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Uptime Monitoring & Status Pages

Better Stack Uptime

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 1 of 6 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Better Stack, Inc. · betterstack.com

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Better Stack Uptime: AI-assisted analysis on whats-best.ai Better Stack Uptime: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

Better Stack Uptime at a glance

Vendor
Better Stack, Inc.
Headquarters
Incorporated in United States source, captured 1 Nov 2026
Data hosting
Not stated on the vendor’s pages as of 1 Nov 2026
Free plan
Yes, per the vendor’s own page source, captured 1 Nov 2026
Panel verdict
The AI panel rates Better Stack Uptime 2.5/5, the mean of 6 judges. Better Stack Uptime is strongest on alerting and on-call, where scores reach 9, and on checks and locations, where they reach 8: ten monitor types at a fastest 30-second interval, an incident created only after a failure from at least 3 of at least 4 default locations, and escalation policies, follow-the-sun schedules and voice, SMS, e-mail, Slack, Teams and push alerts under all-you-can-alert pricing. how scores are made
As of
Vendor pages captured 1 Nov 2026; evaluated by the panel 2 Nov 2026. all sources

Better Stack Uptime alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The SaaS Platform Engineer

Weighted verdict

Platform engineer at a forty-person B2B SaaS in Berlin, one of four people on the on-call rotation. Wants multi-step API checks with assertions, kept in Terraform next to the services they test, failures confirmed from a second location before anyone is woken, phone calls and escalation when an alert is not acknowledged, and a status page that updates without someone logging in at 3 a.m.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The SaaS Platform Engineer

Panel median The SaaS Platform Engineer This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The SaaS Platform Engineer
Checks, locations & failure confirmation 4 of 5 4 of 5
Alerting, escalation & on-call 4.5 of 5 4.5 of 5
Status pages & incident communication 3.5 of 5 4 of 5
API, monitoring as code & team administration 3.5 of 5 3.5 of 5
Uptime reports, data & the vendor's own reliability 3 of 5 3 of 5
European sovereignty 2 of 5 2 of 5
Pricing transparency 2.5 of 5 3 of 5

Checks, locations & failure confirmation

How this is scored

What can be monitored and how reliably a failure is detected: HTTP(S) with status code and keyword checks, TCP and port, ping, DNS records, SSL certificate and domain expiry, cron jobs and heartbeats, multi-step API checks with assertions, browser or transaction checks of a login or checkout, the shortest check interval, the number and regions of probe locations, the re-check from a second location before an alert, timeouts and response time thresholds, and private locations inside the customer's own network.

0 — Runs no checks of its own; a status page or alerting tool that only receives signals from other monitors.

3 — HTTP checks of a URL at a fixed interval with an up or down result; keyword, SSL, cron and the probe locations are basic or not described.

5 — HTTP(S), keyword, TCP or port, ping and SSL expiry checks, cron or heartbeat monitoring, an interval of one minute or less, several named probe locations, a failure confirmed from a second location before alerting, and response times recorded per check.

8 — Multi-step API checks with assertions on headers and body, browser or transaction checks of a user flow, DNS and domain expiry checks, sub-minute intervals, probe locations listed by city with the confirmation logic documented, private locations or agents for internal services, and maintenance windows that pause checks.

10 — Coverage and accuracy a reliability team runs on: every check type above with code-based checks (for example Playwright or scripted tests) in version control, location-specific thresholds, false-positive handling and probe health published, and the detection method documented so a result can be reproduced.

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The SaaS Platform Engineer

The documented monitor types cover HTTP uptime, case-insensitive keyword, ping, TCP/UDP port, DNS, domain expiry, SSL certificate and heartbeat checks, plus API monitors and hosted Playwright browser checks at a 30-second interval, with private network monitoring documented as well. Failure confirmation is stronger than a plain second location: every monitor is checked from at least 4 locations by default and an incident is only created after a check fails from at least 3 locations, with the monitoring IP addresses and User-Agent published for allow-listing. We found no public information on assertions inside multi-step API checks, probe locations named by city, or maintenance windows that pause checks. 2 4 6 13 14

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Alerting, escalation & on-call

How this is scored

How the right person learns about a failure: alert channels (email, SMS, phone call, push app, Slack, Microsoft Teams, Telegram, webhooks), alerts to PagerDuty, Opsgenie or similar tools, escalation policies when an alert is not acknowledged, on-call schedules and rotations, acknowledge and resolve from the app, alert grouping and noise reduction, recovery notifications, maintenance windows that mute alerts, and whether SMS and calls are included or charged per message.

