Terms of service — Copper

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• Renewal price change notice days Report an error

  “The pricing and payment terms for any renewal Subscription Term will be the same as those during the prior Subscription Term unless Copper has provided Customer with notice of any change to the pricing and/or payment terms at least 60 days before the end of the Subscription Term”

• Mid month proration Report an error

  “the fees for newly Authorized Users will be prorated over the remainder of the then-current Subscription Term, provided that Authorized Users added mid-month will be charged for the entire month.”

• Refunds Report an error

  “Except as otherwise specified in this TOS, all payment obligations are final, non-cancelable and non-changeable, and all fees paid are non-refundable.”

• Credit card autobilling Report an error

  “Customer agrees to pay and hereby authorizes Copper to bill Customer’s credit card in advance on a periodic basis”

• Taxes Report an error

  “Fees do not include any Taxes. Customer is responsible for paying all Taxes, excluding only taxes based on Copper’s net income.”

• Late payment charge Report an error

  “Any late payments will be subject to a service charge equal to 1.5% of the amount due (calculated on a monthly basis) or the maximum amount allowed by Applicable Law, whichever is less.”

• Reseller orders Report an error

  “If Customer orders the Services from a Reseller, then, unless otherwise notified by Copper or the Reseller, (a) fees for the Services will be set between Customer and the Reseller, and any payments will be made directly to Reseller under the Reseller Agreement”

• Auto renewal Report an error

  “UNLESS TERMINATED OR MODIFIED IN ACCORDANCE WITH THIS TOS, AT THE END OF EACH SUBSCRIPTION TERM, CUSTOMER’S SUBSCRIPTION TO THE SERVICE WILL AUTOMATICALLY RENEW FOR AN ADDITIONAL SUBSCRIPTION TERM EQUAL IN LENGTH TO THE MOST RECENTLY COMPLETED SUBSCRIPTION TERM.”

• Cancellation method Report an error

  “if Customer wishes to prevent automatic renewal, before the last Business Day of Customer's then-current Subscription Term, Customer must either (a) request cancellation via Settings > Billing in the application, or (b) provide written notice per the procedures on the Site.”

• Post termination access Report an error

  “then Customer may retrieve Customer Content from the Service for 30 days beginning on the effective date of such termination (the “Transition Period”).”

• No archiving after termination Report an error

  “Copper has no obligation to archive or make available Customer Content after expiration or termination of Customer’s subscription to the Service.”

• DPA Report an error

  “Copper’s Data Protection Addendum describes how Copper will process, retain and delete Personal Information on Customer’s behalf in connection with the Service. The terms of the Data Protection Addendum (link) are incorporated by reference into this TOS”

• EU data transfers Report an error

  “To the extent Copper processes Personal Information from the European Economic Area, the United Kingdom and/or Switzerland in the United States, Copper will import that Personal Information pursuant to a valid transfer mechanism under Applicable Data Protection Law.”

• HIPAA not supported Report an error

  “the Service is not designed to comply with industry-specific regulations such as the Health Insurance Portability and Accountability Act (HIPAA) or the Federal Information Security Management Act (FISMA), and Customer may not use the Subscription Service where Customer’s usage would be subject to such laws.”

• Glba pci not supported Report an error

  “Customer may not use the Subscription Service in a way that would violate the Gramm-Leach-Bliley Act (GLBA) or Payment Card Industry Data Security Standards.”

• Safeguards Report an error

  “Copper will maintain the administrative, physical and technical controls, which are designed to protect the security, confidentiality and integrity of the Customer Personal Information, which are described in Annex B to the Data Protection Addendum”

• Delivery model Report an error

  “Customer acknowledges that the Service is offered as an online, hosted solution, and that Customer has no right to obtain a copy of the underlying computer code for the Service.”

• Service data use Report an error

  “Copper may aggregate and anonymize Service Data and share it with third parties provided that Copper does not include any Customer Content or identify Customer as the source of the Service Data.”

• Liability cap Report an error

  “FOR ANY DAMAGES, COSTS, LOSSES OR LIABILITIES IN EXCESS OF THE FEES ACTUALLY PAID (OR, WITH RESPECT TO CLAIMS FOR FEES DUE, PAYABLE) BY CUSTOMER IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO CUSTOMER’S CLAIM OR, IF NO FEES APPLY, $100 (THE “LIABILITY CAP”).”

• Minimum age Report an error

  “not use, or permit any Authorized User to use, the Service if Customer or such Authorized User, as applicable, is under eighteen (18) years of age”

• Governing law Report an error

  “This TOS will be governed by the laws of the State of California without regard to the principles of conflicts of law”

• Arbitration Report an error

  “Copper and Customer agree to arbitrate all disputes and claims between us.”

• Entity and notice address Report an error

  “The Notice to Copper should be addressed to Copper CRM, Inc., Attention: 2021 Fillmore St PMB2118, San Francisco, CA 94115 (“Arbitration Notice Address”).”

• Arbitration fees Report an error

  “Copper will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the AAA Rules. However, if Customer initiates an arbitration in which Customer seeks more than $75,000 in damages, the payment of these fees will be governed by the AAA Rules.”

• Claims limitations period Report an error

  “any claim or cause of action by or belonging to Customer arising out of or related to use of the Service or this TOS must be filed within 12 months after such claim or cause of action arose or be forever barred.”

• Tos modification notice Report an error

  “ANY SUCH CHANGES WILL BECOME EFFECTIVE UPON THE EARLIER OF (A) CUSTOMER’S USE OF THE SITE AND/OR SERVICE WITH ACTUAL KNOWLEDGE OF THE CHANGE, OR (B) 15 DAYS AFTER CHANGES ARE POSTED.”

• Termination for cure period Report an error

  ““cause” means (i) if Copper has materially breached this TOS and such breach remains uncured after 30 days from Customer’s written notice of breach”

• Refund on termination without cause Report an error

  “If Customer’s subscription to the Service is terminated by Copper without cause or by Customer for cause, or if Copper discontinues the Service (in whole and not in part), Customer will be entitled to a refund of any prepaid but unused fees.”

• Third party services Report an error

  “The Service enables linking between various online third-party services such as third-party email, cloud storage, social and similar services (“Third-Party Services”).”

• Mobile services Report an error

  “the ability to upload content to the Service via a mobile device, (ii) the ability to browse the Service and the Site from a mobile device and (iii) the ability to access certain features through an application downloaded and installed on a mobile device”

• Initial channel Report an error

  “Most Customer concerns can be resolved quickly and to Customer's satisfaction by initiating a chat through the Copper app.”

• US export restrictions Report an error

  “Customer is not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country”

• Monitoring disclosure Report an error

  “Copper may, but is not required to, monitor, access and disclose to law enforcement and judicial authorities information concerning Customer, Customer’s account, Authorized Users and use of the Service, and Customer Content if required”

• Federal government use Report an error

  “The Service includes “commercial items,” as defined at FAR 2.101. Use of the Service by the U.S. government is limited to the license rights expressly set forth in this TOS in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Computer Software)”

• Upgrades anytime Report an error

  “Customer may upgrade its subscription plan level, increase its number of Authorized Users or add ancillary services effective at any time during a Subscription Term, and any incremental subscription fees associated with such upgrade or increase will be charged on a prorated basis”

• Terms last modified Report an error

  “Last Modified: July 1, 2025”

• Feedback assignment Report an error

  “If Customer provides Feedback, then Customer assigns to Copper all right, title, and interest in that Feedback.”

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