction in transcripts. But no availability figure or SLA with credits, no status page or incident history, no telecoms regulator registration, no toll-fraud protections and no emergency-call handling appear on the captured pages, and retention is stated only as data kept until you choose to delete it, with custom policies reserved for Enterprise customers. 3 4 7
The Skeptic
Encryption is properly documented — TLS, SRTP and WebRTC in transit, AES-256 at rest on Google Cloud — with ISO 27001, 27017 and 27018 plus SOC 2 Type II stated, admin-configurable recording consent prompts, automatic pause on sensitive data and retention policies Enterprise customers can set. What I could not find anywhere: an availability figure, an SLA saying what a day of downtime pays, a public status page or incident history, registration with a telecoms regulator, and a word on emergency calls or toll-fraud limits. The certificates are real; the day it breaks is undocumented. 3 4 7
European sovereignty
panel opinion
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How this is scored
Who the contracting entity and the parent company are, where call records, voicemails, recordings, transcripts, contacts and account data are stored and processed, which carriers carry the calls, and who the subprocessors are (hosting, carriers and number providers, SMS gateways, AI transcription and summary models, email delivery, support and payment tools). Independently sourced by the sovereignty pipeline. International numbers and carriers needed to reach other countries are part of what the product does and are not counted against it; where the data is stored and who processes it is. A self-hosted phone system the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.
0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.
5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (AI transcription, SMS, support, payment) run through non-EU providers without a stated safeguard.
8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated — or a self-hosted edition documented that keeps every record on the customer's own servers.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting, carriers and every subprocessor including the AI models, or a self-hosted edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.
The Office Manager
The contracting and copyright entity is Dialpad, Inc., a US company, and the captured pages state only that application data rests on Google Cloud Platform with no location given, while a one-click data processing agreement is offered. We found no public information listing the subprocessors or where they process, so for a firm bound by tax secrecy the chain is unproven. 6 7
The IT Administrator
The contracting entity is Dialpad, Inc. and application data is stored at rest on Google Cloud Platform with no region named; a one-click data processing agreement, data subject requests and GDPR-supporting features are offered. I found no public information on hosting regions or a subprocessor list with locations, which is what I would need to answer where our call recordings and transcripts are processed. 6 7
The Contact Centre Lead
The contracting party is Dialpad, Inc. of San Ramon, California, and application data is stored encrypted on Google Cloud Platform with no region stated; the captured pages name no subprocessors and give no location for where call recordings, transcripts and account data are processed. A one-click data processing agreement and features that help organisations meet GDPR requirements are documented, which is what keeps this above the floor for a German buyer. 4 6 7
The Inside Sales Lead
The contracting party is Dialpad, Inc. of San Ramon, California, application data is stored at rest on Google Cloud Platform with the region unstated, and a one-click data processing agreement is offered. Beyond that I found no public information on EU hosting or residency options, or on the subprocessors — carriers, AI models, SMS gateways — behind the calls. 6 7
The Data Protection Officer
The contracting party is Dialpad, Inc. of San Ramon, California; application data sits on Google Cloud Platform with no region named; and no subprocessor list appears anywhere, so I cannot tell who hosts, carries or processes our patients' calls and transcripts. A one-click data processing agreement and GDPR-supporting features exist, which lifts this off the floor, but nothing captured evidences EU hosting, an EU contracting entity or representative, or where the AI that writes the transcripts actually runs. 2 6 7
The Skeptic
The contracting party is Dialpad, Inc. of San Ramon, California, application data is stored at rest on Google Cloud Platform with no region named, and a one-click data processing agreement exists covering Europe, the US and beyond. But I found no public information on where call records, recordings and AI transcripts are processed, who the subprocessors are, or which carriers carry the calls. GDPR-supporting features and data subject requests are described, which earns the data processing agreement credit — and nothing more. 4 6 7
Pricing transparency
not rated — the vendor publishes no price
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How this is scored
Whether a buyer can compute the real annual cost from public pages alone: price per user or extension and per plan, what numbers, number blocks and porting cost, which calls are included in a flat rate (landline, mobile, international) and what the rest cost per minute, which features (call centre, recording, AI, CRM integrations, Teams calling) cost extra, device prices or rent, set-up fees, minimum term and notice period, and VAT.
0 — No public prices at all; every customer is a sales call or a partner quote.
3 — A starting price per user exists, but what numbers, minutes, porting and add-ons cost is unclear.
5 — Plans are public with their price per user and main inclusions, but at least one commonly needed piece (number blocks, porting, international minutes, call centre seats, AI or recording) is unpriced or "on request".
