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PAYONE

EU-Made Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 1 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by PAYONE GmbH · www.payone.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The E-Commerce Lead

Weighted verdict

Sells to customers in eight EU countries and is measured on conversion. Wants the local methods each market actually uses named per country, a checkout that stays on her domain, and 3-D Secure that challenges only when it must. Reads "100+ payment methods" as a count, not a list.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The E-Commerce Lead

Payment methods & local coverage

How this is scored

Which methods a European customer can actually pay with — cards and wallets, SEPA Direct Debit, and the local methods that decide conversion per country — judged on the named list per market rather than on a method count.

0 — Cards only, or a method list with no statement of which countries and currencies each one covers.

3 — Major cards and wallets plus one or two European methods, with local coverage stated vaguely ("many local methods") and no SEPA Direct Debit.

5 — Cards, Apple Pay and Google Pay, SEPA Direct Debit, and the main local methods for DACH and Benelux (iDEAL or Wero, Bancontact, Klarna or invoice) listed by name with the countries they serve.

8 — Broad EU coverage named per country — including methods such as BLIK, TWINT, Przelewy24, EPS and Wero — multi-currency acceptance with settlement currencies stated, and which methods support refunds and recurring charges documented per method.

10 — Coverage is documented as a matrix a merchant can plan against: every method with its countries, currencies, refund, partial-capture and recurring support, and the provider's own acquiring versus third-party routing stated per method.

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The E-Commerce Lead

The developer pages name the Klarna family with twelve countries and seven currencies, SEPA Direct Debit with its country list, and girocard terms, while American Express, MasterCard and Visa appear by name only in the exemption documentation. The homepage's "alle gängigen Bezahlverfahren" is exactly the vague count-claim I distrust, and we found no public information on iDEAL, Bancontact, BLIK, TWINT, EPS, Wero or wallet coverage named per market. Two methods documented with country lists is real work, but it is not a matrix I can plan eight markets against. 1 5 6 7

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Checkout, SCA & fraud

How this is scored

The path from basket to authorised payment under PSD2: hosted and embedded checkout options, 3-D Secure and SCA exemption handling, fraud screening, and what the provider documents about keeping legitimate payments from failing.

0 — A single redirect page with no statement on 3-D Secure, SCA or fraud screening.

3 — Hosted checkout with 3-D Secure 2 mentioned, fraud screening as an unexplained add-on, and no word on exemptions or declined-payment handling.

5 — Hosted and embedded checkout options, 3-D Secure 2 with SCA handled by the provider, configurable fraud rules, and the resulting PCI DSS scope for each integration type stated.

8 — SCA exemptions (low value, transaction risk analysis, merchant-initiated) applied and documented, fraud tooling with rules and risk scores exposed to the merchant, network tokens or account updater, and liability shift explained per flow.

10 — Authorisation is engineered and shown: exemption strategy documented, soft-decline retry handled, authorisation-rate reporting by method and issuer country, and a checkout the merchant can run in their own domain while staying at the lowest PCI scope.

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The E-Commerce Lead

The exemption documentation is the strongest thing here: the engine decides per transaction whether to challenge, low-value exemption rules with the 30€ and 100€ figures are written down, acquirer TRA and soft-decline recovery are explained, and the merchant-liability caveat is stated plainly, with Hosted Checkout Page and server-to-server both documented. But we found no public information on a checkout I could run in my own domain, on PCI DSS scope per integration type beyond a "Low PCI requirements" marketing line, on fraud rules or risk scores exposed to me, or on authorisation-rate reporting. That lands between the anchors, above a basic hosted page, short of a fully engineered authorisation story. 6 7 8

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Subscriptions & recurring payments

How this is scored

Charging the same customer again: card-on-file and merchant-initiated transactions, SEPA mandates, subscription logic and dunning — and whether the stored payment credentials can leave with the merchant.

0 — No stored payment methods; every charge needs the customer to pay again.

3 — Card-on-file tokens for repeat charges, but no SEPA mandate handling, no subscription logic, and failed-payment handling left entirely to the merchant.

5 — Stored cards and SEPA Direct Debit mandates, merchant-initiated transactions documented, and basic subscription plans with scheduled charges and failed-payment notifications.

