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Whistleblowing Portals

Case IQ Whistleblower Hotline

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Case IQ (formerly i-Sight) · www.caseiq.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The Group Counsel

Weighted verdict

Rolls one system out to 25 subsidiaries in a dozen countries. Optimizes for per-entity channels with real access separation, per-country legal rule sets, external ombudsman roles and group reporting that respects entity boundaries. Rejects one-channel products multiplied by twenty-five contracts.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Group Counsel

Reporting channels & reporter experience

How this is scored

The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.

0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.

3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.

5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.

8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.

10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.

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The Group Counsel

Intake is genuinely multi-channel — a 24/7/365 live-answer toll-free hotline alongside web, mail and email, in 100+ languages — with anonymous reporting enabled by default and two-way messaging that lets investigators follow up without revealing the reporter's identity. Three levels of anonymity and translatable pre-recorded hotline greetings show the reporter's experience was designed rather than bolted on. We found no public information on accessibility standards or on how the reporter's identity is kept out of the channel's own metadata. 1 2 5 6

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Case management & deadline discipline

How this is scored

The case worker's side: triage, statutory deadlines (7-day acknowledgment, 3-month feedback), role separation, audit-proof documentation.

0 — Reports land in an inbox; deadlines, roles and history live in a spreadsheet next door.

3 — A case list with status fields, but deadlines are manual, permissions are all-or-nothing, and the record of who did what is thin.

5 — Deadline tracking with reminders for the statutory clocks, case notes and attachments, basic role separation between case handlers; reporting on the caseload is limited.

8 — Automated statutory clocks, conflict-of-interest handling (excluding implicated case handlers), complete tamper-evident case history, retention and deletion rules applied per case, and management reporting.

10 — A case system an external investigator can rely on: enforced workflows, full audit trail, legally aware retention/deletion automation, evidence handling, and statistics that survive a regulator's questions.

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The Group Counsel

The case side is credible: a timestamped audit trail over every action, assignment, document and decision; auto-assignment by type, region, severity and workload; edit locking; hardened separation where hotline agents cannot see cases after submission and access roles restrict personal information by jurisdiction; and one-click reporting for audit committees and regulators. What I did not find is statutory deadline discipline — no public information on automated acknowledgment or feedback clocks, on excluding implicated case handlers, or on per-case retention and deletion — with retention stated only as a general privacy-policy formula. 3 6 7 8 9 10

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Legal compliance alignment

How this is scored

How specifically the product implements EU Directive 2019/1937 and national transpositions (HinSchG et al.) — not whether the marketing mentions them.

0 — Generic feedback software wearing a whistleblowing label; no reference to the legal obligations it claims to satisfy.

3 — The directive is invoked in marketing but the mapping is vague; deadline rules, documentation duties and retention periods are the customer's problem.

5 — The statutory duties are implemented as product features — acknowledgment and feedback clocks, documentation, deletion after the retention period — for at least one national law, with guidance for the rest.

8 — Multiple national transpositions supported with their differing details, legal templates and process guidance maintained by named counsel or documented review, and updates when the law moves.

10 — The product is a legal instrument: per-country rule sets kept current, documented legal review, guidance for edge cases (group-wide channels, external ombudsman setups), and the vendor shows its homework in public.

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The Group Counsel

The pages speak FCPA, UK Bribery Act and Sapin II as risk categories and assert GDPR processes for deleting, amending and transferring personal data, but we found no public information tying the product to EU Directive 2019/1937 or any national transposition — no statutory clocks, no legal templates, no named counsel, no per-country rule sets. For a group buying one system for a dozen countries, the legal instrument I need is simply not in evidence. 4 9 10

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Security & anonymity assurance

How this is scored

Whether the confidentiality promise is engineered and evidenced: encryption, metadata handling, penetration tests, certifications.

0 — Security is a paragraph of adjectives; no certificates, no test reports, no statement on metadata.

3 — TLS and encryption at rest asserted, but nothing audited: no ISO 27001 or equivalent, no published pentest, silence on IP and metadata logging.

5 — A current ISO 27001 (or equivalent) certificate for vendor or hosting, end-to-end encryption of report content claimed with some technical detail, an explicit no-IP-logging statement.

8 — Certified ISMS covering the product, regular third-party penetration tests attested, documented end-to-end encryption architecture, metadata minimization explained, security contact and disclosure policy published.

10 — Assurance a hostile auditor accepts: current certificates with visible scope, recurring pentest summaries public, cryptographic architecture documented, anonymity analysed against the operator itself — the vendor can answer "how would you unmask a reporter?" with "we cannot, and here is why".