0 — No alerting at all; results can only be viewed in the dashboard.

3 — Email alerts and one or two chat integrations; escalation, phone calls and schedules are basic or not described.

5 — Email, SMS, a mobile push app, Slack, Microsoft Teams and webhooks, alerts forwarded to PagerDuty or Opsgenie, per-monitor alert contacts, recovery notifications, a delay or threshold before alerting, and maintenance windows that mute alerts.

8 — Phone call alerts, escalation policies with timeouts, on-call schedules and rotations with overrides, acknowledge and resolve from the app or chat, alert grouping, incident timelines with who did what, and the price of SMS and calls stated per country or included in the plan.

10 — On-call that replaces a separate incident tool: follow-the-sun schedules, escalation across teams, alert routing by service and severity, post-incident reviews generated from the timeline, and delivery of every alert channel monitored and reported.

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The SaaS Platform Engineer

Voice call, SMS, e-mail, Slack, Teams and push notifications are all included under the 'all-you-can-alert' pricing, and escalation policies alert in order until the incident is acknowledged, with re-alert delays, escalation to the whole team, reusable policies referencing other policies, follow-the-sun regional schedules, overrides, cover requests and metadata-based routing by severity. Mobile apps, smart incident merging to stop your phone from ringing, and AI-drafted post-mortems from the incident timeline are all documented. The only top-level piece we found no public information on is monitoring and reporting of delivery for every alert channel. 2 4 8 15 16

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Status pages & incident communication

How this is scored

How customers and colleagues are told: public status pages on a custom domain with SSL, components and component groups fed automatically by monitors or set by hand, incident updates and scheduled maintenance announcements, subscribers notified by email, SMS, RSS or webhook, uptime history shown per component, private or password-protected pages for internal teams or single customers, branding and custom CSS, several languages, page templates, and how the status page itself stays online when the main product is down.

0 — No status page of any kind.

3 — A public status page listing monitors with their current state; custom domain, incident updates and subscribers are basic or not described.

5 — Public status pages on a custom domain, components linked to monitors, incident updates and scheduled maintenance, email subscribers, uptime history per component, the vendor's branding removable, and a password-protected or private page option.

8 — Component groups, SMS, RSS and webhook subscribers with per-component subscriptions, private pages with single sign-on or IP restriction, several languages, incident templates, embeddable status widgets, audience-specific pages for single customers, and the status page hosting kept separate from the main service and documented.

10 — Incident communication end to end: incidents drafted from monitor events and approved by a person, updates published to the page, subscribers, chat and social channels at once, a full incident archive with post-mortems, status page uptime published, and accessibility of the page stated.

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The SaaS Platform Engineer

Custom-domain status pages support sections grouping monitors, heartbeats and third-party services, incident communication templates, embeddable badges and announcements, CSS and JavaScript theming, and e-mail subscriptions to the whole page or just selected components — the automation I want before I want it. Private pages can sit behind a password, an IP allowlist or visitor single sign-on for internal teams or enterprise customers, and multi-language support exists in beta. We found no public information on SMS, RSS or webhook subscribers, or on the status page hosting being kept separate from the main service. 3 8 17 18

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API, monitoring as code & team administration

How this is scored

How the tool fits a team and a deployment pipeline: a documented REST API to create and read monitors, status pages and incidents, a Terraform provider, CLI or monitoring-as-code workflow, checks run from CI/CD before a deploy, bulk import of monitors, integrations with ticketing and chat tools, team members with roles, single sign-on (SAML) and SCIM, audit logs, several teams or client accounts in one organisation, white-label or client reporting for agencies, and two-factor authentication.

0 — No API, no team accounts; one login per account and monitors are set up only by hand.

3 — A web dashboard with a few team members; the API, roles and multi-client set-up are basic or not described.

5 — A documented REST API covering monitors and status pages, webhooks, team members with roles, two-factor authentication, bulk import or a CSV upload of monitors, and several projects, teams or client groups in one account.

8 — A Terraform provider or monitoring-as-code CLI with checks kept in version control, checks triggered from CI/CD, single sign-on (SAML), SCIM provisioning, audit logs, sub-accounts for clients with their own logins, and white-label client reports.

10 — Administration that scales across many teams and clients: every setting reachable by API and code with parity stated, granular roles per resource, SSO enforced with SCIM, audit logs exportable to a SIEM, and agency or reseller accounts with separate billing.

