Pricing — Element

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• Sovereign selfhosted Report an error

  “Sovereign and secure communications. Self-hosted, and also available air-gapped, with powerful enterprise performance and functionality.”

• Community edition Report an error

  “Element Server Suite Community Open source under AGPL Official FOSS distribution from Element Free of charge frontend and backend Includes Element Call”

• Enterprise edition Report an error

  “Element Server Suite Pro Includes Synapse Pro Enhanced security and support Corporate oversight and control Dynamic scaling and cost savings Talk to an expert Priced per seat/month”

• User tiers Report an error

  “Number of users 1-100 From 100 Per deployment”

• Synapse community not production Report an error

  “Community edition homeserver, actively developed by Element, but not for use in production environments.”

• Synapse pro savings Report an error

  “Next generation homeserver for professional use that provides dynamic scaling and 90%+ resource savings compared to Community Synapse.”

• Security advisory Report an error

  “Advance notification of higher severity security releases to ensure the deployment is always maximally secure.”

• Wcag reports Report an error

  “Accessibilty conformance reports available for clients up to WCAG AA 2.2 & BITV 2.0”

• ISO 27001 Report an error

  “Element is independently audited and certified as compliant with the ISO/IEC 27001:2022 information security management standard.”

• Iso5230 Report an error

  “Element’s products are developed in accordance with ISO/IEC 5230 ("OpenChain"), an international standard for open source license compliance.”

• Cyber essentials plus Report an error

  “Element holds Cyber Essentials Plus, a UK government backed certification scheme for cybersecurity.”

• Lts Report an error

  “LTS versions released every 6 months for guaranteed stability; backports of critical security fixes.”

• SLA response Report an error

  “Guaranteed response times. 4 Business hours Enhanced SLAs available”

• Level3 Report an error

  “For all functionality issues and bug fixes with response times based on priority.”

• Training Report an error

  “Enable your teams with expert-led onboarding. One Time training for administrators and trainers.”

• Admin interface Report an error

  “Configure and control your deployment from a single pane of glass.”

• Iam ldap SCIM Report an error

  “Integrate with enterprise identity management systems (LDAP and SCIM) to automate user management and mirror organisational structures within room hierarchies.”

• SSO oidc Report an error

  “OIDC authentication to support SSO.”

• Auditing Report an error

  “Visible in-room auditing to capture an official record of discussion and decision-making for regulation and compliance purposes.”

• Retention policies Report an error

  “Configure rules-based retention policies for messages and media, to meet your organisation's processes and compliance requirements.”

• Export Report an error

  “The ability to easily migrate your data, protecting against vendor lock-in.”

• Cross domain gateway Report an error

  “Hardware-based solution to enable data sharing between information classification boundaries or domains, such as high-side and low-side environments.”

• Secure border gateway Report an error

  “Rules-based application firewall with federation controls to securely manage your Matrix network.”

• Air gapped deployment Report an error

  “Install and support for air-gapped, isolated and high-side instances. No internet connectivity needed.”

• Custom push gateway Report an error

  “Push notifications via your own infrastructure.”

• Openshift helm Report an error

  “Official helm charts from Element. Easy Kubernetes-based installation. Ready to use with GitOps processes and Continuous Deployment (CD) tooling.”

• Autoscaling ha Report an error

  “Automatic failover and rolling updates for additional stability and to minimise downtime.”

• S3 support Report an error

  “Support for media repository stored on S3.”

• Whitelabel app Report an error

  “Fully customised app for mobile and desktop.”

• Certificate pinning Report an error

  “Utilise TLS certificate pinning to specify and ensure connection with the intended server.”

• Mdm Report an error

  “Automate the connection of your employees’ Element Pro app to your homeserver.”

• Sovereign analytics Report an error

  “Receive sensitive analytics and rageshakes internally, rather than routing to a third party provider.”

• Content scanning Report an error

  “Enhanced content scanning to support antivirus and data loss protection.”

• Grid view Report an error

  “Monitor, send and receive messages across multiple rooms simultaneously.”

• Custom domain Report an error

  “Choose your own user addresses based on your brand (for example @user:organisation.com).”

• Element call Report an error

  “E2EE voice and video for 1:1 and group chat.”

• E2ee default Report an error

  “The entire platform is end-to-end encrypted by default. Configuration can enable the creation of non-encrypted chat rooms.”

• Device verification Report an error

  “Verify a device using QR code or an emoji string”

• Unlimited history Report an error

  “Unlimited data history.”

• Platforms Report an error

  “Available on Windows, Mac and Linux. Download from the App store, Google Play, F-Droid or use in browser.”

• Matrix open standard Report an error

  “Built on open source software to ensure users can trust the system.”

• Interoperability Report an error

  “Secure communications between separate organisations with different frontends.”

• No phone numbers Report an error

  “No personal phone numbers required.”

• Server limit Report an error

  “Maximum 1 set up per product (includes only one (1) production server and one (1) test server. Additional servers will be subject to the same price minimums)”

• Accessibility commitment Report an error

  “We align our efforts with WCAG 2.1 Level AA and EN 301 549 criteria, with ongoing audits to support accessibility improvements, assistive-technology compatibility, high-contrast modes and full keyboard navigability.”

• Messaging features Report an error

  “Threads, read receipts, location sharing, attachments, voice messages, polls, emojis, reactions and much more.”

• Widgets Report an error

  “Widgets and integrations such as whiteboard (NeoBoard) and project management (OpenProject, Jira).”

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