8 — Every plan priced publicly with its scaling rule, a per-minute price list for calls outside the flat rate, numbers, porting and devices priced, add-ons priced, set-up fees, minimum term and VAT treatment stated.
10 — Complete price computability: annual cost derivable for a given number of users, numbers, sites and call minutes, with every add-on, device, porting and support fee and the cancellation and number-export terms published.
The Office Manager
The pricing page shows a conversation-based model for AI agents — a purchased pool of credits where "if no work is done, you're not charged" — and a 14-day free trial, but we found no public price per user per plan, no number or porting costs, no per-minute rates, no set-up fee, minimum term or VAT statement. The partners could not compute a monthly bill from these pages without calling the vendor. 6 7
The IT Administrator
The pricing page describes a conversation-based pool of AI agent credits, billed only when the AI retrieves information or executes a real action, plus a 14-day free trial. I found no public information on per-user plan prices, numbers, porting, per-minute call rates, devices, set-up fees, minimum term or VAT, so an annual cost for three sites cannot be worked out from what is public. 6 7
The Contact Centre Lead
The pricing page describes a fourteen-day free trial and conversation-based AI pricing bought as a credit pool, charged only when the AI retrieves information or executes an action — an interesting model, but no figures. I found no public information on per-user or per-plan prices, per-minute rates, number or porting costs, device prices, set-up fees, minimum term or VAT treatment, so I cannot compute the annual cost for my eighteen agents from these pages alone. 6 7
The Inside Sales Lead
The pricing page describes a free trial and an AI Agent credit pool charged per conversation only when the AI does real work, but I found no per-user plan prices, number, porting or per-minute costs, or minimum-term and VAT details on the captured pages. I cannot compute the annual cost for my twelve reps from what is public. 4 6
The Data Protection Officer
The pricing pages document a 14-day free trial and a conversation-based model for AI agents sold as a credit pool, charged "only when the AI retrieves information or executes a real action like scheduling, routing, or order lookup". We found no public per-user or per-plan prices, per-minute rates, number or porting costs, device prices, set-up fees, minimum term or VAT treatment; custom integrations through Professional Services carry "an additional fee" that is left unpriced, so a buyer cannot compute an annual cost from these pages. 4 6 7
The Skeptic
The captured pricing pages describe the shape of the bill — conversation-based AI agents, a purchasable pool of AI Agent Credits charged only when work is done, and a 14-day free trial — but not one figure: I found no public information on a price per user per plan, per-minute rates for calls, number or porting costs, device prices, set-up fees, minimum term or VAT treatment. Integration availability itself depends on the plan, and plan prices are absent from the pages I read. Nobody can compute a first-year cost from this, let alone a second. 4 6 7
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined | — | uncited Report an error |
| Hosting options | Not determined | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined ⚠ unverified | — | uncited Report an error |
| Transfer impact assessment | Not determined | — | uncited Report an error |
Questions about Dialpad
Is Dialpad European?
No. whats-best.ai classifies Dialpad as Rest of world.
Where does Dialpad store data?
Not stated on the vendor’s pages as of 5 Nov 2026.
Does Dialpad have a free plan?
Not stated on the vendor’s pages as of 5 Nov 2026.
What are the best alternatives to Dialpad?
As of 6 Nov 2026, the panel rates Placetel (3.5/5), RingCentral RingEX (3/5) and Aircall (3/5) highest among the other 13 Cloud Telephony (VoIP & Cloud PBX) products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Placetel (EU origin, foreign-owned). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Dialpad alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 5 Nov 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Data processing agreement. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 15 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 3 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 3 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 2 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 integrations fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 legal fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 sovereignty dimension could not be confirmed on the vendor’s own pages and is shown as unknown. Know more? Tell us
- The panel’s written verdict is withheld: our own re-read found claims in it that the evidence does not carry, and a second synthesis did not fix them. The scores and the material below are unaffected. Know more? Tell us
Sources (7)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage www.dialpad.com Checked 5 Nov 2026 Details →
- 2 Features page www.dialpad.com Checked 5 Nov 2026 Details →
- 3 Features page (contact centre) www.dialpad.com Checked 5 Nov 2026 Details →
- 4 Integrations page www.dialpad.com Checked 5 Nov 2026 Details →
- 5 API documentation developers.dialpad.com Checked 5 Nov 2026 Details →
- 6 Pricing page www.dialpad.com Checked 5 Nov 2026 Details →
- 7 Security / trust page www.dialpad.com Checked 5 Nov 2026 Details →