Design
Mural
Rest of world Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by Tactivos, Inc. dba Mural · www.mural.co
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Mural at a glance
- Vendor
- Tactivos, Inc. dba Mural
- Headquarters
- Not stated on the vendor’s pages as of 13 Oct 2026
- Data hosting
- Not stated on the vendor’s pages as of 13 Oct 2026
- Free plan
- Yes, per the vendor’s own page source, captured 13 Oct 2026
- Panel verdict
- The AI panel rates Mural 1.5/5, the mean of 6 judges. Mural, a visual collaboration whiteboard from Tactivos, Inc. how scores are made
- As of
- Vendor pages captured 1 Oct 2026 to 13 Oct 2026; evaluated by the panel 15 Oct 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
Mural, a visual collaboration whiteboard from Tactivos, Inc. dba Mural of San Francisco, is strongest at collaboration and handoff, which scores a flat 4: comments attach to objects and move with them, tag collaborators by email or Slack, resolve into a sidebar, and visitors are included in every plan on expiring mural-specific links. It is weakest on sovereignty, scored 0, with the recorded attributes — legal entity jurisdiction, ownership, data residency and subprocessor exposure — all unknown. Design and prototyping scores 2 to 3: the documented toolkit is sticky notes, templates, drawing and diagramming, and the "collaborative prototyping" item is a facilitation template rather than clickable prototypes. Pricing transparency spans 1 to 3: the pricing page names the plan ladder — free, Team+, Business and Enterprise — with a free tier requiring no credit card, but we found no public price figures for any paid plan. Brand asset governance spans 2 to 4, the widest spread: templates, a content library and facilitator locking are documented, while the brand-assets page publishes Mural's own marks.
Speaks for it
- Collaboration and handoff is the top-scoring criterion at 4, built on object-linked comments that move with their objects, tagging by email or Slack, and resolution with a resolved tab.
- Visitors are included in every plan and join a specific mural via an expiring link, so external reviewers need no paid seat.
- An Enterprise company admin can turn AI features on or off and enforce the setting across all workspaces or specific workspaces.
- Export is documented in five formats — PDF, PNG, PowerPoint of outline contents only, zipped HTML and data files, and CSV of sticky notes only — scoped to the whole mural, a selection or the outline.
- Facilitator locking can freeze individual or bulk objects with a choice of who may unlock them, including only facilitators.
Held against it
- Sovereignty scored 0, with legal entity jurisdiction, ownership, data residency and subprocessor exposure all recorded as unknown and the contracting entity Tactivos, Inc. dba Mural of San Francisco.
- Design and prototyping scored 2 to 3 because the documented toolkit is workshop material — sticky notes, templates, drawing and diagramming — and the prototyping items are facilitation templates rather than clickable prototypes.
- We found no public price figures for any paid plan or for the Limited and Full Member tiers, so an annual cost cannot be computed; pricing transparency scored 1 to 3.
- We found no public information on whether customer content trains AI models, on the models or providers, on processing location or on commercial rights to generated output, and the captured pages give different figures for the Enterprise AI default.
- Export is flat output with download links expiring after five days, and we found no public information on a documented or layered file format or on what happens to files after a downgrade or cancellation.
Best for
- You run workshops, retrospectives and design-thinking sessions and need a facilitation canvas with timers, voting, private mode and a facilitator lock, included in every plan.
- You review work with external stakeholders who should view and comment without a paid seat — visitors are included in every plan on expiring mural-specific links.
- Your organization wants centralized control of AI features — an Enterprise company admin can enforce the setting across all workspaces or delegate it per workspace.
- Your team works in Microsoft Teams or on Surface Hub and needs the board inside those apps.
Avoid if
- You need a design tool with reusable components, shared styles, tokens or interactive prototypes — design and prototyping scored 2 to 3 and the documented features stop at templates, shapes and workshop artifacts.
- Your procurement must verify data residency, subprocessors or a European safeguard before signing — sovereignty scored 0 with those attributes recorded as unknown, and the contracting entity is Tactivos, Inc. dba Mural of San Francisco.
- You need a per-seat figure to budget — the pricing page publishes no price for any paid plan or for the Limited and Full Member tiers.
- You need AI terms in writing before enabling features — the pages document admin toggles only, AI features are on by default for Team+ and Business plans, and the captured pages give different figures for the Enterprise default.
