Engagement & community inbox — found from sitemap — Hootsuite

Cited by

Facts read from this source

• Inbox name Report an error

  “Respond to messages, comments, and customer service questions in one place with Nest, Hootsuite’s all-in-one social media inbox manager.”

• Supported networks Report an error

  “Respond to comments and DMs across Facebook, Instagram, WhatsApp, LinkedIn, X (Twitter), and TikTok. All from a single inbox.”

• Saved replies automation Report an error

  “Use saved replies, auto-responders, and automated DMs to keep your inbox clean.”

• Csat surveys Report an error

  “Collect feedback with no extra effort by automatically sending customer satisfaction (CSAT) surveys in a user’s language after an interaction.”

• Pii redaction Report an error

  “Nest will protect your customers’ personally identifiable information (PII). Automatically or manually conceal sensitive information, such as credit card and Social Security numbers, across your public and private social media channels.”

• AI auto routing Report an error

  “Use AI classifiers to auto-route and prioritize certain conversations in your queue. Plus, set up automations to resolve conversations.”

• Skill based routing Report an error

  “In Nest, you can create specific skill sets and then automatically route related messages to the teams with those skills.”

• Team collaboration Report an error

  “you can set your availability status, chat with fellow agents, leave them notes, and route messages to your most qualified teammate”

• Conversation search Report an error

  “Easily search through all your conversations to find what you’re looking for fast, and stay on top of important messages with notifications.”

• Salesforce Report an error

  “Meet Hootsuite Social Customer Care — an all-new integration that connects Hootsuite and Salesforce.”

• Enterprise reporting Report an error

  “Keep track of your team and agent’s reply time, replies sent, available time, average CSAT score, and more. Plus, view real-time insights that refresh every 30 seconds.”

• Language detection Report an error

  “Advanced Inbox automatically detects 60+ languages and adds it to a user’s contact details.”

• Sentiment analysis Report an error

  “Communicate, prioritize, and measure brand health by instantly determining the emotion of conversations. View, adjust, and filter messages by sentiment.”

• Audit trails Report an error

  “Track away state data to measure agent productivity and ensure consistency with audit trails.”

• Zendesk Report an error

  “Easily create customer support cases in Zendesk from conversations in your Hootsuite inbox. Simply add the Zendesk integration to Advanced Inbox.”

• SLA notifications Report an error

  “Define your service-level agreement, or SLA, and Hootsuite will let you know if you fall behind your targets with notifications.”

• AI smart replies Report an error

  “Reply faster with AI-powered smart replies that suggest on-brand, context-aware responses to social media comments, mentions, and messages.”

• Boomerang messages Report an error

  “Easily move conversations from the pending queue to the new queue after the period of time you select.”

• Custom away states Report an error

  “Allow custom away states for agents to set their own away messages.”

• AI chatbot automation Report an error

  “Enterprise users can automate up to 80% of message replies with Hootsuite’s generative AI chatbot.”

• Inbox in all plans Report an error

  “Every Hootsuite plan comes with a unified social media inbox that brings all your social interactions to one place.”

• Dm automation instagram Report an error

  “With Hootsuite’s DM Automations, you can set up automatic comment replies and DMs for Instagram posts and Reels. Replies are triggered by a commenter's keywords.”

• Dm automation lead claim Report an error

  “In fact, our team saw a 330% increase in leads when using DM automations vs. link in bio”

• Advanced inbox Report an error

  “What is Hootsuite Advanced Inbox?”

• Free trial Report an error

  “Start your free trial Request a demo No credit card required. Cancel anytime.”

• Csat analytics integration Report an error

  “Then, instantly view and track your results in Hootsuite Analytics to see where you can improve.”

Scores citing this record

• The Agency Lead Engagement & community inbox
• The Agency Lead Network coverage & API resilience
• The Analyst Engagement & community inbox
• The Analyst Approvals, roles & brand safety
• The Analyst Network coverage & API resilience
• The Brand Governance Officer Engagement & community inbox
• The Brand Governance Officer Approvals, roles & brand safety
• The Brand Governance Officer Network coverage & API resilience
• The Brand Governance Officer Pricing transparency
• The Community Manager Engagement & community inbox
• The Community Manager Approvals, roles & brand safety
• The Community Manager Network coverage & API resilience
• The Community Manager Pricing transparency
• The Data Protection Officer Engagement & community inbox
• The Data Protection Officer Network coverage & API resilience
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Skeptic Engagement & community inbox
• The Skeptic Approvals, roles & brand safety
• The Skeptic Network coverage & API resilience
• The Skeptic Pricing transparency