Terms of service — found from the homepage — Bitrix24

Cited by

Facts read from this source

• Terms last updated Report an error

  “Last updated: August 17, 2026 Effective on: August 17, 2026”

• Contracting entity Report an error

  “and the applicable contracting entity ("Alaio", "we", "our", or "us") as specified in the Contracting Entity Section herein regarding your access to and use of the Website, the Services, and the Products.”

• No refunds Report an error

  “No Refunds. Customer pays Alaio all fees associated with its Service Plan or use of the Services and the Products. Customer’s payments are not fully or partially refundable.”

• Grace period Report an error

  “Upon expiration of a commercial subscription term, a 15-day period may be provided, during which you can purchase a new subscription to a Service Plan while your Bitrix24 Customer Account remains active (the «Grace period»).”

• Price change notice Report an error

  “Before we change the fees in effect or add new fees, we will give you advance notice of at least fifteen (15) days.”

• Automatic renewal Report an error

  “You agree that if you purchase any subscription or other services for your Bitrix24 Customer Account, we may enroll you in automatic renewal of your subscription by withdrawing funds from your payment method that you used to complete the purchase or enrollment order. You can cancel subscription at any time through your Bitrix24 Customer Account on the Purchase History page.”

• Taxes exclusive Report an error

  “All fees are exclusive of taxes, levies, or duties imposed by taxing authorities, unless stated otherwise.”

• Liability cap Report an error

  “THE AGGREGATE LIABILITY OF ALAIO FOR DAMAGES IN CONNECTION WITH THIS AGREEMENT, WHETHER FOR BREACH OF CONTRACT OR IN TORT, AND REGARDLESS OF WHETHER ALAIO HAS BEEN INFORMED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES OR THE TYPE OF CLAIM, CONTRACT, OR TORT, WILL NOT EXCEED THE AMOUNT PAID BY YOU TO ALAIO IN THE TWO-MONTH PERIOD PRECEDING THE DATE THE CLAIM AROSE AND WILL BE LIMITED TO A SUM EQUAL TO 1000 US DOLLARS, WHICHEVER IS LESS (OR 10 US DOLLARS IN THE CASE OF A FREE PLAN).”

• Telephony Report an error

  “the Telephony, if available, is provided to you via third party Voximplant, Inc. and is subject to such party’s terms of services (https://voximplant.com/legal/tos/). Payment for the Telephony shall be made to Voximplant, Inc.”

• Vma Report an error

  “voice and messaging application ("VMA"), if available, is provided to you via third party WEBRTC and is subject to such party’s software license (https://webrtc.org/support/license).”

• English governs Report an error

  “you agree that the translation is provided for your convenience only and that the English language version of these Terms of Service will govern your relationship with Alaio.”

• Class action waiver Report an error

  “THESE TERMS OF SERVICE CONTAIN A CLASS ACTIONS WAIVER GOVERNING DISPUTES ARISING FROM USE OF THE OUR WEBSITE, SERVICES, AND PRODUCTS, WHICH AFFECTS YOUR LEGAL RIGHTS AS DETAILED IN THE WAIVER OF CLASS ACTION SECTION BELOW.”

• Export controls Report an error

  “The Website, the Services, and the Products are subject to the United States and European Union export controls and economic sanctions laws and regulations, including but not limited to, the United States Export Administration Regulations ("EAR"), regulations promulgated by the US Department of the Treasury’s Office of Foreign Assets Control ("OFAC"), and regulations promulgated by the Council of the European Union ("EU").”

• Service plans Report an error

  “Alaio offers multiple service plans for users with different fees and functionality for each plan as specified in Pricing Section on the Website (the "Service Plan").”

• Personal info requests Report an error

  “If requested to remove any end user Personal Information, we will respond to such request within thirty (30) days.”

• Additional functions Report an error

  “Rules applicable to Additional functions are integral parts of these Terms of Service and can be found at the following links: 9.1.1. (a) Rules for Bitrix24 Sites 9.1.1. (b) Rules for Bitrix24 Contact Center 9.1.1. (c) Rules for Multiple branches 9.1.1. (d) Rules for Bitrix24 Sign 9.1.1. (e) Bitrix24 AI Tools Terms of Use 9.1.1. (f) Terms of Use of Communication Tools 9.1.1. (g) Alaio Vibecode Terms of Service”

• Marketplace Report an error

  “Bitrix24 Marketplace is provided solely as an online venue for users and Sellers. Alaio is not a party to any transactions or other relationships between users and Sellers.”

• Social login Report an error

  “You may also access the Website, the Services, and the Products by logging in using an authorized third party social network account, such as a Facebook, Twitter, or another available social network account.”

• Guest access Report an error

  “A Guest is an external user invited to participate in specific features of the Services, such as a collab, chat, task, or calendar event, who, in accordance with the settings configured by the Administrator, is granted access only to the functionality available within such feature.”

1 fact read from this page is not shown because it could not be confirmed on the page as captured.