Engagement & community inbox — found from sitemap — Agorapulse

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Facts read from this source

• Supported networks Report an error

  “Agorapulse currently supports replying to Inbox items from Facebook, Instagram, Threads, X (Twitter), YouTube, TikTok, LinkedIn, and Google Business.”

• Inbox item types Report an error

  “It brings all types of engagement into one place, such as comments, reviews, direct messages, mentions and ad comments.”

• Facebook synced items Report an error

  “Facebook Post Comments Ad Comments Mentions DMs (Direct/Private Messages) Reviews”

• Instagram synced items Report an error

  “Instagram Post Comments Ad Comments Reel Comments Mentions DMs (Direct/Private Messages)”

• Threads synced items Report an error

  “Threads Post Comments Mentions Quoted Reposts”

• X synced items Report an error

  “X (Twitter) Mentions (API limitations prevent the syncing of mentions from article posts) Replies to posts DMs (Direct/Private Messages) Reposts/retweets (Synced as Mentions)”

• Youtube synced items Report an error

  “YouTube Video Comments”

• Tiktok synced items Report an error

  “TikTok Post Comments Ad Comments”

• Linkedin synced items Report an error

  “LinkedIn Post Comments Ad Comments Mentions”

• Google business synced items Report an error

  “Google Business Reviews”

• Historical sync days Report an error

  “Agorapulse will sync 32 days of Inbox data from the day your profile is (re)connected.”

• Retention standard plan Report an error

  “Standard Plan 6 months”

• Retention professional plan Report an error

  “Professional Plan 12 months”

• Retention advanced custom plans Report an error

  “Advanced Custom Plans 24 months”

• Facebook sync frequency Report an error

  “Comments and Private Messages (DMs) for Facebook are synced in real-time. This means new comments or private messages will be available in the Inbox within 5 minutes (often within 1 minute) if you are logged into Agorapulse.*”

• Facebook reviews sync Report an error

  “* Facebook reviews (recommendations) are synced hourly”

• Instagram sync frequency Report an error

  “Comments and Private Messages (DMs) for Instagram are synced in real-time. This means new comments or private messages will be available in the Inbox within 5 minutes (often within 1 minute) if you are logged into Agorapulse. Agorapulse will sync the last 100 published Instagram posts (media) and all comments made on them.”

• Threads sync frequency Report an error

  “Comments, Mentions, and Quoted posts for all Threads accounts are synced every 15 minutes”

• X sync frequency Report an error

  “X (Twitter)-Plus subscribers will have Inbox items synced in real-time. This means new mentions or private messages will be available in the Inbox within 5 minutes (often within 1 minute) if you are logged into Agorapulse.”

• Youtube sync frequency Report an error

  “Comments for all YouTube accounts are synced every 15 minutes.”

• Tiktok sync frequency Report an error

  “Standard, Professional, Advanced and Custom plans will sync comments every 15 minutes”

• Google business sync frequency Report an error

  “Standard plan - 2 hours Professional plan - 2 hours Advanced/Trial and Custom plans - 5 mins”

• Automated moderation Report an error

  “Automated Moderation - Define a set of automated rules to automatically assign actions to Inbox items”

• Saved replies Report an error

  “Saved Replies - Use saved replies to respond to common conversations in the Inbox”

• Bulk actions Report an error

  “Bulk Actions - Use bulk actions in the Inbox to effectively manage multiple conversations at once”

• Inbox labels Report an error

  “Inbox Labels - Use labels in the Inbox to help group and report on similar conversations”

• Inbox search filter sort Report an error

  “Search, filter, and sort the Inbox - Quickly identify Inbox items by applying selected criteria”

• Track sentiment Report an error

  “Track sentiment - React quickly to conversations requiring your attention using sentiment in the Inbox”

• Delete hide items Report an error

  “Delete or hide items - Remove and hide unwanted comments, DMs from the Inbox”

• Assign items Report an error

  “Assign/Review items - Assign Inbox items to team members for review”

• Inbox translation Report an error

  “View Inbox item translation”

• Inbox item retention Report an error

  “As long as you use Agorapulse, data for your profiles will be retained from your sign-up date.”

• Inbox permissions roles Report an error

  “The following permissions (Admin, Editor, Moderator, Guest) are profile specific.”

• Owner manager admin permissions Report an error

  “Owners and Managers are automatically given Admin permissions on all profiles.”

• Moderator permissions summary Report an error

  “Review an Inbox item Yes Yes Yes No”

• Guest permissions summary Report an error

  “Open an Inbox item natively Yes Yes Yes Yes”

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