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E-Signature

Docusign eSignature

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Docusign, Inc. · www.docusign.com

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Docusign eSignature: AI-assisted analysis on whats-best.ai Docusign eSignature: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

Docusign eSignature at a glance

Vendor
Docusign, Inc.
Headquarters
Not stated on the vendor’s pages as of 13 Oct 2026
Data hosting
Not stated on the vendor’s pages as of 13 Oct 2026
Free plan
Not stated on the vendor’s pages as of 13 Oct 2026
Panel verdict
The AI panel rates Docusign eSignature 2/5, the mean of 6 judges. Docusign eSignature, sold by Docusign, Inc. how scores are made
As of
Vendor pages captured 13 Oct 2026; evaluated by the panel 15 Oct 2026. all sources

Docusign eSignature alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Skeptic

Weighted verdict

Knows "legally binding" usually means a simple signature. Reads for the level the default plan actually signs at, the QTSP the provider does not operate itself, the per-QES and ident fees on top of the plan, the envelope limit, and "eIDAS-compliant" from a provider that names no trust service at all.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Skeptic

Panel median The Skeptic This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Skeptic
eIDAS levels & trust services 2 of 5 2 of 5
Signer identification 2.5 of 5 2.5 of 5
Signing workflow & signer experience 3.5 of 5 3.5 of 5
Evidence, validation & retention 1.5 of 5 1.5 of 5
Integrations & API 3 of 5 3 of 5
European sovereignty 0.5 of 5 0.5 of 5
Pricing transparency 1 of 5 1 of 5

eIDAS levels & trust services

How this is scored

Which signature levels the platform offers — simple, advanced, qualified, and qualified seals — through which qualified trust service provider on the EU Trust List, for which countries and legal regimes (eIDAS, ZertES), and on which plans.

0 — No signature level named; the platform calls its signature "legally binding" without saying which kind it is.

3 — Simple signatures by default with "advanced" or "qualified" mentioned as available, but no trust service provider named and no statement on which plan or country offers which level.

5 — SES, AdES and QES offered and labelled in the product, the qualified trust service provider named, and which documents need which level explained for at least Germany or the EU.

8 — Every level documented with the plans and countries it is available in, the QTSP's entry on the EU Trust List linked, QES under eIDAS (and ZertES where relevant) stated, qualified electronic seals for company documents, and the signature level printed in the signed document and audit trail.

10 — Levels are an explicit product decision: the provider is or contracts a named QTSP with its conformity assessment published, level selection per document type or template, remote QES without a separate account, EUDI wallet support stated with a date, and the legal effect per level documented for the main EU markets.

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The Skeptic

Simple, advanced and qualified levels are all labelled — simple in every plan, advanced in the higher ones — but we found no name for the qualified trust service provider behind the QES, no EU Trust List link and no country-by-country availability. QES itself sits behind 'Contact an expert to learn more about our QES solutions' rather than a stated plan and price. No captured page explains which document types require which level for Germany or the EU. 1 2 5 6

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Signer identification

How this is scored

How the signer is identified for each level: email and SMS codes, video ident, eID card (Online-Ausweis), bank ident or EUDI wallet — who performs it, in which countries it works, and what happens to the ID data afterwards.

0 — Email link only; no statement on how signers are authenticated.

3 — Email plus SMS or access code, with "ID verification" mentioned as an add-on but no methods, provider or countries named.

5 — Identification methods for AdES and QES listed by name (for example video ident, eID, bank ident), the identification provider named, and the countries or ID documents they accept stated.

8 — Methods documented per level and country, automated and agent-based ident distinguished, reuse of an identification for later signatures explained, retention and deletion of ID data stated, and the ident provider listed as subprocessor.

10 — Identification is transparent end to end: every method with its countries, assurance level and failure rate or completion guidance, EUDI wallet and national eID supported, ID data minimisation and retention committed, and the signer-facing privacy notice published.

