Privacy policy — Odoo CRM

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• Ovh Report an error

  “Infrastructure and hosting of Odoo.com (production + backups), Odoo SaaS (production + backups), Odoo.SH (backups), DDOS Protection, SecNumCloud”

• Outscale Report an error

  “Privacy & Security Infrastructure and hosting (SecNumCloud) Currently hosted by Outscale: The Odoo PA service, which handles transmission of electronic invoices between French businesses and the French tax authority (DGFiP) via the Portail Public de Facturation (PPF), in compliance with the French e-invoicing mandate.”

• Scaleway Report an error

  “Privacy & Security Infrastructure (Email) Currently hosted by Scaleway: Outgoing mail server infrastructure, used to deliver transactional and service emails originating from the Odoo Cloud. No email content stored beyond what is strictly necessary during delivery.”

• Aws Report an error

  “Currently hosted by AWS: No customer data is actively hosted or processed on AWS at this time. The AWS infrastructure was previously used for the Odoo Database Upgrade service (legacy web-based upgrade platform for v6.1 upgrades) and is retained as an authorized subprocessor for potential future use.”

• Fullstory Report an error

  “Shared with FullStory: No customer data is actively shared with or processed by FullStory at this time. FullStory was previously used to record free trial sessions (after user consent) for UX improvement purposes, and is retained as an authorized subprocessor for potential future use.”

• Paypal Report an error

  “Payment processing on Odoo.com. Shared with Paypal: Order details (amount, description, reference), Customer name and email.”

• Stripe Report an error

  “Payment processing on Odoo.com. Shared with Stripe: Order details (amount, description, reference), Customer name and email.”

• Clearbit Report an error

  “Retrieval of business info for prospection reasons. Retrieved from Clearbit for visitors coming from EU companies: name, sector, est. size, est. revenue, website, social media and general contact info.”

• Cloudflare Report an error

  “Distributed caching of static resources and images of Odoo.com. Used by CloudFlare: Browser and device characteristics, CloudFlare cookies.”

• Ovh certifications Report an error

  “Data Center Certifications: ISO 27001, SOC 1 TYPE II, SOC 2 TYPE II, PCI-DSS, CISPE, SecNumCloud, CSA STAR.”

• Google cloud certifications Report an error

  “Data Center Certifications: ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC3, PCI-DSS, HIPAA, CISPE, CSA STAR .”

• Scc international transfers Report an error

  “Odoo uses EU Standard Contractual Clauses to bind subsidiaries in a way that offers sufficient safeguards on data protection for the limited and temporary data transfers that occur for such access.”

• Do not track Report an error

  “We do not currently support Do Not Track signals, as there is no industry standard for compliance.”

• No sale of data Report an error

  “We do not sell or trade your data.”

• Pci dss payment processing Report an error

  “We never record or store credit card information from our customers, and always rely on trusted third-party PCI-DSS-compliant payment processors for credit card processing, including for recurring payment processing.”

• Database export Report an error

  “At any time you can export a complete backup of your database via our control panel, in order to transfer it, or to manage your own backups/archive.”

• Database deletion Report an error

  “You may also request the deletion of your entire database via your control panel, at any time.”

• Cancel service retention Report an error

  “if you cancel the service your database is kept deactivated for 3 weeks (the grace period during which you can change your mind), and then destroyed.”

• Backup retention after deletion Report an error

  “The personal data could remain stored for up to 12 months in those backups, until they are automatically destroyed.”

• Browser data retention Report an error

  “we may retain this data for a maximum of 12 months, unless we need to keep it in relation with a legitimate concern related to the security or performance of our services, or as required by law.”

• Server security logs retention Report an error

  “Server Logs & Security Logs: we retain those logs for a maximum of 12 months, unless we need to keep them in relation with a legitimate concern related to the security or performance of our services, or as required by law.”

• Job application retention Report an error

  “If we do not hire you, we may keep the information you provide for up to 3 years in order to contact you again for any new job proposition that may come up, unless you ask us not to do so.”

• Job application minimal retention Report an error

  “we will retain a minimal subset of information, specifically your name, email address, and passport/ID number, for a limited period of 18 months.”

• Trial recording retention Report an error

  “Recordings are automatically destroyed after 2 months, so if your trial is older than that the data does not exist anymore.”

• Trial recording location Report an error

  “Free trial sesssions recording data is processed by FullStory (see our Service Providers) in Google Cloud data centers located in the United States.”

• Upgrade database retention Report an error

  “your database is kept for up to 4 months after the last successful upgrade, and may be deleted earlier upon request.”

• Github oauth token retention Report an error

  “The OAuth token is not stored and is deleted as soon as you close your Odoo.SH session, or after 2 days.”

