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Mural

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Tactivos, Inc. dba Mural · www.mural.co

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Mural: AI-assisted analysis on whats-best.ai Mural: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

Mural at a glance

Vendor
Tactivos, Inc. dba Mural
Headquarters
Not stated on the vendor’s pages as of 13 Oct 2026
Data hosting
Not stated on the vendor’s pages as of 13 Oct 2026
Free plan
Yes, per the vendor’s own page source, captured 13 Oct 2026
Panel verdict
The AI panel rates Mural 1.5/5, the mean of 6 judges. Mural, a visual collaboration whiteboard from Tactivos, Inc. how scores are made
As of
Vendor pages captured 1 Oct 2026 to 13 Oct 2026; evaluated by the panel 15 Oct 2026. all sources

Mural alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Agency Owner

Weighted verdict

Runs a design agency of fifteen and hands every project over to the client at the end. Wants files that export with layers and components intact, guests who are not billed as editors, and terms that say the client owns the work — and what happens to it after a cancellation.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Agency Owner

Panel median The Agency Owner This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Agency Owner
Design, prototyping & design systems 1 of 5 1 of 5
Collaboration, review & developer handoff 2 of 5 2 of 5
Brand assets & governance 1.5 of 5 1.5 of 5
Files, formats & portability 1.5 of 5 1 of 5
AI features & rights to the work 1.5 of 5 1 of 5
European sovereignty 0 of 5 0 of 5
Pricing transparency 1 of 5 0.5 of 5

Design, prototyping & design systems

How this is scored

The making itself: vector and layout tools, interactive prototypes, and the shared components, styles and tokens that keep a company's products and materials consistent — judged on what the feature and help pages document, not on showcase images.

0 — A single-purpose editor with no reusable components, no shared styles and no prototyping.

3 — Templates and basic shapes or layouts, with styles saved per file only and prototyping limited to linking screens.

5 — Reusable components and shared styles across files, responsive or auto layout, clickable prototypes with transitions, and team libraries that update where they are used.

8 — A design system managed in the tool: variables or tokens for colour, type and spacing with modes or themes, component variants and properties, prototypes with conditional logic, and library change notes with versions.

10 — The design system is a governed product: library releases versioned and reviewable, token export in a documented format for development, usage analytics per component, and accessibility checks such as contrast built into the editor.

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The Agency Owner

Mural documents a shared infinite canvas with sticky notes, drawing, diagramming, a content library and templates on every plan, but we found no public information on reusable components, shared styles, team libraries or interactive prototypes — the collaborative prototyping page is a workshop template developed by a consultancy, not a prototyping mode. As a tool for my studio's design work this is a facilitation canvas, and the evidence stops at templates and shapes. 2 5 6

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Collaboration, review & developer handoff

How this is scored

Working on the same files with colleagues, clients and developers: comments and review, permissions for internal and external people, and the handoff that gives engineering measurements, assets and code rather than screenshots.

0 — Files shared as exports or links with no comments, no permissions beyond view or edit, and no developer view.

3 — Real-time co-editing and comments, but external reviewers need a paid seat or full access, and developers get only exported images.

5 — Comments with mentions and resolution, view-only and comment-only access for guests without a paid seat, permissions per file and project, and an inspect mode with measurements, styles and asset export.

8 — Branching or review of changes before they reach the main file, version history with restore, a developer mode that links components to code, an API and plugins documented, and named integrations with issue trackers and code tools.

10 — Handoff is a contract between design and code: component properties mapped to code components, token and asset export automated through the API, an audit log of access and sharing, and external access governed by domain, expiry and admin policy.

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The Agency Owner

Comments with tagging, resolution and a resolved tab are well documented, and visitors — non-registered collaborators on expiring links — are included in every plan, which is close to the unbilled client-reviewer model I look for when handing work over. But we found no public information on an inspect mode with measurements, styles or asset export, version history with restore, or branching; developer handoff appears to stop at exported files. 2 7 8 7 8

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Brand assets & governance

How this is scored

Keeping a brand usable and correct across a company: a central library for logos, images and templates, brand guidelines people can find, locked templates that let non-designers produce material, and rights and expiry metadata on every licensed asset.

0 — No shared asset library; logos and images are uploaded per file by whoever needs them.

3 — A shared folder of assets and some templates, but no guidelines, no locking of brand elements and no metadata beyond file names.