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The Skeptic

The Identify portfolio names real methods — automatic government ID validation, liveness checks via video selfies, one-time passcodes, phone authentication — with CLEAR and ID.me named as account providers and an identity wallet that reuses a verification on later agreements. We found no public information on which countries or ID documents each method covers, who performs the identity proofing for a qualified signature, or what happens to ID data afterwards. 5 7 8

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Signing workflow & signer experience

How this is scored

Getting a document out and back signed: templates and form fields, signing order and roles, bulk sending, reminders and delegation, signing without an account or app, mobile signing, and accessibility for signers.

0 — Single-recipient signing of an uploaded PDF; no templates, order or reminders.

3 — Multiple signers and basic templates, but no signing order, no bulk send, and signers must create an account.

5 — Templates with field placement, sequential and parallel signing order, automatic reminders and expiry, signing without an account on mobile, and a status overview for the sender.

8 — Roles and conditional fields, bulk sending, delegation and substitute signers, team and approval workflows, branded signer experience, signer languages listed, and signer accessibility addressed.

10 — The workflow is complete and documented: web forms and self-service signing links, mixed signature levels within one process, in-person and remote signing, a published accessibility conformance statement, and team administration with shared templates and audit of sender actions.

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The Skeptic

Shared team templates, conditional fields, bulk sending, delegated signing, custom branding, 44+ signing languages and versioned web forms are all evidenced, with routing to the right people 'in the right order' and live status updates. We found no public information on signer accessibility or in-person signing, which leaves the top of this criterion out of reach. 1 2 10 11

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Evidence, validation & retention

How this is scored

What proves a signature years later: the audit trail and certificate of completion, qualified timestamps, long-term validation (PAdES-LTV), validation reports, and how long signed documents and evidence are kept — and whether they can leave the platform.

0 — A signed PDF and nothing else; no audit trail, no statement on storage or deletion.

3 — An audit trail or completion certificate exists, but its contents, the timestamp source and the retention period are unstated.

5 — Audit trail with signer events, IP addresses and authentication method embedded in or attached to the signed PDF, timestamps applied, documents downloadable, and the retention period stated.

8 — PAdES signatures with long-term validation, qualified timestamps from a named provider, a validation tool or report, configurable retention and automatic deletion, and bulk export of documents with their evidence.

10 — Evidence outlives the subscription: LTV and archive timestamps documented, validation verifiable with independent tools such as the EU DSS validator, export to a DMS or archive with evidence intact, and post-termination access and deletion committed in the terms.

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The Skeptic

An audit trail is automatically generated and stored for every agreement, and the privacy policy holds personal data only as long as processing requires, but we found no public information on what the trail contains, the timestamp source or a retention period for signed documents. We also found no public information on PAdES long-term validation, qualified timestamps, validation reports or export of documents together with their evidence. 3 11

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Integrations & API

How this is scored

Signing from inside the systems where contracts are made: a documented API with webhooks and a sandbox, embedded signing, and connectors for Microsoft 365, CRM, HR, DMS and ERP systems.

0 — No API and no integrations; everything happens in the vendor's web app.

3 — A few named integrations or a Zapier connector, and an API mentioned without public documentation.

5 — A documented REST API with webhooks and a sandbox, plus connectors for Microsoft 365 or Google Workspace and at least one CRM or HR system named.

8 — Embedded signing in the customer's own application, API access to every signature level, versioned API with rate limits published, SDKs, and connectors for named DMS, ERP or HR systems with their scope.

10 — Integration is a product: white-label and embedded flows documented, API parity with the web app, a status page with incident history, deprecation policy, and a marketplace of integrations with stated maintainers.

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The Skeptic

A developer centre with a free developer account, API access from the Standard plan up, embedded web forms and named connectors for Word, Outlook, Teams, SharePoint, Power Automate, Dynamics 365 and the four cloud drives make a broad surface, with an App Center claiming more than 1,000 partner integrations. We found no public information on webhooks, published rate limits, SDKs, or API access to each signature level. 1 2 6 10 11

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European sovereignty

How this is scored

Who the contracting entity, the trust service provider and their owners are, where documents, audit trails and ID data are stored and processed, and who the subprocessors are. Independently sourced by the sovereignty pipeline.

0 — Non-EU contracting entity, no statement on where documents and signer data are stored, and subprocessors unnamed.

3 — An EU entity contracts, but documents or signer data are processed outside the EU by default without an explained safeguard, or the subprocessor list is absent.