The scores
| Criterion | Panel median |
|---|---|
| Design, prototyping & design systems | 1 of 5 |
| Collaboration, review & developer handoff | 2 of 5 |
| Brand assets & governance | 1.5 of 5 |
| Files, formats & portability | 1.5 of 5 |
| AI features & rights to the work | 1.5 of 5 |
| European sovereignty | 0 of 5 |
| Pricing transparency | 1 of 5 |
Design, prototyping & design systems
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How this is scored
The making itself: vector and layout tools, interactive prototypes, and the shared components, styles and tokens that keep a company's products and materials consistent — judged on what the feature and help pages document, not on showcase images.
0 — A single-purpose editor with no reusable components, no shared styles and no prototyping.
3 — Templates and basic shapes or layouts, with styles saved per file only and prototyping limited to linking screens.
5 — Reusable components and shared styles across files, responsive or auto layout, clickable prototypes with transitions, and team libraries that update where they are used.
8 — A design system managed in the tool: variables or tokens for colour, type and spacing with modes or themes, component variants and properties, prototypes with conditional logic, and library change notes with versions.
10 — The design system is a governed product: library releases versioned and reviewable, token export in a documented format for development, usage analytics per component, and accessibility checks such as contrast built into the editor.
The Product Designer
Mural documents a rich template catalogue and core canvas features — sticky notes, drawing and diagramming — but everything stays at the workshop-artifact level: we found no public information on reusable components, shared styles across files, tokens or prototypes that run a real flow. The "collaborative prototyping" and "Beyond the Prototype" pages are facilitation templates for discussing prototypes, built by an outside consultancy, not a prototyping engine. 2 5 6
The Frontend Engineer
The documented toolkit is a whiteboard — sticky notes, drawing, a content library, templates and diagramming on all plans — and the "collaborative prototyping" item is a facilitation template from a workshop firm, not clickable prototypes with transitions. We found no public information on reusable components, shared styles, tokens or variables, or any design-system management; nothing here produces the token export I wire into code. 2 6 5
The Brand Marketer
What is documented is workshop material — sticky notes, drawing, images and icons, a content library, mapping and diagramming — plus a broad template catalogue, and everything carrying the word prototyping is a facilitation template for running the process rather than clickable screens. We found no public information on reusable components, shared styles or team libraries that would keep twelve offices' material consistent. 2 5 6
The Agency Owner
Mural documents a shared infinite canvas with sticky notes, drawing, diagramming, a content library and templates on every plan, but we found no public information on reusable components, shared styles, team libraries or interactive prototypes — the collaborative prototyping page is a workshop template developed by a consultancy, not a prototyping mode. As a tool for my studio's design work this is a facilitation canvas, and the evidence stops at templates and shapes. 2 5 6
The Data Protection Officer
Every plan documents sticky notes, drawing with images and icons, a content library, templates and mapping and diagramming — templates and basic shapes, in effect. I found no public information on reusable components, shared styles across files, tokens or team libraries, and the only prototyping evidence is a workshop template built around a facilitation process rather than clickable prototypes with transitions. 2 5 6
The Skeptic
This is a facilitation whiteboard rather than a design tool: sticky notes, drawing, templates, mapping and diagramming are documented, and the "collaborative prototyping" item is a workshop template developed by an outside consultancy, not interactive prototyping. We found no public information on reusable components, shared styles or design tokens, or prototypes with transitions. 2 5 6
Collaboration, review & developer handoff
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How this is scored
Working on the same files with colleagues, clients and developers: comments and review, permissions for internal and external people, and the handoff that gives engineering measurements, assets and code rather than screenshots.
0 — Files shared as exports or links with no comments, no permissions beyond view or edit, and no developer view.
3 — Real-time co-editing and comments, but external reviewers need a paid seat or full access, and developers get only exported images.
5 — Comments with mentions and resolution, view-only and comment-only access for guests without a paid seat, permissions per file and project, and an inspect mode with measurements, styles and asset export.
8 — Branching or review of changes before they reach the main file, version history with restore, a developer mode that links components to code, an API and plugins documented, and named integrations with issue trackers and code tools.
10 — Handoff is a contract between design and code: component properties mapped to code components, token and asset export automated through the API, an audit log of access and sharing, and external access governed by domain, expiry and admin policy.
