Journeys & orchestration
How this is scored
Multi-step automation: triggers, branching, waits, and — the part that decides whether it survives contact with reality — what happens when journeys collide.
0 — Autoresponders on a single trigger; no branching, no waits, no conditions.
3 — Linear sequences with simple conditions, one entry trigger per journey, and no visibility into where a contact currently sits.
5 — A visual builder with branching on attributes and behaviour, waits and goals, entry and exit conditions, and per-contact journey state visible.
8 — Event-driven entry from external systems, frequency capping and suppression across journeys, priority when a contact qualifies for several, versioning of a live journey, and testing against real records.
10 — Orchestration is coherent across the whole programme: one decision layer deciding what a person receives next regardless of which journey wants to send it, holdout groups for measurement, and a journey a colleague can read months later without a diagram.
The Solution Architect
The visual journey builder with event-, date- and segment-based entry, re-entry control, suppression rules and CRM-event triggers is real orchestration rather than autoresponders, and A/B testing inside steps plus a five-to-ten per cent cohort soft-launch shows operational discipline. I found no public information on frequency capping across journeys, priority when a contact qualifies for several, or versioning of a live journey, so I stopped below the higher end. 2 3 10 1