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The SaaS Platform Engineer

A documented JSON:API REST API spans monitors, heartbeats, on-call and incidents, status pages, metadata, integrations, team members and organization roles, with both global and team-scoped tokens and a Terraform provider, so checks can live in code next to the services they test. Okta, Azure and Google single sign-on and Okta SCIM provisioning with group push creating teams are documented in real detail. We found no public information on audit logs, two-factor authentication, bulk import of monitors, or checks triggered from CI/CD. 5 6 7 12 19 20

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Uptime reports, data & the vendor's own reliability

How this is scored

What the record is worth and whether the monitor itself can be trusted: uptime and SLA reports per monitor and period, response time charts and percentiles, scheduled reports by email, client-facing reports, how long check results and incident history are kept, export of results by CSV or API, the vendor's own public status page and incident history, its SLA, the probe IP addresses and user agent published for allow-listing, and an open-source or self-hosted edition.

0 — No history of any kind; only the current state is shown.

3 — An uptime percentage and a response time chart per monitor; retention, export and the vendor's own status are basic or not described.

5 — Uptime and response time reports per monitor and period, SLA reports, scheduled email reports, the retention period of check results stated, CSV or API export, the probe IPs published, and the vendor's own public status page.

8 — Response time percentiles and breakdowns (DNS, connect, TLS, first byte), client-ready branded reports, retention of a year or more stated per plan, a raw export of check results, the vendor's incident history and post-mortems public, and an SLA with credits published.

10 — A record that holds up in an audit: SLA calculations with their method stated, incident records suitable for ISO 27001, NIS2 or DORA evidence, full history exportable in an open format, a self-hosted or open-source edition with feature parity stated, and the vendor's own availability over several years published.

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The SaaS Platform Engineer

Reporting covers incidents overview, MTTA and MTTR, on-calls per team member, response effort, and a compound SLA report across selected monitors, with CSV export that reflects applied filters, a live shareable CSV URL, and a per-monitor response-times API endpoint for the last 24 hours. The probe IP addresses and User-Agent are published and the vendor runs its own system status page. We found no public information on response-time percentiles or timing breakdowns, retention of uptime check results, scheduled e-mail reports, an SLA with credits, or public post-mortems and incident history. 4 14 21 22

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European sovereignty

How this is scored

Who the contracting entity and the parent company are, where account data, alert contacts (names and phone numbers of the people on call), status page subscribers and check results are stored and processed, and who the subprocessors are (hosting, SMS and phone gateways, email delivery, support and payment tools). Independently sourced by the sovereignty pipeline. Probe locations outside Europe are part of what the product does and are not counted against it; where the data is stored and who processes it is. A self-hosted or open-source edition the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.

0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.

3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.

5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (SMS and call gateways, email, support, payment) run through non-EU providers without a stated safeguard.

8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated — or a self-hosted edition documented that keeps every record on the customer's own servers.

10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor, or a self-hosted open-source edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.

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The SaaS Platform Engineer

The contracting entity is Better Stack, Inc., a Delaware corporation under New York governing law, with a published DPA whose transfers to the United States rest on Data Privacy Framework certification and standard contractual clauses; the privacy policy states personal data is processed 'primarily in the European Union'. A subprocessor list is maintained online and SOC 2 Type 2 compliance is stated, but we found no public information naming the hosting infrastructure or an EU contracting entity or representative. For a Berlin SaaS under GDPR this reads as a US vendor with safeguards rather than a documented European chain. 9 10 11 12

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Pricing transparency

How this is scored

Whether a buyer can compute the real annual cost from public pages alone: price per tier by number of monitors, check interval and status pages, team seats and on-call responders, what SMS and phone alerts cost, which features (multi-step or browser checks, SSO, longer retention, private locations, white-label) cost extra, the free tier and its limits, overage handling, minimum term and VAT.

0 — No public prices at all; every customer is a sales call.

3 — A starting price or a free tier exists, but how cost scales with monitors, intervals, seats or alerts is unclear.

5 — Tiers are public with their monitor count, interval and main inclusions, but at least one commonly needed piece (SMS or call alerts, extra seats, extra status pages, SSO, longer retention) is unpriced or "on request".

8 — Every tier priced publicly with its scaling rule (monitors, interval, seats, responders, status pages), SMS and call costs stated, add-ons priced, overage handling stated, minimum term and VAT treatment stated.

