Privacy policy — Hootsuite

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• Policy last updated Report an error

  “Last Updated: May 2nd, 2025”

• Entity Report an error

  “Hootsuite Inc. and its affiliates (collectively, “Hootsuite”) are committed to protecting your privacy”

• Services scope Report an error

  “Collectively, we refer to the Hootsuite, Talkwalker, Sparkcentral, and Heyday platforms as our “Services”.”

• Services management Report an error

  “Our Services are managed by Hootsuite’s headquarters in Canada.”

• Adequacy canada Report an error

  “As the European Commission considers Canada to be a country which provides adequate data protection, information about you may be lawfully transferred from the European Economic Area (“EEA”) to Canada.”

• Transfer mechanisms Report an error

  “We rely on adequacy (if sent to Canada), and the EU-US Data Privacy Framework (“DPF”), the UK extension to the EU-US DPF, the Swiss-US DPF, or standard contractual clauses (“SCCs”), if sent to the US or onward to other countries”

• DPA available Report an error

  “If you are a customer of the Services where Hootsuite acts as a data processor, we make available a data processing addendum (“DPA”) to address requirements under the GDPR and UK data protection laws.”

• DPA US state Report an error

  “If you are a customer of the Services where Hootsuite acts as your service provider, we make available a DPA to address requirements under the CCPA and other US State privacy laws.”

• Encryption Report an error

  “We encrypt data in transit and at rest, where appropriate, to ensure that your information is kept private.”

• Pci Report an error

  “All payment information is fully encrypted and handled only by PCI certified organizations.”

• Google workspace AI Report an error

  “When connecting with Google Workspace APIs, we do not use your data to develop, improve, or train generalized AI and/or ML models.”

• Address Report an error

  “Hootsuite Inc. 111 East 5th Avenue Vancouver, BC Canada V5T 4L1”

• Retention policy Report an error

  “We retain information about you only for as long as necessary to provide and manage our Services, to manage our business, and for financial and legal purposes.”

• Rights request timeline Report an error

  “We will handle your request within thirty (30) days unless it is unusually extensive or complex”

• Rights machine readable transfer Report an error

  “Request that we transfer your information to a third party in a machine-readable format”

• Children Report an error

  “Our Services are not intended for use by children and should only be accessed by individuals who are at least 18 years old”

• List page Report an error

  “The third-party service providers we use to help us deliver the Services and which process your Content are listed on this page.”

• Affiliates entities Report an error

  “Talkwalker’s social listening and consumer intelligence services are provided by Talkwalker S.à.r.l., in Luxembourg, and its affiliates.”

• Affiliates entities Report an error

  “Sparkcentral’s social customer care solutions are provided by Sparkcentral Europe NV, in Belgium and Sparkcentral, Inc., in the US.”

• Affiliates entities Report an error

  “Heyday’s social commerce solutions are provided by Heyday Technologies Inc., in Canada.”

• Role controller Report an error

  “Depending on the situation and the type of data involved, Hootsuite may act as a data controller or a data processor.”

• CCPA sale optout Report an error

  “You may opt out of the “sale” or “sharing” of your personal information for advertising purposes by clicking the Cookie Preferences link”

• Data request redirection Report an error

  “For governmental data access requests concerning you or your organization, we would first attempt to redirect the request to you and/or we would first attempt to notify you unless we are legally prohibited from doing so.”

• AI powered services Report an error

  “Our AI-Powered Services leverage automated methods, including artificial intelligence and machine learning, to provide certain product features (e.g., to generate Content recommendations for your social posts, provide you with insights, and automating tasks).”

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