Ticketing, queues & SLA — found from sitemap — HelpSpace

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Facts read from this source

• Shared inbox Report an error

  “Inquiries from customers, suppliers, and partners land directly in a shared ticket inbox. Assign tickets instantly and resolve support requests faster.”

• Automations rules Report an error

  “Automatically filter and prioritize incoming messages so you can make the best use of your time. Set up rules once, and let the ticketing system handle routine tasks for you.”

• Team sections Report an error

  “Create teams and automatically route incoming tickets to the right people.”

• AI beta Report an error

  “GDPR-compliant AI that makes everyday support work easier”

• Channels Report an error

  “HelpSpace brings requests from email, forms, and Instagram into one central inbox.”

• Instagram channel Report an error

  “Turn Instagram messages into support tickets and manage them directly in HelpSpace.”

• Linked tasks Report an error

  “Create tasks directly within a ticket, assign them to team members, and track progress in one place.”

• Previous tickets Report an error

  “Identify duplicate requests and instantly access the customer’s history.”

• Knowledge base Report an error

  “Use the knowledge base and canned responses directly from your ticket system support interface.”

• Quick replies Report an error

  “Once your response is penned, you can swiftly store it as a fresh quick reply for subsequent use.”

• Custom sidebar Report an error

  “Streamline workflows and seamlessly integrate any tool in the Custom Sidebar.”

• Shopify sidebar Report an error

  “Add your Shopify account to see your customers Shopify details and orders.”

• Xentral sidebar Report an error

  “Integrate Xentral to display your customers data from your ERP next to the ticket.”

• Customer satisfaction rating Report an error

  “Let customers rate your replies and instantly see how satisfied they are with your support”

• Send later Report an error

  “Reply now and let Send Later deliver it at the perfect time.”

• Internal notes Report an error

  “Write internal notes on tickets, collaborate seamlessly with your team, and mention teammates to keep everyone informed”

• Wait until Report an error

  “Automatically modify a ticket's status if no new communication is received by a predetermined date and time.”

• Split merge Report an error

  “Easily split or merge tickets to keep conversations organized.”

• Next status Report an error

  “Define the next ticket status after responding.”

• Raw message Report an error

  “View the raw message of a ticket for full transparency and detailed analysis.”

• Watcher Report an error

  “Keep your team and supervisors automatically updated on ticket changes.”

• Custom fields Report an error

  “Add custom fields to tickets like project numbers or IDs to capture what matters.”

• API webhooks Report an error

  “HelpSpace’s open API and integration framework connect your support ticket system seamlessly with your existing tools”

• SLA deadlines Report an error

  “With a modern helpdesk system, you can set deadlines, reminders, or SLAs for tickets that need attention later.”

• Analytics Report an error

  “A professional ticketing system automatically provides clear analytics and key support metrics”

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