The Product Designer
Commenting is genuinely well made — canvas or object-anchored comments, tagging with email or Slack notification, resolution with a resolved tab — and the role model of members, guests and visitors brings one-time collaborators into every plan without a paid seat, alongside per-mural, per-workspace and company-wide link controls and ownership transfer. The developer side is where the evidence stops: we found no public information on an inspect mode with measurements, version history or a view that links objects to code, so engineering is left with exports and sticky-note CSV. 7 8 7 8
The Frontend Engineer
The review layer is solid: comments link to objects, resolve into a sidebar with tagging by email or Slack, and visitors are included in every plan alongside expiring links, confidential rooms and per-mural access settings. I judge handoff by what engineering receives, though, and beyond exports of PDF, PNG and PowerPoint outlines we found no public information on an inspect mode with measurements and styles, components mapped to code, or an API that reads the full file structure. 7 7 8 8 11
The Brand Marketer
Comments are genuinely worked out — linked to objects so they travel with them, taggable with email or Slack notification, resolvable and reviewable in a sidebar — and visitors sit in every plan with mural-specific links whose validity I can set, so an agency can review without a paid seat. Access control goes deep: per-mural link settings, confidential rooms, workspace-wide link sharing switched off, multiple owners and content transfer when someone leaves. We found no public information on a developer view, measurements, code-linked components or version history, so the handoff half of this question goes unaddressed. 2 7 8 7 8
The Agency Owner
Comments with tagging, resolution and a resolved tab are well documented, and visitors — non-registered collaborators on expiring links — are included in every plan, which is close to the unbilled client-reviewer model I look for when handing work over. But we found no public information on an inspect mode with measurements, styles or asset export, version history with restore, or branching; developer handoff appears to stop at exported files. 2 7 8 7 8
The Data Protection Officer
Commenting is documented in depth — on the canvas or linked to objects, draggable, with tagging by email or Slack, resolution and a resolved tab — and visitors join specific murals on expiring links in every plan, alongside confidential rooms, per-mural link settings, workspace-wide sharing toggles and facilitator locking. I found no public information on a developer view with measurements, styles and asset export, on version history or branching, or on named issue-tracker integrations, though an API and SDK are defined in the terms and Teams and Surface Hub apps are published. 4 7 8 9 10 7 8
The Skeptic
Commenting is genuinely documented — tagging with email and Slack notification, resolution with a resolved tab, comments that move with objects — and visitors are included in every plan with configurable link expiry, which is the reviewer-turned-billed-editor trap I read for and here it is stated as free. The developer half of the criterion is empty: we found no public information on an inspect mode, measurements, code-linked components, or version history with restore, and integrations are defined only generically as anything connecting via an API or SDK. 7 7 8 8 2
Brand assets & governance
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How this is scored
Keeping a brand usable and correct across a company: a central library for logos, images and templates, brand guidelines people can find, locked templates that let non-designers produce material, and rights and expiry metadata on every licensed asset.
0 — No shared asset library; logos and images are uploaded per file by whoever needs them.
3 — A shared folder of assets and some templates, but no guidelines, no locking of brand elements and no metadata beyond file names.
5 — A central brand library with logos, colours and fonts, templates with locked elements for non-designers, brand guidelines published in the tool, and tagging and search across assets.
8 — Rights, usage and expiry metadata on assets with warnings or automatic withdrawal on expiry, approval workflows for new assets and template output, version control on assets, and access per team, market or partner.
10 — Brand governance is auditable: every asset carries its licence, owner and permitted use, usage of each asset is tracked across files and channels, distribution to external partners is logged, and the whole library with metadata is exportable in a documented format.