8 — Subscription billing with trials, proration and plan changes, smart retries and dunning, card account updater, mandate management with pre-notification, and a documented process for exporting payment tokens to another provider.

10 — Recurring revenue is a first-class product: usage-based and invoice-based billing, dunning with measurable recovery, token migration in and out documented with a stated timeline and format, and recurring support stated for every local method that allows it.

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The E-Commerce Lead

SEPA mandates are handled as a real product: separate CreateMandate and RevokeMandate endpoints, mandate reuse for card-on-file, recurring mandates valid for an indefinite number of subsequent transactions, a 36-month lifecycle, an 8-week contestation period for valid mandates, plus recovery guidance for failed direct debits. What I cannot see is any subscription logic — plans, scheduled charges, trials, proration, smart retries or dunning — and we found no public information on exporting stored payment credentials to another provider. The rails are there; the billing brain is undocumented. 7 10 11

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Settlement, reconciliation & API

How this is scored

Getting the money and knowing what it was: payout cadence and currencies, fee itemisation per transaction, reports that match a bank statement, and an API and webhooks a team can build finance processes on.

0 — Payouts on an unstated schedule, one net amount per payout, and no API or report beyond an on-screen list.

3 — A stated payout schedule and CSV exports, but fees netted invisibly into payouts and an API with thin documentation.

5 — Payout frequency and delay stated, per-transaction fee breakdown in reports, a documented REST API with webhooks and a test mode, and exports that link each payout to its transactions.

8 — Configurable payout schedules and settlement currencies, reconciliation reports that match bank lines, accounting integrations or exports named, a versioned API with idempotency and published rate limits, and a public status page with incident history.

10 — Finance can close the month from the provider's data: interchange and scheme fees itemised per transaction, automated reconciliation to the ledger, a deprecation policy for the API, and full historical data exportable after the contract ends.

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The E-Commerce Lead

The payout FAQs list the right questions — timing, cycle changes, missing transactions, limits and fees — but the captured pages give no cadence, delay or fee values for any of them, and we found no public information on per-transaction fee breakdowns or reports that tie a payout to its transactions. The API side is more solid, with documented endpoints, webhooks and a test environment with test cases. Finance could integrate; finance could not close a month from this. 7 12 13

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Licence, risk & account terms

How this is scored

Who holds the merchant's money under which licence, and what the contract lets the provider do on a bad day: freezes, reserves, termination, chargebacks. Scored on what the terms and the imprint state, not on reputation.

0 — No regulated entity named; terms allow freezing funds and terminating the account at any time with no notice, reason or timeline.

3 — A licence mentioned without the entity, supervisor or register number, and terms that permit reserves and holds with no stated limits.

5 — The regulated entity named with its supervisor and licence type, safeguarding of merchant funds stated, chargeback fees and dispute process published, and a notice period for ordinary termination.

8 — Entity, supervisor, register number and passporting stated per country; reserve and rolling-hold conditions defined with limits and release timelines; freeze and termination terms with reasons and a route to appeal; PCI DSS level and attestation published.

10 — The bad day is written down: every regulated entity in the chain named with register links, reserve calculation disclosed, funds release timelines after termination committed, a documented complaint route to the supervisor, and exit terms that include handing back payment tokens and transaction history.

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The E-Commerce Lead

The imprint does the basics properly: PAYONE GmbH in Frankfurt, admitted and supervised by BaFin as an E-Geld-Institut, commercial register HRB 116860, VAT ID, downloadable terms including girocard and factoring conditions, and an online contract termination option. We found no public information on safeguarding of merchant funds, reserve or rolling-hold limits, freeze and termination notice periods, or chargeback fee amounts beyond FAQ topics. The licence is named; the bad-day rules are not on the captured pages. 4 5 10

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European sovereignty

How this is scored

Who the contracting and regulated entity is, and where transaction and cardholder data are processed and stored. Independently sourced by the sovereignty pipeline. The card schemes are US-based for every provider, so the scheme layer is not held against any one vendor; the part the vendor controls is.

0 — Non-EU contracting entity, no statement on where payment data is processed, and subprocessors unnamed.

3 — An EU licensed entity contracts, but payment and customer data is processed outside the EU by default without an explained safeguard, or the subprocessor list is absent.