5 — EU contracting entity and EU data storage stated, with a DPA, but the hosting, identification or trust service chain is non-EU-controlled without a stated safeguard.

8 — EU entity, documents, audit trails and ID data stored in named EU data centres, an EU qualified trust service provider, subprocessor list with locations published, and certifications (ISO 27001, ETSI conformity) published.

10 — Sovereign end to end and evidenced: European ownership, EU entity and EU QTSP, every processing location and subprocessor European, customer-selectable data residency, and certifications with their scope published.

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The Skeptic

The vendor is a US company based in San Francisco, and the only hosting statement we found is unnamed 'data centres across three EU countries' — no named locations and no residency commitment for documents, audit trails or ID data. The privacy policy lists recipient categories rather than a subprocessor list with locations, and we found no public information on an EU trust service provider in the chain or ISO 27001/ETSI certifications with their scope. 3 4 5

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Pricing transparency

How this is scored

Whether a buyer can compute the cost of their signing volume from public pages alone — plan prices, envelope or document limits, the per-signature price of AdES and QES, identification fees, API pricing and overage.

0 — No public prices at all; every plan is a sales conversation.

3 — Plan prices published, but envelope limits, QES and identification fees are unstated — the cost of a qualified signature is unknowable.

5 — Plans with envelope or document limits priced, but at least one commonly incurred cost (per-QES fee, video ident, API access, overage) is missing or "on request".

8 — Every plan and limit priced publicly, AdES and QES priced per signature, identification fees and overage stated, API pricing published, and contract term and notice period given.

10 — Complete cost computability: the cost of a given monthly volume per signature level derivable from public pages, volume tiers published, and every add-on and price-change term on a public page.

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The Skeptic

The plans page shows what each tier includes, a one-time bonus of 5 ID checks and 5 SMS deliveries, unlimited envelopes on IAM plans, customisable envelope limits and a 30-day refund — but we found no public information on plan prices, envelope-limit numbers, per-signature QES or identification fees, API pricing or overage. QES is a 'contact an expert' conversation, so the cost of a qualified signature is not computable from these pages. 2 5

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European sovereignty — proven facts

0 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined — uncited Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Questions about Docusign eSignature

Is Docusign eSignature European?

No. whats-best.ai classifies Docusign eSignature as Rest of world.

Where does Docusign eSignature store data?

Not stated on the vendor’s pages as of 13 Oct 2026.

Does Docusign eSignature have a free plan?

Not stated on the vendor’s pages as of 13 Oct 2026.

What are the best alternatives to Docusign eSignature?

As of 15 Oct 2026, the panel rates Penneo (2.5/5), Youtrust (Yousign) (2.5/5) and MOXIS (2.5/5) highest among the other 14 E-Signature products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Penneo (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Docusign eSignature alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

Do you know more about Docusign eSignature? Tell us Report an error on this page

Sources (12)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.docusign.com Checked 13 Oct 2026 Details →
  2. 2 Pricing page ecom.docusign.com Checked 13 Oct 2026 Details →
  3. 3 Privacy policy www.docusign.com Checked 13 Oct 2026 Details →
  4. 4 Terms of service www.docusign.com Checked 13 Oct 2026 Details →
  5. 5 EIDAS levels & trust services — found from sitemap www.docusign.com Checked 13 Oct 2026 Details →
  6. 6 EIDAS levels & trust services — found from sitemap www.docusign.com Checked 13 Oct 2026 Details →
  7. 7 Signer identification — found from sitemap www.docusign.com Checked 13 Oct 2026 Details →
  8. 8 Signer identification — found from sitemap www.docusign.com Checked 13 Oct 2026 Details →
  9. 9 Signing workflow & signer experience — found from sitemap www.docusign.com Checked 13 Oct 2026 Details →
  10. 10 Signing workflow & signer experience — found from sitemap www.docusign.com Checked 13 Oct 2026 Details →
  11. 11 Integrations & API — found from sitemap www.docusign.com Checked 13 Oct 2026 Details →
  12. 12 Integrations & API — found from sitemap www.docusign.com Checked 13 Oct 2026 Details →