• Region change request Report an error

  “Customer databases are hosted in the Odoo Cloud Hosting Region closest to where they are situated, and can request a change of region (subject to availability).”

• Backup redundancy Report an error

  “Odoo commits to maintaining at least three redundant backup copies of each customer database, stored in separate data centers that are geographically distant enough to ensure resilience against region-wide and country-wide incidents.”

• Region americas Report an error

  “Americas USA, Canada Europe (FR, NL) + Canada”

• Region europe Report an error

  “Europe Europe (FR, BE) Europe (FR, NL, SE) †”

• Region asia pacific Report an error

  “Asia & Pacific Singapore, Taiwan Europe (FR, NL) + Canada”

• Region middle east southern asia Report an error

  “Middle East & Southern Asia India, Saudi Arabia Europe (FR, NL) + Canada”

• Region oceania Report an error

  “Oceania Australia Europe (FR, NL) + Canada”

• EU backup transition Report an error

  “†: EU-only backups currently apply for new customers using Odoo 19.0 or later. Other EU-hosted customers still have an additional Canada-based backup until the full transition completes (ETA: Q4 2026).”

• Database upgrade location Report an error

  “Customer databases are upgraded within their current production hosting location (see above) or on a global upgrade server located in Europe”

• Entity Report an error

  “Odoo S.A. - Data Protection Chaussée de Namur, 40 1367 Grand Rosière Belgium VAT: BE0477472701”

• Privacy contact Report an error

  “please reach out to the Odoo Helpdesk or contact us via email at privacy@odoo.com or by post:”

• Iap optional Report an error

  “The IAP services are always optional, even when enabled by default, and the IAP Privacy Policy also explains how you can opt-out of those services.”

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Scores citing this record

• The Data Protection Officer Contact & data model
• The Data Protection Officer European sovereignty
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• The Data Protection Officer European sovereignty
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• The Data Protection Officer European sovereignty
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• The Data Protection Officer Contact & data model
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• The Data Protection Officer European sovereignty
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• The Migrator European sovereignty
• The Migrator Import, export & exit
• The Migrator European sovereignty
• The Migrator Import, export & exit
• The Migrator European sovereignty
• The Migrator Import, export & exit
• The Migrator European sovereignty
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• The Migrator Pricing transparency
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• The Migrator Import, export & exit
• The Migrator European sovereignty
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• The RevOps Integrator European sovereignty
• The RevOps Integrator Import, export & exit
• The RevOps Integrator Pricing transparency
• The RevOps Integrator European sovereignty
• The RevOps Integrator Import, export & exit
• The RevOps Integrator European sovereignty
• The RevOps Integrator Import, export & exit
• The RevOps Integrator Pricing transparency
• The RevOps Integrator European sovereignty
• The RevOps Integrator Import, export & exit
• The RevOps Integrator European sovereignty
• The RevOps Integrator Import, export & exit
• The RevOps Integrator European sovereignty
• The RevOps Integrator Import, export & exit
• The Sales Ops Lead European sovereignty
• The Sales Ops Lead Import, export & exit
• The Sales Ops Lead European sovereignty
• The Sales Ops Lead Import, export & exit
• The Sales Ops Lead European sovereignty
• The Sales Ops Lead Import, export & exit
• The Sales Ops Lead European sovereignty
• The Sales Ops Lead Import, export & exit
• The Sales Ops Lead Pricing transparency
• The Sales Ops Lead European sovereignty
• The Sales Ops Lead Import, export & exit
• The Sales Ops Lead European sovereignty
• The Sales Ops Lead Import, export & exit
• The Skeptic European sovereignty
• The Skeptic Import, export & exit
• The Skeptic Pricing transparency
• The Skeptic European sovereignty
• The Skeptic Import, export & exit
• The Skeptic Pricing transparency
• The Skeptic European sovereignty
• The Skeptic Import, export & exit
• The Skeptic European sovereignty
• The Skeptic Import, export & exit
• The Skeptic Pricing transparency
• The Skeptic European sovereignty
• The Skeptic Import, export & exit
• The Skeptic European sovereignty
• The Skeptic Import, export & exit
• The Solo Seller European sovereignty
• The Solo Seller Import, export & exit
• The Solo Seller European sovereignty
• The Solo Seller Import, export & exit
• The Solo Seller European sovereignty
• The Solo Seller Import, export & exit
• The Solo Seller European sovereignty
• The Solo Seller Import, export & exit
• The Solo Seller Pricing transparency
• The Solo Seller Contact & data model
• The Solo Seller European sovereignty
• The Solo Seller Import, export & exit
• The Solo Seller European sovereignty
• The Solo Seller Import, export & exit