The Product Designer
The brand-assets page documents Mural's own wordmark, symbol and colour values, not a library a customer's brand would live in. Facilitator locking can freeze objects so non-facilitators cannot edit them — the nearest thing to locked template elements — but we found no public information on a central brand library, guidelines published in the product, or licence, usage and expiry metadata on assets. 9 10 2
The Frontend Engineer
A shared content library and templates ship on all plans, and facilitator locking can freeze objects so only facilitators unlock them — enough to keep workshop material stable. We found no public information on brand guidelines published in the tool, tagging and search across assets, or licence, usage and expiry metadata; the only rights language in the captures covers the vendor's own Materials licence for internal business use. 2 10 4
The Brand Marketer
Templates ship on every plan and the facilitator lock can lock single or bulk objects and restrict unlocking to facilitators — the raw material for a locked template a regional office could work in, though it is documented for preventing accidental edits during workshops. The only brand library page we found publishes Mural's own wordmark and colour values, not a customer's. We found no public information on brand guidelines inside the tool, tagging and search, or licence and expiry metadata on assets, which is what I need on every stock image. 2 9 10
The Agency Owner
There is a shared content library, templates, and a facilitator lock that can freeze individual or bulk objects and restrict who may unlock them — but the brand-assets page publishes Mural's own wordmark, symbol and hex colours, not a customer's brand library. We found no public information on brand guidelines held in the tool, licence or expiry metadata on assets, approval workflows, or per-team asset access. 2 9 10
The Data Protection Officer
A shared content library and templates ship in the core plan, and objects can be locked individually or in bulk with a choice of who may unlock — a folder of assets with some locking. I found no public information on brand guidelines published in the tool, tagging and search across assets, or rights, usage and expiry metadata; the brand page found publishes Mural's own wordmark, symbol and colours for external press use rather than a customer-facing library. 2 9 10
The Skeptic
The documented brand-assets page covers Mural's own wordmark, symbol and colour values — marketing material, not a customer brand library — while the product side offers templates, a content library and facilitator locking of objects with unlock-permission choices. We found no public information on brand guidelines published in the tool, locked templates for non-designers, rights or expiry metadata on licensed assets, or per-team asset access. 9 2 10
Files, formats & portability
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How this is scored
Whether the work can leave: open or documented file formats, export that keeps layers, vectors and components, offline or self-hosted options, and what happens to files after a downgrade, a removed seat or a cancelled contract.
0 — Files exist only in the vendor's cloud in a proprietary format, export is a flat image, and nothing is said about files after cancellation.
3 — Export to PNG, PDF and SVG per frame, but no export of whole files with structure, and files after a downgrade or cancellation addressed only in general terms.
5 — Whole files exportable to a local or documented format, vector and layered export (SVG, PDF) with text kept as text, bulk export of a team's files, and a stated period during which files remain accessible after cancellation.
8 — An open or publicly documented file format, export and import with other tools documented, an API that reads full file structure, files of removed users transferred to the organisation by policy, and a stated deletion timeline after the contract ends.
10 — Portability is built in: an open-source or openly specified format, self-hosting or a local-first option, round-trip export without loss of components and prototypes, and the customer's ownership of all files and their export rights written into the terms.
The Product Designer
Export is documented honestly: PDF, PNG, PowerPoint from an outline, zipped HTML and data files, and CSV for sticky notes, scoped to the whole mural, a selection or the outline, with download links expiring after five days. The zipped HTML-and-data export is more than a flat image, but we found no public information on layered or vector export, bulk export of a team's murals, or what happens to content after a downgrade or cancellation. The offline-licensing pages describe distributing the Windows app through the Microsoft Store, not self-hosting or local files. 11 12 8
The Frontend Engineer
Export is documented as PDF, PNG, a PowerPoint outline, a zipped HTML-and-data bundle and CSV of sticky notes, with download links expiring after five days and ownership transfer documented when a member leaves. That list names no whole-file format that preserves components and structure, and we found no public information on a documented or open file format, an API reading full structure, or what happens to files after a downgrade or cancellation. 11 8
The Brand Marketer
A mural exports to PDF, PNG, a PowerPoint of outline contents only, zipped HTML and data files, or CSV of sticky notes, with a choice of the whole board, a selection or the outline, and download links expire after five days. We found no public information on vector or layered export, bulk export across a team, or on what happens to files after a downgrade or a cancelled contract. The offline license route concerns deploying the Windows app to many devices, not working on files offline. 11 12
The Agency Owner
Export is documented as PDF, PNG, PowerPoint with outline contents only, zipped HTML and data files, and CSV of sticky notes, with download links expiring after five days — the documented formats include no layered or vector option and no whole-file export with structure. We found no public information on file access after a downgrade or cancelled contract; the terms grant a licence to Mural's materials for internal business purposes, and the Microsoft Store offline licence is an app deployment feature, not self-hosting. 4 8 11 12
The Data Protection Officer
Export is documented as PDF, PNG, PowerPoint of outline contents only, zipped HTML and data files, and CSV of sticky notes only, with download links expiring after five days, and guidance on a departing member is to transfer content to another owner manually. I found no public information on an open or documented file format, on API export of full file structure, or on what happens to files after a downgrade or cancellation; the offline licence documented covers rolling out the Windows app to devices, not the work itself. 8 11 12
The Skeptic
Export is documented as PDF, PNG, a PowerPoint of outline contents only, zipped HTML and data files, and CSV of sticky notes — with download links expiring after five days — which is flat output, not structure. We found no public information on a documented or open file format, layered vector export keeping components, or what happens to murals after a downgrade or cancellation; the offline licensing item is a Windows app deployment aid, not file portability. 11 12
AI features & rights to the work
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How this is scored
What the vendor's AI does with the customer's files and what the customer may do with the AI's output: training on customer content and the opt-out, the models and where they run, commercial use of generated images, stock licences and indemnity.
