Engagement & community inbox — found from sitemap — Emplifi Social Marketing Cloud

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Facts read from this source

• Community inbox purpose Report an error

  “Community Inbox organizes your account feeds into a neat folder-like structure that you can customize to boost your social media interactions with your fans and customers.”

• Preset feeds Report an error

  “Preset feeds All Incoming All the incoming messages for any kind of message type. Assigned to you”

• Custom feeds scope Report an error

  “You can set up custom feeds as global, for your entire Emplifi account, or as private feeds visible only to you.”

• Feed quota private Report an error

  “Each Community Manager can save up to 15 private feeds (in “My feeds”).”

• Feed quota global Report an error

  “Each account can have up to 30 global feeds.”

• Feed counter update Report an error

  “The counter of the inactive feeds is automatically updated every 45-60s. The counter of the active feed is updated real-time.”

• Global settings stored per manager Report an error

  “These settings are stored by Community for each Community Manager. Each Community Manager can have a different set of the global settings based on which settings are applied.”

• Show done toggle default Report an error

  “By default, the toggle is set to OFF (that is, the messages marked as Done are hidden).”

• Default date range Report an error

  “The default Last 90 days corresponds to the maximum amount of data available in Community.”

• Sort criteria Report an error

  “By default, the messages are sorted by date ascending. In other words, it shows the oldest first. You can change it and sort by: Date Priority Number of comments Number of followers (X (formerly Twitter) only) Engagement rate Number of likes”

• Bulk operations Report an error

  “Multi-selection allows Community Managers to select multiple messages to apply bulk actions.”

• Results limit Report an error

  “Only the first 50 results are loaded and selected by default. When you scroll to the end of the loaded messages, the system loads 50 more results.”

• Timestamp timezone Report an error

  “The displayed timezone is the timezone that you (as the user who is currently logged in to the Emplifi account) have set in Settings → Personal settings”

• Parent post preview Report an error

  “For some types of Community messages such as comments, ad comments, and mention comments, a preview of the parent post appears next to a message.”

• Post based filtering Report an error

  “You can combine post-based filtering with any of the main filters.”

• Instagram dm Report an error

  “Enable Instagram Direct Messages in Community”

• Salesforce integration Report an error

  “Integrate Community and Salesforce”

• Escalation to care Report an error

  “Escalate a Community Message to Care”

• Reply templates Report an error

  “Set Up and Use Templates for Replying to Community Messages”

• Translations Report an error

  “Enable Translations in Community”

• Community search Report an error

  “Search within Community”

• Data export Report an error

  “Export and Share Community Data”

• Notifications Report an error

  “Get Notified about Relevant Actions in Community”

• Priority score Report an error

  “Priority Score”

• Performance analytics Report an error

  “Analyze Performance of Your Community Operations”

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