5 — A central brand library with logos, colours and fonts, templates with locked elements for non-designers, brand guidelines published in the tool, and tagging and search across assets.

8 — Rights, usage and expiry metadata on assets with warnings or automatic withdrawal on expiry, approval workflows for new assets and template output, version control on assets, and access per team, market or partner.

10 — Brand governance is auditable: every asset carries its licence, owner and permitted use, usage of each asset is tracked across files and channels, distribution to external partners is logged, and the whole library with metadata is exportable in a documented format.

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The Agency Owner

There is a shared content library, templates, and a facilitator lock that can freeze individual or bulk objects and restrict who may unlock them — but the brand-assets page publishes Mural's own wordmark, symbol and hex colours, not a customer's brand library. We found no public information on brand guidelines held in the tool, licence or expiry metadata on assets, approval workflows, or per-team asset access. 2 9 10

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Files, formats & portability

How this is scored

Whether the work can leave: open or documented file formats, export that keeps layers, vectors and components, offline or self-hosted options, and what happens to files after a downgrade, a removed seat or a cancelled contract.

0 — Files exist only in the vendor's cloud in a proprietary format, export is a flat image, and nothing is said about files after cancellation.

3 — Export to PNG, PDF and SVG per frame, but no export of whole files with structure, and files after a downgrade or cancellation addressed only in general terms.

5 — Whole files exportable to a local or documented format, vector and layered export (SVG, PDF) with text kept as text, bulk export of a team's files, and a stated period during which files remain accessible after cancellation.

8 — An open or publicly documented file format, export and import with other tools documented, an API that reads full file structure, files of removed users transferred to the organisation by policy, and a stated deletion timeline after the contract ends.

10 — Portability is built in: an open-source or openly specified format, self-hosting or a local-first option, round-trip export without loss of components and prototypes, and the customer's ownership of all files and their export rights written into the terms.

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The Agency Owner

Export is documented as PDF, PNG, PowerPoint with outline contents only, zipped HTML and data files, and CSV of sticky notes, with download links expiring after five days — the documented formats include no layered or vector option and no whole-file export with structure. We found no public information on file access after a downgrade or cancelled contract; the terms grant a licence to Mural's materials for internal business purposes, and the Microsoft Store offline licence is an app deployment feature, not self-hosting. 4 8 11 12

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AI features & rights to the work

How this is scored

What the vendor's AI does with the customer's files and what the customer may do with the AI's output: training on customer content and the opt-out, the models and where they run, commercial use of generated images, stock licences and indemnity.

0 — Generative features with no statement on training on customer files, no named models, and no word on whether output may be used commercially.

3 — An AI page that promises responsibility but leaves open whether customer files train models, and output rights are stated only for some features or only in community terms.

5 — Training on customer content excluded or opt-out documented, AI features switchable by an admin for the organisation, model providers named, and commercial use of generated output permitted in the terms.

8 — Training excluded by default for business plans, the processing location of AI features stated, generated content labelled or carrying content credentials, stock and template licences stated per asset type, and an IP indemnity for generated output on a named plan.

10 — AI is governed in writing: a per-feature list of models, providers and locations, admin controls per team and feature, a log of AI use, training exclusion and output ownership in the contract terms, and indemnity and licence limits published in full.

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The Agency Owner

Admin control is genuinely documented — company admins on Enterprise plans can enforce AI settings across all or specific workspaces, and workspace admins on Team+ and Business can toggle them — but we found no public information on whether customer content trains the models, on named providers or processing locations, or on commercial rights to generated output. The captured help pages also give different figures for whether AI features are on by default for Enterprise plans. 14 14

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European sovereignty

How this is scored

Who the contracting entity is, where design files, brand assets and AI prompts are stored and processed, and which subprocessors touch them. Independently sourced by the sovereignty pipeline.

0 — Non-EU contracting entity, no statement on where files are hosted, and subprocessors unnamed.

3 — EU data residency available only on an enterprise plan or not at all, or the subprocessor list is absent, or AI features send files outside the EU without an explained safeguard.

5 — EU hosting stated for files, a DPA available, but the contracting entity or significant parts of the chain (AI, rendering, support) are non-EU without a stated safeguard.

8 — EU contracting entity, files, assets and backups stored in the EU on named infrastructure, subprocessor list published with locations and purposes, and AI processing location stated.

