Campaigns & automation
How this is scored
Building the mail and the journey around it: editor, templates, segmentation, triggered sequences, A/B testing.
0 — Not a campaign tool; mail cannot be composed and sent to a list from the product.
3 — Broadcasts to a list built in an editor with templates, with simple list or tag segmentation; automation and testing are basic or not described.
5 — A drag-and-drop editor with reusable templates, segmentation on subscriber fields or behaviour, automated sequences on common triggers (sign-up, date, click), and A/B testing of campaigns.
8 — A visual journey builder with branching on behaviour and data, dynamic content per segment, send-time optimisation, event triggers from shop or app data, and testing that reports significance rather than raw counts.
10 — Journeys treat the whole lifecycle: event-driven entry from other systems, branching on any attribute or event, holdout groups for measurement, and automations a marketer can read months later without a diagram.
The CRM Manager
Segmentation here is the real thing: purchase-probability scoring that updates segments automatically as customers browse and buy, dynamic content per segment across ten channels, and a library of more than twenty trigger scenarios from abandoned cart to back-in-stock. What I cannot see is the journey canvas — nothing on branching builders, send-time optimisation, or A/B testing beyond a bare mention — and even ready-made templates are flagged as coming soon, so it sits between a solid campaign engine and a true lifecycle tool. 3 5