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The Group Counsel

Annual independent audits, SOC 2 Type II accreditation and ISO/IEC 27001:2022 certification are attested on the security page — more than adjectives. But we found no public information on end-to-end encryption of report content, penetration testing, IP logging or metadata handling, and the privacy policy discloses hashed-email identifiers shared with NextRoll for cross-device advertising, which cuts against metadata minimization for a whistleblowing channel. 1 3 10

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Group & multi-entity capability

How this is scored

Whether one contract can serve a corporate group: separate channels per legal entity, central oversight, ombudsman access, white-labeling.

0 — One company, one channel; a group buys and administers N separate instances.

3 — Multiple channels under one account, but no separation of case access per entity and no consolidated view.

5 — Per-entity channels with separated case handlers and a group-level overview; branding per entity is basic; external counsel access possible.

8 — Real multi-tenant group structure: per-entity channels, languages and branding, delegated administration, external ombudsman roles, group reporting that respects entity boundaries.

10 — Group compliance as architecture: hundreds of entities manageable centrally, per-country legal rule assignment per entity, white-label reporting pages, and access separation strong enough to satisfy each subsidiary's works council.

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The Group Counsel

Real access separation exists — access roles restrict personal information to appropriate jurisdictions, hotline agents are denied everything after submission, cases route by region — and group-level one-click reporting for leadership and audit committees is evidenced, with deployments spanning 90+ countries and 4,100+ clinics. We found no public information on per-entity intake channels with per-entity branding, delegated administration, or external ombudsman roles, so the group architecture I require is only partially evidenced. 4 6 7 9 10

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European sovereignty

How this is scored

Where reports about people actually live and under whose law — entity, hosting, subprocessors, DPA. In this category the data is by definition the most sensitive a company holds.

0 — Non-EU entity, non-EU-default hosting, no public DPA or subprocessor list — for whistleblowing data.

3 — A DPA exists and an EU region is available on request or on top tiers; subprocessor exposure to US CLOUD Act reach is broad or undocumented.

5 — EU hosting is the default, DPA and subprocessor list published; the vendor or a critical subprocessor is still within non-European jurisdictional reach.

8 — EU entity, EU hosting with named data centers, published subprocessor list free of content-touching non-EU processors, DPA and TOMs public.

10 — Jurisdictionally clean end to end: European ownership, EU-only hosting and subprocessors for report content and metadata, on-premises or sovereign-cloud options, and the whole chain documented publicly.

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The Group Counsel

This is a Canadian vendor — the privacy policy names Customer Expressions Corp. doing business as Case IQ with a Data Privacy Officer at 300 March Road, Ottawa (the captured pages also carry Case IQ, Inc.), and we found no public information on EU hosting, data residency options, a published data processing agreement, or a subprocessor list for the service itself. The only subprocessors disclosed are Google Analytics and NextRoll for advertising purposes; for the most sensitive data a European group holds, that is decisive against it. 3

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Pricing transparency not rated — the vendor publishes no price

How this is scored

Whether an obligated company can compute the real invoice — per entity, per employee band, per year — from public pages alone.

0 — No public prices at all; every tier is a sales conversation.

3 — An entry price exists, but the tiers most obligated companies need are unpriced, or the maths is obscured by employee bands, per-report fees or mandatory setup charges.

5 — Most tiers carry real numbers with billing period and VAT treatment stated, but at least one commonly needed capability — extra entities, extra languages, phone intake — hides in an unpriced add-on.

8 — Every tier priced publicly with employee-band boundaries, entity rules and setup fees stated; only genuine corporate-group contracts are custom.

10 — Complete price computability: every tier, band, add-on and renewal rule public, so the invoice for a 60-employee company and a 5-entity group is a two-minute exercise.

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The Group Counsel

We found no public information on prices — no tiers, employee bands, setup fees or per-entity figures — and the only evidenced route is contacting sales or the customer success manager, even for portal enablement. An obligated company cannot compute any part of the invoice from these pages. 6 10

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European sovereignty — proven facts

0 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (10)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.caseiq.com Checked 15 Sep 2026 Details →
  2. 2 Whistleblower hotline product page www.caseiq.com Checked 15 Sep 2026 Details →
  3. 3 Privacy policy www.caseiq.com Checked 15 Sep 2026 Details →
  4. 4 Security / trust page www.caseiq.com Checked 30 Sep 2026 Details →
  5. 5 Reporting channels & reporter experience — found from sitemap help.caseiq.com Checked 1 Oct 2026 Details →
  6. 6 Reporting channels & reporter experience — found from sitemap help.caseiq.com Checked 1 Oct 2026 Details →
  7. 7 Case management & deadline discipline — found from sitemap www.caseiq.com Checked 1 Oct 2026 Details →
  8. 8 Case management & deadline discipline — found from sitemap help.caseiq.com Checked 1 Oct 2026 Details →
  9. 9 Legal compliance alignment — found from sitemap www.caseiq.com Checked 1 Oct 2026 Details →
  10. 10 Security & anonymity assurance — found from sitemap www.caseiq.com Checked 1 Oct 2026 Details →