0 — Generative features with no statement on training on customer files, no named models, and no word on whether output may be used commercially.
3 — An AI page that promises responsibility but leaves open whether customer files train models, and output rights are stated only for some features or only in community terms.
5 — Training on customer content excluded or opt-out documented, AI features switchable by an admin for the organisation, model providers named, and commercial use of generated output permitted in the terms.
8 — Training excluded by default for business plans, the processing location of AI features stated, generated content labelled or carrying content credentials, stock and template licences stated per asset type, and an IP indemnity for generated output on a named plan.
10 — AI is governed in writing: a per-feature list of models, providers and locations, admin controls per team and feature, a log of AI use, training exclusion and output ownership in the contract terms, and indemnity and licence limits published in full.
The Product Designer
Admin control over AI is documented in real operational detail — company admins can enforce AI on or off across all workspaces on Enterprise, workspace admins can toggle it on Team+ and Business. Beyond that switch we found no public information on whether customer content trains models, which models or providers are used, where AI processing runs, or the commercial rights to generated output; the captured pages also give different figures for the AI default on Enterprise plans (on for new plans in one, off in the other). 14 14 9
The Frontend Engineer
Admin control over AI is documented in real detail — company admins can enable or disable features and enforce the setting across all workspaces or per workspace — though the captured support pages give different statements on the Enterprise default, one saying features are on for new plans and the other saying they are off. Everything that decides rights is silent: we found no public information on training on customer content, named models or providers, processing location, commercial use of generated output, or any indemnity. 14 14 9
The Brand Marketer
The documented piece is admin control: an Enterprise company admin can switch AI features on or off and enforce the setting across all workspaces, while Team+ and Business workspace admins toggle their own — though the captured pages give different figures for the Enterprise default, one saying AI is off by default and another on for new plans. We found no public information on whether customer content trains the models, on which models are used or where processing happens. We found no public information on whether generated images may be used commercially, so I have no public answer on putting a generated image on a trade-fair stand. 14 14
The Agency Owner
Admin control is genuinely documented — company admins on Enterprise plans can enforce AI settings across all or specific workspaces, and workspace admins on Team+ and Business can toggle them — but we found no public information on whether customer content trains the models, on named providers or processing locations, or on commercial rights to generated output. The captured help pages also give different figures for whether AI features are on by default for Enterprise plans. 14 14
The Data Protection Officer
AI features are on by default for Team+ and Business plans, and the captured support articles give different statements about the default for Enterprise plans, though a company admin can switch features off and enforce that across all workspaces. Beyond those toggles I found no public information on training on customer content or an opt-out, on the models or providers behind the features, on where AI processing runs, on commercial use of generated output, or on licences and indemnity for output — exactly the statements I need in writing for an organisation, not in a settings page. 9 13 14 14
The Skeptic
Admin control is the one documented strength: workspace admins toggle AI on Team+ and Business, and Enterprise company admins can enforce it for all workspaces or delegate per workspace, though the captured pages give different figures for the Enterprise default. We found no public information on whether customer content trains models, which models or providers are involved or where processing runs, commercial use rights for generated output, or any indemnity. 14 14 13
European sovereignty
panel opinion
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How this is scored
Who the contracting entity is, where design files, brand assets and AI prompts are stored and processed, and which subprocessors touch them. Independently sourced by the sovereignty pipeline.