10 — Complete price computability: annual cost derivable for a given number of monitors, interval, team size and alert volume, with every add-on, overage and support fee and the cancellation and data-return terms published.

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The SaaS Platform Engineer

The free tier is itemised exactly — $0 per month, 10 monitors & heartbeats, 1 status page, Slack & e-mail alerts — and add-ons carry exact public prices: Single Sign-On with Azure or Okta at $5 per user per month, $9 per responder license per month for Slack workflows, 100 Playwright minutes $1, and $0.000050 per exception, with unlimited team members at $0 per member per month and prices stated exclusive of value added tax. We found no public information on how cost scales beyond the free tier with monitor count, check interval or extra status pages, and enterprise is left at 'Reach out for a custom quote'. An annual add-on cost is computable; the core paid uptime plan is not. 2 8 9

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European sovereignty — proven facts

1 of 6 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Hosting location Not determined ⚠ unverified — uncited Report an error
Hosting options Not determined ⚠ unverified — uncited Report an error
Open source Not determined — uncited Report an error
Data processing agreement Not determined ⚠ unverified — uncited Report an error
Transfer impact assessment Not determined — uncited Report an error

Questions about Better Stack Uptime

Is Better Stack Uptime European?

No. whats-best.ai classifies Better Stack Uptime as Rest of world. Its vendor, Better Stack, Inc., is incorporated in United States, per the vendor’s page captured 1 Nov 2026.

Where does Better Stack Uptime store data?

Not stated on the vendor’s pages as of 1 Nov 2026.

Does Better Stack Uptime have a free plan?

Yes. Better Stack Uptime has a free plan, per the vendor’s page captured 1 Nov 2026.

What are the best alternatives to Better Stack Uptime?

As of 2 Nov 2026, the panel rates Hyperping (3.5/5), Checkly (3.5/5) and openstatus (3.5/5) highest among the other 14 Uptime Monitoring & Status Pages products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Hyperping (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Better Stack Uptime alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (23)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage betterstack.com Checked 1 Nov 2026 Details →
  2. 2 Features page (uptime monitoring) betterstack.com Checked 1 Nov 2026 Details →
  3. 3 Features page (status pages) betterstack.com Checked 1 Nov 2026 Details →
  4. 4 Features page (incident management and on-call) betterstack.com Checked 1 Nov 2026 Details →
  5. 5 Documentation betterstack.com Checked 1 Nov 2026 Details →
  6. 6 Documentation (cron and heartbeat monitoring) betterstack.com Checked 1 Nov 2026 Details →
  7. 7 API documentation betterstack.com Checked 1 Nov 2026 Details →
  8. 8 Pricing page betterstack.com Checked 1 Nov 2026 Details →
  9. 9 Terms of service betterstack.com Checked 1 Nov 2026 Details →
  10. 10 Privacy policy betterstack.com Checked 1 Nov 2026 Details →
  11. 11 Data processing agreement (dpa) betterstack.com Checked 1 Nov 2026 Details →
  12. 12 Security / trust page betterstack.com Checked 1 Nov 2026 Details →
  13. 13 Checks, locations & failure confirmation — found from sitemap betterstack.com Checked 1 Nov 2026 Details →
  14. 14 Checks, locations & failure confirmation — found from sitemap betterstack.com Checked 1 Nov 2026 Details →
  15. 15 Alerting, escalation & on-call — found from sitemap betterstack.com Checked 1 Nov 2026 Details →
  16. 16 Alerting, escalation & on-call — found from sitemap betterstack.com Checked 1 Nov 2026 Details →
  17. 17 Status pages & incident communication — found from sitemap betterstack.com Checked 1 Nov 2026 Details →
  18. 18 Status pages & incident communication — found from sitemap betterstack.com Checked 1 Nov 2026 Details →
  19. 19 API, monitoring as code & team administration — found from sitemap betterstack.com Checked 1 Nov 2026 Details →
  20. 20 API, monitoring as code & team administration — found from sitemap betterstack.com Checked 1 Nov 2026 Details →
  21. 21 Uptime reports, data & the vendor's own reliability — found from sitemap betterstack.com Checked 1 Nov 2026 Details →
  22. 22 Uptime reports, data & the vendor's own reliability — found from sitemap betterstack.com Checked 1 Nov 2026 Details →
  23. 23 Code repository (open-source licence) — found from the homepage github.com Checked 1 Nov 2026 Details →