Security / trust page — Dialpad

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Facts read from this source

• Tls encryption Report an error

  “Calls over the VoIP network and in-transit web requests are encrypted using TLS.”

• Encryption at rest Report an error

  “At rest, application data is permanently stored using AES 256-bit on the Google Cloud Platform.”

• Role based access Report an error

  “Control access to certain features at the company, office, department, or user level.”

• SSO SAML SCIM Report an error

  “Dialpad offers integrations for access management via SAML and SCIM from providers like Okta, Azure, Google Workspace, OneLogin, and more.”

• SOC 2 type2 Report an error

  “Dialpad is SOC2® Type II compliant. We’ve performed a third-party audit to certify that we’ve implemented controls that operate effectively to meet the objectives of the AICPA Trust Services Principles.”

• DPA one click Report an error

  “Sign a Data Processing Agreement (DPA) with one click to ensure that your business is set up to address data privacy requirements across Europe, the US, or wherever work finds you.”

• Webrtc encryption Report an error

  “every call with Dialpad uses WebRTC technology and Secure Real-Time Transport Protocol for encryption and authentication”

• Call recording compliance Report an error

  “Dialpad allows admins to configure call recording settings to comply with applicable laws—including the ability to play automated prompts to alert callers.”

• Recording auto pause Report an error

  “Granular controls can also pause recordings automatically whenever sensitive data is detected on screen.”

• Retention Report an error

  “We’ll retain data until you choose to delete it. Enterprise customers can set their own retention policies to remove, archive, or anonymize data on a custom time interval.”

• Subject requests Report an error

  “Data subject requests are available in our help center.”

• Export Report an error

  “Dialpad offers analytics and export capabilities for sensitive data that can be managed by your admins.”

• Pii redaction Report an error

  “Dialpad PII Redaction is an AI-driven feature designed to automatically identify and protect sensitive information in call transcripts.”

• Trust center Report an error

  “Go to Trust Center”

• Trial Report an error

  “Try Dialpad free for 14 days”

2 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Contact Centre Lead Calling, numbers & call routing
• The Contact Centre Lead CRM integration, API & administration
• The Contact Centre Lead Reliability, call security & telecoms compliance
• The Contact Centre Lead European sovereignty
• The Contact Centre Lead Pricing transparency
• The Data Protection Officer CRM integration, API & administration
• The Data Protection Officer Reliability, call security & telecoms compliance
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The IT Administrator CRM integration, API & administration
• The IT Administrator Reliability, call security & telecoms compliance
• The IT Administrator European sovereignty
• The IT Administrator Pricing transparency
• The Office Manager Calling, numbers & call routing
• The Office Manager CRM integration, API & administration
• The Office Manager Reliability, call security & telecoms compliance
• The Office Manager European sovereignty
• The Office Manager Pricing transparency
• The Inside Sales Lead Calling, numbers & call routing
• The Inside Sales Lead CRM integration, API & administration
• The Inside Sales Lead Reliability, call security & telecoms compliance
• The Inside Sales Lead European sovereignty
• The Skeptic CRM integration, API & administration
• The Skeptic Reliability, call security & telecoms compliance
• The Skeptic European sovereignty
• The Skeptic Pricing transparency