0 — Non-EU contracting entity, no statement on where files are hosted, and subprocessors unnamed.
3 — EU data residency available only on an enterprise plan or not at all, or the subprocessor list is absent, or AI features send files outside the EU without an explained safeguard.
5 — EU hosting stated for files, a DPA available, but the contracting entity or significant parts of the chain (AI, rendering, support) are non-EU without a stated safeguard.
8 — EU contracting entity, files, assets and backups stored in the EU on named infrastructure, subprocessor list published with locations and purposes, and AI processing location stated.
10 — Sovereign end to end and evidenced: European ownership, EU entity, every hosting, AI and support subprocessor European or optional, self-hosting or a European cloud offered, and certifications published.
The Product Designer
The contracting entity is Tactivos, Inc. dba Mural of San Francisco, a US company, and we found no public information on where content is hosted, on EU residency options, on subprocessors, or on where AI features process files. A "Trust & security" area is listed in the site navigation, but nothing captured states a hosting location or safeguard. 4 9
The Frontend Engineer
The vendor of record is Tactivos, Inc. dba Mural of San Francisco, a US contracting entity. We found no public information on where files, assets or AI prompts are stored or processed, on the hosting infrastructure, or on any subprocessor — nothing a European buyer could verify from the captured pages. 4 3
The Brand Marketer
The contracting party is Tactivos, Inc. dba Mural of San Francisco, a US entity, and in the captured terms and privacy pages we found no public information on where design files, brand assets or AI prompts are stored or processed. We found no public information on a subprocessor list, an EU hosting option or any European safeguard, so an EU procurement review has nothing to work with. 3 4
The Agency Owner
The vendor is recorded as Tactivos, Inc. dba Mural of San Francisco, and the captured terms grant the licence from Mural with no EU contracting entity shown anywhere. We found no public information on where files are hosted, on data residency options, on a data processing agreement, or on any subprocessor list — for a European client with sovereignty requirements, nothing here can be verified. 4
The Data Protection Officer
The contracting entity is Tactivos, Inc. dba Mural of San Francisco, and I found no public information on where murals, their content or AI prompts are stored and processed, on a data processing agreement, or on any subprocessor with location and purpose. For a board where unreleased products, customer screenshots and employee photos end up, this is the weakest position available under the published scale. 1 3 4
The Skeptic
The contracting party is Tactivos, Inc. dba Mural of San Francisco, and the recorded sovereignty attributes mark legal jurisdiction, ownership, data residency and subprocessor exposure as unknown. We found no public information on where design files or AI prompts are stored or processed, or on any subprocessor list — for a US vendor with nothing stated, there is nothing here to score. 4
Pricing transparency
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How this is scored
Whether a buyer can compute the annual cost for their team from public pages alone — which seat types exist and what each may do, how viewers and guests are billed, how seats are added and trued up, AI credits, and the plan where SSO, admin controls and brand features begin.
0 — No public prices at all; every plan is a sales conversation.
3 — A per-seat price for an entry plan, but the seat types, the billing of guests and reviewers, and the plan needed for business features are unclear.
5 — Plans priced per seat type with their main features, but at least one commonly incurred cost (seat upgrades on request, AI credits, storage, brand or SSO add-ons) is missing or "on request".
8 — Every plan and seat type priced, free viewers and guests stated with their limits, how and when added seats are billed explained, AI credits and storage priced or included explicitly, and the plan that unlocks SSO and admin controls named.
10 — Complete cost computability: annual cost derivable for a given mix of editors, viewers and guests, true-up and auto-upgrade rules published, every add-on priced publicly, and contract term, renewal and downgrade conditions stated.
