Source

Support & documentation — found from sitemap — Productive

Checked for Productive on 1 Oct 2026

Page: https://help.productive.io/en/articles/5136355-enabling-account-access-for-enhanced-support
Checked: 1 Oct 2026, 15:52 UTC
How we may use it: Public page, crawling permitted

Technical details

type: page
http status: 200
content hash: sha256:851e59119de50bbb494e5d287a30b5c0f969340e876f09b5221728bdaacd6d41
permission: robots_ok
screenshot: Screenshot on file (internal exhibit, not published)

Cited by

Account access available Report an error

“we offer the Account Access feature, allowing our support team to log into your account and perform actions on your behalf with your approval”
Account access sessions recorded Report an error

“All sessions are recorded for safety, and you can review these sessions under your Security options.”
Account access enable location Report an error

“Navigate to Settings > Security. Scroll to the bottom and switch on the Allow Account Access option.”
Account access duration Report an error

“Once enabled, you'll see the date and time until which Productive Support can access your account. You can revoke access at any time by turning off this feature.”
Account access write sessions recorded Report an error

“All sessions with write access are recorded for transparency. You can review these sessions in your Access history overview, showing who accessed your account and why.”
Account access reason required Report an error

“Support agents must state a reason for accessing your account.”
Account access post session notification Report an error

“After resolving the issue, we notify you that the session has ended and detail the steps taken.”
Account access privacy Report an error

“when accessing accounts with written permission, we ensure that no sensitive information is accessed or copied unless necessary for resolving the issue”