Journeys & orchestration
How this is scored
Multi-step automation: triggers, branching, waits, goals — and what happens when a contact qualifies for several journeys at once.
0 — No automation; the product sends one-off campaigns only.
3 — Autoresponders or linear sequences started by a trigger such as a sign-up or a tag, with waits between steps.
5 — A visual workflow builder with triggers on behaviour and attributes, if/else branching and waits, and goals or exit conditions that take a contact out of the flow.
8 — Event-driven entry from external systems through an API, frequency capping and suppression across journeys, priority when a contact qualifies for several, per-contact journey state and reporting per step, versioning or safe editing of a live journey, and testing against real records.
10 — Orchestration is coherent across the whole programme: one decision layer deciding what a person receives next regardless of which journey wants to send it, holdout groups for measurement, and journeys documented and readable months later.
The Lifecycle Marketer
The captured product pages show a visual journey builder with real-time behavioural entry — onboarding paths that pivot automatically when a user stalls, win-back triggered by disengagement signals, journeys triggered from SMS clicks and keyword replies — plus per-stage journey A/B testing and an agent that builds, tests and updates workflows without code. What I found no public information on is programme-level governance: frequency capping, suppression across journeys, or what happens when a contact qualifies for several journeys at once, so I cannot place it in the upper band. 3 5 6 8