Terms of service — deskbird

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• Terms governing law Report an error

  “shall exclusively be governed by Swiss Law”

• Terms last updated Report an error

  “Last updated: September 2026”

• Terms entity Report an error

  “deskbird AG (herein after referred to as deskbird) may change these Terms of Service from time to time.”

• Service availability standard Report an error

  “deskbird provides the Services on a 24/7 basis and guarantees a yearly availability of the Services of 99.5% on a SaaS basis (yearly average).”

• Enterprise availability Report an error

  “For customers on the Enterprise tier, deskbird commits to an increased Service Availability of 99.8% per calendar year.”

• Total failure reaction time Report an error

  “deskbird will ensure a reaction time of four hours from the beginning of the disruption.”

• Minor error response time Report an error

  “In case of minor errors that do not lead to a total failure of the software and that occur during ongoing operation, deskbird will respond no later than one working day after receipt of the error message.”

• Service period Report an error

  “Europe: 9:00 am to 6:00 pm (CET) North America: 9:00 am to 6:00 pm (EST) APAC: 9:00 am to 6:00 pm (SGT)”

• Enterprise custom SLA Report an error

  “A separate, customized Service Level Agreement may be established upon the customer’s request for customers on the Enterprise tier.”

• VAT treatment Report an error

  “The monthly prices for each tier are stated on this pricing page, and represent net prices, plus VAT.”

• Billing options Report an error

  “The Client can choose between monthly and yearly billing.”

• Yearly billing calculation Report an error

  “In case of yearly billing, the invoice amount arises from the 12x monthly fee for the ordered Service, minus any agreed discount.”

• Discount condition Report an error

  “All discounts on quotes are conditional on an agreed contract term exceeding one month.”

• User packages Report an error

  “20-100 users: user packages in increments of 5 (20, 25, 30 users, etc.) 101-200 users: user packages in increments of 10 (100, 110, 120 users, etc.) 201-500 users: user packages in increments of 25 (200, 225, 250 users, etc.) 501-1’000 users: user packages in increments of 50 (500, 550, 600 users, etc.) 1’001 users or more: user packages in increments of 100 (1’000, 1’100, 1’200 users, etc.)”

• Room packages Report an error

  “5-20 rooms: room packages in increments of 5 (5, 10, 15 rooms, etc.) 21-100 rooms: room packages in increments of 10 (20, 30, 40 rooms, etc.) 101 rooms or more: room packages in increments of 25 (100, 125, 150 rooms, etc.)”

• Visitor management licensing Report an error

  “Visitor management licenses are purchased individually per location.”

• Service parameters Report an error

  “the selected total number of Active Users the selected total number of Meeting Rooms the selected total number of Office Locations the selected tier any other additional functionality (e.g. custom integrations or user and data management packages)”

• Currency by region Report an error

  “Prices and currencies displayed on our website may vary by region in order to reflect local market conditions. The final applicable currency is determined based on the billing address of the organization purchasing and/or using the deskbird product.”

• Price increase cap Report an error

  “deskbird reserves the right to increase the License Fee based on the higher of 1) 10% and 2) the European Central Bank’s Harmonised Index of Consumer Prices (HICP)”

• Downgrade no refund Report an error

  “If the price category of the version decreases due to changes in the Service Parameters (e.g. lower tiers/fewer Active Users) during the billing period, the Client is not entitled to a (pro rata) refund of the advance payment already made.”

• Default payment block Report an error

  “Should the Client default in the payment of the Licence Fees, deskbird may immediately block access to the deskbird Platform for Client’s deskbird Account”

• Monthly minimum term Report an error

  “In the case of monthly billing, a minimum term of three (3) months shall apply.”

• Yearly minimum term Report an error

  “In the case of yearly billing, a minimum term of one (1) year shall apply.”

• Saas agreement enterprise Report an error

  “SaaS Agreement means the overarching and legally superior agreement that governs the contractual relationship between the Client and deskbird in case the Client opts for the Service Package Enterprise.”

• Deskbird API Report an error

  “deskbird may make the deskbirdAPI available to the Client in order to further individualise their usage of the deskbird Platform, beyond the deskbird standard integrations.”

• Standard integration scope Report an error

  “the integration of selected features of the deskbird Platform into the Client’s existing IT systems, such as user directories, communication platforms, calendar tools”

• Platform modules Report an error

  “the organisation and digitalization of further workplace-related processes, such as visitor management, parking spot management, meeting room management, deliveries management, workplace incident management, facility management”

• Core capabilities Report an error

  “the organisation and booking of Workstations or other Client resources; i.e. enabling the Client to control and manage its Workstations and monitor the relevant utilization data generated by the Employees”

• Apps Report an error

  “means deskbird’s mobile applications (iOS and Android), web application, MS Teams application.”

• SSO available Report an error

  “As a Client User, you can register a deskbird Account using an email address and creating a password, or through your existing Client credentials, if this feature is enabled by the Client (SSO).”

• Account deletion Report an error

  “The Client may delete their deskbird Account at any time, for any reason, by following the instructions on the Site or within the App.”

• Export transition assistance Report an error

  “The Client may request data export or transition assistance at any time upon written notice. deskbird shall reasonably cooperate to ensure the technical and organizational portability of data during such transition.”

• AI training opt out Report an error

  “Unless otherwise explicitly agreed upon in writing or selected via a voluntary opt-in by the Client, deskbird does not use personal data contained within Inputs or Outputs to train, improve, or fine-tune its own AI models or those of third-party providers.”

• AI zero data retention Report an error

  “Data transmitted to these providers is handled via secure APIs and, where available, subject to "Zero Data Retention" (ZDR) policies to ensure that data is deleted after the immediate processing task.”

• AI features opt out Report an error

  “Unless the Client opts out as set forth below, these AI-powered features may be enabled by default. The Client may disable any AI-powered feature at any time via the Client’s admin settings.”

• Liability cap Report an error

  “In no event will deskbird’s aggregate liability arising out of or in connection with the Terms of Service and the Client’s use of the deskbird Platform exceed the annual contract value.”

• Jurisdiction for ip Report an error

  “protected by copyright, trademark, and/or other laws of Switzerland and other countries”

• Export control Report an error

  “export, re-export, import, or transfer the deskbird Platform except as authorized by Swiss law, the export control laws of the Client’s jurisdiction, and any other applicable laws”

• Reference email Report an error

  “by sending deskbird an email at hello@deskbird.com”

• Customer logo usage Report an error

  “allow deskbird to include the Client’s name and logo in deskbird’s customer list on the deskbird website and in other online and offline material of deskbird.”

• Package auto upgrade notice Report an error

  “deskbird is authorized to upgrade the Client to the next user package if the number of registered users exceeds the limit of the existing package. deskbird ensures to inform the Client in a written manner (e.g. via email) at least seven days in advance before sending the adjusted invoice.”

• Warranty duration Report an error

  “If applicable law requires any warranties with respect to the deskbird Platform, all such warranties are limited in duration to 90 days from the date of first use.”

• Self onboarding Report an error

  “means the Client implements deskbird themselves without a direct and personalized contact with a deskbird employee (e.g., Customer Success Manager).”

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