5 — EU contracting and regulated entity, EU processing stated for core payment data, but the group parent or significant parts of the chain (fraud scoring, support, analytics) are non-EU without a stated safeguard.

8 — EU entity and EU licence, payment and cardholder data processed and stored in the EU on named infrastructure, subprocessor list published with locations, and a DPA covering the processing the provider does as processor versus as controller.

10 — Sovereign end to end and evidenced: European ownership, EU entity and licence, every processing location and subprocessor European, European rails (SEPA, Wero or national schemes) offered alongside cards, and certifications published.

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The E-Commerce Lead

The contracting chain is European on the vendor's own pages: a Frankfurt entity supervised by BaFin as an e-money institution, owned by Worldline and the DSV-Gruppe, with all group companies seated within the EU/EWR and standard contractual clauses plus adequacy decisions covering third-country recipients. The decisive gap is that we found no public information on where payment and cardholder data are processed and stored, and the published recipient list covers website hosting, analytics and marketing tools rather than the payment chain. European entity, unproven data residency. 3 4

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Pricing transparency

How this is scored

Whether a merchant can compute the effective fee for their own mix of cards, countries and methods — including cross-border and currency conversion markups, chargebacks, refunds, payouts and monthly fees — from public pages alone.

0 — No public prices at all; every rate is a sales conversation.

3 — A headline percentage exists, but it is unclear which cards and countries it covers, and cross-border, currency conversion or chargeback fees are unstated — the effective fee is unknowable.

5 — Rates published per main method with domestic and international cards distinguished, but at least one commonly incurred cost (currency conversion markup, chargeback fee, payout or monthly fee) is missing or "on request".

8 — Every method priced publicly, cross-border and currency conversion markups stated, chargeback, refund and payout fees listed, minimum monthly fees and contract term given, and whether the model is blended or interchange++ said plainly.

10 — Complete fee computability: the effective rate derivable for a given volume, card mix and country mix — interchange++ with the markup published or a blended rate with every exception listed — plus volume tiers, reserves and every ancillary fee on a public page.

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The E-Commerce Lead

Starter and Pro publish setup fees of "49,00 €" and "99,00 €", a monthly fee of "19,00 €" for Pro, and transaction fees of "0,99 € + Disagio" and "ab 0,09 € + Disagio" — but the captured pages give no figure for the Disagio itself, which is the rate that decides my margin. Chargeback, payout and withdrawal costs appear only as FAQ topics with no values stated, and the further price lists exist only as downloads whose contents are not captured. For my card and country mix the effective fee is not computable from public pages. 2 5 13

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European sovereignty — proven facts

1 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined ⚠ unverified — uncited Report an error
Data residency Not determined — uncited Report an error
Subprocessors US CLOUD Act reach ⚠ unverified 0/2 pts 3 Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

Do you know more about PAYONE? Tell us Report an error on this page

Sources (13)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.payone.com Checked 22 Sep 2026 Details →
  2. 2 Pricing page www.payone.com Checked 22 Sep 2026 Details →
  3. 3 Privacy policy www.payone.com Checked 22 Sep 2026 Details →
  4. 4 Legal notice www.payone.com Checked 22 Sep 2026 Details →
  5. 5 Terms of service www.payone.com Checked 22 Sep 2026 Details →
  6. 6 Payment methods & local coverage — found from sitemap developer.payone.com Checked 1 Oct 2026 Details →
  7. 7 Payment methods & local coverage — found from sitemap developer.payone.com Checked 1 Oct 2026 Details →
  8. 8 Checkout, SCA & fraud — found from sitemap developer.payone.com Checked 1 Oct 2026 Details →
  9. 9 Checkout, SCA & fraud — found from sitemap developer.payone.com Checked 1 Oct 2026 Details →
  10. 10 Subscriptions & recurring payments — found from sitemap www.payone.com Checked 1 Oct 2026 Details →
  11. 11 Subscriptions & recurring payments — found from sitemap www.payone.com Checked 1 Oct 2026 Details →
  12. 12 Settlement, reconciliation & API — found from sitemap www.payone.com Checked 1 Oct 2026 Details →
  13. 13 Settlement, reconciliation & API — found from sitemap www.payone.com Checked 1 Oct 2026 Details →