Features page (contact centre) — Dialpad

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Facts read from this source

• Product name Report an error

  “Dialpad Support”

• Omnichannel context Report an error

  “Seamlessly carry customer history, open issues, and context across every channel.”

• AI live coach Report an error

  “Live guidance that helps your team respond with confidence in the moments that decide the interaction.”

• AI csat Report an error

  “See how every customer felt, spot dissatisfaction early, and take action before it grows.”

• Dialer Report an error

  “Automated outreach for prospecting, fundraising, and recruiting—so agents can focus on live conversations.”

• Workforce management Report an error

  “Forecast demand, schedule effectively, and track adherence in one place.”

• AI automation handoff Report an error

  “AI handles bounded, repeatable requests. Complex issues hand off to humans with full context attached.”

• Named systems Report an error

  “Connect Support to your CRM, ticketing, and knowledge systems, including Salesforce, Zendesk, ServiceNow, and more, so customer context and work travel together across conversations and workflows.”

• Unified platform Report an error

  “Contact center, conversation intelligence, quality management, coaching & assistance and automation in one place, in the same app as the rest of your business communications.”

• Certifications Report an error

  “27001, 27017, 27018”

• Enterprise AI guardrails Report an error

  “Tested before launch, locked to your rules, and fully versioned—your team stays in total control. With enterprise security and built-in guardrails, you get AI your customers can trust.”

• Resolve AI agents Report an error

  “AI voice and digital agents for CX An agentic platform for coordinated action with prebuilt and custom AI agents.”

• Sell module Report an error

  “Outbound sales tools for faster deals Smarter outreach, real-time coaching, and automated follow-up.”

• Connect module Report an error

  “Voice, video, messaging, and AI in one app—so teams can work with full context.”

1 fact read from this page is not shown because it could not be confirmed on the page as captured.

Scores citing this record

• The Contact Centre Lead Call centre, analytics & AI
• The Contact Centre Lead Reliability, call security & telecoms compliance
• The Data Protection Officer Apps, desk phones & Microsoft Teams
• The Data Protection Officer Call centre, analytics & AI
• The Data Protection Officer Reliability, call security & telecoms compliance
• The IT Administrator Call centre, analytics & AI
• The IT Administrator Reliability, call security & telecoms compliance
• The Office Manager Apps, desk phones & Microsoft Teams
• The Office Manager Call centre, analytics & AI
• The Office Manager Reliability, call security & telecoms compliance
• The Inside Sales Lead Apps, desk phones & Microsoft Teams
• The Inside Sales Lead Call centre, analytics & AI
• The Inside Sales Lead Reliability, call security & telecoms compliance
• The Skeptic Apps, desk phones & Microsoft Teams
• The Skeptic Call centre, analytics & AI
• The Skeptic Reliability, call security & telecoms compliance