Engagement & community inbox — found from sitemap — Emplifi Social Marketing Cloud

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Facts read from this source

• Manual filtering Report an error

  “Manual filtering allows you to create ad hoc filters using the common logical operators.”

• Search operators Report an error

  “AND → conjunction”

• Search case insensitive Report an error

  “Keywords are not case-sensitive. sunglasses, SUNGLASSES, and Sunglasses are treated as the same keyword.”

• Filter platforms Report an error

  “Facebook Instagram X (formerly Twitter) LinkedIn YouTube TikTok Google Business WhatsApp Reddit”

• Filter sentiment Report an error

  “Filter messages by sentiment detected automatically by Emplifi AI or applied manually by the users.”

• Filter status Report an error

  “Filter messages by status applied by users. Done Filtering the messages marked as Done can be influenced by the individual settings of each user, who can choose to hide messages designated as Done (see Community Inbox). In progress No action No status”

• Filter message types Report an error

  “Filter messages by type: Owned profiles' messages Ad comments Comments Direct messages Posts / Wall posts Mentions Posts / Quotes / Tags Mention comments Stories (DM) Reviews Listening”

• Filter chatter Report an error

  “Filter messages and comments composed of mentions, emojis, hashtags, or GIFs.”

• Filter media types Report an error

  “Filter messages by specific media types attached to the content. Select all that apply. Album Carousel Document/file Link Photo IG Reels Status Video Sticker”

• Filter languages Report an error

  “Filter by languages that appeared in your community feeds in the last 90 days. The filter does not allow the selection of all the possible languages. It shortlists only the languages detected for the entire account in the last 90 days.”

• Filter message location Report an error

  “Filter messages based on their location. Messages visible in Community can be escalated to or handled by other products.”

• Filter bot status Report an error

  “Filter messages based on their status from Bot. Pending The Pending status means that Bot escalated the message and the user is waiting for a Community manager to reply.”

• Filter care status Report an error

  “Filter the messages that were escalated to Care based on their status.”

• Filter rating Report an error

  “Filter messages based on the number of stars (1 through 5)”

• Filter content labels Report an error

  “Filter messages by applied content labels. Both Content labels and Label groups are supported.”

• Filter channels Report an error

  “Filter messages by profiles from different platforms previously added to your Emplifi account. Select all that apply.”

• Filter profile labels Report an error

  “Filter messages by profile labels previously created in your Emplifi account. Select all that apply.”

• Filter listening queries Report an error

  “Posts, comments and other pieces of content collected via Listening query sets. Listening results are available only when the Community management is enabled in the query set’s settings.”

• Filter spike alerts Report an error

  “Posts, comments and other pieces of content collected via Spike Alerts as part of Crisis Management for Listening. Results are available only when the Community management is enabled in the query set’s settings.”

• Filter users Report an error

  “Filter messages by the user to whom they are assigned.”

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