Terms of service — Scoro

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• Operator entity Report an error

  “Operator: Scoro Software OÜ (registry code 10806081, address Endla 15, 10122 Tallinn, Republic of Estonia).”

• DPA appendix Report an error

  “APPENDIX 1 – DATA PROCESSING AGREEMENT”

• Platform description Report an error

  “The Platform is an integrated software solution for the management of work organization, sales, and finances, and is aimed for use by persons operating in economic and professional activity.”

• Platform cloud Report an error

  “Platform: a cloud-based software platform (Additional Application, and the Information System as a whole, in both the web and mobile application) provided by the Operator under a subscription subject to the Terms of Use.”

• Availability SLA Report an error

  “The Operator shall use commercially reasonable endeavors to make the access to the Platform available 24 hours a day, seven days a week, in accordance with the availability commitment stated in the Service Level Policy in effect at that specific time.”

• Help center included Report an error

  “The Client shall, during the term of Contract, have access to the Help Center included in the fee of subscription of the Platform.”

• Packages Report an error

  “Support Service packages are subject to availability, and the content of the packages is described in the Support Level Policy. The Operator may prescribe different Service fees to different Support Service packages.”

• Third party via associate Report an error

  “If the Client purchased access to the Platform from an Associate, then first-line technical support may be provided by the Associate and not by the Operator.”

• Marketplace third party excluded Report an error

  “the Support Service provided by the Operator under this section 2.4 does not extend to any Third-Party Application. All support, maintenance, and bug fixes for a Third-Party Application are the sole responsibility of the Developer(s)”

• Integrations self service Report an error

  “Integrations can be activated from the self-service of the Platform.”

• Custom integration service Report an error

  “The Operator provides the service of Building Integrations only upon express and specific agreement in writing and signed between the Operator and the Client, subject to availability and subject to rules of Unstandardized Configuration Services.”

• No customized versions Report an error

  “The Operator does not provide customized versions of the Platform or the Service of customizing the Platform other than assisting with setting up the configuration of the Platform in accordance with previously available options within the scope of Onboarding Services.”

• AI services Report an error

  “AI Service(s): means any features or functionality made available to the Client by the Operator, including any Services provided by the Operator to the Client, that are powered by or utilize artificial intelligence, machine learning models, or similar technologies.”

• Beta services Report an error

  “Beta Service(s): Potential new Services, features, or functionalities of the Platform that the Operator may make available to the Client on a trial, evaluation, early access, experimental, pre-release, or other non-general availability basis.”

• Marketplace Report an error

  “Marketplace: An online catalogue, gallery, or distribution channel operated by the Operator through which applications, Integrations, tools, or other software developed by the Operator or Third-Party Applications developed by the Developers are listed”

• Marketplace pricing by developer Report an error

  “any fees for such Third-Party Application are set by the Developer. The Operator is not responsible for the billing, pricing, or any payment disputes, which must be resolved directly with the Developer.”

• Billing periods Report an error

  “Billing Period: An agreed monthly, multi-monthly, annual or multi-year period for the subscription and payment for the use of the Platform agreed between the Parties.”

• Commitment period Report an error

  “Commitment Period: A period when the Client’s right to terminate the Contract or lower the subscription of the Platform is limited if the Parties have agreed on a Commitment Period that is longer than the Billing Period.”

• Packages addons Report an error

  “The Client shall have access to a package of the Platform and add-ons to the Platform agreed between the Parties. Different packages of the Platform have different functionality. The Client can choose to use add-ons to existing packages, subject to availability.”

• Prepaid services Report an error

  “The Operator shall provide the Client with Services, other than the standard Support Service, only upon a prepayment or upon a written and signed agreement between the Client and the Operator”

• Onboarding service Report an error

  “Onboarding Service: The Service provided by the Operator at a separate individual agreement in writing of assisting and advising the Client with Onboarding provided by the Operator subject to the agreed scope and in the agreed number of maximum hours of the service for a fee separate from the fee for the subscription of the Platform.”

• Self onboarding Report an error

  “Self-Onboarding: Onboarding is conducted by the Client internally or with the assistance of a third party that is not the Operator.”

• Account admin required Report an error

  “The Client undertakes to assign at least one User Account with administrative User Account rights (i.e. admin User) as defined in the Platform.”

• Multi user restriction Report an error

  “allow or suffer any User Account to be used by more than one individual;”

• Entity profiles Report an error

  “Entity: A profile that may be used by the Client to distinguish between and/or filter the information related to the Client’s different companies, departments, or entities within the Client Account (one or several).”

• Customer portal accounts Report an error

  “Customer Portal User Account: A User Account with limited rights and/or access to the Platform under the control and authorization of the Client with the intended purpose of serving Client’s Users who are not Client’s employees or team members, but are representatives of Client’s customers”

• Migration responsibility Report an error

  “The Operator shall not be responsible for the results or feasibility of any data migration, import or export.”

• Electronic signatures Report an error

  “A reference to in writing and signed means a signed agreement delivered via email or electronically signed (including basic electronic signature under Regulation (EU) No 910/2014 and digital signatures of platforms such as HelloSign, DocuSign, SignNow, and similar).”

• Additional application Report an error

  “Additional Application: Software installed on the Client’s server or User device in order to synchronize information with the Client’s other solutions and systems, which functions with the corresponding Platform.”

• Privacy policy Report an error

  “Privacy Policy: The policy that explains how the Operator processes the personal data of the Clients, their representatives, Users and the marketing leads.”

• Termination service notice Report an error

  “the Client is non-responsive, including by not responding to the Operator’s emails concerning providing the Services for 14 days or longer;”

• Meeting cancellation Report an error

  “If meetings are scheduled for the provision of Services and the Client does not appear to a scheduled meeting in time, the Operator shall have the right to cancel the meeting after 15 minutes from the scheduled start time and claim payment for the full scheduled time of that meeting.”

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