Terms of service — Mural

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• Entity Report an error

  ““Mural,” “we,” “our” or “us” means Tactivos, Inc., d/b/a MuralⓇ”

• Payment method Report an error

  “Unless explicitly indicated otherwise in our Agreement or at the time of “check-out”, all payments will be made by credit card on the Site on the first day of the payment period.”

• Taxes excluded Report an error

  “All quoted fees and costs are exclusive of taxes, duties, levies, tariffs, and other governmental charges (including, VAT or withholding tax) (collectively “Taxes”).”

• Currency Report an error

  “All payments shall be in United States dollars.”

• Invoice terms Report an error

  “Each Invoice is due and payable thirty (30) days following the Invoice date according to the payment instructions provided on the Invoice.”

• Late interest Report an error

  “any interest will accrue on past due amounts at the rate of one and one half percent (1.5%) per month”

• Renewal notice Report an error

  “For Subscription Terms that are annual, we will notify you before your subscription renews with instructions on how to change or cancel your subscription, if you so choose.”

• Free plan exists Report an error

  “If you are using the Services under our Free Plan, then your ability to access and use the Services will continue until your account is closed.”

• DPA incorporated Report an error

  “The parties expressly incorporate by reference the Mural Data Processing Addendum (“DPA”) to ensure compliance with global laws and regulations related to the processing of Personal Data”

• Security measures Report an error

  “Mural has adopted and will maintain administrative, technical, physical, and organizational Security Measures (defined in the DPA) as detailed in Schedule F of our DPA.”

• Governing law Report an error

  “This Agreement will be governed by and interpreted in accordance with the internal laws of the state of California, without regard to conflicts of laws principles.”

• Jurisdiction Report an error

  “the parties will submit to the exclusive jurisdiction of and venue in state or federal courts located in the Northern District of California/ San Jose, California, USA.”

• Liability cap Report an error

  “in no event shall either party’s aggregate liability to the other in connection with this Agreement or Customer’s access to and use of the Services exceed the total fees paid by Customer for the Services under which the claim arose in the twelve (12) month period preceding the claim or action”

• Materials license Report an error

  “Mural grants you and your Authorized Users (if applicable) a limited, non-exclusive, non-sublicensable, nontransferable right and license to access and use (view, download, print, reproduce, distribute and display) the Materials solely for your own personal or internal business purposes.”

• Background checks Report an error

  “(d) we conduct background checks on all of our employees and independent contractors with access to Customer Content.”

• Opensource warranty Report an error

  “(c) the Services will be free from any “copyleft” open source license that would require the open licensing of Customer Content”

• Definition Report an error

  ““Integration” means any software application, functionality, website, product or service that will connect to or integrate with the Services or embed certain functionality into a third party platform or service, via an API or SDK.”

• Reseller orders Report an error

  “This Section 16 applies to any access to the Services purchased by customers through an authorized reseller of the Mural Services (a “Reseller”).”

• Reseller refunds Report an error

  “If Customer is entitled to a refund under this Agreement, Mural will refund any applicable fees to Reseller and Reseller will be solely responsible for refunding the appropriate amounts to Customer, unless otherwise specified.”

• Termination for cause refund Report an error

  “If you terminate this Agreement for cause under this Section (Termination for cause), we will refund to you any prepaid fees or expenses covering the remainder of your Service Term after the effective date of termination.”

• Publicity consent Report an error

  “Neither party will issue a press release about Customer becoming a Mural customer or a case study about Customer’s experience with the Services without the prior written consent of the other party.”

• Order of precedence Report an error

  “the following order of precedence will apply: (1) any applicable supplement; (2) the DPA; and (3) this Agreement.”

• Effective date Report an error

  “Effective date: July 1, 2026”

• Affiliate usage Report an error

  “Authorized Users of Customer Affiliates may use the Services as Authorized Users of Customer.”

• Government deployments Report an error

  “Mural may make available certain deployments of the Services that are expressly designated for use by government customers at their option, and such deployments will be subject to a Plan Supplement.”

• Ownership structure Report an error

  “LUMA Institute, LLC is a wholly-owned subsidiary of Tactivos, Inc. d/b/a Mural.”

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