Support & documentation — found from sitemap — Planio

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Facts read from this source

• Helpdesk issue based Report an error

  “The Help Desk is a robust customer communication tool that enables customers to interact directly with you and your team via Planio issues.”

• Helpdesk templates autoreplies Report an error

  “communicate with customers via configurable templates, auto replies, and customized message content.”

• Helpdesk auto recognition Report an error

  “Enjoy auto recognition of customer & company names, custom e-mails, and template-driven FAQs.”

• External email issue creation Report an error

  “When an external e-mail is sent to a project’s address, Planio not only creates a new issue but also creates a customer name and company record based on the syntax of the e-mail address.”

• Auto reply definable Report an error

  “When an external e-mail is sent to a project, an auto-reply (definable) is sent to the customer.”

• Customer tracking page no login Report an error

  “Your reply will contain a link to the issue’s tracking page where the customer can view status, assignee, and a history of the conversation — no login required.”

• Custom email address Report an error

  “Planio enables you to define a custom email address within the Help Desk settings.”

• Incoming email redirect support Report an error

  “you can then set up a redirect from your custom address (e.g., support@yourcompany.com) to the project’s e-mail address.”

• Outgoing email custom address Report an error

  “Planio will also send e-mails to customers directly from your custom address.”

• Faq public section Report an error

  “each template includes a FAQ Question field that — when completed — automatically includes the text on your public customer-facing FAQ section.”

• Template variables conditionals Report an error

  “it can include simple text, variables (e.g., first name: {{contact.firstname}} ), and even conditional IF - THEN controls.”

• Trial 30 day free Report an error

  “Sign up today for the 30-day trial for free and without risk”

• No credit card required Report an error

  “In 1 minute. No credit card required.”

• No setup fees Report an error

  “No installation No setup fees”

• No long term commitments Report an error

  “No long-term commitments.”

• Helpdesk setup guide Report an error

  “Already a Planio user? Learn how to set up your Help Desk in 8 minutes.”

• Chat log integration guide Report an error

  “Store Website Chat Logs from Lime Connect in Planio Help Desk”

• CSV import Report an error

  “Import issues from CSV files Import time entries from CSV files Import contact data from CSV files”

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Scores citing this record

• The Bootstrapper Collaboration depth
• The Bootstrapper Support & documentation
• The Data Protection Officer Collaboration depth
• The Data Protection Officer Onboarding effort
• The Data Protection Officer Support & documentation
• The Enterprise Architect Collaboration depth
• The Enterprise Architect Support & documentation
• The Integrator Collaboration depth
• The Integrator Onboarding effort
• The Integrator Support & documentation
• The Skeptic Collaboration depth
• The UX Purist Collaboration depth
• The UX Purist Onboarding effort
• The UX Purist Support & documentation