10 — Sovereign end to end and evidenced: European ownership, EU entity, every hosting, AI and support subprocessor European or optional, self-hosting or a European cloud offered, and certifications published.

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The Agency Owner

The vendor is recorded as Tactivos, Inc. dba Mural of San Francisco, and the captured terms grant the licence from Mural with no EU contracting entity shown anywhere. We found no public information on where files are hosted, on data residency options, on a data processing agreement, or on any subprocessor list — for a European client with sovereignty requirements, nothing here can be verified. 4

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Pricing transparency

How this is scored

Whether a buyer can compute the annual cost for their team from public pages alone — which seat types exist and what each may do, how viewers and guests are billed, how seats are added and trued up, AI credits, and the plan where SSO, admin controls and brand features begin.

0 — No public prices at all; every plan is a sales conversation.

3 — A per-seat price for an entry plan, but the seat types, the billing of guests and reviewers, and the plan needed for business features are unclear.

5 — Plans priced per seat type with their main features, but at least one commonly incurred cost (seat upgrades on request, AI credits, storage, brand or SSO add-ons) is missing or "on request".

8 — Every plan and seat type priced, free viewers and guests stated with their limits, how and when added seats are billed explained, AI credits and storage priced or included explicitly, and the plan that unlocks SSO and admin controls named.

10 — Complete cost computability: annual cost derivable for a given mix of editors, viewers and guests, true-up and auto-upgrade rules published, every add-on priced publicly, and contract term, renewal and downgrade conditions stated.

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The Agency Owner

The pricing page lays out the collaborator ladder — members, guests, and visitors included in every plan, plus Limited and Full Members in the tiered scheme — and names which plans add advanced integrations and identity providers such as Okta. But we found no public information on any price figure for the paid plans, on how added seats are billed, or on AI credits, so an annual cost for my fifteen-person team cannot be computed from what is published. 2 5 8 8

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European sovereignty — proven facts

0 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined — uncited Report an error
Subprocessors Not determined — uncited Report an error

Questions about Mural

Is Mural European?

No. whats-best.ai classifies Mural as Rest of world.

Where does Mural store data?

Not stated on the vendor’s pages as of 13 Oct 2026.

Does Mural have a free plan?

Yes. Mural has a free plan, per the vendor’s page captured 13 Oct 2026.

What are the best alternatives to Mural?

As of 16 Oct 2026, the panel rates Penpot (2.5/5), Sketch (2.5/5) and Frontify (2.5/5) highest among the other 13 Design products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Penpot (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Mural alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

Do you know more about Mural? Tell us Report an error on this page

Sources (14)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.mural.co Checked 13 Oct 2026 Details →
  2. 2 Pricing page www.mural.co Checked 13 Oct 2026 Details →
  3. 3 Privacy policy www.mural.co Checked 13 Oct 2026 Details →
  4. 4 Terms of service www.mural.co Checked 13 Oct 2026 Details →
  5. 5 Design, prototyping & design systems — found from sitemap www.mural.co Checked 13 Oct 2026 Details →
  6. 6 Design, prototyping & design systems — found from sitemap www.mural.co Checked 13 Oct 2026 Details →
  7. 7 Collaboration, review & developer handoff — found from sitemap support.mural.co Checked 13 Oct 2026 +1 earlier capture: 1 Oct 2026 Details →
  8. 8 Collaboration, review & developer handoff — found from sitemap support.mural.co Checked 13 Oct 2026 +1 earlier capture: 1 Oct 2026 Details →
  9. 9 Brand assets & governance — found from sitemap www.mural.co Checked 13 Oct 2026 Details →
  10. 10 Brand assets & governance — found from sitemap support.mural.co Checked 13 Oct 2026 Details →
  11. 11 Files, formats & portability — found from sitemap support.mural.co Checked 13 Oct 2026 Details →
  12. 12 Files, formats & portability — found from sitemap support.mural.co Checked 13 Oct 2026 +1 earlier capture: 1 Oct 2026 Details →
  13. 13 AI features & rights to the work — found from sitemap www.mural.co Checked 13 Oct 2026 Details →
  14. 14 AI features & rights to the work — found from sitemap support.mural.co Checked 13 Oct 2026 +1 earlier capture: 1 Oct 2026 Details →