Terms of service — NordPass

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• Contracting entity Report an error

  “The Terms are between the organization agreeing to these Terms ("you" or "Customer") and Nord Security Inc. ("we, "us", "our or "Nord").”

• Effective date Report an error

  “Effective from: May 26, 2025”

• Governing law Report an error

  “Any Dispute which remains unresolved 30 (thirty) days after either party gives written notice of the existence of such Dispute, may be referred for final resolution by the competent courts of England and Wales in London, United Kingdom. The proceedings shall be held in English language. The parties agree that these Terms shall be governed by the laws of England and Wales.”

• License scope Report an error

  “We grant you a limited, non-exclusive, revocable, non- transferable, non-sublicensable, fixed-term, worldwide license to: (1) download and use our Software; and (2) use our Services”

• Business support Report an error

  “Nord will provide business support to Customer’s administrators and end users.”

• Owner role required Report an error

  “Each Customer must assign the owner role to one or more of its end users. Owners are responsible for managing the organization’s billing, central security features, member lists, member permissions and other settings affecting the whole organization.”

• HIPAA baa Report an error

  “Unless and until the parties have executed a Business Associate Agreement ("BAA"), Customer shall not, and shall not permit any end users to, upload to the Services or use the Services to process any electronic protected health information ("ePHI") governed by the Health Insurance Portability and Accountability Act, as amended ("HIPAA").”

• Third party integrations Report an error

  “The Services may allow you to access third-party services. You acknowledge and agree that if you access or otherwise interact with third-party services (such as Single Sign-On (SSO) and/or other integrations), you do so at your own risk.”

• Partner purchase Report an error

  “Customers may purchase the Services through authorized partners, such as distributors, MSPs, or resellers (“Authorized Partner”).”

• Subscription model Report an error

  “All our paid Services are subscribed on a Subscription Period basis. Customer chooses the Subscription Period and the payment method when signing up for the Services.”

• Refunds Report an error

  “A refund request is made within 14 (fourteen) calendar days of your initial purchase date for our Services.”

• Taxes exclusive Report an error

  “Any fees charged by us are exclusive of taxes. We may calculate and add any taxes and / or additional fees, including, but not limited to sales tax, value added tax and other taxes or fees under laws applicable to you.”

• Free trial Report an error

  “In some cases, we or others on our behalf may offer a free trial for our paid Services prior to charging your payment method for internal testing and evaluation purposes (“Free Trial”).”

• Price changes Report an error

  “We may change the price of our Services from time to time and add new fees and charges for certain features or to reflect a change in business or legal rules, but we will provide you with advance notice of changes in recurring subscription fees.”

• Introductory discount Report an error

  “The initial Subscription Period may be offered at a discounted introductory price.”

• Proration Report an error

  “If the Customer opts to modify the Services plan or add additional subscriptions during the Subscription Period, such modifications or additions shall be purchased on a prorated basis for the remainder of the Subscription Period.”

• Deletion on termination Report an error

  “Nord shall delete or otherwise make unrecoverable and (or) anonymized any end user accounts and other data relating to Customer’s and its end users’ account in a commercially reasonable period”

• Sanctions Report an error

  “nor (ii) located, organized, or resident in any country or region that is subject to comprehensive Sanctions or embargoes, including but not limited to Belarus, Cuba, Iran, North Korea, Russia, Syria, or the restricted regions of Ukraine.”

• Termination cure period Report an error

  “Either party may terminate the Services if: (a) the other party is in material breach of Terms and fails to cure that breach within thirty (30) days after receipt of written notice”

• DPA incorporated Report an error

  “Data Processing Agreement, as published on our Website(s), forms part of the Terms between Nord and the Customer.”

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