Terms of service (names the operating company) — Robin

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• Entity name Report an error

  “ROBIN POWERED, INC. (“ROBIN”), A DELAWARE CORPORATION HAVING A PLACE OF BUSINESS AT 53 STATE STREET, SUITE 2601, BOSTON MA 02109”

• Governing law Report an error

  “governed by and determined in accordance with the substantive laws of the Commonwealth of Massachusetts”

• Arbitration Report an error

  “shall be determined by arbitration in Boston, Massachusetts before one arbitrator”

• Agreement last updated Report an error

  “LAST UPDATED OCTOBER 1, 2021”

• DPA Report an error

  “processing such personal information in accordance with a separate data processing agreement or addendum (a “DPA”)”

• Encryption Report an error

  “Robin shall use encryption or equivalent measures in connection with any transfer, communication or remote access connectivity involving personal information it processes.”

• Breach notification Report an error

  “Robin shall notify Customer if it becomes aware of any unauthorized use or disclosure or security incident Robin reasonably believes to involve unauthorized access to sensitive information”

• Excluded data Report an error

  “any personal health information; biometric information; social security numbers; government identification numbers; credit report information, debit or credit or payment card information; bank or other financial account information”

• Deletion on termination Report an error

  “Upon termination or non-renewal of this Agreement, Robin shall cooperate with Customer to either destroy all personal information collected by Robin pursuant to this Agreement or return the personal information to Customer”

• Non refundable Report an error

  “payment obligations are non-cancelable and fees paid are non-refundable”

• Payment terms Report an error

  “Robin will invoice Customer in advance and invoiced fees are due net 30 days from the invoice date.”

• Late fee Report an error

  “service fee on any unpaid, past-due amounts equal to the lesser of one and one-half percent (1.5%) per month or the maximum amount permitted by law”

• Renewal Report an error

  “renewal of promotional or one-time priced subscriptions will be at Robin’s applicable list price in effect at the time of the applicable renewal”

• Availability SLA Report an error

  “make the SaaS Services accessible twenty-four (24) hours, seven (7) days a week”

• Mobile app Report an error

  “application available by download from the Apple Store or Google Play”

• API Report an error

  “Robin makes available from time to time application programming interfaces, browser or other application plugins and related documentation”

• Data usage Report an error

  “creating aggregated, anonymized analyses and reports of usage patterns”

• Performance warranty Report an error

  “Robin warrants that the SaaS Services will function in material conformance with the applicable documentation”

• Liability cap Report an error

  “SHALL NOT EXCEED AN AMOUNT EQUAL TO THE AGGREGATE AMOUNT OF SAAS FEES PAID BY CUSTOMER TO ROBIN HEREUNDER DURING THE MOST RECENT 12 MONTH PERIOD”

• Termination notice Report an error

  “gives the other written notice at least 30 days before the end of the relevant SaaS Service subscription term”

• Automatic renewal Report an error

  “SaaS Service subscriptions will automatically renew for additional periods equal to the expiring SaaS Service subscription term or one year (whichever is shorter)”

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