Integrations page — Dialpad

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Facts read from this source

• CRM native Report an error

  “Dialpad Support for contact centers connects natively with the platforms growing and established teams rely on most, including Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, and Outreach.”

• Salesforce sync Report an error

  “The Salesforce integration syncs Dialpad Support for contact centers with Salesforce Service Cloud and Sales Cloud, so calls, activities, and contact records stay aligned without manual entry.”

• Zendesk Report an error

  “The Zendesk integration lets agents place HD calls from inside Zendesk, checks whether a caller has an existing ticket, and can generate new tickets automatically for incoming contact center interactions.”

• Servicenow Report an error

  “the ServiceNow integration lets contact center and coaching teams connect records, create tickets, and log calls, notes, and call dispositions directly to ServiceNow incidents.”

• Hubspot Report an error

  “HubSpot users can make and log calls directly from the HubSpot dashboard. Dialpad matches callers to existing HubSpot contacts, and AI-generated call data can populate logged call activities and records”

• Zoho Report an error

  “Zoho CRM customers can match Dialpad contacts to Zoho records and have inbound and outbound calls logged automatically against the matching customer record.”

• Copper Report an error

  “The Copper CRM integration matches contacts and leads automatically, logs calls, recordings, and transcripts to Copper activities, and lets agents call directly from Copper using Dialpad's browser extension.”

• Outreach Report an error

  “The Outreach integration lets sales and support reps place and log calls without leaving Outreach, keeping call activity tied to the sequence or prospect they're already working.”

• Resolve connections Report an error

  “Supported connections for Dialpad Resolve include Salesforce, ServiceNow, Zendesk, HubSpot, Google Calendar, Google Workspace, and Calendly, among others, with availability depending on your configuration and plan”

• Resolve guardian Report an error

  “Guardian, Dialpad's real-time safety layer, monitors AI agent activity to reduce data exposure risk and flag harmful or out-of-scope content”

• Bullhorn Report an error

  “The Bullhorn integration logs call status, notes, and transcript links as activities in Bullhorn, and can support multiple Bullhorn instances for agencies operating across regions or brands.”

• Jobdiva Report an error

  “Dialpad also connects to JobDiva, matching candidate and contact records to incoming calls and logging call and SMS activity, including AI-generated recaps, directly to the matching profile. The JobDiva integration is delivered through Dialpad Professional Services for an additional fee.”

• Clio Report an error

  “Dialpad supports practice management integrations for law firms, including Clio, so call activity can be tied to the relevant matter without manual entry.”

• Rippling Report an error

  “The Rippling integration connects Dialpad to HR workflows for teams managing employee records alongside customer-facing operations.”

• Custom build Report an error

  “Dialpad's Professional Services team can build a custom integration for an additional fee. Teams with development resources can also build directly against the Dialpad APIs to create their own connection.”

• SSO Report an error

  “Dialpad integrates with Okta and OneLogin for single sign-on and identity management”

• Productivity Report an error

  “Dialpad connects with Google Workspace and Microsoft 365 for scheduling and document access, and with Microsoft Teams through direct routing”

• Zapier Report an error

  “For systems without a native connection, like Pipedrive, Zapier can bridge the gap and automate workflows between Dialpad and other tools in your stack.”

• Plan dependent availability Report an error

  “integrations can be enabled company-wide or by office, department, or contact center depending on how your admin configures them and the plan you're on.”

• SOC 2 HIPAA GDPR Report an error

  “Dialpad's broader security and compliance posture, including SOC 2 Type II, HIPAA-ready products, and features that help organizations meet GDPR requirements, is documented at dialpad.com/trust.”

Scores citing this record

• The Contact Centre Lead Apps, desk phones & Microsoft Teams
• The Contact Centre Lead Call centre, analytics & AI
• The Contact Centre Lead CRM integration, API & administration
• The Contact Centre Lead Reliability, call security & telecoms compliance
• The Contact Centre Lead European sovereignty
• The Data Protection Officer Apps, desk phones & Microsoft Teams
• The Data Protection Officer CRM integration, API & administration
• The Data Protection Officer Reliability, call security & telecoms compliance
• The Data Protection Officer Pricing transparency
• The IT Administrator Apps, desk phones & Microsoft Teams
• The IT Administrator CRM integration, API & administration
• The IT Administrator Reliability, call security & telecoms compliance
• The Office Manager Apps, desk phones & Microsoft Teams
• The Office Manager CRM integration, API & administration
• The Office Manager Reliability, call security & telecoms compliance
• The Inside Sales Lead Apps, desk phones & Microsoft Teams
• The Inside Sales Lead CRM integration, API & administration
• The Inside Sales Lead Reliability, call security & telecoms compliance
• The Inside Sales Lead Pricing transparency
• The Skeptic Apps, desk phones & Microsoft Teams
• The Skeptic CRM integration, API & administration
• The Skeptic Reliability, call security & telecoms compliance
• The Skeptic European sovereignty
• The Skeptic Pricing transparency