The Product Designer
The plan ladder is public — free, Team+, Business and Enterprise tiers, one workspace on the lower plans and multiple on Enterprise, core features in every plan, SSO via Azure AD and Okta from Business up, and visitors included in every plan. But we found no public information on per-seat prices, on what Limited versus Full Members cost, on guest billing or on AI credits, so a buyer cannot compute an annual cost from the pages captured. 2 8 6
The Frontend Engineer
The captured pricing page lays out plan structure — core visual features and facilitation superpowers in every plan, one workspace on the lower tiers and multiple on Enterprise, visitors included in every plan, with Azure Active Directory and Okta named for Business and Enterprise — and support documents Limited and Full Members as the internal seat types. But no price figure appears in the captures, and we found no public information on what any plan or seat type costs, how guests or the member tiers are billed, or any true-up rules. 2 8 8
The Brand Marketer
The pricing page describes the plan ladder and seat roles clearly — members against guests and visitors, visitors included in every plan, and a tiered scheme of Limited and Full Members — and the free tier needs no credit card. But we found no public price figures for any paid plan, nor pricing for AI credits, storage or how added seats are billed. I cannot compute a year's cost for twelve offices from what is published. 2 6 8
The Agency Owner
The pricing page lays out the collaborator ladder — members, guests, and visitors included in every plan, plus Limited and Full Members in the tiered scheme — and names which plans add advanced integrations and identity providers such as Okta. But we found no public information on any price figure for the paid plans, on how added seats are billed, or on AI credits, so an annual cost for my fifteen-person team cannot be computed from what is published. 2 5 8 8
The Data Protection Officer
The pricing page compares free, Team+, Business and Enterprise plans by features — workspaces, integrations, support channels — and the free tier needs no credit card. I found no public price figures for any paid plan, no figures for the Limited and Full Member types the help pages describe, and no statement of how guests or visitors are billed, so an annual cost for a given team cannot be worked out from the captured pages. 2 5 8
The Skeptic
The captured pricing page lays out plan structure and user types — visitors included in every plan, guests, and Limited versus Full Members under tiered member pricing — but quotes no price for any plan, so an annual cost cannot be computed from what was captured. We found no public information on how guests or reviewers are billed, how added seats are trued up, AI credit pricing, or renewal and downgrade conditions; single sign-on via Azure AD and Okta appears from the Business plan up. 2 8 8
European sovereignty — proven facts
0 of 4 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined | — | uncited Report an error |
|---|---|---|---|
| Ownership | Not determined | — | uncited Report an error |
| Data residency | Not determined | — | uncited Report an error |
| Subprocessors | Not determined | — | uncited Report an error |
Questions about Mural
Is Mural European?
No. whats-best.ai classifies Mural as Rest of world.
Where does Mural store data?
Not stated on the vendor’s pages as of 13 Oct 2026.
Does Mural have a free plan?
Yes. Mural has a free plan, per the vendor’s page captured 13 Oct 2026.
What are the best alternatives to Mural?
As of 16 Oct 2026, the panel rates Penpot (2.5/5), Sketch (2.5/5) and Frontify (2.5/5) highest among the other 13 Design products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Penpot (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Mural alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 1 Oct 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 16 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 13 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 8 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 8 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 7 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 7 data facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 5 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement. Know more? Tell us
Sources (14)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage www.mural.co Checked 13 Oct 2026 Details →
- 2 Pricing page www.mural.co Checked 13 Oct 2026 Details →
- 3 Privacy policy www.mural.co Checked 13 Oct 2026 Details →
- 4 Terms of service www.mural.co Checked 13 Oct 2026 Details →
- 5 Design, prototyping & design systems — found from sitemap www.mural.co Checked 13 Oct 2026 Details →
- 6 Design, prototyping & design systems — found from sitemap www.mural.co Checked 13 Oct 2026 Details →
- 7 Collaboration, review & developer handoff — found from sitemap support.mural.co Checked 13 Oct 2026 +1 earlier capture: 1 Oct 2026 Details →
- 8 Collaboration, review & developer handoff — found from sitemap support.mural.co Checked 13 Oct 2026 +1 earlier capture: 1 Oct 2026 Details →
- 9 Brand assets & governance — found from sitemap www.mural.co Checked 13 Oct 2026 Details →
- 10 Brand assets & governance — found from sitemap support.mural.co Checked 13 Oct 2026 Details →
- 11 Files, formats & portability — found from sitemap support.mural.co Checked 13 Oct 2026 Details →
- 12 Files, formats & portability — found from sitemap support.mural.co Checked 13 Oct 2026 +1 earlier capture: 1 Oct 2026 Details →
- 13 AI features & rights to the work — found from sitemap www.mural.co Checked 13 Oct 2026 Details →
- 14 AI features & rights to the work — found from sitemap support.mural.co Checked 13 Oct 2026 +1 earlier capture: 1 Oct 2026 Details →