Support & documentation — found from sitemap — Scoro

Cited by

Facts read from this source

• Help center URL Report an error

  “The Operator shall provide a comprehensive overview of the Platforms functions available via the Help Center published at support.scoro.com.”

• Request channels Report an error

  “The Client may request Support Service by submitting a request form via the Help Center.”

• Server availability coverage Report an error

  “the Operator shall address any server availability issues of the Platform to meet the availability commitment set out in the Service Level Policy on a 24/7 basis.”

• Uptime commitment Report an error

  “the Operator has committed to the availability as set out in the Service Level Policy of 99.95% set out herein as one of its key ISO27001 commitments”

• Urgency matrix Report an error

  “Critical: due to the incident, most of the business is unable to access Scoro.”

• Critical target resolution Report an error

  “Scoro’s target resolution time for these issues will be within one business day.”

• High urgency examples Report an error

  “Business-critical feature is broken (e.g. quotes, invoices, calendar, time-tracker)”

• Business hours Report an error

  ““Normal Business Hours” shall mean from Monday to Friday 7 am until 7 pm UTC and UTC+01:00 during Northern Hemisphere summer time.”

• Unstandardized configuration minimum Report an error

  “The minimum charge for our Unstandardized Configuration Services is set at 170 EUR.”

• Unstandardized configuration scope Report an error

  “creating or updating PDF templates; creating or updating custom fields; importing, exporting, modifying or linking customer data”

• Policy validity Report an error

  “Valid from: January 19th, 2022 Last update: February 13th, 2024”

• ISO 27001 Report an error

  “Scoro’s systems are regularly audited to assess the compliance of Scoro’s SaaS provision and development to the ISO27001 standard.”

• Free trial Report an error

  “Tour the product and try Scoro for free for 14 days, no credit card required.”

• Surface Report an error

  “Integrations & apps API MCP Server”

• Features Report an error

  “Expense Management Work & Task Management Billing and Invoicing Time & Cost Tracking CRM & Pipeline Management Resource & Capacity Planning Estimating & Budgeting Project Management”

Scores citing this record

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• The Data Protection Officer Onboarding effort
• The Data Protection Officer Support & documentation
• The Enterprise Architect Pricing transparency
• The Enterprise Architect Onboarding effort
• The Enterprise Architect Support & documentation
• The Integrator Pricing transparency
• The Integrator Onboarding effort
• The Integrator Support & documentation
• The Skeptic Pricing transparency
• The Skeptic Onboarding effort
• The Skeptic Support & documentation
• The UX Purist Pricing transparency
• The UX Purist Onboarding effort
• The UX Purist Support & documentation